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8.0
Great!Reviewed Oct 2 2023
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2.0
I tried contacting Budget Port Hedland twice from the U.S., but the offshore Support team had no specialized information about Port Hedland requirements, nor could they contact Port Hedland Budget on my behalf. When I reached Perth, I called Budget Port Hedland. The representative said that I would need a 4WD vehicle to go to Karajini National Park, an upgrade from the SUV I had rented. She said that she would send me a quote for a 4WD vehicle. Five minutes later, she unilaterally canceled my reservation via email. Her unilateral action forced me to scramble and arrange for a 4WD with Avis when I reached Broome. It cost me US$300 more to do so. I do not appreciate the way that I was treated by Budget.Reviewed Oct 2 2023
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2.0
The car had multiple electronic problems making the drive dangerousReviewed Oct 2 2023
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2.0
Cars smelled like marijuana, we went through two cars before we left the lot, key fobs were dead- we were told to change the batteries ourselves- first car needed an oil change. The line was out the door and not enough reps to handle it. When we found issues with the car it was very hard to track down someone to help.Reviewed Oct 2 2023
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6.0
Car was not clean inside there was food crumbs all over. Also car ordered was not available at pickup.Reviewed Oct 2 2023
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10.0
Return was not great. Poor signage and bad software for reporting a lost itemReviewed Oct 2 2023
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10.0
Clearer location details on pick up - advise was not with the main car rental pick up officesReviewed Oct 2 2023
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10.0
The sat nav in the Toyota we got was really bad. It kept directing us off the freeway, only to rejoin again at the same exit. It kept getting the wrong destination in Yosemite too. I wouldn't rent a Toyota again.Reviewed Oct 2 2023
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10.0
Unlimited milage newer vehicle good valueReviewed Oct 2 2023
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10.0
Price could have been better served was greatReviewed Oct 1 2023
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10.0
ALL WENT WELLReviewed Oct 1 2023
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6.0
I thought I asked for a 4 pm. Drop off but I must have made a mistake as it showed 10am so I asked if it could be extended up to 4pm and was told sure, no problem but was not told by the manager and owner I would be charged an additional day or $75. Which was on top of the 75 I already paid for dropping it off at the airport. If I was told I could have just dropped it off at the pickup place on time and saved $150. and simply taken a cab to the airport. Also I was offered which I needed a car with g.p.S. But it was a very large car that I did not feel comfortable with as I am 81 yrs old and the smaller car which is all they had was not what I had requested and did not have g.p.s.. the next day I came back for a car with gps but they did not have one,they said so gave me a Garmen but charged me $100. and really it did not work that well. So you asked for my thoughts and this is how I feel. The girl I rented from was excellent. Just be honest and up front!!Reviewed Oct 1 2023
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