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Great location. Staff very helpful despite language limitations (mine and theirs). Lots to do at the hotel and great surroundings.
Loved the spa facility, and the good variety of choice of treatment. The meals were excellent. The room and bathroom were very clean. There was even a kettle in the room with different teas. It was very quiet, so we got some well needed rest. There should at least be a fan provided in the rooms for the summer. It got very hot in the middle of the night, even with the window open.
The staff and food were excellent and the hotel was very comfortable.
Staff were curteous and helpful. The setting of the hotel was beautiful. The kitchen closed at 10pm and the waitress had not made us aware of this until we ordered dessert and were told we were too late. There were no tea making facilities in the room.
all the facilities
Very nice hotel, located in a beautiful, small German Village with an old castle overlooking the village. Exceptional pool and spa facilities and a very good breakfast buffet included in the room rate. Free on site parking. Great location for a wide variety of walks and cycle rides.
Friendly staff, good indoor swimming pool and table tennis centre. Restaurant and 10 pin bowling offered great value for money. Well deserved its 4 star rating.
relaxing, very little traffic,food and services were all fantastic, and the staff were all very helpful. the only thing that was not to my pleasing was the carpet on the floors, I found them in halls to be dirty and smelling.
Excellant facilities staff helpful. English menue available None
Hotel is good, room is big and clean. Breakfast is OK. Distance to restaurant 200 meters, 3 days WiFi is not working. First day hot water in bathroom, only after 5 oclock:(
This hotel is only 16 months old, and is wonderful. The rooms are the most modern and comfortable for a business traveler in Europe that I have ever stayed in over the past 10 yrs. In addition, it was an incredible bargain....and the Oktoberfest menu at the Bauhaus was delicious!
Very modern, cosy and friendly as its name suggests! There are still some touches to be added, a bit incomplete
A nice and quiet place. Friendly atmosphere. Very good breakfast. Nice suroundings. Definitely recommended for those who want to stay away from a noisy city. A traffic sign "traffic forbidden" at the beginning of the access road to the hotel makes a sort of confusion, especially at night when it is hard to find somebody to ask the way.
Good hotel, staff is Ok. Room is good and clean. Location:(( Breakfast in other building:(
Friendly reception, fun Brauhaus restaurant, excellent breakfast - I would happily revisit Strange "wet room" bathroom. Floor slopes away from drain.....
Breakfast was good, although we had to pay extra and it was in another building.Water for tea not boiled properly. Even though we arrived after 17.00, our room was not ready. Hastily made up so some cleaning was a bit cursory. Overhanging bushes in reception parking need trimming as they restrict parking access. No key for room safe - staff said the previous owners had taken all the safe keys!
The hotel was very new, modern in design, and the staff really helpful and friendly. The swimming pool was beautiful also
Friendly and helpful at front desk and esp mr at restaurant inside hotel!!!
Super clean rooms that are well appointedParking includedexcellent restaurant Check in staff said breakfast was included and then it was an expensive $12 Euro extra per person at check out. Ouch.
Rooms oK Yes At check-in the receptionaist behind desk indicated breakfast was included. I topld her I thought not. I asked her to double check and she confirmed yes. So when I check out I was charged 44Euro for breakfast. I was upset that I was misled after I que
Very clean; nearby parking; just at the bus station
Modern design and cleanliness. Easy to find close to train station Staff not overly helpful or knowledgable of tourists' needs. Seedy feel of train station opposite. Long walk to old town.
Very nice hotel, friendly staff, breakfast perfect. Hotel not easy to find just even with a gps, behind a huge bus station. I was just 20 m from the entrance and couldn't see it.
The hotel is new and right beside teh train and bus stations. Only a 20 minute walk to the merging of the Rhine and Mosel rivers.
We enjoyed the old town, but were a bit disappointed that the castle was under repairs We had specificaly asked for a non-smoking room, but were taken to smoking rooms. In the end, we opted for a downgrade of rooms and the staff did manage to find a non-smoking room in this category
Atypical 3 star hotel located on a back street with good view of the nuclear power station on the other side of the Rhine. No kidding! Being a 3 star one can only expect a small room, hard bed, no bathtub and no AC. Shower stall very small and claustrophobic. Balconey they advertise is very small and accomdates only a single chair facing due west into the afternoon sun setting over the nuclear power plant.
Location, comfort, cleanliness, restaurant facilties, friendly staff.
Good service and food. Value for money.
Very big room and very nice (but little expensive) restaurant.
Super location. Excellent Room. Quality restaurant None
The lovely room, decorated nicely with a view of the Rhine River. The service at check in was extremely slow.
Very comfortable room with a river view.Nice breakfast. A slight disappointment was that the breakfast buffet differed depending on how busy the hotel was. i.e. no scrambled eggs/bacon available on 'quiet' mornings.Given that there is a charge for the breakfast this was a bit of a letdown.Travellers should also be aware of the fact that the hotel is opposite Koblenz and unless you eat in the hotel in the evening you have to move across.That said, once you work out possibilities , not too bad.
The outstanding view and the room itself See statement above
the Diehl's hotel place near the river, it made me quite relzx no, air conditioner. its quite hot.
