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Location - Cleanliness- Price No
Quite location close enough & far enough from noise . First day we came the room was overly sented with airfresheners so we had to open the door to air out...and wish they use clorox or bleach to wash they sheets & towels coz they are almost like brown yellow... Other than that it was very good..
Staffs are polite, considerate&detail. The room is cozy&clean. Cell connection in the mountain area islimited, but wifi is pretty fast. There's a loquat tree at the pool, the owners' wife is so nice to let us try and bring some home.highly recommend it!!!
Beautiful setting! Very clean.
room reaked off mildew and mood.
The staff was very friendly. The location was perfect - just 10 minutes from my destination. This place is a dump! The linoleum floor was bowed & lifted above the level of the carpeted floor. There was obvious water damage high on the wall. Mildew in the toilet. Caulking missing in tub & sink areas. Needs a good cleaning & repainting.
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The location is beautiful and the owners/staff were very nice. I did not get to use the pool but it was cute. This may sound really out there but I think my room was haunted. Either that or the movements of the people in the room under mine were literally moving my bed.
Great location for my needs, nice breakfast selections for my Grandson, easy access for my elderly Mom. Beds were very hard and the carpet needed a good deep cleaning.
It was clean, well managed and reasonably priced. Nothing fancy overall, but certainly more comfortable than I expected and a good fit for my needs since I had an event nearby in town. I'd stay there again.
the shower, the rooms were small
Great location, convenient to downtown, it's been relatively recently refurbished and is easy on the eye. Little noisy, could clearly hear the people in adjacent rooms. They weren't noisy people, weren't partying or a nuisance, but you could clearly hear them talk, cough.
Overall this is a good hotel with very nice staff. What I expect from a Marriott. Everything was clean and there was tons of parking for self park. Our room was spacious and the hotel was quite. The pool looked very popular for families and the restaurant always had people in it- but we didn't visit either. Not sure why they charge you to self park @ $10 a night.
Friendly staff, clean, nice pool , big shower Eco designer's bad dream. Tree stump coffee table in room to match wood grain tile, cast iron squiireels hanging from dining room hall. Besides having a radio tower directly opposite the rear rooms of the hotel, the bathroom noise was incredible. Jet flush toilet, bathroom fan to wake the dead and bathroom barn door on metal track . What were they thinking? Fire alarm at 4:12 am, no robes in room, chipped water glass, clock radio alarm went off at 5:30 we did not set. Waited for 20 minutes at breakfast to be told that they could not soft boil an egg, so we cancelled breakfast and left.
Front desk staff are great. I don't know if they were all on their 12th cup of coffee or if they're just all walking Prozacs, but everyone was delightful. Helpful as well. Rooms are well laid out and designed. Clean. Comfortable beds and good sheets. There was this rather loud machine-like noise coming from upstairs. It didn't sound like the neighbors. More like the ventilation or something. I checked the third floor and it's just more rooms. A family of ice machines above us? An obnoxious ghost from a murder involving an ice machine some years ago before this hotel? Knowing how people can be on the internet, let me follow up with the following-- I'm kidding.
Overall I really liked the concept of the hotel. My room was comfortable and well designed. The lobby, pool area, and touches like the mats by the elevator were nice. Staff was very helpful and kind when I complained about the pool issues, the manager of the restaurant let me know that they're going to hire a pool attendant. This hotel is a distance from the beach and on a very busy road so I feel like the people including myself book it because of the pool area which has a great design and an area to eat outside and enjoy the sun. There were clear rules around the pool, no kids under 14 in the hot tub, no children not potty trained in the pool, no jumping or diving from the sides of the pool. No employee of the hotel or restaurant was enforcing these rules when I was there for a 2 day getaway from my home in San Francisco. I witnessed a baby in a diaper in the heated pool, there were children under 14, under 5 years old and babies, with their parents in the hot tub, and adults and children dive bombing the pool so I was getting splashed with water when I was trying to relax. This hotel is in the Marriott chain, Marriott knows what's safe and posted all of the rules, the hotel needs to enforce them so everyone, people with kids and without, can enjoy their stay.
No complaints. Accommodated all of our requests. Would stay here again.
Parking situation was odd. Lot was under construction and hard to understand how to enter the hotel. Don't think that there should have been a charge for self parking.
The hotel staff gave our party of 150 people 5 star service, the food created for the buffet was excellent, valet service for our guests was a wonderful touch, the ballroom was spacious with tasteful decor, and our private room was clean and well designed. Above all our event planner was knowledgeable and accommodating! I can't come up with a negative comment.
