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this hotel had good reviews and it did not fail to deliver. The staff couldn't do enough for us, especially when we were delayed from the airport and arrived after midnight, the official closing time of reception. they not only stayed on until our arrival at 00.30 a.m. but offered to prepare us a supper of delicious hams, cheeses, bread and drinks for a midnight feast in our room. We insisted they added any cost to our bill but it was a life-saver. the hotel was ideally placed for access to the medieval town of Orta San Guillio, other towns on lake Orta and a half hour drive to Stresa on Lake Maggiore. Visitors would need a car as we did not see any public transport. We would certainly return here again!!
Location, Facilities, room & food No
beautiful location! good breakfast dated rooms
Staff very unwilling to give much site-seeing info. Our waiter in the restaurant was very rude. As a result of this, we chose to go elsewhere for dinner the 2nd evenign of our stay.
the fantastic views, friendlyness and helpfulness of the staff and the food in the restaurant The hot drinks machine we had to use at breakfast I could not get a decent cup of coffee
Very friendly staff, beautiful location overlooking the lake with views on the mountains. Need to book a lakeside room. Real Italien atmosphere. Staff speaks english, french and italien. Super hotel to relax without the children. Speedboot hire and watertaxi over the lake at the hotel. Super! No
Nice position for a good breakfast on the nice balcony,the staff are very kind and the restaurant serve novell cusine, good and tasty, raccomended place!
Position,helpfulness of staff and restaurant
The setting is idyllic and the hotel very comfortable and spacious. The food is quite exceptional and the staff are all multi-lingual and attentive. The area lends itself to sightseeing while being itself quiet and peaceful. We had some reservations about safety in the bath.
beautiful location very quite
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
too much/ too expensive/ lacks charm
Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
Great location with stunning views
Nice hotel to relax and enjoy a small lakeside town. Nothing
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
didnt stay long and if i was going to stay longer i wouldnt stay at it. too samll.and need to change furneture.
Nice room size, separate beds for the children.
The lady at reception, Bruna, was very professional and helpful. Very central for site seeing. Breakfast good.
Convenient postion for touring the lake having just arrived at Malpensa airport. 24hrs reception
nice terrace on the rooftop for sitting outside, morning breakfast buffet was good. big bathrooms. not directly on the lake
We had a good and clean room for 3 persons. Staff was supportive. Good breakfast. Excellent dinner in a restarant in the same building.
Although Hotel Le Palme itself is only 3* it is connected to an excellent Steak House whose food was faultless and staff outstanding. Even providing us with transport when taxi's refused. There is nothing not to like, as long as you are aware that it is only providing a clean safe place as a base.
Very comfortable and clean, staff very obliging. Super restaurant next door.
The location was very poor ideally the hotel should recommend car hire strongly
Really nice big spacious room (even with 3 beds!!!). Not too expensive considering the location. Lovely helpful staff. My taxi driver had trouble finding it based on the address given on the website (we ended up in Navarro first!)
Staying on Lake Orta is stunning. The Hotel is in an excellent location, close to Orta.
Check in, staff, near Lake Maggiore, parking Lack of vegetarian choice on menu, hotel in need of renovation, main area carpets and sun lounges very dirty, very small shower unit, no fridge in room which needed in high temperatures, breakfast was very poor for 4 star hotel, activities offered were far too expensive.
Staff, Parking Paid for upgrade but not told of two weddings being held directly under our room for the whole weekend. Shower unit in bathroom far too small to shower properly. No fridge in room to keep water cold. Menu was very poor and hardly any vegetarian choice, staff member was told off in front of us for booking another restaurant so we could eat. Breakfast extremely poor and very little choice. Pool and area especially sun beds were in a filthy state and starting to look rundown. Not given air-conditioning remote till three days into stay. Hotel starting to look shabby and run down with plaster coming of walls and dirty carpets. All very poor for a 4 star hotel and a huge disappointment to spend a birthday celebration.
The view on the lake is fantastic. Restaurant is excellent none
The distance from toe town and there was no local taxi services
good location on the Lake. Nice pool and the service was very good and friendly. Wished we had booked another couple of days.
