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very friendly staff. clean and big apartment. fantastic location so close to the castle. the jacuzzi was great for my family and at the end of a busy day
Great location for touring around the area a steep walk to the castle or a 5 minute drive to the cite. This hotel Just reopened and is planning to install wifi ,the reception staff spoke perfect English which was very helpful as my French was very rusty. Clean room with a big bed and most things needed to cater for a stay for a week. As there are no shops very near the hotel it would be useful if they sold a few items in reception, for example bottled water, washing up liquid, bottle opener, maybe a ready meal vending machine. It would also be helpful if there was a way to dispose of rubbish without waiting for the maid to empty the bin,when self catering you tend to produce some extra rubbish. when we booked the reservation described the hotels as accepting credit cards, but as we found when we checked out they didn't have a credit card machine, hopefully when you check in they will have one, please ensure you ask when you check in as its rather embarrassing to be asked for cash on the last day of your holiday.
The hotel was recently refurbished and all room facilities were quite new. There is no one to contact if you get locked out of the complex and forget the door code as we did. You would be locked out all night if you could not find anyone to let you in, this is not very satisfactory.
It was very close to the castle and in the low season was 38€ a night. That is exactly how much it's worth. Happy Very basic
In amazing location, right next to the old city. Hotel staff were lovely and helpful. The room was excellent value for money.
Room was very clean and comfortable. Easy parking, free wi-fi and tea making facilities. New hotel, so everything was in good working order The air conditioner was a bit loud.
It was just off the motorway. near the medieval city. Clean and welcoming. Great staff.
A really clean modern chain. Consider Campanile for any city where reservations are hard to get. Perfect for business travelers, the restaurant is a good value too.
Excellent staff always willing and able to help. Location of hotel is on a business park, but it is convenient for the city.
Clean, comfortable, friendly and helpful staff
The staff is excellently helpful, courteous and friendly. I tip my hat for them. It is not common that I enjoy hospitality at this level. The food is reasonably priced for its quality, especially compared elsewhere in Carcassonne. (Just) some of the guests.... :-)
The staff and the evening meal were excellent. Breakfast a bit disappointing compared with our experience at other campaniles in past. Trivial , but the plug was missing from the shower room sink!
The position inside the citadel, the Barbican restaurant was fabulous, the grounds were lovely. You really could make a lot more noise about the position. The hotel is simply unmatched in the area. The shower over the bath was a problem, the glass panel was not sufficient to cope with the water pressure so it was very easy to flood the bathroom. They should sort that out.
The atmosphere and the cleanliness.
Excellent restaurant - we ate there on two occasions. Beautiful situation, lovely room, friendly staff. No
The room was decorated beautifully in the french country style. The front desk was very helpful and the entire experience was very lovely.
solicitous staff .... every detail considered, every comfort covered. grand hotel in the early 20th century tradition, elegant restaurant w/ elaborate service, though a bistro also available on the premises. Reflects & enhances the atmosphere of Carcassonne. None of this comes cheap, of course. Only comparable hotel we've stayed at is the Spanish parador in Santiago de Compestila. Most parking is between the walls of the Cite, a brisk hike to the hotel. The hotel provides a livery car & driver to get you to & from the parking area.
LIkes: Fabulous view of the City over the Walls Overall feel of the hotel Comfort of the pillows and bed Best location for staying in the Old City Terrific breakfast Complimentary castle tickets Dislikes Car has to be at least 200+ yards from the hotel--no private auto access--they use a small van to take you to the hotel. The room we were in was quite small--the closet door backed up to another needed door--constant banging. Chair for the desk had arms--could not go under the desk--another small room issue Partial glass separator for shower in the bath does a lousy job of keeping water in the tub Needs more electrical outlets--especially around the desk area
perfect location, beautiful hotel
The staff. The restaurant- Le Barbecane. The location
Perfect location. Hotel staff pick you up from designated car park outside city wall. Well appointed hotel with restaurant and swimming pool and garden. Courteous and helpful staff. Even acknowledging the quality of the hotel and its locaition I still consider it very expensive. Also, and this is hardly the hotel's fault, the exclusive promise of the hotel is somewhat marred by the sheer crowds of people visiting Carcassonne.
