Friendliness of staff and cleanliness services- there was no internet connection or phone signal in my room and this is a major problem for me on a bisiness trip
Friendliness of people
Room was comfortable. Only room service for breakfast, could do with a breakfast room downstairs with self service for customers
Easy access. Plain, simple accomodation if you stay for one or two nights. High priced for the facilities offered. They offer breakfast but couldn't get the order right, after three attempts I cancelled breakfast. The manager did make a suitable adjustment to my account. I stayed for nine long days - Would I stay there again? Only for one night if passing through!
Assistance of the staff was excellent Although the name of the person travelling was included in the booking, the room was reserved in the name of the credit card holder. There was also, not enought milk cartons for the tea and coffee.
The staff were very friendly and hospitable, and took time to help with any requests. And the rooms were of a good standard. It was quiet without any motorway noise, and it was very useful to have a garage which sold lpg easily accessible. The hotel was fine and the setting attractive, but it difficult to find by car coming from the north without using the footbridge from the southbound carriageway, and it is a shortcoming that there is no adjacent pub where meals are available. I don't recall seeing the guest reviews, so cannot answer that question.
The tv Didn't enjoy the stay at all. Receptionist was rude and did not want to sort the problem of our smelly overbearingly hot room and only did so on our insistance with a lot of huffing and puffing. our complimentary biscuits had also been opened and one eaten we did not want them replaced but thought it not good form she did not see this. We moved room but I had to return the original room key to reception even though I was in my pyjamas! I made a complaint the next morning and was told I would recieve a call but I never did. I will never return.
The receptionist was on the ball we did not arrive until approx 0115hours. The room was very clean and tidy and the bed was comfortable and warm. I have only one adverse comment which was the lack of sugar and only one biscuit between 2. But definately not a complaint. We had a very comfortable stay
Nothing The fact that they had not processed by booking and had no rooms for us ,this was sorted out only by letting down other guests who had booked.also friends had asked for links with my booking so that our rooms would be together in fact we were at opposite ends of the hotel.
Convenient location for travelling southbound on M3. Good stopover whilst travelling on business. Location not good if travelling north on M3
Breakfast was very good, location was perfect, staff were very helpful and pleasant. Overall appearance internally looks tired but there is some updating taking place.
Breakfast excellent, bar facilities good, large hotel plenty of facilities
location was good for a re union meeting and shopping
Cheap, on the whole pretty good staff. 5 mins walk from Gunwharf Quay so plenty of restaurants close be. Water travelling in the pipes making it difficult to sleep. Location is a thoroughfare for drunks wandering home. No phone system. Iron + ironing board is located far away from the room and not very good anyway.
Close to station and historic dockyard. Decor shabby and very dated, but clean and tidy.
The breakfast The swimming pool and spa
Staff very kind and helpful. Lack of car parking.
* Location good * friendly approachable staff Parking poor
Central, pleasant and helpful staff. Although the rooms were old fashioned in decor they were extremely clean, the beds were very comfortable and we had little or no noise from other guests or outside. The bathroom appeared to have been refurbished. For an overnight stay is was good. The room was a little old fashioned in decor. The signal for the television was poor.
The building was interesting and the staff friendly and very helpful. The breakfast was great, unhurried and with everything you could possibly want. No particually bad points, if we were considering staying there again I think we would have to weigh up the price against other accomodation available.
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Friendly atmosphere and overall service provided by members of staff
Very comfortable, quiet and excellent dinner and breakfast. Nothing
good value for money no
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
adam was very helpful breakfast price too high
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
food in the restraunt was fantastic,staf were very friendly
Convenient for cruise Paying for car park
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
convenient situation. inefficient. could not find my reservation, then billed me for non-arrival! still owe me £58. wont be using premier inns again.
Helpfulness of staff considering that I am disabled Lack of a walk in shower in the disabled bedroom
It is very easy to find and the parking etc was good and safe. The bed was most uncomfortable and I had to sleep in a chair.
Usual big comfortable room and friendly helpful staff. Breakfast inferior to Scottish Premier Inns standard. Poorly cleaned cutlery and glasses in restaurant. Reception often not manned albeit for short periods.
The receptionist was fantastic, all the staff were lovely. The bed was really comfy and the shower was amazing! The breakfast buffet was not very well laid out, there were no trays which makes it tricky with two small children and not all the crockery and cutlery was clean
we went in the new forest which was lovely we came up there for our 22nd wedding anniversary no
Fabulously comfortable and huge bed, everything you need without having to ask for. It's an absolute pain having to ask for extra pillows/towels when it's late and your room is the furthest away from reception but in this instance that wasn't necessary, for which we were very grateful! The shower gel is also a welcome added extra. The only blot was the highway maintenance guys staying there whose vehicles were parked outside our window. Diesel vans left running whilst the men chatted about the day ahead and rolling fags was certainly a rude awakening. No consideration there. However, on the 2nd night we closed the windows and had the fan on (also supplied!) all night and the noise outside did not bother us. Thankyou Premier Inn.
