Fantastic staff who were extremely helpful
The friendly atmosphere and good service despite there being a wedding in progress. The receptionist was excellent. The hot water in the bathroom would not get hot enough for me and the shower head leaked (it gave a reasonable shower depite this though)
Nice surrounding area, impressive building, everything clean and in working order. Noise and food.
Great setting Waitress in restaurant didn't speak good English and was quite rude
I enjoyed my stay at this hotel where the staff were pleasant courteous and helpful. I stayed there last year to attend a wedding and this year to go to a party in the village hall. It was interesting to note that there was another wedding taking place on the Saturday from noon and still going strong at midnight with the staff still smiling.
Impressive building - particularly when seen from the inside. Quiet surroundings and nicely landscaped gardens. Breafast is not good value for money, unless you pre-book it the night before to get a discounted price. If you haven't got much time to spare, make sure that you order your cooked breakfast as you arrive at the restaurant. No wi-fi. Choice of tv channels rather limited.
Friendly helpful staff, good food, beautiful garden. The shower in our room didnt work and there was no one in maintenace over the Easter weekend to rectify this.
Peaceful & convenient for our needs that weekend. The shower did not work - it was easier to rinse my hair under the running bath tap than to tease water out of the shower head.
The best breakfast I have ever had. The room was a good size and comfortable.
I liked the peaceful setting and the spacious car park and the little things like there being complementary water in the room. Al;so, even though there were weddings over the weekend we were not disturbed by too much noise. The hotel was obviously very busy with weddings - this meant that service was slightly affected.
Great value for money. Excellent customer service would deffinitly go back!! Was originally put in a somking room which did smell of stale smoke. When we asked to move though it was done straight away with no problems.
Nothing, I couldn't wait to get out of there! I am making an official complaint. It was horrible. I turned up and the bed sheets still had marks on them! They clearly hadn't been cleaned. That is completely unacceptable and totaly disgusting. The breakfast was horrible, the scrambled egg I could only take one mouthful of cos it was so salty, you could see the crystals there was that much on it. Bacon and scrambled egg only also doesn't not consitute a cooked breakfast. My second day I actually went somewhere else for breakfast it was that bad. I also had numerous problems with the stupid key cards and had to have it replaced more than once cos I couldn't get into the room, whats wrong with a normal key!
Clean, presentable, friendly, good size room and bathroom, decent power shower A funny smell like bad drains from the bathroom sink
All was good, I would recommend your hotel to friends None experienced
Overall it was great value for money. The inclusive breakfast choice was poor.
Good location for visting freinds and family, clean and good price The only thing I would have liked is a bath in the bathroom and not just a shower!
clean throughout polite staff firs t class breakfast conveniant location for town and roads comfort best hotel we have used for many years no bad comments possible
Very clean and comfortable
Clean room My sink taps weren't working properly
Efficent, clean, friendly None
Just served a purpose Told there would be a shuttle and there wasn't
hotel facilties and location
Ease of checking in and out, self service breakfast. Choice of breakfast, I would have preferred and better selection, a bit basic.
Excellent location for the airport, the staff were very friendly and efficient and the rooms were well equipped and comfortable. We spent a very relaxing evening there and were also able to have something to eat, despite the late hour of our arrival. The buffet breakfast was also excellent. No negatives.
On airport campus and had car parking facilities The hotel provided me with all I wanted for access to airport
The staff were very friendly and helpful. The shuttle from the hotel was speedy and efficient We ate in the restaurant but were dissapointed by the choice, partivularly as ran out of fish which was one of the 4 items on the menu. In addition the air conditioning leaked over my 5 year old's bed and he was forced to share a single bed with another adult.
British breakfast with scrumble egg and sausages. Drinks and sweets services. 24h/24h desk. Near East Midlands Airport but more than 1 mile walk. Calm but we stayed in low season. BOOKING_com false price for a 4 adult room booked. We had to pay 15 gbp per night/per adult if more than 2 adults in room. The 4 adult room was a double bed with sofa. Sofa bedding was not done, we had to do ourself our bed for 15 gbp per night/per adult supplement! Not enough light in the room. Old tv set, with all channels a little scrumbled.
good value for money
Breakfast was horrible
comfy room, good breakfast, no problems arriving late. Very much a business hotel. Could do with better directions from airport
Fantastic location and very helpful staff. Because we were having a reunion with a group of friends for the first time in many years I was unsure of the numbers able to attend until the last moment, however the staff were very accommodating and provided a separate dining room for us which really helped us to have a memorable night. No
The lovely surroundings and the river Yes - room not cleaned properly, found wrappings belonging to womens personal items on toilet floor.
