Find reviews that mention:
2.0
When I arrived the office gave me the keys to the car I had ordered. When I got to the car, the car wreaked of marijuana smell. I went back to the counter to tell the woman and she said "oh the prior customer smoked in there." So she already knew there was an issue before I got to the car. She wasn't surprised at all. She had no other cars available except for a minivan. I said well then it wasn't cleaned at all since it still smells, which is ridiculous, because the cars should be cleaned in between customers. She then sprayed something in the car but it didn't get rid of the smell. I had to attend a funeral and then drive 4 hours back to the Westchester airport. That smell was horrible and got on my clothes before I even got to the funeral. I also told her to make a note in the computer that this happened because I didn't want to be charged for the smoke smell when it had nothing to do with me. She just hand wrote it on the contract. When I got to Westchester, there was no drop box for the key in the parking lot - there should be! Instead I had to haul my luggage all the way to the counter inside the terminal to return the key. Overall, I would give it less than one star if possible.Reviewed Nov 18 2022
review from![kayak]()
10.0
Katie is amazing! 100% would recommend. Thanks for the great service!Reviewed Oct 23 2022
review from![kayak]()
2.0
Only one problem with the car rental experience. Budget In Falmouth, Ma is scheduled to open at 8:30 AM, the staff did not show up until 9:15AM. It was pouring rain and a line of about 8 people standing in line outside office in the rain. Calling the location did not help. Mail box was full. Going online with Budget with live chat did not help. Very concerning as many people were headed to airports, a funeral, etc. Car was about 90% full of gas and the car was never gone over or checked by staff. Very poor experience at picking up car. Car itself was nice and clean. Drop off was great!Reviewed Oct 2 2022
review from![kayak]()
10.0
I really liked the location (right near ferry) and the easy check-in and out!Reviewed Jul 27 2022
review from![kayak]()
1.9
The lady was rude and kept reminding me I was late and she didn't have to give me a car. It took us over an hour to pick up the car. She was entering something in the system wrong decimals on the rate and it wouldn't allow her to move on with the transaction. She was yelling and screaming profanity at the computer. It appears they are extremely short handed.Reviewed Aug 1 2021
review from![kayak]()
6.8
Pros:Nice staffCons:Car was beat up. Stained seats, dented on outside. Left door latch not working properly. Steering pulls to right.Reviewed Sep 6 2020
review from![kayak]()
8.8
Pros:They offered a fun car like the Jeep Sahara.Cons:Totally satisfiedReviewed Aug 25 2019
review from![kayak]()
8.0
Pros:everything okCons:price seemed high for the vehicleReviewed Aug 5 2019
review from![kayak]()
10.0
Pros:Super friendly staffReviewed Jul 9 2019
review from![kayak]()
5.6
Cons:Car was filthy.Reviewed Sep 4 2018
review from![kayak]()
10.0
So easy and convenientPros:I love how easy this agency is to work with. Very accommodating when I come to the island to work for the dayReviewed Dec 15 2017
review from![kayak]()
6.8
Pros:Good people. fast in and out. Over priced for 6 hour rental but it was the Vineyard.Cons:pricing...Reviewed Oct 19 2017
review from![kayak]()