Great facility, good location. Sweet shower! Nice towels. Coffee maker and fridge in room. Comfortable beds. nothing off hand
Location Restaurant service was terrible!!
The staff is actually warm and welcoming, not just cold or professional. The rooms are smart and clean and the beds are unusually comfortable. The decor and cleanliness of the pool area is refreshing; the bar attached to the pool deck is a very nice touch. The jets in the spa were weak to non-existent. I am a "spa snob" though, so my judgment may be overstated. I have a bad back, so I always look for places with a spa. I am, nevertheless, glad that the Paradox had a spa: the water was hot and the water was clean. For that, I am grateful. However, without working jets, I have to give the Paradox less than a perfect rating. Please excuse my snobbery.
Close to the beach. Two wall plus didn't work. Strong smell of cleaning products. We had to air out the room. Asked for a quiet room but room was facing pool. Maid came in without us having a chance to respond to her one knock.
Only several minutes walk to the beach! The location is convenient and close to everything. We booked the king room with jetted tub. The room was very clean, I thought the layout was a bit odd but we managed and it actually worked out great! The bed was super comfortable! I'm sad we couldn't stay longer because the rain started to come in and we wanted to make it back home before the storm came. The pool area from where I could see on the third floor looked decent. Each floor had ice and vending machines which was awesome! I wasn't hungry so we didn't look at the breakfast options and I'm bummed I didn't. The staff were pleasant. Overall, we'd definitely come back! Well worth the money! The jetted tub were a little outdated but it was huge!
Great location - quick walk to the water. Staff was great - friendly at check-in, brought us a crib for the little one. Pool and breakfast included. Obviously not a 5-star resort, but I would definitely go back for a nice, convenient place to stay in Santa Cruz
The location is fantastic, close to the beach and downtown. Love that they have bicycle rentals now. The staff is great, very friendly and professional. The pool is nice and clean. We stayed here 2 years ago and it seems to have gone downhill since then. The furniture was beat up, the linens soiled. It was a busy weekend in Santa Cruz and the rates were very high as well.
Clean & big. Very spacious.
I had a great time in my visit to ocean pacific lodge the room was great the location is excellent the breakfast was filling and delicious No smoking rooms or designated smoking areas.
The room was spacious for one or two adults, furniture & deco were pleading & not garish. The bed was comfortable - no soreness & refreshed in the morning. The bathroom's great - double shower & a separate vanity station so 2 can easily share & get ready simultaneously. The office & housekeeping staff were very nice, informative & accomodating. My son is ending is undergrad time at UCSC & I'm sure that I'll be staying here again this summer as we transition him to his next academic pursuit. Parking spaces are too small - some are just silly access-wise. Also, access to the hotel is right on a roundabout. This is a pain in the ass & will confuse your GPS app :( More of a city problem (everybody hates the roundabouts) than a hotel problem but be aware.
The beds were very clean and comfortable. The vending machines were broken.. The parking lot was full on a Monday night and the spaces are so small every car was double parked ( very frustrating). I especially didn't like how the hotel sat on a busy street corner. The pool area also closed very early, 9pm which seemed strange for a vacation town..
Staff was excellent; very nice and helpful. Location was convenient. Room was clean. There was a $20 charge for the rollaway bed, and $25 charge for a late checkout (12 - 3PM). Bed was a little uncomfortable.
Large and comfortable rooms. Well maintained facilities. Good value for the money. True, reserved one year in advance for commencement at UCSC. BW SC is a bit dated and free parking spaces are narrow but not a big deal.
Like the breakfast areas, the seating area outside of the room. Couldn't connect my HDMI to tv. Locked down.
Walkable to Cannery District. Free breakfast All rooms face an open atrium, may be noisy at times.
Needs more parking. Too many rooms and not enough b places to park. On the plus side...Buffet was great! Rooms were clean and cozy and it was relatively peaceful and quiet.
Close to beach, boardwalk, and downtown. Weird room layout, unfriendly staff, no pool - jacuzzi only, breakfast was chaos.no tub in double room to bathe children.