The restaurant offered excellent meals at very reasonable prices and provided a good buffet breakfast. Staff were very helpful and friendly.
Very clean, comfortable room with a wonderful view. Lovely location. All staff excellent, friendly and helpful. Restaurant serves delicious meals. Good choice of breakfast, (although a little pricey)Changing facilities in the swimming pool. We would have liked a coffee maker in the room. Internet charges were a bit much and smoking permitted in the lobby.
This is a great hotel. The rooms are extremely nice. What a pleasant surprise! The smell of cigarette smoke in the lobby. I think their separate smoking area does not work. Should be strictly no smoking all over the hotel.
Breakfast is ok, International hotel Creating a new building at the opposite
central location extremley friendley & profesional efficient staff
This is an excellent hotel, with multilingual courteous desk staff and a recent refit. The breakfast is outstanding (especially on Sunday), and the hotel staff cannot be friendlier or more helpful. My travelling companion had to eat lunch in the restaurant, and the order was wrong, not great quality, and the service argumentative and surly. Best avoided for food during the day.
reception staff were helpful ran out of some breakfast items early; waitress at dinner hard to find when not attending to empty tables - only 3 people in restaurant; dirty glasses outside the door - no clean ones inside.
I really enjoyed my stay. When I got there, front staff welcomed me with smile and gave me a good scenery room where I could see river. And It was under construction out there, but I couldn't hear the noise in the room. Beautiful room, clean bathroom, convenient espresso machine and delicious breakfast. Everything was perfect. Like I said, Everything was perfect.
Good service when we needed to change room for a less noisy one We first got a room on 9th floor that had a high level humming noise, impossible to sleep in
the phone was not working in the room and the tech would only fix it in the next day
The water for tea, coffee from the burco was not hot enough - sometines only warm
The location is closed to the pier and the Deutsche Eck.
Welcoming, helpful and accomodating staff. Construction of a new hotel was taking place right next door to our hotel which resulted in disturbance. The overall experience was affected would however recommend if there's no construction.
The staff and servers were very friendly and helpful. Our bathroom needed some work. The shower handle fell off every time you tried to turn the water on. There was mildew on the tile in the shower and the drain did not work very well and didn't look very clean.
I am spoiled with nice hotels, and I was really impressed with B&B hotel - I did not expect that it is so nice, very clean, new furniture, new repair work. Staff is very friendly and helpful- I forgot a golden ring in the room after check out, few hours later they help me to find it! The hotel is not far from the center, around 10 min by walk, when you explore the city, it does not really matter. We did not hear any noise from the big road after the hotel. I would recommend the hotel as a good value for money, very clean and cosy hotel.
Good clean hotel within easy access to local attractions Room too hot even on low temp setting. Staff not aware of local facilities such as restaurants and international money exchange.
It was very clean. Lots of parking available (free). The design was modern but cute. I liked the check-in machine, so we could check-in after hours. Instead of a key, the door used an electronic PIN code, so we didn't have to worry about losing a key. Internet was available. I also liked that they provided an extra blanket, so we didn't get cold.
Hotel was typical Germanic efficiency without the room being particularly remarkable. Receptionist was extremely helpful; car parking was convenient, and the distance to walk to the town centre took only 15 minutes. Whilst the hotel was more than adequate for an overnight stop, it would not appeal for a longer length of stay.
Brand new hotel. Everything works perfectly. Polite and efficient reception staff. Not so easy to find it, because of its location in a complicated roads junction. But once you get out of the traffic mess, it's at 15 minutes walk to city centre.
Very clean, nice hotel. The staff was friendly and helpful. Short walk (approximately 10 minutes) to shops, restaurants, and the train station.
Convenience to the city centre.Staff were welcoming and efficient.The Hotel was bright and clean looking. More towels would have been appreciated.Pillows were insufficent,but were quickly added to on request.
Comfortable, not too expensive, clean and ordered room/common areas, amiability of the staff, the breakfast buffet was diversified and consequent Location of the hotel: Its location makes it difficult to find, even with a map.
Excellent B&B. Good location at the city entrance, walking distance to the historical center. Good shower. Good price. Comfortable and clean room with TV, A/C, telephone, etc. Breakfast is expensive at 6,90. But there is a shopping center nearby, with a supermarket, it’s a good alternative to eat cheaper.
Price and friendly staff
Excellent breakfast, nicely presented and good value for price paid (9,6 per person).
Very friendly staff as the name implies as we could only speak Italian & English. Food and prices excellent. You are divided one block for Breakfast one for main Hotel and another for Restaurant.
Beautifully located in a peaceful forest area with easy access to Koblenz and it's surrounding business areas. Very nice room, friendly staff awesome buffet breakfast. Sadly the Swimming Pool/Spa was closed and not sure when it will be open, however for a really relaxing break and to have some pleasant walks this hotel was lovely. well they could have told us that the pool would be closed before our stay.