Hotel de la Cite is beautiful and the city itsfelf is breathtaking. Only one complaint - no a la carte breakfast and the standard breakfast for one person is 29 e or about $40! Only want a croissant and a cup of coffee? Still $40! An equivalent breakfast can be had in local cafe for one third of this price. So stay at the hotel de la Cite - just don't eat there.
We were so welcomed & so well received that we immediately felt at home - it was a magical stay & we enjoyed every aspect of the Hotel & it's magnificent integral part of romantic Carcassonne. We could not fault anything - except perhaps the fact that massages were not available on Sun & Mon just over our stay.
A pleasant and comfortable hotel although the annex was a little dated in some rooms. The location in La Citie (Carcassonne) could not be more central. A great place to stay for a weekend break
Very accessible & comfortable. Excellent breakfast. Wonderful to be in the old City.
The staff were extremely helpful and those on reception spoke fluent English. The buffet breakfast was especially good.We visited during the 'low' season and were able to drive into La Cite, right up to the hotel and then use the hotel's own secure parking lot.
Excellent location, Nice (if a bit small) rooms with a lovely terrace and peacefull gardens. Breakfast room was cramped but breakfast was good
position - strcture
The room was very comfortable with air conditioning ,the ensuite bathroom was very clean and staff were helpful & obliging. breakfast was extra and we decided to do our own thing
Excellent location. Staff helpful with contacting doctor when medical problem arose. Breakfast rate was high and I feel should have been incorporated in room rate. Breakfast was average. Accessing the hotel at night proved difficult on one night as we waited outside for about 15 minutes.
The convenience of its location nothing
My husband and I found the stay at the Best Western Le Donjon to be a very acceptable experience.
The location of the hotel, being inside the Cité walls, is excellent, though somewhat difficult to find! We were given rooms in building away from the main building. We were not advised of this before our arrival, and were somewhat disappointed. The huge beam going across the floor in room 16 made visits to the toilet resemble an obstacle course!!!
i found the hotel staff exceptionally friendly. i have stayed in a lot of hotels around the world and the staff here were definately among the best. they are helpful, make an effort to be friendly not in the usual professional friendliness you get in hotels but a conscious effort to do all they can to help and to help you feel like a person not a room number
helpfulness and friendliness of all staff.location.quiet even during building works excellent breakfast.pleasant public rooms
Excellent location for the citadel. We were upgraded and our room was truly magnificent. The service throughout was very good.
The location was just right for walking into the walled city. The restaurant food could have been better, and it appeared to not be well organized.
The log fire in the bar. Breakfast buffet. Shower was really good.
The situation was perfect - near to the cite but very quiet. Free parking.Good staff - always helpful. Very comfortable rooms which were cleaned to a high standard.
Location and parking 1) Reception staff was un-welcoming. 2) The type of room I requested was not available and yet the receptionist proceeded to convince me that is "normal". I had to speak to the manager on the phone who was kind enough to offer his apologies. 3) The safe in my room could not be opened. 4) Breakfast was not special.
Location was excellent. Enjoyed the garden. Was disappointed that the swimming pool was under renovation and was not aware of this when booking. There was an awful damp smell in room although it was very clean.
We thought the accommodations were very nice as well as the staff and very helpful considering our French is not too good. We particularly enjoyed the walled medieval city and the restaurants there as well as some nice shops. The view is terrific. sorry that we could stay one one night.
The swimming pool was not available because of construction work and your site did not show this. Breakfast was expensive, so we ate out.
The location was very nice, the view of the walled city excellent. Our rooms were on the same floor as the restaurant.
Clean, stylish room. Confusion when checking out. Staff not fully informed. Fifteen minutes to settle bill.
View of castle Reception staff unresponsive to internet access problem.
