4 stars..... a joke!
The history of the place and the location
Superior rooms are old, small, no safe, no fridge, no water in the room, terrible isolation....and the place is worn out... not worth 3 stars at European standard! A rip off!
The staff were awesome What a wonderful stay at such an historic hotel
No free breakfast
Historic hote, in good location.
First hotel I have stayed in where elevators were something I discussed. as in "waiting 15 minutes in line to get on an elevator".
Kayak screwed up
When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe!
Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.
Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for.
I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Great location. Great Staff & Service. So much His
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Old Building - Outdated Room
Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark.
Room was rather small, no free wifi.
Needs to be renovated badly
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel.
Small. Needs renovations
Old hotel well kept and clean but small room and b
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean.
Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
Located on Freedom Trail in downtown Boston, this hotel is 3 blocks from Quincy Market, 2 from the State House and Boston Common, and adjacent to the Financial District. The hotel is 10 minutes from Logan International Airport by car and 20 minutes by train for only USD 2 each way.
Based on 6,803 reviews
Value for money
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