The sana was my favorite part. The room was clean. The young lady who checked us in was very sweet. When we arrived they informed us that all the fireplaces in the rooms don't work since they aren't up to code. That was a little upsetting. Then I took the elevator up to my room and noticed the inspection permit was expired. They need to work on spending money where they need it instead of making a massive pot of eggs and 500 strips of bacon every morning
The continental breakfast The fact the room I booked wasn't available but they gave me a free upgrade :)
Waffle makers with whip cream, choc. chips and sprinkles made the breakfast a real treat for our 8 yr-old.
Suite with sofabed great for families. Staff incredibly friendly. Fridge and microwave in room. Free wifi. Breakfast is a step above continental.
Clean and lots of room. Very friendly and helpful staff. Good breakfast
The hot breakfast was decent. First room had a extremely noisy refrigerator and a screaming baby next door. Front desk said I could unplug the fridge, but I couldn't. I needed the fridge for medicine. I was then offered ear plugs. Really earplugs? I have never heard of such a thing. Bed was too soft elevator setup was ridiculous. One elevator will take you part way up and then you have to walk down two corridors to get to the second elevator to get to the higher floors.
The rooms are quiet, good-sized, and have light blocking curtains.
The location. Quiet and tastefully decorated. Loved the blackout curtains We wished they had given us enough towels as we were three people. I was able to hunt down a housekeeper and she was very accomodating
Pool and spa Gym Security Room Grounds all fantastic Then there was one employee that called himself the manager on duty. Now Ive been in management for 30 years and I would have to say that even at a fast ood establishment would have at the least suspended this individual with a written warning if they were worth keeping as an employee. His name is Kenny and he wad rude and condescending and wasn't willing to do anything to make it easier or more convenient for me. Not very Hilton like in my opinion.
The house staff was very good; the rooms, bed, pillows were very comfortable.
The hotel is away from the town in a quiet location with good facilities including outdoor heated swimming pool and plenty of free parking.
The hotel itself is very pretty. Love that the windows in the rooms open all the way! Service, especially in the bar and rrestaurant were very slow and not attentive. We had one meal that was good with great service but the other two, especially breakfast were extremely slow. We weren't asked if we would like a drink even!
Location was good for our drive up the coast. Nice woodland view location, good meals and a great breakfast. Service was poor
Yes. The ice machine was very loud outside of our room. I specifically asked for a quiet room.
Beds Kind of hard to get around the work being done-need maps!
Friendly staff. Great food at the restaurant. Lively bar area. Bed was very comfortable. The room was clean and neat. Light and exhaust in bathroom were not working the first night of stay. It took two visits to front desk the next day to have it fixed.
Nice and clean..pool was open in warm at the end of October. Breakfast didn't start until 7am, may have been because it was a Sat? Also, the coffee in the lobby wasn't out until 7. Needed it after flying in from NY. Very minor complaints.
I liked the bed it was comfortable! The room smell pretty bad, the front door didn't work properly it kept getting stuck to open it, and the cleaning people had their car in the middle of the hallway with stuff sticking out and didn't let people go through and didn't even care about people needing to go through!!
Very clean and comfortable. Reproductions of "real' modern art in corridors was a delight. Bath needs a soap dish and handle bars to accommodate getting in and out of tub. Desk person was very helpful in arranging a 5:00 AM ride to SFO . Airport. Desk personnel missed a 4:00 AM . wake-up call.
Hotel was clean, bed was comfortable. They were very accommodating in getting us a pack and play for our infant daughter. No wash cloths. Vending was stupid expensive. Continental breakfast is extremely minimal, not a benefit worth advertising.
The front desk staff were friendly and helpful. They let me check in early after a long drive to rest and clean up for a late afternoon appointment. The coffee pot in the room was broken.
The staff were friendly and changed our room when we complained about the door jamming Rooms were clean and the hotel was mostly quiet Breakfast wasn't good. The door to our room frequently jammed Internet was slow and randomly cut out Tried the room service and it was terrible
Nice room comfortable bed. Breakfast was nothing special. Quality inns have better breakfast
The bed was comfortable and the room was nice and spacious. The walls were far too thin, you could hear everything. We were near the elevator and head it go up and down all night. The fire alarms kept going off late at night which the staff called "testing." Not enough parking to support the guests. Also the computers and staff aren't stellar. I've been charged now 3 times for the hotel and am still fighting the charges with a staff that mixed up my credit card with a strangers and wasn't very supportive of trying to find a solution. I would never stay here again.