Good location between old and new city. Good scenic views if you pay a little extra The shower had no high position so you had to sit or kneel, or hold the shower head
Too noisy too early in the morning esp.cleaning staff
location, breakfast Could do with a spring clean in the public areas (room was good)
The location of the hotel was superb - it could not have been better. Our particular room had a separate bathroom and toilet, the latter being extremely small. It would have been better had the two been combined.
it has a very nice location, facing the old city, and is about 10 minutes easy walking distance.
Good location on the banks of River Aude with good views of the old Citie from the "panoramic rooms".
excellent food Decor poor and needed updating
Perfect location by the river, at the foot of the old bridge so close to both the old town and the new town . Some good restaurants in both the old and new town and the hotel's own restaurant was excellent. The panoramic rooms had lovely views and well worth paying the extra.
The excellent, helpful and kind staff in Reception who did everything they could to help us when our Ryanair flight home was cancelled We would have liked to have tea and coffee making facilities in our bedroom, as we have come to expect when paying this kind of price at home and abroad
Friendly staff, location, swimming pool, breakfast Rooms are small
good location comfortable hotel beware of the barking dog in the next door neighbour's yard - its bark is incessant at night
The view from the breakfast room was unbelievable. Looking out on the old Cite walls and towers..Nice clean facilities and great parking accomodations. Very helpful and friendly staff. PS:Thank you Rick Steves!!
staff where quick to react to the fact we had a baby and immediatly chnaged our room to give us more sace for our travel cot, without being asked! They also were very accomodating of our need to use the microwave to sterilise our bottles. I wasn't bowled over by the modern look of the refurbished hall. I'd recommend the traditional rooms better.
The location was perfect and lived upto the on line details of the hotel. It would have been good to have had a restaurant at the hotel. Thought the room was a little small and access to a terrace out side the room would have made it better
Great location, clean rooms. The room we booked was too small.
I thought the hotel had a nice view of the castle and staff were friendly. I was disappointed we weren't notified about the pool/jacuzzi facility being closed prior to our stay. Also I was unable to access the wireless system which was supposed to be available around the hotel. The member of staff did not know what the network name was and I was unable to detect any wireless from my room.
Superb location near main entrance to citadel. Value for money Rooms too small
I liked its proximity to the Cite - the old walled castle - and the deck outside the room which, alas, I didn't have an opportunity to use. I found the bathroom very constricted in space - anyone bulkier than me might have difficulty moving around in it. But it is, after all, only 2 stars.
Our room (No1) the basic double. It was newly refurbished with modern high spec furniture, bathroom, TV etc No evening meals available
Location is fantastic, literally just outside the Cite. Gorgeous views from our room. No complaints
The location to medieval Carcassone was great,secure private parking ,very nice staff, and the house cat and two dogs add a home touch.
everything......... just great......including Cherise the dog......
Good reception on arrrival & departure. Staff were generally very helpful, breakfast was good. I felt tea/coffee facility should have been made available in the room, especially for visitors using the weekend for sightseeing..
location At approximatly 5am the laundry service van arrived outside our bedroom window. The clatter of the trollies(10) on the cobblestone path outside our room would wake the dead. We complained to management and they offered us coffee to make sure we were fully awake!!
The bed was extremely comfortable, nice to have two sinks and the lighting in the room was great to read with. The most perfect thing for us was being just across the street from the Medevil city. Locked parking was another special feature
Fantastic location right by the castle walls so only 2 min walk to the old city of Carcassone. Lovely and comfortable boutique hotel with great views of the old medieval city. Private parking. Our room was quite small and dark. We also experienced the noise of the laundry service van at 5pm as the couple from Ireland!
Great location for visiting Carcassone castle. Very modern, clean room. Room was extremely small, only glass separation between bedroom and bathroom - only limited privacy.
very private rooms; excellent location across the street from the old city; comfortable bed room was quite dark and a bit small
The staff were very helpful and the restaurant was also excellent.
