10.0
Despite a long line, Fastbreak members walked right up. My car was ready and it was verrrrry clean. Pleased with the staffReviewed Jun 2 2026
review from![kayak]()
6.0
No one ever gave me a receipt and this is a work tripReviewed Jun 2 2026
review from![kayak]()
6.0
The pick up was disappointing at Budget. It took 2 hours past our pick up time for the car to be ready. About 20 people had to wait 2-2.5 hours. Some people missed important events and many were very angry. Not a good experience. The drop off was fine so it brought the score up to mediocre.Reviewed Jun 2 2026
review from![kayak]()
10.0
Good car, typical European forced technology not a fan of that. Excellent ride, mpg, car does ride low if you’re moving 4-5 people and bags it may drag over speed bumps and such.Reviewed Jun 2 2026
review from![kayak]()
10.0
Very quick, no nonsense handout and return. Excellent car, I was given a hybrid Kia sportage.Reviewed Jun 2 2026
review from![kayak]()
4.0
Dear Customer Service, Upon arrival, the location did not have the vehicle I originally reserved available. Additionally, the vehicle I was provided was filthy and had a very strong smoke odor, making the experience extremely unpleasant. I contacted Budget Customer Care approximately 3 to 4 times seeking assistance and resolution. Unfortunately, I was repeatedly given the runaround and inconsistent guidance, with no meaningful support or resolution offered. I am highly disappointed in the lack of customer service and overall experience. As a paying customer, I expected a clean vehicle, proper accommodation of my reservation, and professional assistance when concerns were raised. I would appreciate this matter being reviewed promptly and an appropriate resolution being provided. Sincerely, A loyal customerReviewed Jun 1 2026
review from![kayak]()
10.0
Counter was courteous and great. Car was awesome.Reviewed Jun 1 2026
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2.0
Clerk pushed to get full coverage insuranceReviewed Jun 1 2026
review from![kayak]()
2.0
The car was with cigarrete smell, dirty and also it was an old car. The guys at the desk offer a tall pass and I didnt use it at all in Pittsburgh area.Reviewed Jun 1 2026
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4.0
Everything was great EXCEPT that the car reeked—as if they’d used a whole can of air “freshener” to cover something up. It was so strong I had to drive with windows down even on the freeway so my asthma would not be triggered. Awful.Reviewed Jun 1 2026
review from![kayak]()
2.0
I returned the car when I was supposed to. Three days later I get a text asking when I'm going to return the car. I call them and they say I never returned it. Now I'm having to jump through hoops trying to prove I returned it to them. How do you lose a car that is in airport parking lot!??!!? Will be taking this into consideration the next time I'm renting a vehicle for sure.Reviewed Jun 1 2026
review from![kayak]()
10.0
Fast efficient service. Wish id asked how to turn off the nanny settings, but agents English was not great. Still, better than my Italian…Reviewed Jun 1 2026
review from![kayak]()