Well-appointed kitchen, full-sized fridge. Regular plates and silverware for two. Good location in Campbell for Silicon Valley business travel. It's right by San Tomas Expressway and El Paseo de Saratoga. Clean, nice room (modestly proportioned, though). HD TV and DVD player; remote that came with the TV (not with a red button that sells you hotel services and other nonsense). Common jacuzzi. I didn't partake, but it was in service and looked ok from my window, if you don't mind a jacuzzi that visible from a hotel window. Small, but decent lounge (the usual plush furniture and TV near the smallish lobby). Convenient in-house self-serve laundry facility (didn't try it, but it looked serviceable). Continental breakfeast left a little to be desired; "Eggo-ish" waffles and pre-made French toast. Wi-Fi doesn't allow uPNP. That doesn't seem like much of a problem for most people, but it means that Chromecast and similar devices won't work with the TV. That'll be a bigger deal in the future, when slingboxes are more common.
The location and friendly service. Great experience. Will return in the future.
Free Parking in secure lot Room was too small for two people, no closet, no wifi when I checked in, no phone to call desk clerk (who wasn't on site) about issues. No elevator ( I have a mobility problem). Clerk answered my complaints with an attitude. I would not stay here again.
Staff was friendly and the room was great. I will stay there again when I go to Santa Cruz I had trouble connecting to the internet.
Loved it. The staff was extra friendly and very helpful.
We hadn't been to Santa Cruz in so long and just wanted a nice place to relax and we found that ! It was a bit noisy at times but loved it there. Room was so nice ! Nicely decorated. Clean and beds comfortable ! We had been there before with granddaughters many years ago and so there was many good memories ! Price was good and breakfast outstanding !! Staff was very friendly and helpful when we didn't know how to do the AC. I would defiantly go again. !! The only thing that I wished I could have run the AC (keeping it on ) for white noise cause husband snores. lol but that's not your fault !!
Awesome Value, Fair Price, Friendly Staff, Great included breakfast in the morning, they weren't too pushy at checkout time, the beds and pillows were soooo comfy I didn't want to leave. Rooms were nice and very clean, easily the nicest comfort inn I have ever stayed at. DirecTV cable boxes in each room. I enjoyed everything about this stay
The desk clerk, Brandy, gave us quick, effective help when we were having trouble making the reservation online. When we stayed at the motel, we found that kind of friendly help always available, and the beds exceedingly comfortable. The free breakfast was very extensive and well managed. Nothing
Clean room friendly personnel quiet good breakfast comfortable beds fan makes noise small pool small breakfast area
The room was overall clean.
The location was beautiful!
The hotel has a nice view The room had no air conditioning. The windows had to be opened to get any cool air. The problem was it was very warm when we were there. We had to leave our room and go to the hotel lobby to get get fooled down. It has an old look. The room is outdated.
The Chaminade setting is fabulous. It is nestled in the mountains that overlook forest and the beautiful Monterey Bay. There are patios with tables that overlook these views. The breakfast buffet was a good value ($15-18) for the selections offered, especially considering the dining area overlooked both forest and ocean. There was an additional $25 per night resort fee required at check in, in addition to the price I paid through Kayak. I thought the resort fee was included in the listed Kayak price. Also, the rooms are basic, with no safe, microwave, or mini fridge.
The decor was pleasant The place was advertised and appeared very high end. Boasting a recent multimillion dollar renovation. But the original single pane sliding glass door leaked and made that half of the room cold. Not that you could really tell because the heater hardly worked. Despite turning it up to 90, only like warm air came out. All the lights are on motion/timers. So they go off al the one. There's about a 1 inch gap at the bottom of the door to the main hall and no privacy on the porch area st all. The toilet was only surface cleaned and there's no microwave. and they tacked on a $39 "hotel fee" which I had no idea about. It couldn't have been bad for $100 a night room, with a token pastry and oatmeal type breakfast. But for over $200, and no breakfast.... oh and to order in... they wanted $10 for a yogurt parfait (now of course I didn't get one, so maybe they're amazing but for that price who would) and charge a 23% gratuity (really?!?!?) and a $10 delivery fee. So it would have been $23 for some yogurt and granola!!!
The location and landscaping was really nice. The flowers around the property were really beautiful. The fitness center and nature walks are pleasant. The pool and cabanas were also pleasant for lounging. The reception area was tastefully arranged. The free coffee and tea in the gym lounge was also great. The interior decor of the room left much to be desired. The room felt dark and depressing, and the decor was really hideous and not welcoming. The signage around the property was also poor, so when I had a guest come to visit me, it took several minutes of providing directions before my guest was able to find my room. A basic sign saying "Rooms 700-1000 --->" would be incredibly helpful on such a large and sprawling property. The coffee provided in the Sunset restaurant was dreadful - the acrid, burnt taste could not be masked even with generous amounts of cream and sugar. Please fix this!