Everything about the hotel was excellent except the price of breakfast! The hotel is outstanding, in a lovely setting, and we were particularly taken with the excellent tennis, golf and swimming facilities. Although the 'gastronomic' restaurant is expensive, there is a reasonably priced 'bistrot' as well, which we were very happy with. The price of breakfast was unreasonably high and we decided to miss it during our stay.
My nine year son left his camera in our room. The lady cleaning the room found it, front desk phoned me and a lovely lady delivered it to us at the airport. The honesty, friendliness and efficiency of this kind deed really impressed me and I shall recommend this hotel to all my friends. What we also loved was the way breakfast was served on the beautiful terrace in the lovely dishes, again by very friendly staff. Thanks again for a lovely stay
nice grounds, good bathroom much too far from town. left aftewr one day and they insiisted on charging for all four booked despite plenty of notice
Very high standard relais, the setting is terrific, staff extremely attentive, the menu and presentation is good, restaurant is on the terrace - very relaxing. We really enloyed the mixture of formality and informality at dinner - the staff were informal the guests dressed as they wished! Fun for people watching if there is an extended French family or two staying at the same time. It is complicated to find, so call the hotel first and don't trust your sat-nav.
Beautiful facilities and very kind staff
Everything, from the rooms, peace and quiet, to the excellent dinner.
Comfortable with rather large rooms and a very good and quiet location outside the city.
Great location and facilities - beautiful surroundings - hotel and rooms nice but getting a bit tired. Very poor value for money - bit snooty service and extortionate charges at times (€20 for a kir royal on the terrace, €150 for room service for my boys to get chicken and chips, a salad and a dessert each !!)
Good service, good food, relaxing atmosphere.
Good hotel close to the Cite ( 15 mins walk). Very helpful staff.
The hotel has an good resturant, and the room had a quiet air conditioning unit so we were able to leave it on all night The room was a bit cramped with a double and single bed in it
Pleasant and helpful staff. Very good restaurant. Large room. Comfortable bed. Easy to find and near La Cite
Staff very friendly with a relaxed family atmosphere. Food excellent particularly for dinner. Bed was fine for a short stay but a bit too much of a camp bed,
The restaurant was good and reasonable priced the rooms were very clean and the staff very helpful.
1.The bed. I've stayed here twice, and the beds are very comfortable, better than most hotels. 2. There's a kettle in the room so an evening hot drink possible. 3. The price - staying in November I paid less than €70 for dinner bed and breakfast. 4. The location just off the main road - easy to find and very useful for a break en route. It is very much in need of redecoration. The bedroom I slept in the second time had a very noisy machine of some sort just outside (Room 14 - avoid if you can). The rooms are small - as a sole traveller for one night not a problem, but I was in a room meant for up to 3. The bedroom doors are very heavy and difficult to open. The lighting in the rooms is average hotel , which means it's not really adequate, but manageable.
the staff were friendly and helpful, the breakfast was good value for money. The bar area in the evening was pleasant. Good view from the room. The roadside signs should say both 'Brit Hotel' and 'Bosquet'.
hotel is near to the motorway and very handy to visit the town. Our double room are small but confortable hotel staff speak only French language
It was quiet - I choose it for the location but I was fooled by your description of how far away it was from the attractions - I say to recommend below, but only for drivers. The fact that I was missled about the distance from the Cite and from the Ville Basse That made me very annoyed. I have a difficulty walking and had to walk a lot
We stayed here for my partners birthday and had a superb relaxing time at this hotel and in the area. The room was a superior room and was huge and very confortable. While in a more modern boutique hotel there would have been a bigger bath and separate shower stall which would have been nice but the bathroom was clean the shower worked well so absolutely no complaints. The staff were absolutely fantastic, particularly the receptionist who worked every evening; she made the trip! Her memory for names, small guest details, etc. was brilliant. She is an asset to the hotel. The breakfast in the room was staggeringly expensive for what we got 18euros for some fruit salad, a yoghurt and some mini pastries- we didn't have breakfast in the breakfast room so I'm not sure if that was better value. The bar closed at midnight even for hotel guests.
