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Location, and price Limited parking; wifi was marginal at best
The location was good, it was clean and had all of the things you would expect, nicely decorated. The AC in my room did not work, it was miserably hot. Breakfast was really disappointing, lukewarm eggs and sausage, the waffles were good.
Location to the softball fields
The bed No bacon for breakfast
Close to my family. Priced right. Although friendly people staff this hotel, it could be run a little more professionally.
Hotel was clean and adequate to meet my needs. Very basic - have stayed in much nicer hotels far less than this rate.
Surprised that our single Queen reservation ended up being a king bed. And still had plenty of room for our pack and play. Our room seemed to be a handicapped room, which meant that shower had a ramp into it, and all the water from the shower ran out into the rest of the bathroom. The bathroom floor was very sticky, probably because of this issue. The air conditioner was so loud we had to turn it off in the middle of the night because it kept waking us up. Our room had an adjoining door to another room which had a bunch of very loud and obnoxious people being crazy until very late hours of the night. The whole room even with air conditioning on was really humid and everything felt wet. Both times that my husband went to the front desk, the worker was on a personal call and made him wait for her to finish. Not a pleasant stay
The front desk staff and the lady that made breakfast were so friendly.
Nice large room that was clean and comfortable. There was a little rust around the ring of the tub
Was nice Extreme difficulty with. Water temperature Never cold. Tasted Terrible.
Not enough to wash my haie!!
Shower was great. Breakfast was fine. All good.
The convenience to my business location the safety aspect of this location was very disconcerting It seemed to be a truckers overbite stay location. It was also in a rather unsafe neighborhood. As a female traveling for business I would not recommend this location. The hotel is way past due for an up grade. The look of the hotel make it appear dirty.
Our entire stay was perfect! Staff was amazing and our room was exactly what we requested. Will definitely stay here again!!
This hotel is beautiful. It looks pretty normal from the outside, but inside is welcoming and luxurious. Everything was tidy and VERY clean. Our room was WONDERFUL, and SO CLEAN and VERY SPACIOUS. 10 out of 10, for sure. Excellent staff!
The bed was so comfy and the room was very clean No
Location and cleanliness No
The staff was excellent.
No porters to carry luggage-sets
The hotel was conveniently located right across from a Walmart, SAMS and Home Depot. There were also many restaurants in the area. There was a party and the noise was so loud that I could hear the music all night long - until midnight! Also, the business center was lousy. I could not download files, save files or open files - and there was no printer!
It was nice.
This guest did not leave comments about this hotel.
Went to a family reunion and out shined the rest of the families rooms by a country mile.
Great staff No comp breakfast
This guest did not leave comments about this hotel.
Price Room smelled like a big cigarette butt
Stayed here with my brother and 2 pets as we were driving across the country to Florida. Easy check in and out, good grass patches to walk the dog and room was clean and comfortable. Location is right off highway and building is deceiving because it is quite dirty and run down looking. If aesthetics isnt your main priority then this place works great!
Very nice place. New and clean. Good location. Helpful staff.
front desk lady was kind of nice. The bed had snot on it. One bed was broken and all sunk in the middle. One sheet had red stuff stained on it. the shower rod was broke and hanging by a busted screw, the curtain would not even close. The breakfast lady was probably the rudest person I've ever dealt with at a hotel. the A/c unit would only run for 4 minutes at a time, you could not run it when you water to. Just absolutely horrible. I've stayed at this exact place for several years now and my last 5 trips have just been horrible. 4-24-15 was my last night spent with at a best western. This one in particular is a $29 a night hotel.
We got lost going to the hotel but Annabelle gave us directions. She was very friendly and knowledgeble It was not located right by the hiway
Everything was wonderful, breakfast, bed, room, etc. etc. Had a wonderful stay.
Perfectly located for my trip. Staff was excellent, very helpful and accommodating. No
Helpful and friendly staff. Clean rooms.
Great place to stay
Comfortable beds, Clean and odor free. Somewhat updated decor. Close to shopping and restaurants. Definitely will stay here on our next visit. Surprised it was only 2 1/2 star. Busy area of Wichita Falls and does take patience to travel to Hotel.
The bathroom was not cleaned well. There were multiple hairs left in the tub and on the floor. This hotel is not very old and seemed worn down. I stay at hampton inn regularly when I travel and this hotel was not up to their typical standards.
Superb! The room was emaculatly clean! We will return! No
Location The room had a weird smell
Very clean hotel, smelled wonderful but that could have been the freshly baked chocolate chip cookies every afternoon - NICE! And a very good complementary breakfast - very filling. This hotel is just across the parking lot from a nice mall.
Very friendly staff. Very clean room. Added 20.00 to my bill without any explanation as to why. Did not know until I got home and looked at bank statement. This is unacceptable.
I liked the room was clean and comfortable...literally just right next to the mall Staff could've been a little more friendly but was not rude either
Friendly and helpful staff
Big room Room was dirty, no remotes for tv's
The hotel was extremely clean. Very quiet and comfortable. Very new and good value for the money. Breakfast was good. I would recommend it to anyone who needs overnight accommodations in Amarillo.