A lovely relaxing holiday.
A great place to relax - nice view of Orta lake, clean swimming pool, 2 tennis courts. 3 minutes drive from Orta St. Julio - must see.
nice and comfortable swimming pool, wide garden, access to the lake. Everything very convenient. Lacks a little charm.
great view, friendly 24 hours reception
The view from our room was breathtaking. It was wonderful watching the view at different times if day. The room was big and well appointed. The restaurant was not cheap but the food was excellent and we were able to order mixed salads even though they were not on the menu. Each night we had a free glass of sparkling wine and small taster of a regional speciality before the meal we ordered. Staff were very friendly and appreciated our attempts to communicate in Italian. The wifi connection fluctuated greatly and caused us some frustration since we were never sure if we could get emails ir send them. However we were not charged for the time we managed to get connected. Only one of the staff spoke English which could have been difficult if we hadn't spoken some Italian.
great view from lake-view side of the hotel, good food at the restaurant, friendly service slightly disorganized reception service
The view. The restaurant was also good.
Beautiful views, comfortable rooms and friendly staff, we would definitely stay here again.
The location and view over Lago Maggiore. The superb food. Nothing.
Nice view over the lake, good restaurant, abundant breakfast, parking in front of the hotel.
The breakfast buffet was very poor !
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
Position overlooking Lake Orta, Island of Orta and Orta San Guilio itself. A very family run hotel with attentive staff which always makes a holiday memorable.
the view from our balcony was magnificent..a great place to stay while visiting Orta
The situation overlooking the lake, the quality of the internal maintenance and decoration, and the fact that we didn't have to put up with anybody else's taste in pictures on the walls of our room. Nothing except that, in the five days we stayed there, we didn't get to see the sun even once!
The owners were incredibly helpful and were completely welcoming. There was not one question they couldn't answer. This hotel is definitely international as well. The owner speaks English, Italian, FGrench and German fluently. I would most definitely stay here again!!
The owners were very helpful,the staff very good(gave us hot water for tea making -wish Europeans would include this service).Sadly the lovely pool could not be used as it rained.
Excellent variety of local produce available every morning for breakfast.The staff were all very friendly and helpfull. The free coffee and cakes was a thoughtful and well used facility. Having to pay for parking at the hotel was poor particularly staying for a week.
Service and breakfast The rooms were not excellent. Furniture on the veranda a little broken, would be nice with a good sitting chair in the room for reading.
Reception team is really kind
A clean, functional and spartan room.Breakfast was excellent and the restaurant they hotel suggested was also very good. Could not get wi fi to work at al with my netbook (nor could other guests)l but could use the hotel computer.
The hotel was clean and the breakfast was very good The walk back up from the central square. There are no footpaths, therefore late at night it can be dodgy.
for italy excellent breakfast , accomodation ok friendly staff no complaints , only thing ; maybe lakeview only from the toprooms
Superb breakfast facilities - biggest selection ever seen! Hotel's restaurant in Orta was also superb.
Comfortable bed; good-sized bathroom with great shower; unbelievable breakfasts - the most variety I have ever seen! Nothing
the breakfast was execelent, there was a good variety of food. the hotel has a good restorant at the sity, "Olina", recommended to visit
Very comfortable, great breakfast, close to train station.
nice atmosphere Breakfast quality
the hotel was new,clean,modern,and very comfortable. we asked for directions to Malpensa Airport and were given a printout---but in Italian.Since we don't understand Italian---we got really lost.A printout of directions in English would have been really helpful---since you do call yourselves an "airport hotel"
Very professional staff, very clean excellent breakfast None
An excellent hotel to stay if flying from Milan Malpensa. We have used it before and gone back. Great Pizzeria along the road. Easy acess to Arona and Lake Maggiore. Clean, modern and comfortable. Would definitely use it again if the price was right. Nothing
the most convenient parking the material of the artificial wooden floor
The stuff is very helpful and nice, very clean,good breakfast, good location, modern, free parking, comfortable room Very simple built, the A.C. did not work becuase it was still not summer , so the room was hot in the afternoon. Suitablefor businessmen, not very much romantic vacation, no facilities (Swimming pool, Spa, resturant
new hotel, clean and quite, close to the highway (& air port)
convenient location, near the motorway exit. Fifteen minute drive to Arona and the lake (large free car park at the lake). Excellent new trattoria (Trattoria della Comedie) on the opposite side of the road for an evening meal - everything was good about the stay
Great location. Close to Maggiore, Orta and Malpensa
That they accept pets! No restaurant facilities outside of breakfast hours. One does get hungry and would like to have something to eat in house without always having to go 'out' for lunch / dinner. Snacks would have been nice!