Lovely position Staff very welcoming and coped well with different family members arriving at different times Check out lengthy due to staff sickness
VERY comfortable No
Unique combination of traditional and modern. Staff generally excellent and welcoming. Peaceful setting was compromised by large and boisterous wedding party into the early hours. Also limited access to some parts of the hotel.
Staff were all extremely helpful and courteous, from the moment of arrival. The location is picturesque. Meals were very good (although a little on the expensive side) charges for bottled water with meals were rather high
Beautiful location, very helpful and friendly staff. Cottage room very comfortable and quiet. We stayed on a Saturday night and there was a wedding party who rather monopolised the outside bar seating area. Noise from evening function was minimal thoughh so not too intrusive.
The location is beautiful (even though foggy with the river level high). The dinner (including teh Cahteau Cissac 2000) was excellent. We appreciated the friendliness of the staff and the quietness of the location - surprisingly little noise from the airport.
Calm,quiet comfort. Excellent food. Single room on the small side.
Staff were very helpful,food in the brasserie was excellent and well presented. Cottage rooms were a long way from the car park.
The Charactor, atmosphere and the excellent food Aircraft noise
Everything was perfect
The hotel's elegant understatement was very relaxing and enjoyable. The evening meal and breakfast were both excellent
The evening meal as everything that I ordered was to my exact instructions and was very enjoyable and tasty. N/A
Close to me temp place of word Friendly breakfast waitress
the staff were really helpful and friendly. the room was lovely and the 4 poster bed was a lovely surprise. This hotel was a fantastic base camp for a weekend at the download festival.
The food was absolutely fabulous, and the room beautiful, really fresh and clean. The bed was wonderfully comfy. The fact that some residents were allowed to run riot outside my room until 4am and the fact that when checking out and complaining nothing was deducted from my bill.
Great dinner, bed & breakfast rate of £99.0 and quality of dinner and service was excellent . Superior room = suite which was a bonus Will be back none
The presentation of the Dinner was excellent, very pleasing to see and very tasty. The room was of high standard, although we arrived late and left early we found the hotel very comfortable and will use it again via your service again when we next trval from East Midlands Airport. We are considering using this Hotel for functions of our charity Lions Clubs International, which as you probably know are the largest Service Organisation in the World with 1.4 million members in 44,000 clubs throughout the world. The location of this hotel is just minutes from the airport and we will recommend it and the services of Bookings.com to other clubs when travelling from, or visiting the area. Thanks for a nice comfortable night bthat made our trip to the usa a good start. There was nothing to fault, the staff were so helpful, the food was excellent and good presentation, a credit to the hotel, the room was excellent so no bad points from us.
This is an old building with lots of character and they have not tried to change the built in features of the place. I had a great room with an enormous bathroom. All the staff were helpful and polite.
Very comfortable good parking very good over all package
the relaxing atmosphere the cold shower
Good ,friendly staff and facilities Room was very hot ,window hardly opened so uncomfrotable on a hot evening .bed mattress had seen better days but other than that everything else fine
The style and character of the hotel. Very comfortable and clean. Spacious rooms. The fitness did not have hours that were convenient for me. 24/7 would be ideal, but if it opened at 5am or 6am, that would have been nice.
Everything was fine!
It was supposed to be relaxing but there was cheer leading convention staying at hotel who did not respect that others were staying at the hotel and woke every one up at 700 am coaches shouting in corridor took over hotel no area to sit where it was quiet woken up overnight as well with the noise but i realise tis was not the hotels fault but i have never been anywhere where guests were so noisy.
Very nice stylish hotel with very good fitness and swimming pool, tasty breakfast
Very friendly and helpful staff. Lovely bedroom. Good dinner menu and breakfast. Would recommend this hotel.
breakfast old, uncomfortable bed
everything was fantastic My only gripe was that the plates were cold at breakfast
Breakfast. The room size. Modern hotel. There were no towel and toilette paper hangers. The bathroom is claustrophobic.
Good size room but a bit shabby. Mattress springs were lumpy. Shower was good but had a lot of black mould around the door and fixings.