The staff was guest and helpful, the property and facilities were nice. They upgraded us upon arrival. It was quite, peaceful and beautiful even with a wedding and other events happening. The only thing that lacked was the ability to get ice in the building, it would have been nice to have a microwave, and there wasn't a guest book that told about all of the amenities and where to access them.
Very pretty and peaceful setting. The staff is very professional and attentive. The location is perfect for my purpose, which was family business and staying out of the beach/resort fray closer to the water. No in-room coffee. You have to slog up to the separate building where the registration desk is located to get it. Form doesn't follow function with the new décor. Bedside lights shine straight into the face and aren't adjustable. The faux abacus headboard isn't comfortable to lean against. The look was probably a good idea on paper, but that's pretty much where it stops.
The rooms were out dated and you could hear everything from the rooms next to you to the rooms above you...honestly a super 8 motel probably has better sound proofing...The food was over priced and the pool was so dirty. I would never stay at this hotel again even if it was free.
We love the boutique hotel, convenience, location, breakfast, beautiful rooms and hotel decor bathroom light is on the outside of the bathroom
My room did not have a hair dryer, NBC sound did not work and I asked the front desk mgr. to check it out and I don't feel like he did. I previously have stayed here and there was always a bottle water in the room. There was no water.
Free breakfast Baby cockroach and ants inside room... YUCK!
This place was clean, the beds were comfortable and the shower was hot! The hotel isn't much to look at from the outside but it was nicer than a motel 6 inside. The breakfast was lame but what do you expect for the price. There is an amazing bakery like two blocks away called Emma's good eats or something like that. The staff was a little irritated that we showed up late but other than that they were great.
Close to beach and pier Breakfast, beds & towels
Location, close to where family was staying at the Beach Inn. Tight parking, old dated rooms, limited tv channels, & no espn, small bathroom, shower, toilet.
Good beds. Bath room sink did not drain, couldn't use.
We were here for a wedding, we had 5 rooms in this hotel alone. Two were really nice. Two of the rooms were large. The handicap room was awesome, plenty of space for grandpa to get around. Online prices were great. Pool was warm and clean. I would stay here again, but recommended booking online to avoid dealing with the staff. Overall was a decent place compared to others that I have stayed in, in Santa Cruz. Staff was unfriendly, the woman was better than the man however. the man kept interrupting the woman while she was helping us. When we needed an extra night on one room, they wouldn't match internet pricing for same room. When booked online, it let me add a rollaway bed to my room, but when I got there it was an additional $35 charge. One of our rooms had hair in the shower, and algae growing in it.
So close to Santa Cruz. Also near food which is a plus. Quiet and relaxing and you get the HBO channel! reasonable price also. Provides a mini fridge and that's awesome. Towels are too small
there was a microwave and a fridge. i loved that the place was very clean and the amenities were wonderful. i will gladly stay at this inn again.
The room was nice and turn down service was prompt and tidy.
On a family trip down to Southern California we were looking for a inexpensive motel to stay one night in. We found that in this motel. It looks a little rough on the outside but we were pleasantly surprised by how clean our room was. The room looked to be recently refurbished. The staff was friendly and helpful. The complimentary breakfast was simple, but good. If you're looking for a cheap room for a night of just passing through town, then this is perfect. The only downside to this motel was that our neighbors were coming and going all night. Luckily my kids are sound sleepers. Our bathtub was missing a drain plug. I was hoping to give my daughter a bath. When I called the front desk the man didn't seem too worried. He said he would bring one, but never showed. Also the beds were pretty firm, but for the price it overall was good.
It was fairly clean, room was pretty There was no soap! Had to go downstairs and ask for it. The guy on the reception was not nice at all. In the morning, when I went for continental breakfast, mykey wouldn't open the room, when I finally got in, same guy showed up and demanded to tell my room number to make sure I'm staying there. Ummmm.... He only saw me six hours ago to check me in and give me soap 10 min later. Btw, neighborhood is skatchy, but I don't look like a homeless.
This hotel was very clean & the breakfast very satisfactory. It took quite awile to check in because there was only one clerk & seversl of us arrived at once.