The bed was comfortable. They allowed dogs! Breakfast was decent The room had a wet smell to it and the carpet felt wet the entire time. Almost as if the AC unit was leaking. There were bugs in the bathroom when we arrived. The towels provided were thin and only two were given.
Staff was insanely kind and helpful at making us feel welcome. Our room was clean and spacious (we had a queen bed room). Everything was clean and comfortable, the bed was also very comfortable!
comfy bed!!!!!! kitchenette!! dated carpet, and not as clean for a 3 star, smell of the room could have been better probably carpet needed cleaning!
All of it was amazing. Best hotel I've ever stayed at
A clean confortable place to stay. Breakfast is good and parking is convenient. I stay here several times per year. They thought I was only staying for 1 day when the reservation was for two days. Door key failed after the first day probably due to the fact that they thought I was only staying 1 day. It took three new cards to finally get in but they did resolve the problem.
It was close to the highway. Added bonus--since the staff didn't clean the room well, there was still beer in the fridge from the previous guest! Both the evening and the morning staff were incredibly rude. The room hadn't been cleaned well possibly ever. Pubic hair and beard trimmings all over the bathroom. Truly gross. I've stayed in a lot of cheap motels and know what to expect but this was just awful--there are a bunch of hotels in this area in the same price range, find a different one!
First time to stay here and will do again in a few weeks. Very well priced and more room and conveniences than local hotels. Good WiFi and rooms were quiet. No...I don't work for the hotel...totally un-related!
The proximity to Sheppard AFB where I pick up my son on weekends. No
Friendly front desk staff. Everything about this hotel was clean -- from the elevator to the hall to the rooms. No ice machines--you turn on the ice machine in your room refrigerator when you arrive (so no ice is available when you first arrive). It is also noisy when the ice drops. We had to turn ours off when we went to bed to avoid the loud 'drop' of ice.
This guest did not leave comments about this hotel.
Suite with plenty of kitchen utensils, all very clean. Well stocked pantry open 24/7.
Always enjoy a suite. Laundry facilities, cupboard and computer center are all pluses. Glad they are maintained.
We kept finding crickets in or room.
Loved it, nice rooms flat screen t.v's, dvd player w/ tons of movies in lobby to pick from. The staff was friendly, totally accomodating. would stay there again and it is worth the extra few bucks to stay there
The hotel is pretty new, so it's very nice in that aspect. The lady who works the breakfast room was super friendly and a delight to see in the mornings. Good value for the money!
I don't know what a place as small as Wichita Falls can truly offer in the way of Luxury, perhaps there is a Chez-Fifi kind of place downtown no one really knows about complete with velvet curtains and a rosy-cheeked doorman, but for people passing through and relying on trusted names, this one doesn't disappoint. While I suppose the folks at Holiday Inn could have cut corners for being in a place like Wichita Falls, the one in this town is equipped as adequately as any other, be they in Los Angeles or Detriot. Comfortable, clean, modern. The exit from the highway is a little tricky, but once you get into the hotel and into your room, you're happy and you could be anywhere...
you always know Holiday Inn will have an average level of service. This one raises the average.
i was very pleased with the ease of booking, there were no reservation issues, and all in all it was a great hotel for a great price. NOTE: 2 great things about this holiday inn expresss - 1) instead of vending machines they had a snack bar that could be charged to the room which was open 24hrs and 2) the breakfast was great plus it wasn't the same old thing each day!
I had an overall pleasant experience with this hotel. My only suggestion would be to make the entrance more visible/accessable.
The staff were very friendly and inviting and helped with everything we required. The hotel was very nice and updated and the rooms were very clean. The breakfast had everything the kids wanted and more. They loved the pancake maker-thought it was the coolest thing they've seen.
Difficult to get to and find. The room was very nice. Clean, comfortable room. Pool was nice and even refreshing despite the horrendous heat. Breakfast was good, though there were no waffles. Beds were wonderful. Location is near the highway, but Wichita Falls is difficult to get around. I would stay there again.
The hotel was close to everything, very clean and the pool area was wonderful!! The room it's self was very spacious and also clean, the beds where great. I would recommend this hotel to anyone!!!
The Staff was great, very respectful and friendly! Our stay was very enjoyable! Would love to stay there every time we visit the Falls!
Visitng daughter at college and wanted a nice place near there. This was the best place to stay! Great service, room, and breakfast. We will stay there again!
Breajfast Sketchy neighborhood, light out, no air, and no remote in exercise room
Located right off 287 and 44. Great location for us as we were traveling through. Did not try the breakfast. The hotel is old and needing updating but it was clean and the service was good. We booked it through Kayak. Good value for the money.
Nothing! Bed bugs!! And the GM did not care about my well being.
The price of the room was acomidating for what you got. The staff was friendly too. the location of the hotel is near some train tracks so you hear the train all night. Making it hard to get a good night sleep. There is a smell of cigarette smoke in the rooms and hallways. The elevator is very jumps hard when stopping at the floors. I most likely will not stay at this location again.
The only thing I can truly say that I liked about this hotel is that they allowed dogs. Housekeeping was terrible. They never made the bed or empty out the trash can. They only once left extra towel and coffee on the door handle. I would never recommend anyone to stay at the hotel.