Pleasant staff Having no choice over a smoking or non-smoking bedroom
easy access from motorway going outside to eat breakfast
Was near to were i was working
All staff both in the restaurant and hotel were excellent Room rather tired in decor and bed extremely uncomfortable.
It was so nice to stay in a hotel that was warm and the heating was efficient. Shower cubical was very shabby - nothing bleach could not sort out.
considering the hotel is next to the motorway it was very quite. very good breakfast pleasent room.
Decent sized room with easy access from the M1. I had booked non smoking rooms and was allocated to the designated smoking section, older member of staff at reception desk while receptio nist was off the desk was quite rude. Breakfast buffet was cold, plates were cold, the four staff on duty made no effort to engage with guests, we had already paid bill and were leaving early so went in to breakfast at 7.30am when you would have thought the food would be hot.
The staff friendliness Firstly, we didn't know that the hotel had been taken over, so were looking for a Ramada hotel. Because of the change over, the TV didn't work and the restaurant was not open for lunch when we arrived. The wifi didnt work either - we had a terrible stay
There was nothing to like about it only the pub adjacent Bedrooms and breakfast room far to small and i stayed in a converted shed in the garden
Friendliness of owners, made very welcome, very helpful and nothing too much trouble..even booked a table for us at a local indian restaurant! Breakfast scrummy..will definitely return and reccomend to others. Nothing
The breakfast was very nice. Yes being on the top floor at the end of the day was tiring, and everytime we needed the bathroom it was the floor below, rooms needed decorating.
Very friendly staff, wonderful breakfast and extremely helpful. Parking a little awkward.
Parking, Staff, Breakfast Tv had red picture
Excellent, friendly communication. Food fresh and well presented with home made bread and honey/preserve so thoroughly enjoyed our breakfast. Small point which was going to be fixed that day, no towel rail in the en suite
Location to and ease of access to East Midlands Airport, The room allocated (No 10) garden room very small, no wardrobe space.
the owner and his wife made us extremely welcome but did not interfere.The breakfast was excellent.
Excellent welcome and service given by the staff. Nothing was too much trouble and they really made our stay a memorable one. The breakfasts were fantastic.Really good quality for the price. Parking was tight on occasions but it was carefully managed so never caused a real problem.The rooms to the front of the hotel were rather noisy due to the heavy traffic.
Really friendly staff , always polite. No bad points.
Quiet and relaxing. Good location. Everything was fine.
Friendly staff and good food. Car park too small
good value,friendly staff and great bedrooms, restaurant a little quirky and food quality variable..............but better than most hotels at this price.
It was really near to the airport. We were woken up at 5am by the people in the room above us who then kept us awake for over an hour and a half. However, the receptionist was helpful when we phone him to complain!
I enjoyed everything about my stay - in particular use of the facilites - the pool was warm and inviting only one thing - the jacuzzi was out of use at the time
Convenience & quality of accommadation, great Breakfast and very comfortable
Large room, clean and quiet thick walls.We were not disturbed by nearby airport at all. Pleasant staff, nice decor.Helpful staff in dining room and reception. Breakfast was buffet style and the cooked food was a little overcooked. Presentation of food wasn't up to continental standards, perhaps we expected more , as full breakfast was £10 per head- too expensive for family i should have thought..
Reception were extremely helpful Bar area not pleasant and staff not helpful
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
Location, setting, value for money
every thing, quality cleanliness quite, peaceful
everything the cabin was gorgeous could not believe the value for money superb
Attention to detail in the exceptionally well presented hotel was a real surprise from mints on the pillow upon arrival to music piped all through the bar, loos and restaurant.. The service was second to none
Friendly and helpful staff - Clean rooms.
Staff were helpful. Good freshly cooked breakfast - a welcome change from the usual buffets. Breakfast service very slow, I had been seated for 15 -20 minutes before a waiter arrived to take my order. It wasn't clear whether I should help my self to coffee or wait for service. Air conditioning made the room very cool in the evenings.
Polite, friendly and efficient customer service
Nothing was to much trouble, the staff were fantastic and the food is superb. Air con in the room wasn't working and the room was quite hot.
Good hotel, very clean with a good staff base Nothing
Excellent customer service topped-up a very pleasant stay. None
The staff were very friendly and helpful. All in all it was a decent hotel and I would stay there again.
central location Friendly and accommodating staff good and generous breakfast Rather slow service at breakfast
The room was warm and comfortable and the reception staff were very polite and hospitable The service at breakfast was extremely slow
Good food and very pleasant staff.
