Would you like to save as your currency permanently or for this visit only?
I liked the relaxation Food was expensive
Foxtel on the TV, the bed was comfortable. The internet connection fee is a rip off, to be charged for internet connection when you're not in your room working is appalling. Why can't the hotel charge when in use only? I am aware it's outsourced by an IT consultancy but nevertheless I'm sure the Holiday Inn make money on it. The other point is if i knew there was a rail station right on the hotel I would not have chosen the hotel. Found it difficult to sleep as a result.
position,breakfast. doona to hot, would like a top sheet
Centrally located in the heart of Brisbane CBD. Public transport and other travel facilities at the front door. Hotel across the road had cheap good quality food. Very few 'modern' facilities. Parking as a guest is a rort paying an extra $28 overnight.
Excellent, efficent, helpful staff
The convenient location
Staff were uniformly really friendly and helpful - upgraded us following a cancelled flight. Breakfast great - omelettes to order. Beds and rooms comfy and clean with nice extras. Spas on 18 floor fabulous and hard to leave.
We were welcomed by a nice and pleasant receptionsit, the room was large and in good condition. There was a bit of noise from the railway station so next time I will specifiy a room on the road side.
proximity to suncorp stadium. Rate was cheap given it was origin night.
the central location was excellent for a city break - the hotel was very quiet and the room was a good size.
We really enjoyed the spa and pool on the roof. The room and the view were both excelent. The housekeepers did a wonderful job and it was a pleasure to come back to our room in a clean and well presented state. Thought it was very strange to find 1 bottle of water and 1 apple left for us as complimentry when there were 2 of us staying in the room.
Nothing Rooms overpriced, cleanliness poor, in room facilities poor especially internet connections, Restaurant overrated and expensive, car parking fees charged when free days on public holidays, Breakfast over priced and poor quality (eg no fresh eggs), Electrical items in room defective.
It was central, well known brand and useful as an overnight stay, and had a secure carpark. On the top of the Hotel half the neon lights spelling out the Hotel's name were broken, so the name of the Hotel was unrecognisable when driving to it at night.
I liked it being close to the City. Decent swimming pool and gym. Mini bar was well stocked even though I didn't need it. The service is very average , some days they make the b d and nothing replaced like towels and soap etc. the worst wifi service never connects or super slow, only 250 mb for 24 hrs but doeywork anyways. Even though the ad says free parking it is freeoy for weekends. The check out was annoying tney wanted to keep thr $10" deposit with bogus charges.
It was a great hotel, simple as that! Great location, great views, friendly staff, and a great room. The bed was a little stiff for my preference but every back is different.
Very little. It was poor value for money and I would not recommend it to anyone. There was no free parking for hotel guests.The hotel is a long way from the CBD and surrounded by steep hills. The rates are high but the facilities are poor.The room was serviced but no fresh towels were provided. The interior of the rooms are pleasant enough but the corridors and elevators are dated and shabby.
good position very helpfull staff small rooms , hotel; needs general update
great staff especially nicola and very comfortable. the restaurant was very good too.
Our bed was amazing best sleep we have had in a long time The room was so clean and modern
The swimming pool, the view and the restaurant and its friendly wait staff. I liked that we could leave our bags without any hassle. The cabs came quickly. The noise from the renovations in the afternoon! I didn't like the lack of a sewing kit in the room and the lack of a newspaper at the door although I got these by asking at reception.
Close to Spring Hill and the river We'd booked two rooms, one for my husband and myself, the other for our adult daughter. We asked if the rooms were different, if one was better for a couple, and told there was no difference. In fact, one had a much larger bathroom. The staff should have known this and advised us accordingly.
Friendly guests and staff The mildew on the grouting in the bathroom
The location of the hotel is ideal, it is very near the centre and shopping area No
the location was good. easy walk to everywhere within the city and water area cold pool
The view over the river and southbank was great, expecially at night. We also loved the proximity to the city. It was nice to be able to leave the car and walk to where we wanted to go instead of having to wait in line for taxis. The toilet in our room kept running on and off which was load and a bit annoying.
Great beds and pillows, spacious room and bathroom, friendly helpful staff. Close proximity to shopping and leisure spots. Doors of other rooms being left to bang shut were very noisy.
Proximity to everything
Spectacular views over the river both times I have stayed with you. Your staff, reception, and others (breakfast, bar) have been consistently helpful and courteous. Very central location. I attended a workshop at the hotel on 17 Aug & the conference room was very nice. The only gripe I would have is that my bathroom was badly in need of refurbishment (grouting over bath mainly). No. I enjoyed my stay,
The promptness of checking in and the atmosphere when we wlaked in. We live locally and had not stayed in the city for ages and could nto get over the change in this venue. We attended a ball that evening in the hotel.