We were upgraded to a suite and it was excellent - large and comfortable with large balcony directly overlooking the lake - but even the lake front doubles had their own balconies and access to the private swimming dock for the hotel. We did a five-hotel swing through the lakes area and this was by far the nicest hotel.
Please write at least 15 words
we got a suite for a very good price: 2 nights, 3 persons for 340€! The suite was very nice. It's directly at Lago maggiore --> we enjoyed very much swimming.
Hotel Bel Sit, Easy to find on the lake edge of lake Maggiore,Rooms and Hotel are immaculantly presented and very comfortable,Staff and Management are very friendly and Helpful,Hotel although on the road side it has very good under building parking and is quiet, We would certainly return if we are in the area again, well worth recommending. No complaints or dislikes
Panoramic view from room and terrace were outstanding. The hotel is small and well appointed in a contemporary style. I look forward to my next stay.
Friendly staff, clean room, free parking
everything exceeded our expectations .. the resturant offered v good food and service. hehe the shower holded did not work well ....room 212 but its a small thing.
Very friendly and helpful staff and clean, quiet, modern accommodation You needed a car!
Hotel situated next to nature trail, so nice for short walks through the forest. Close to Lago d'Orta. Great coffee from the bar. Hotel faced directly onto main road. Some decoration very "70s English hotel" so didn't go with the modern building or furniture - doilies under everything, plastic flowers, yellow floor-length table cloths, cloth bows on chair covers. Rooms very nice, but could do with some pictures or photos on walls as a bit sparse.
The staff were friendly and the hotel was located in beautiful area, ideal for relaxing. No
Lovely location, beautifully decorated, clean as could be, a wonderful breakfast, good beds...and totally charming!
Location- adjacent to the town square, on the lake. Restaurant- very good food at reasonable prices overlooking the lake. Room- average size but a small balcony and a view of the lake. Sun decks on 2 floors overlooking the lake You have to pay for WiFi and it only works near the lobby. At breakfast, you have to pay extra for eggs and a refill on hot drinks. Though you can swim in the lake from the hotel, the access was poor.
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
The room was spacious and super clean. The location was less than a 5 min walk to the lake boardwalk. The hotel staff (which I believe to be the owners) were so helpful with directions, recommendations and anything else we asked for. Food was excellent Can't think of anything
extremely polite and helpful.......every service offered with a smile, even printing out instuction for my next destination
very nice room and bathroom, very good location, fair breakfast, very good value for money gps coordinates not accurate
Absolutely wonderful service. We arrived late and the staff looked after us with professionalism and care. Gorgeous rooms, food lovely,easy to find, well reccomended.
I was really good suprised by the warm welcome of the staff. Menu at the restaurant was also quite nice. We enjoyed the designed bathroom.
The staff were extremely helpful and friendly and always went the extra mile to please. Unfortunately we stayed at the hotel when the restaurant was closed for the Italian holiday period, and that was the only thing that possibly marred this experience - we would have liked to try the restaurant - if it was as excellent as the rest of the hotel it would have been first class. An excellent hotel with superb staff. Rooms have a splendid balcony area which overlooks the lake and faces the East so you wake up to the morning sunshine. Super!
amazing view, a very nice building, superbe staff, good food, swimming pool, very close to Arona which is a great little town. It has easy access for children's strollers and for people in a wheel chair. It is next to the busy lake road and the train tracks, however one does not hear the noise too much. Unfortunately there is no WiFi in the rooms.