Continental Breakfast had a lot of options and it was only a short drive from the hotel to sunset beach! Hot tub was closed for repair :( Only one elevator brought some wait time in the morning.
Safe parking, great breakfast!
We enjoy plush hotel emenities, with very comfy bed. Enclosed and safe hotel bedroom. Clean!! And quiet. And very nice breakfast Parking charge $7 a day?? Not sure why? Not mentioned in booking:-/
It was convenient Breakfast is mediocre and charged for parking.
The receptionist was really nice and had our room cleaned ASAP because we got to Santa Cruz early. The room was really nice and big and so was the bathroom. Some worker knocked on the door at 8am to drop the bill under the door, maybe the cleaning lady? But we had to do not disturb note on the door and thought it was kind of obnoxious.
Very clean and quiet. Nice. Nothing.
Good location Noisy.
The rate cane dramatically vary in this town and at this hotel. When the rate is good we always stay here, it has the best amenities, nothing too fancy, but super nice, comfortable, tasty breakfast with lots of options. Feels more like home. Nothing. This place is always great.
Across from the beach. Continental breakfast. The Inn was dirty and not kept up. The pillows where misshapen from age, I slep with a shirt over it so my face was not on it. It was across from the beach. I feel the cost of the Inn I paid for parking.Because that was all that was worth talking about. I will not stay there again.Lucky we did not stay long.
Location, parking and price. Love it all !!!!!
I like my bed to be firm and the one I had perfect. The location is the winner especially if you have children and you want to be close to the beach Boardwalk! The room was just basic and a little small but did the job. I would stay again just for the location alone. Breakfast was minimal, room was a little to bright at night, noise from streets,
Great Location. Nice staff. Clean rooms. Bed was a bit worn
This place was very close to the boardwalk and liked that it was so easy to find. Very clean and bill at the front desk was very friendly the breakfast was ok. This place was affordable considering we stayed during a week day I would definitely stay again. Limited parking in the garage but it was free parking.
In choosing a hotel on a budget, it isn't hard to see value in 2 star hotels. You realize after staying in them multiple times that the only reviews are bad ones. That being said, this hotel went in a sense above and beyond to make our stay better. We got there after the office closed, expecting to be locked out, but they left a folder for us with our name, two keys, and instructions. We went up to our room and it was very clean and exactly as we wanted. It was cold so we turned on a good heater. We took a nice shower. And slept in a nice, clean bed. Everything was exactly as it should have been. Dont look at bad reviews too harshly. This is a wonderful little beachside hotel.
Basic amenities. Good price. Great location. Internet was terrible.
I loved that there was a breakfast bar. And the beach is right out the door. The bed was comfy, but the pillows were not . And the rooms could be a bit more modern. But overall I would definitely stay there again. The staff was super nice, and always helpful with us. The pictures in the rooms were of flowers, they should be ocean pics. The pillows in our room in were lumpy.
I just wish we had booked a longer stay!!!! Beautiful and luxurious, excellent service and amenities, and the beds were SO COMFORTABLE!!!!
Nice lobby, friendly hotel stuff, nice eniroment too old, breakfast food is not good, waiter offered a baby sit to us, but no seat belt and my 2 year old son felt down from the chair to the ground, furtunately no hurt. There are very limited shopping and restaraut choices in less than 10 minutes driving. Not convenient to move luggages to room.
The location was excellent and the sheets were clean. The lady at the office was very nice and I enjoyed talking with her. Not clean. The adjoining room was scary. We ended up moving the mattress to the main room. The toilet did not work. The carpet was old and ripped up. The walls needed painting.
nothing smelled over priced horrible parking dirty
Room disgusting, heard another patron complain about bed bugs. Property was filthy. Breakfast was cereal and donut.
The price was good but you get what you pay for. The whole place needs to be rentivated.
The price. The location. The staff were hard to find unless they needed to complain to their guests about something. Very unaccomidating to simple needs such as a working ice machine.
The Travelodge was only a few blocks from the Beach and Boardwalk. W/o air conditioning nor a fan, I was surprised that I had to walk to the opposite end of the property to borrow a small fan to get a little relief. Bed was hard and the pillows too small/thin. Staff did not address noisy "Partiers" outside outside their rooms past midnight until two guests complained. The low price appears to have attracted rowdy young folks drinking & smoking Pot etc. as well as families and law-abiding, respectful folks
We hated everything , so dirty and nasty... Left at 530 in the morning to head home. Everything !!! Horrible!!
