6.0
Now, in addition to Kayak, Expedia, etc, there are third parties (the two I have experienced were in China and Hong Kong). Is there a benefit to the consumer? NO. All it means is another company to pay and, therefore, higher prices for the consumers. Don't use these. Go directly to the car company.Reviewed Jan 22 2026
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4.0
Waited over 30 minutes for transportation from the airport to the rental office before we decided to take an Uber! Long lines, long wait times, unhelpful agent, poor communication, dirty car (even after a quick rinse they call a car wash), no up-to-date charging port in the vehicle…. Probably one of the worst experiences in recent times.Reviewed Jan 22 2026
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4.0
Ordered a compact SUV. Said none available on arrival. Instead offered a compact Mercedes sedan. Nice car, but not what I ordered. Difficult to fit two suitcases in the trunk.Reviewed Jan 21 2026
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8.0
Easy and fastReviewed Jan 21 2026
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10.0
The overall experience is excellent. Just that the drop off instruction was misleading, the link to map led to a different location.Reviewed Jan 21 2026
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6.0
Car wasn't available when I arrived. Didn't have to wait long but the car cleaning was obviously rushed. Car was in good shape and ran well. Employees were friendly and knowledgeable.Reviewed Jan 20 2026
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8.0
Personal and service outstanding as always, the car not so much this time. The car needed servicing, windshield washer fluid 100%empty which was severely needed to drive in in climate weather. I had to buy water and dump it on the windshield as I was driving to clean the windows so I could see out.Reviewed Jan 20 2026
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2.0
No 1 hour + wait to check out car. Assign car that can be rented.Reviewed Jan 20 2026
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10.0
Everything was great. lt went quick and smooth. Hassle free.Reviewed Jan 19 2026
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8.0
The experience was poor, I did the check in online to pick up the car at 8:30 am and I arrived around 8:45 to pick up the car and the front desk lady told me they don’t have the car ready and I need to wait 30 minuts. I wait for almost 2 hours. Delay all my trip.Reviewed Jan 19 2026
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2.0
The advertised rate was $47 for a quick 90 minute rental. Fine! Perfect! When I got to the counter I was told it would be an electric car. No problem! After all, I selected the mystery car option. But then i was told I would need to return it fully charged with a full one hour charge! What the hell? Or…I was offered a gas car for $20 extra. I felt like I had just been baited and switched! Not cool at all. I certainly have no problems with an EV. But being told I had to charge a full hour, which was either false information or way to get me to ‘upgrade’ for extra, was not only disappointing but cause for pause next time this airline employee needs to rent. Either way it’s bad word of mouth among my colleagues.Reviewed Jan 19 2026
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2.0
had a long wait to pick up car and when i got to the counter the rep told me they had no tesla cars that i had to wait an undisclosed length of time. Since i was not able to wait any longer i got stuck with a much lesser vehicle that was NOT electric as i had reserved and paid for. All i was told was I am sorry. Third lousy reserve from Budget in a row.Reviewed Jan 19 2026
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