I liked the friendliness of the staff and the home from home feel. The food was pretty good too.
This is a smart country pub with comfortable, well-designed rooms. The mainly young staff are friendly. Evening meal very decent; breakfast very good. Nothing.
Very friendly, lovely location and good food. Long trek with bags up to top room
Lovely Place to stay pretty village No Bad Points
Nice village location. Close to Donington Race Circuit.
Nice quiet pub with a good restaurant, superb food and friendly staff. Check in times are a little rigid - but that's been pointed out elsewhere.
Beautiful location, very clean and well maintained.
warmth of welcome, and quality of accommodation
Superb! Can't fault The Staff Of Life in any way. Room was fantastic, airy, light, warm and spacious, and yet still cosy, romantic and well equipped. Large lcd tv with Freeview, fresh milk and massive en suite shower. Oh and a bloody lovely big, comfortable bed. Underfloor heating Could have done with an iPod dock. Oh and the towels were a bit rough for me, but I understand some people like that! But I am being picky!
I booked two rooms, one of which was supposed to be suitable for a disabled person. The gap between the end of the bed and the wall was too small, I could just about fit my electric wheelchair though. Their was mould in the shower although they said it had been recently refurbished.
The couple who run the bulls head are very welcoming and really do make your stay with them very comfortable and go the extra mile to cater for you!! I would deinfitely recommend this pub to others!! The Bulls Head is mainly an eating pub rather than drinking so there are not many people around after 9pm.
The rooms are very spacious, and having a choice of bath and shower was important to us, good value for money, breakfast very good plenty of choice and service at breakfast excellent. confusion wether to wait at a table and wait for service or to order at the bar, felt a little bit invisible on the first evening, staff appeared to not want to serve the us, and when we asked where do we order (as a hint that we where ready to order) they told my partner it was up to him where he ordered and then quickly walked away. Wether this was due to them being busy I am not sure, however second evening was better but I did notice they where not as busy on the second evening. Breakfast staff could not have been more attentive without being overbearing they were excellent.
Great welcome from the receptionist, friendly and helpful staff throughout. Good, clean hotel, ample parking.
Its close location to East Mildlands Airport, warm welcome by staff, cleanliness and comfort It would have been helpful to have had access to a shuttle service to airport and car parking facility (other than on the night of our stay)
Good no frills hotel with excellent service Staff a little strectched at breakfast.
Quite near to airport - taxi a charge of £6 without meter to departures in the morning. There were only 2 tea bags for the tea making facilities - meant if we had one on arrival we couldn't have one in the morning.
My compliments to your Restaurant staff on the evening of the 26th, the poor girl who's name we never got was working herself to the bone and kept a proper attitude towards the customers and the chef in the kitchen was totally worked out but kept the food standards high and surprisingly, taking into consideration the time of night 11:00 P.M. was still trying to satisfy the customers with food and to our surprise did not walk out telling everybody to get stuffed. He worked,as we were under the impression totally on his own in the kitchen, my wife owned a pub and knows what kind of gratitude should be considered towards the staff who has to work under these conditions, under staffed and over worked and all of the customers seemed oblivious as to what they were putting up with as they never openly complained, some customers were asking for a meal for 6 people at 11:00 P.M. and were politely refused because the chef still must have had about 6 previous meals to complete, now these people will probably complain but I think you have to draw the line somewhere as staff would still have to clean up and prepare for meals in the morning. I think a review of the hotels requirements over an extremely busy week- end should be more considered, some management are not bothered what other employees have to do to keep up a franchise reputation as long as they do not have to participate, I think if management had to cover on a particular week-end when the hotel is busy they may take a differen attitude towards staff coverage. We as customers were slightly inconvenienced but because we have been in the business we understood but how many others would.
Decor and everywhere clean and fresh None
I only stayed one night but i found the hotel and its staff so welcoming. The room was so clean and everything was there that you needed. Breakfast was very good and you could eat as much as you liked. The staff were always at hand to help you if you needed them.
frindliness & cleanliness of hotel & good food
The hotel was conveniently locaated for donnington park and the the staff and food were excellent nice clean room
It was close to the wedding we were attending and reception was always manned This is the second survey and we only stayed 1 night it is overkill, also the bed was hard and the bathroom was smelly but everything else was fine