The room was a generous size with a great view of the Rhine; beds were comfortable and everything was clean. The breakfast was luxurious. We didn't feel like going to the restaurant the first night and ordered room service, and the food was delicious. Overall, it was the relaxing, off the beaten path experience we were looking for. Putting guides in the hotel room on how the hotel works (room service, breakfast hours, internet etc) would go along way for those used to seeing that info spelled out, but reception was helpful when we called and we got the information and services we needed. If you take the train to Urmitz to get to the hotel, be aware that you have to walk out to the main street to catch the bus or any taxis; the hotel website doesn't point this out.
Staff very efficient, car parking/garage most useful, would stay there again
The hotel is in a good position with good facilities and an excellent buffet breakfast. We were surprised the hotel did not have a night porter.We had a problem the first night getting into the hotel.
Excellent location close to the old town. Superb breakfast from cafe Wermenn just five minutes walk away rather than hotel. Stayed one night only as part of a driving trip along Mosel. Good underground car park. Internet not included in price.
The breakfast was excellent.
Simple reservation via internet x
Lady at the reception was very kind, very helpful, very cheerful.
Close to city activities and river. Noisy.
The large bedroom The noise from the street below
The hotel was very conveniently located, being a short walk from the historical district of Koblenz. The room was comfortable and I was able to catch up with the news in English on CNN on the TV in the room. I appreciated very much the fact that it was possible to use the Internet for free from a computer set up in the lobby. The bathroom looked a bit old, but was perfectly serviceable.
Upon arrival, well after the time rooms were meant to be ready, it wasn't, then there was a lack of communication between staff @ changeover which meant we sat waiting longer than necessary - this was the only negative!!
We had a lovely large airy corner room. The staff were helpful and patient with our poor German. Dinner was very good and it was the best breakfast buffet on our trip. Free internet access on their computer.
All staff that we met could speak good English and gave very good service Only that we found it noisy because of several large group events happening in hotel over the week
Nice view from the room, very good restaurant quality and magnificent breakfast area. Long distance from the city center.
Good breakfast. We surprisingly had a nice apartment with a kitchenette. Not in the city, but you could easily reach Mainz by bus (although it's not so frequent).
Modern comfortable hotel in quiet location
sorrounding the room size is far far too tight
Pleasant, quiet location with an excellent on site restaurant. Friendly and helpful staff. Could be difficult to find without GPS
We were just passing through the area, so just stayed the one night. Clean and tidy but beds uncomfortable. Picturesque location with vineyards all around and the River Mosel just at the bottom of the hill. Not much English spoken, if any. Only took breakfast at the hotel, had our evening meal down near the river for half the price!
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
facility was excellent and staff was very hospitable. nothing
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
Excellent breakfast and dining room No bar
the staff, especiall at the front desk, was very friendly and helpful. The breakfast was very diverse as well. Great value overall nothing really
Friendly staff, great location, internet connection
We loved the hotel, the owners are very friendly and helpful. Very good breakfast in a wonderful setting.
Staff were very helpful and friendly.
The room was big and clean The air was a bit stagnant, could use some fresh circulating air
staff very competent and friendly. Felt very welcome, food excellent not applicable
I like the view onto the garden at the back of the hotel. The breakfast was also very nice.
Very friendly and helpful staff. Large bedroom and nice decor. Excellent breakfast (although this was extra 10.50 euros but it was well worth it).
Close to the city centre and railway & bus stations. Loved the design and comfort of hotel.
Central position There was no car park; parking was on local car parks which were some distance away and felt insecure
Friendly personnel The heating was off and arriving there in a cold night, it was impossible to warm the room up till the morning. Luckily, the staff provided me with an extra blanket.
Small nice hotel, with excelent staff. Rooms were very clean, bathroom equiped on the level of 4 star hotels, such as Holiday Inn, Novotel etc. Shortly - recommended Considering value for money - nothing! This is not Intercontinental, of course, but you don't pay as for Inter, as well. So it was a good value for money (considering European prices and extremely expensive area of Europe - Western Germany)
Very nice hotel, very comfortable and relatively quiet. Extremely friendly and helpful staff. Short walk to attractions. Internet access was not free, but a very reasonable 3 euro per 24 hours with a strong wireless signal. We loved it and would definitely stay again. Also, Koblenz is a very nice place to visit. We stayed over a weekend so parking at a self-park lot a half block away wasn't really an issue, but not sure how this would be during the week. No air conditioning so you have to depend on window ventilation for warm days.
Hotel staff was really helpful and accomodative. Especially, the staff in the front office.
comfort, facilities no
Closeness to train station. Friendly staff. Check out at 10:00 seems a little too early.
Hotel has been recently renovated and our room was like new. Location was close to railway station. Staff very helpful No individual bathroom products, no tea and coffee making facilities in room. Internet 3 Euro for 24 hrs
The hotel's location is very good, opposite to the train station but far enough not to hear the noise. The town center is a few minutes away. It's a nice starting place to visit Zeeland. The bed was very, very soft and had big lumps which made sleeping hard. The hotel is a bit old, in need of refurbishment.
loved the bier garten next door and the friendly staff and the local people reception was dated and gave the wrong impression of the clean large bedrooms
The stay was nice, the hotel team is frendly, the location is in a beautiful,the room is nice and clean No