The closeness to town and the bridge to Southbank. Very comfy beds and pillows!
the best thong was its location and staff where very helpfull and friendly i would have like better facilities such as a fitness and caffe the room was i bit small
Yes. The airconditioning fan was cold and the heater did not work, so switched off the fan. Told reception. No fresh air was available. Toilet door jammed shut, told reception and they arranged help to get it open again.
roomy apartment, good value at 145 $, not at the 'official' rate og 200+$ cutlery, plates were not all clean
The apartment was excellent. It was spacious and very comfortable with all the requirements for a short stay. Views superb. Service and food in the restaurant both good.
I stayed in room 216 on the 21st floor and had therefore a stunning view of the city and the Brisbane River. Corridors seemed dark an not well maintained. Plus there was some expired milk in the fridge (March 2009).
Rooms are exactly as the photos portray. Service was good. Staff were helpful. Great value for money stay and river views were lovely. The bathroom in the afternoon was very hot, could do with blinds or something to keep afternoon sun out.
Location, comfortable well equiped apartment. Very quiet. This is the second time I have stayed at North Quay and will return.
The view from the 23rd storey was awesome and its only a short walk to Queen st mall from the hotel, which is really convenient. The staff were negligent to our complaints about the faulty lights, which included the ceiling light dangling by just a cable. We were afraid that it would fall off the ceiling and thus alerted the reception immediately in the morning but nothing was being done.
Spaciouness of the suite and been able to set the A/C to how we liked it. Bit disappointed the spa didn't work - but it was not a hassel.
The location of hotel was great and the staff were very helpful Our bathroom door was not closing (it was off the runners) and no one could fix it.
The location and the fact that I had asked for a view of the river if possible and actually got a room with a view of the river! The one bedroom flat was well set up and I enjoyed my stay. I will return when in Brisbane!
The location was central with easy access to popular areas in the city as well as Central Station and Adelaide St. The rooms appeared outdated and dank. The shower was uncomfortably small and would flood the bathroom every time it was used. I did not feel comfortable using the laundry as it was dirty and remote. There was no free wifi in the building.
Very convenient location for central Brisbane, handy to railway station, buses, Queen St mall, river etc. Nice comfortable room with large full length windows along one entire wall, opening to small balcony.
convenient location to city limited onsite parking
The staff was great and made sure that you felt welcomed. The hotel was clean and was comfortable. It was close to the main shopping area. It was everything that I wanted.
convenience no food
Everything was in order and to be expected.
Location, easy walk to down town The breakfast and evening meals were very good We had to leave and come home
Location near Brisbane CBD
As we had a function to attend, we only needed a place to sleep and we found this quite adequate and good money for City Hotel
Very Central for shopping and Medical appointments
It had the feel of an old style hotel, small and personal, rather than huge and impersonal. The balcony and view of the Tower Mill across the road That we didn't have time to stay longer!
The staff were superb. The bed wonderful. The buffet breakfeast was very good.
Friendly staff. Great roof top bar, Comfy bed The car park is vey tight and difficult to manouvre around without 100% concentration
Proximity to Staff Christmas Party - 3 floors above! Plus - My husband and I stayed there exactly 29 years ago on the night we were married Check in staff - 3 male - all very officious / not one smile out of three of them / Very unpleasant people/ They had no customer service skills/ Not a good first impression of your Hotel
convenience to medical facilities on wickham terrace car parking facilities very hard to manouvre
good location, friendly and helpful staff Cleanliness of bathroom was poor, mouldy tiles and mould around glass door of shower
The "Urben perks" package is excellent value-for-money for families in this current climate. The hotel is ideally situated near the cbd and is easily accessible to Southbank. No.
The room was fantstic. Very modern and very clean.
The saltwater pool. The street was quite loud and we felt it was overpriced compared to other places we have stayed. We also felt that the hotel could use a few more updates(popcorn ceiling).
Very comfortable and excellent location for what we wanted. The room service wasn't up to standard.
The size of the room. The sheets were crisp and the pillows and mattress perfect. The staff were pleasant and helpful. The hotel lifts use a key card - but new arrivals were not told this - and we saw many frustrated people unable to use the lifts - front of house staff should explain this to guests.