Service & friendliness of staff; Owners present frequently throughout the day; attractiveness and peacefulness of the chateau; good food and wine (good value fixed price menus)
Please write at least 15 words The Chateau is a beautiful building, very picturesque. The hotel was very over priced for it's condition. It is quite run down, needs improving to be a four star hotel. Food and drinks were incredibly expensive.
Very enthusiastic welcome, friendly staff, original room. Very glad we found this hotel on our journey through France!
the place is great end the chateaux is nice. we were in the ground zero and our room smelled badly of moully!!! moreover there were some insect and 2 cockroach on the wall! it was awful!
Excellent, practical location with secure parking on the edge of the city, good value TV reception good be improved
The Hotel stated that it was a stones throw from the city walls, this must have been by catapult, as it was a 25 minute walk to the old City.
The pool No breakfast on Sunday could be a bit boring for people when there is no cafe nearby, although there are cooking/coffee making facilities in the room.
Easy walk into town. Small shops close by. Near to several nice restaurants. Quiet Hotel. Objects missing from the room such as coffee maker, cups, spoons. Although this was quickly rectified by the receptionist. The shower leaked and the toilet seat was extremely loose and wobbly. No balcony.
Very convinient for our needs No
Friendly staff Check out time was too early at 10.00 and it was not as close to the town of Carcasonne as the advert said
Staff were very friendly and helpful
Our primary reason for our visit was to visit the Cité which we thoroughly enjoyed. We are a British couple who now live in the Charente Maritime and were accompanied with another Brit who has lived in Canada for the past 30 years. It was her first visit to France! The suite was comfortable and very clean....the only thing we missed was a toaster, we managed using the frying pan with no fat in it. It worked well. Our 4th traveller was sick and unable to travel from Canada.
Not very much most things
The owners of this small hotel are fabulous nothing is too much trouble.Wonderful place to base yourselves in this region, but need a car to get around as limited tours after summer.
When I asked the owner to book a taxi to Le Cite he drove us there himself. Very friendly and helpful.
Ann and I were welcomed by Muryel and Serge and given great advice about local trips and restaurants. The room was very stylish and the breakfast was delicious!
Domaine De Marseillens was stunning and Serge and Muryel welcomed us into their home as friends and not as paying guests. Our room was comfortable, spacious and beautifully decorated in keeping with the building which was an old winery . Breakfast was a work of art with fresh produce every morning and the table decorations changed on a daily basis. We all sat at the one long table and conversation with other guests from other countries was very interesting! The property is quite a bit out of Carcassone and you need to take a taxi into the city at 14-20 euros each time. The bus runs only at school times.
You really need a car if you are going to stay at this hotel.
Location in the centre of town is convenient for a lot of things and the staff were pleasant and helpful Breakfast should be included in the tariff- it was the last time we stayed at the hoteland also to charge for car parking was not acceptable when there was no charge previously
fabulous location and view of le cite staff made no attempt to understand foreigners even if they were trying to speak french
Good restaurant and whilst an old hotel it was generally well maintained Just a minor gripe. When you serve a meal and are asked for condiments it would be nice not to have ask two more times and not to have delivered when the meal is over. Never the less a good meal.
Lovely old style hotel evocative of a previous era. Well located. Helpful staff.
the location the service at breakfast was appalling
The room was a lot bigger than we expected,it could have done with a couch.Apart from that everything was excellent.
A large hotel that flattered to deceive. The accomodation was adequate, however, the bedroom accomodation was basic, no fridge or provision of hot drinks,as say in a Best Western Hotel.
Impressive period hotel.Well restored.Dining facilities limited but food and service good.Situation pleasant near railway station and canal and within a good walk of the cite.
Shower has mold and very old. Cracks on walls and ceiling...
convenient location, close to station. Shabby appearance and atmosphere.
We were given a twin-bedded rather than a double room. The beds were very uncomfortable, the pillows were tiny and useless.