2.0
I had a confirmed reservation for a vehicle. The DAY before my trip Budget called me to tell me that they gave away my car and no longer had a vehicle for me. The Budget representative stated that this had happened to several customers. I didn't prepay when I made the reservation so they gave the car away. He offered to move my reservation to a different location. I specifically asked if everything would stay the same with my reservation, and stated to him, "price, date, size of vehicle" and he said "Yes". When I got to Budget they would not honor the reserved price and I had to pay almost $100 extra. HORRIBLE customer service and completely disregarding a confirmed reservation, essentially not honoring their contract.Reviewed Jun 16 2026
review from![kayak]()
2.0
Budget doesn't have human beings answer the 800 cust. service no. after 7:30PM! that;s right a national car rental comp, so if you have problems with your car NO ONE TO SPEAK TO. want AI instead? a tow though that is not what you are calling about - those are your choices after 7:30. And, no notice when you rent a Tesla that the charging cord is NOT in the car, but can be found only at the Tesla charge station. How would a renter know that? Not in the Tesla driver's manual, not on the rental receipt, no number to call where someone from Budget can tell you that (and when I did the next day talk at 800 no,. that person didn't have a clue herself. ps - the office staff themselves where helpful and fair.Reviewed Jun 16 2026
review from![kayak]()
2.0
Terrible. We got to Budget and although we paid for a convertible they said they didn’t have any. They added hidden fees, including a hidden gas charge and windshield protection charge. They also ignored us when we informed them of a low tire pressure in the front right tire, which later resulted in a flat tire. 0 stars, another scamming car rental company.Reviewed Jun 15 2026
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10.0
The experience was great. The person at the desk was super friendly. Getting the vehicle was a piece of cake. Everything was quick and the vehicle worked great and was easy to drive. My two complaints would be that the navigation system was atrocious and wouldn't connect to my Android Auto even though it's an option, and the drop off procedure wasn't clear. However, I'd gladly rent from Budget again.Reviewed Jun 15 2026
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2.0
Lost my credit card prior the hand over and since apple pay is absoloutly no option, the transfer of the booking to the cc of my partner was not acceptef. The only option, as you know, was to make a new booking, tripple the price. Worst experience and won‘t book like this again. fyiReviewed Jun 15 2026
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2.0
I booked a pick up for noon we arrived at 3:20, there was No cat available we had to wait 2hrs for the car by which time I had missed the Coast dinner we were suppowsed to attend. When we finally got the car it was dirty and it only a quarter a tank of gas. 👎🏻Reviewed Jun 15 2026
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2.0
Waited in line for an hour and a half in 90 degree heat to pick up my car at Newark Airport. Only two reps working. Never again.Reviewed Jun 15 2026
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4.0
First, the staff at the counter pressured me and intentionally provided misleading information regarding the vehicle insurance. Second, they assigned me a vehicle that did not match the agreed-upon specifications. Although they later exchanged it for another one, they never updated the contract. Consequently, the insurance would not have covered me because it listed a completely different vehicle.Reviewed Jun 15 2026
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2.0
The initial car Toyota Corolla, that was given had oil servicing issues due to which they provided Citroen C3 as a replacement car, which being manual. This is not rightReviewed Jun 15 2026
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2.0
Vehicle was very dirty!!! Was not worth paying for a filthy carReviewed Jun 15 2026
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2.0
Negatives car was in really bad condition. The air condition did not work properly. The suspension was worn out. The car smelled terrible bad. Positive People are really nice there.Reviewed Jun 14 2026
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10.0
Staff was excellent and car was a brand new hybridReviewed Jun 14 2026
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