Hotel was sub-standard. Room small and poorly equipped. Tv reception was so bad as to make the TV useless. View was of a back lane. Bathroom smelt. Overall perhaps the worst hotel I have ever stayed in. As above - everything
Convenient. Near Queens Street Mall and Treasury Casino. Many eateries around. Car parking has to be about 500m away at the Transit Centre.
It's location. It's in the middle of the CBD area, so very close to everything, transport, shopping, etc. One of the front desk staff (out of the 3 that we met) was friendly & polite. They didn't have a place/room to temporarily store our luggage after we checked out (checking out time is 10am). They would still mind them for us but we had to place them in front of the counter, which was an open area & not visible from where the staff was working. They made for an easy prey for the passers-by.
Rooms were furbished well and looked relatively modern and there was a chair. The rooms were tiny and there was just enough room for two people to stand at the same time. Also the bathroom was the smallest room of all time.
Room was very small and cramped, Bathroom was not clean as mould was in certain areas, Overall i expected more for rate i paid and was dissapointed and had to leave the hotel.
Location-Location-Location: this was a fantastic place for ease of accessing CBD Brisbane as well as transportation. Easy walk to great restaurants and shops, too.
location inflexibility and mechanical (robots). Charges for anything which in most 4-5 start hotels are usually included eg later checkout (1hour).
Location was great - very close to city, restaurants and transport options. Chose this hotel for its pool which upon arrival was found to be closed for renovations. Roof top bar was packed with people from a function that had finished downstairs so not a place to relax and unwind. Rooms are adequate but could do with some of the renovations that the pool is supposably having.
Enjoyed the modern rooms and service was excellent. Nil
Convenient location, easy to find, comfortable bed. Kind and competent staff, especially as they could not find my reservation. Small window, small bathroom with curtain for the shower
close to town. one person was friendly, the other said i cant have been staying as my booking wasnt in the system!!! even though my friend had already checked in it was in the middle of redecoration. tiny as bathroom and smal room. for what we paid newaz
i can say the location of the hotel is excellent for city tourists, with convenient transportation, close to everything.
convenience for getting around city asked for king bed and did not get it
Staff , very helpful , especially conceirage and reception. dining , transportation services The cost is slightly higher compare to other hotels.
cold breakfasts delivered to room
The room was very clean and well fitted out. The bed was very comfortable, with comfortable pillows. The reception staff, concierge and valet parking attendants were all very friendly and very helpful. It is also located very centrally in Brisbane city. We were unable to have a twin bed room which meant my sister and I had to share a bed - not too much of a problem but would have been nice to have our own bed.
so convenient, comfortable, quiet, pleasant environment
I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.
It is centrally located in Brisbane. There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.
Excellent, professional, & quick response to complaint. Walls seem to be too thin! Or, at least need better soundproofing...
The bed was comfortable The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous
hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly. no faults
Close to the city Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.
The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.
Location and quietness Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard
it was close to the casino and mall in the CBD we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.
It was comfortable and close to southbank
Quality of room and proximity to everything. TV was only really working for two channels.
The location. The no smoking rules......
Location and easy access for transport shops eating places and the city atmosphere plus helpful staff
I was very happy with location, the entrance lounge and the availability of food at the Hotel. Pleasant rooms well presented. Absolute value for money. No
Visiting a medical specialist and just walking and shopping around the city.
The proximity to the city was great and as we were only overnighting the fact that the price included breakfast was wonderful Looking at a brick wall through the window.
The location was fantastic. I wished that the rooms had been a touch larger. But the location was fantastic. The room was clean and tidy. T No complaint.
convinient transportation to everywhere a bit cold when stay in the hotel
Location is fantastic and value for money.
Close to everything in CBD. Good restaurant. Reception staff not helpful or welcoming. No clear directions on parking. Bin in bathroom not emptied.
I t was handy to the hospital.The room had nice modern furnishings the breakfast was excellent, compliments to the cheerful chef ooops the cleaner forgot to empty the bin in the bathroom from previous guests.
Clean rooms, nice bar and good breakfast The drinks in the bar are very expensive and they closed at 10.00pm on a Saturday night with guests in the bar, we had to leave and go somewhere else
Staying across from the park and being close to Roma St station were positives. The toilets for reception are not very nice for a motel and particularly for first impressions if you need to go once you arrive from the airport, which is possible.
Clean, staff were great, close to where I needed to be Raised lip of floor into the bathroom, couldn't use the balconey, lift floors were uneven
Room was quiet, Tv was on the wrong screen ratio and menu was not accessible. Outside of building needs major facelift. Was not happy with the extra $16 car parking charge