Less than friendly staff. Old, non kept up rooms. Peeling paint etc.
It was close to the beach/boardwalk. Rooms needed to upgraded. New coat of paint. New carpet. New drapes. New pillows (almost thin as paper). Office should be open 24 hours.
The only two things I personally liked about this hotel was its closeness to the beach and boardwalk area and that it was fairly comfortable and quiet What made this an overall negative experience was the fact that I spent 160.00$ for a night in a hotel that was worth 70.00$ tops
For the price it was what we expected it to be. The pool and spa were surprisingly pretty nice, despite how humid the indoor pool area was. The staff were all very friendly. The room was falling apart, lots of damage. The shower was gross - not unclean exactly, but stained and possibly moldy?
It is barely a hop,skip, and jump from the wharf and beach. The staff was friendly and helpful. Next to an awesome pizza place. Clean, affordable and furniture was modern and new. Saved money by using the in room mini fridge and microwave for food. Fancy new door locks made the rooms feel very safe. The water color art in the room was terrible, so not my style No hairdryer in the room, though I am sure I could have gotten one if I had asked. But I brought my own. No in-room coffee, so I could only get my java fix at the continental breakfast.
The staff were pleasant and welcoming, which I find most critical to feeling comfortable. The bathroom felt very much enclosed with no window or mirror, which detracted from the room somewhat.
the location and parking a little overpriced for what you received...however, it was the July 4th weekend
It is hard to park your car. But better than no place to park.
Staff was very friendly. Room had a comfy bed with 4 pillows, small but very clean bathroom, nice TV and a fridge and microwave. The room was very clean and smelled great. There were a few stains on the chair and bed skirt. Location was a bit farther from the boardwalk than I though but that was my lack of knowledge about Santa Cruz. Still definitely in walking distance just up a hill and around a corner a bit.
Kindness and smile of the lady at the front desk The TV remote complicated and not user friendly. Hard to turn on and off or find right channels.
I liked how close it was to the wharf and the cliff There was no beach view.
The location is great! Just one block from the wharf and the beach. Parking available at the hotel so no need to pay for parking at the beach. The parking lot of the hotel is on a steep hill. The hotel was older, but the bathrooms had newer tile.
The location was great! Just a short walk to the beach and the wharf.
Quick walk to pier and boardwalk! Quiet hotel, super friendly front desk. We would stay again.
Location location location!! The pillows were flat and uncomfy.
The facilities are being remodeled so hopefully will be better in the future, though the room was nice. One gripe - the free WiFi is so slow as to be worthless. To get something better you have to cough up $10. In a time when even the cheapest dumps provide adequate WiFi this strikes a raw nerve.
I loved the bed. It was very comfortable. We had a lot of space in our room along with a DVD player. We were able to look at complimentary DVDs at the front desk to watch too! The location was great! Restaurants, movie theater, bars... All within a minute of walking distance. I wish they had an indoor pool!
The bed and tub were first class The parking was difficult, drapes weren't clean
Loved the Hotel, the staff was nice. The room was roomy and large. It had robes for us waiting. It also has chocolates on the bed. The bed was comfortable and nice . It was in big shopping center with restaurants, movie theater and shopping center. Walking distance to everything
Was on phone for 2.5 hours trying to change reservation. Even though hotel was willing to cancel first night Kayak (hotels.com/ book it .com) would not cancel it. Never, ever book hotel through Kayak. Call hotel directly to book. Bed and room was nice. The toilet ran occasionally. Front desk staff was rude.
I liked all the surrounding restaurants available.
My wife and I thought breakfast was included and thought that $9.95 each for coffee and a roll was excessive. This rip off left a bad taste in our mouth toward the DoubleTree.
Location, friendly staff, large room I think breakfast should come with the room, at least cereal or something
Just a nice place, bed, bedding, furniture, location, everything is within walking distance 0
Food was very good A good clean room and comfortable bed
I've been staying at the Toll House hotel four times a year for the past several years. For past visits the "free" WiFi used to be very slow, intermittent, and required constant re-logging in (or you could pay a daily fee to get adequate service). This visit I was pleased to see that they had upgraded the WiFi: it remains free and provided quite good performance throughout my stay,
Very nice place, old but well maintained I couldn't figure out where to park.
The staff was really really nice and everything was clean and mostly modern The rooms still felt older but it still had a lot ofoder amenities
Location. Second room was very nice.