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Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Free web few intarnational tv chanels
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
Very pleasant staff, wonderful location, breakfast very nice.
we liked the room, the terrace and the wine pub. And it was also in a place that you could walk to other restaurants and the little village.
Very helpful staff with fabulous views from river side,very romantic.
We stayed in a suite, downstairs was a kitchen, dining and living area with a balcony overlooking the Mosel river, upstairs a large bedroom. The room was very clean and the hotel itself was remarkable with local paintings on the walls. Very nice. Hopefully we get to go to Traben-Trarbach again just so we can stay at that hotel. Highly recommended. (We had to pay a little more to upgrade to the suite)
The wonderful view, quiet peaceful locatopn, very large room, staff helpful, good food The hot food at breakfast could do with some attention.
excellent location, excellent rooms and service. restaurant pricey
Good location close to Mosel River. Room is comfortable. Tasting at thier winery was quite impressive. All staff are very kind and friendly. But some of them are not fluent in English.
The room was spacious, the kitchenette a nice touch for when we didn't want to eat out. The staff was very friendly and professional. The restaurant food is incredible. The scenic location, directly on the Mosel and across from the Ruin Grevenburg is beautiful even in the winter. It is also a short walk to the train station. The bathrooms are a bit on the small side for a four star but typically bathrooms in German hotels aren't very large.
Hotel staff was very helpful. The hotel is located in an excellent area. The food was not what we expected. We thought they would have hot foods as well as more variety.
Location, atmosphere, car parking Restaurant and bar expensive
We had a beautiful junior suite. The breakfast is excellent and so is the food and service in the restaurant.
The greeting on arrival was very welcoming and genuine. The food and service was superb. Stunning art deco hotel.
good hotel,romantic atmosphere
Fab big room & spotlessly clean. Very nice staff. Over excessive selling of products in the beauty spa....very of putting. Would have used it again except for that.
Great location near the wine festival
The service very hospitable
The ultimate hotel hideaway! Trapped in a time warp somewhere on the Mosel. You expect Baron von Richtoven or Hercule Poirot to walk into the restaurant at any moment. Even the toilets are like an art gallery. Food excellent. Our room was designated as in the main body of the hotel but was actually in an attached part over the public toilets.
Only stayed one night but was very comfortable and river views were lovely. Staff helpful would stay here again. Appartment very spacious. Not quite sure our dog was welcome seemed to be a lot of restrictions.Was not able to book a table to eat at hotel which was a shame.
We loved the view over Mosel and watching at a beautiful castle wile eating breakfast. Excellent food and restaurant and lovely Spa. We thought the city where a bit boring, everything was closed and did not know oct/nov. was off season.
Very good service. Food and service in dinning room was outstanding
The staff were really friendly and helpful, the room was excellent Unfortunately the spa was not open however this was mentioned in the hotel description that it would not open until october, there was no milk in the room for the coffee
The wive form the hotel over the lake and the cleanliness of the room The menucard is a little bit to short
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
Great staff. Nice material choice and cleanliness of rooms.
It was quiete. Cappucino
Close to airport, clean, big room, free parking
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
the staff were very friendly The bar was awful
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
Spa and very clean room; extended parking and shuttle service. None
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Very clean, comfortable. Breakfast was very good.
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
Nice hotel in lovely countryside location. Comfortable rooms, some with balcony. Nice outdoor eating area if the weather is warm. A lot of the food provided is sourced from from their own farm and is of high quality. They also make their own schnapps which is available for sale. Only 30 mins from the Rhine.
Pleasant, helpful reception and attention.Comfortable room.Good food. The Postcode given covers a fairly large area and it was a bit irksome finding it after a long days travelling.
Very attentive service. Good food. Comfortable room.
The Manager was very friendly and cheerful. The surroundings are stunning as is the building. Could do with a few signposts around the place directing us where to go - we went to a few places before finally finding Reception via the back door. Although we had been told where to go for breakfast, again, we had to ask how to access it. Just a few clear signposts would have helped. Other than that, couldn't fault it and would highly recommend it and come back again.
The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services
The location was perfect for a trip up the Mosel valley and the hotel was excellent. Just wish we had more time on the trip to linger.
peaceful and very beautiful location, wonderful, big rooms no
Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.
very large and comfortaable room
Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area. Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).
Extremely spacious, well appointed, comfortable rooms. Breakfast could have had both greater variety and quantities.
spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience). pillows; internet access
The location was great. Being almost of the river with picturesque villages surrounding it The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
15 min from Hahn Airport by free shuttle service
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
A nice hotel that I would recomend to others. Need a better map to the hotel
The Staff were fantastic!!
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
Location is good, cleanliness is good, very peaceful, breakfast ok, price ok... Room was quite cold, in october...
Very personable and courteous service, very clean and economical.
Very good restorant!
Very friendly staff. Free transfere from airport to the hotel. Nice and clean room and very quiet.
The hotel was OK.The price includes a transfer to/from airport. Supermarket nearby.
free transfer - only as at the airport reservation desc
Good place to while away some time between flights, walked around town, good restaurant.
Excellent hotel with very friendly staff and beautiful restaurant attached. Good pubs down the road too.
Very special and personal attention from the owner of the hotel. Tasty food for breakfast. Silence around. No visible reception desk.
Very good Restaurant was poor
free wifi,breakfast,staff,location, christmas market
Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.
Nice friendly staff, very designed hotel.
Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.
We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!
We had a really nice time staying at the hotel.
Nice selection for breakfast It is quite a walk from the centre
The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.
excellent breakfast reception is closed to early in the evening
Staff friendly and accommodating. Ample spacious rooms. The breakfast was delicious and beautifully presented. the hotel was not completed, still working on completion, this is understandable. The only really negative was that they would not take my credit card, they stated they were new and that service was not working. I did not take enough cash to cover the Euro 75,00. My husband and I had to scrape together our additional cash to pay and that left us with little to purchase fuel and eat for the last day of our trip.
This hotel was very dog friendly which is a definate plus for us. We also enjoyed the walking trails and pool. The decor is a bit dated and it seemed like everyone was smoking - at least we had a non-smoking room on a non-smoking floor.
1. WiFi in room (for a fee) 2. Use of Business Center computer to access internet 3. Nice breakfast buffet 1. Lack of ventilation in room 2. Major convention descended on hotel second night 3. Drunk attempting to enter our room early morning; same drunk leaving a mess in front of our door in the hallway
Good free wifi and use of fridge in room restaurant is badly run,poor follow up by management of our food complaint.
I stayed for a very short time, but the hotel is very good. None.
Great spa facility that was not busy the weekend we were there. recommend a walk down thru' the vineyards to the river and the challenge of walking back up. Breakfast was excellent. Staff very friendly and helpful.
Plenty of parking; good sauna/pool. Boring & outdated room, worthless pillows, confusing hotel layout.
Staff was nice and friendly, restaurant at the down stairs was also nice and we had there a good family dinner. There were just terrible the smell of tobacco in our room!!! Argh!!!
Swimming pool is very nice and also the sauna area. Very helpful staff.
our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!
The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.
The relaxed atmosphare and the service Nothing specific
breakfast and dinner in the restauraunt access by car was not easy as the street outside the hotel was very narrow and easily blocked
Location Bernkastel is a delightful town and we really enyoed our stay
Room 23 that we were in had mold on the celing in the shower! Not acceptabble!
Great location,good food and portions,because we stayed out of season some facilities were not open which can be expected.Will stay again When we arrived the hotel was shut.A Note on the door to say please go next dooor for a key would have made it so much easier.Not good
I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.
Location Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures