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Clean newer hotel in good condition
Looked like a new facility, if not, it has been very well maintained. The room was spacious, clean and very comfortable. Enjoyed the cookies at the front desk when we checked in .Great place to stay in an area of eastern Colorado where there is not much choice of places to stay.
Very helpful staff. had a problem with reservation kayak site not clear on number of beds booked
Great management and customer service. Inside remodeled nicely.
Nothing To start off, when my partner and I arrived at the Burlington Inn (motel) I was told by the male receptionist that they were overbooked after I had booked a room with them through Kayak five hours before arriving. He said he called me to let me know but there was no record of this and most likely he was just covering his end. He said he could give me a room that was already technically booked because he didn't think the people would show up. I accepted because we had been driving for 20 hours, it was 1am, and I just wanted a place to stay. When we got into the room, it was absolutely horrifying. There were bugs (both dead and alive) ALL over the floor. I have photos to prove this, although this site doesn't allow me to upload any pictures. In addition, the toilet was clogged and the shower was leaking. It was like something out of a horror movie.. I would have taken the Bates Motel over this. Although, while the room was deplorable, it doesn't even come close to how disgusting and vile the receptionist was towards us. He told us we could get our money back and when we called the booking agent they said he refused to refund us. When we went to confront him to ask why he wouldn't give us our money back, he was incredibly disrespectful and refused to cooperate. He provided horrible customer service and only cared about making an extra buck, even though it meant screwing over two young people. However, there was a silver lining. We received our money back in full through the site and future credit for the traumatic experience. Please stay away from this place at all costs!
Great breakfast. Great amenities. Felt unclean to a small extent.
Comfortable beds and pillows, nicely decorated Sound privacy could be improved. Door had a half-inch space at bottom which allowed hallway conversations to be easily heard.
The staff was surly, the fixtures were broken, there were cockroaches. No way, Jose.
I drive through Burlington ~15times a year. I've tried all hotels in town and Americas Best Value Inn is my top choice! Great rate, clean rooms, comfy new beds. I even left my smartphone one time, but they sent it to me the next day! Talking about a great service :) Recommend to anyone who's planning to go there!
The location was the best. There were stains on the sheets, I can venture what they were, and should have been thrown out, if they couldn't get them clean enough. It's also the first motel I've stayed in where I needed to have $200 deposit.
The best thing about this hotel was the kind lady who assisted me with the check-in. The bed was not comfortable. The only reason I was able to sleep was because I had just drove 9 hours.
the worst stuff ever. No words to describe how freak is menager of this motel
This hotel was surprisingly nice and a very good value. I think it is an updated (and converted Super 8). Clean, spacious room. Good for single traveler.
Not much. Pretty much everything.
Very basic and clean. Internet OK. The hallway did smell of smoke some, but the room did not.