Snow Bear Lodge

Guests have mentioned that the hotel was clean and comfortable, but some have reported issues with cleanliness, such as dirty rooms and bathrooms with moldy areas.

Some guests have expressed concerns about the size of the rooms, uncomfortable beds, and outdated bathroom amenities, while others have praised the spaciousness and comfort of the rooms.

While some guests enjoyed the in-room spa and fireplace, others reported issues with the hot tub not working and the fireplace being non-functional.

Guests have appreciated the hotel's convenient location, close to the village and local attractions, but some have expressed disappointment with the lack of a lake view and the noise from the nearby Big Bear Boulevard.

While some guests have praised the friendly staff and contactless check-in, others have reported difficulties with communication, check-in processes, and the absence of office staff during their stay.

Several guests praised the cozy atmosphere created by the in-room fireplace, making it a worthwhile feature to consider when booking.

Some guests were disappointed by the lack of a coffee maker in the room, so it's advisable to confirm the availability of this amenity before arrival.

A few guests found the rooms to be smaller than expected, so it may be beneficial to inquire about room dimensions when making a reservation.

Despite the hotel being advertised as having a mountain and lake view, guests mentioned that the view was not readily visible from all rooms, suggesting the importance of confirming the view when booking.

Several guests encountered issues with room maintenance, such as broken tiles and non-functional amenities, emphasizing the importance of checking the room's condition upon arrival.

Some guests reported noise disturbances, including a loud heater and construction sounds, so it's advisable to inquire about potential noise issues before booking.

Guests experienced difficulties with the check-in process, including delayed responses and lack of clear instructions, so it's recommended to confirm the check-in procedure in advance.

As the pool was not available during some guests' stays, it's advisable to check the availability of seasonal amenities, especially if they are a key factor in the booking decision.

Some guests were disappointed by the absence of certain services, such as breakfast and coffee, so it's advisable to confirm the availability of such services before arrival.

Guests were surprised by discrepancies between the room they booked and the actual amenities, such as the absence of a Jacuzzi tub despite booking a room with one, highlighting the importance of verifying room features before arrival.