Warm, clean, confortable, friendly, welcoming. Huge free car-park. Good food, excellent service. Nice breakfast.
There was nothing wrong with the accommodation, it worked as expected. The attached restaurant worked well despite being very busy.
The room was clean and food was very good and well priced The bad point with the food was the vegatables were cold
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Friendly and helpful staff. Luxurious and large bedroom.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Very friendly staff and exellent breakfast
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
Very clean and crisp. Yet to find.
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
Friendly staff: relaxed atmosphere; clean & comfortable.
position the bed was very old and uncomfortable
Good level of service
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
good size room very dated but value for money
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
staff and decor size of Executive Rooms
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
Felt the room was a little cramped considering the rate paid.
Cleanliness and friendliness of staff
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Willingness of staff to help in any way
The comfort and atmosphere
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Beautiful,clean, well furnished rooms. Staff very polite andvery helpful. N/A
Everything,attentive staff who really did make our stay a pleasure, in fact we wished that we could have stayed longer, but alas family obligations prevented this, However, we will rerturn again in the spring and this time for more than just one night, There was nothing to dislike.
Loved every minute of our stay; from the staff to the food to the room, it was all fantastic. Excellent value for money. Would definitely stay again. Nothing
Very nice stay again Didnt get a bath in this room...so when you book check with them first.
Lovely room and a good hearty breakfast in the morning. This was our second return to the hotel.
This was my second visit to this hotel and the level of service is excellent. I commented on a problem I had during my stay and within a couple of hours of leaving I had a phone call to check my e-mail address and an e-mailed appology followed, I get the impression that they take customer satisfaction here very seriously. I will be staying here again.
Excellent cleaning staff, little extras like bottled water, fudge and shortbread made it special. The breakfast was very good. The glass door on the shower made the area too small and was impossible to shower without water getting on floor. Had to stand right up to the taps to get wet without wrecking the place.The bath side was high and a handrail would have helped to get you out as the bath was slippery.
Attentive staff. Room ok. Lots of drawer space. Cafetiere provided; regret not used due to lack of time. Staff too eager to finish breakfast at 9.30, which for a Saturday, was too early. Parsimoneous with the coffee due to unwillingness to start another pot.
We found the Hampshire Hog on the booking website very last min, we found the hotel with out any problems. Check in was very smooth, though to be fair the hotel didn't look like much from the outside. The room was a lovely surprise, nice tiles, clean bathroom, an excellent refreshment selection including real coffee, fresh milk and vanilla fudge. The Room was a good size with a good size television, all dark wood furniture with a king size bed and real bedding. Restaurant is in the same building and was really nice good food and not noisy at all, had a real country pub feel to it. Breakfast was very good excellent choice of cooked breakfasts n a wide variety of alternatives, fresh fruit, yogurt cereal n smoothies, overall very good indeed. The only slight bug bear was no room service.
An excellent hotel offering refurbished high standard rooms with contemporary furniture set in a pub atmosphere & serving very good food.
Fantastic None that become apparant during stay
modern,clean and comfortable.Quiet location away from the road.Food was of reasonalble quality and price. Car park area was scruffy,having to walk past the bins to the restaurant wasn't pleasant.
Change to name to Ellington Lodge a the Concorde Club - then people can find it!
Cosy and beautiful place to stay.
Friendly, comfortable and good location
Inclusion of Full English Breakfast in the price Poor Signage outside Hotel
Staff very helpful. Room good size & clean. Tea / Coffee making facilities, trouser press & good bathroom facilities. Very pleasant restaurant & bar, evening meals very good & not overpriced. Breakfast was excellent, either buffet or Full English. me & my wife stayed in a ground flor room for one night after dropping my daughter at Uni. Will definately stay there again on future visits.
friendly reception staff. In room facilities re hot drinks and biscuits. there was a little bit of an odd smell - maybe a little bit musty - not terrible, but just noticable when you first went in.
Unfortunately I did not dine at the hotel but hope to do so on my next visit.
close to airport without being able to hear the planes. Staff were friendly and helpful
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
The whole experience - staff - accommodation - food N o
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Noisy bar area with leaking roof
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
No Air Con in room only a broken floor standing fan.
very pleased with all areas of the hotel ,i have no complaints at all.
The high standard of service
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.