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Friendly, courteous staff. Excellent location, easy to find, great view, quiet. Breakfast was disappointing. Only carbs, not even cereal. Room had a stale, musty smell that never went away even after AC on high. Limited channels on TV and we could not find local weather.
Location Room has musty smell, furniture etc is in old condition. Staff is seldom present to answer questions, no coffee available there than small window of time in the morning. No hair dryers. Bathroom is small and cold in November. Rest of room well-heated.
The location was perfect for us. Appreciated the mini fridge. Easy access to hiway and easy to find.
The location. To small
Location AC did not work, breakfast was minimal and COST was ridiculous at $--- for a one star hotel. STAFF WAS SO NICE and room and outside was clean even pretty.
convenient location Bathroom could have been cleaner
Price Room was uncomfortable. The man at the desk was surly and unwelcoming. He even laughed at the fact that the hotel had a problem with our reservation, telling us we were lucky to get his last room. (It was 1am and snowing in the middle of nowhere.)
They had rooms available. I thought it was pricey for the quality of room/motel.
Location - pleasant staff Only a half roll of tissue paper in washroom. Carpet smelled of mold, really small shower
Friendly personnel, very accommodating, nice continental breakfast. The first room on the ground floor was a little damp and musty feeling, so my wife & I asked for a 2nd floor room which was very nice.
The hotel staff were extremely friendly and helpful. Also, the view was breathtaking.
Location in mountains. Friendly staff. Very clean and well appointed rooms.Warm and cozy fireplace. Condo did not have a stove or dishwasher.
Pool Shuttle to the ski mountain would be great idea
Being from the Berkshires we chose to do a trip for a night while on vacation. We enjoyed it so much we stayed an extra night. Very clean, cozy apartment feel. Pool is great area. With it being off the path (5 miles) I think it be great to put in a snack bar as well as a lounge (dinner/ bar) it would be a gold mine for families not wanting to cook or drive. The first day staff was amazing! Second day the desk people could have had a refresher on positive and client experience.
. Unit was clean nd comfortable but starting to show its age. Wall paper was peelling, stains on ceiling when water leaked
a large holiday apartments resort , well situated, with fairly attractive outside architecture Reception was unfriendly and with an atitude of :'Oh shit another client'. Interior design is old and unappealing
Clean. Comfortable, beautiful scenery and quiet
Very comfortable. Good value. We stayed there October 21-24. We would stay there again. The room was furnished nicely. We liked being able to get movies. We didn't use the pool, but it looked very nice, as well as the lodge area. Beautiful area. We were travelling back and forth to Williamstown, which was within a reasonable driving distance to the college. We were looking forward to having a fireplace in the room, but it wasn't working properly. Maintenance had to clean creosote off the glass doors so we could view the fireplace. It was really thick and the flame wasn't adjusted properly after that so it didn't look "real." We didn't use it much. They did respond quickly when we called about the creosote issue. There was black on the outside of the unit where the fireplace was, so it kind of felt like it could have been a safety issue as well. The management should monitor the fireplaces.
The mattress was worn and noisy in 107b building 1
Clean facilities and friendly staff. Second time visiting - the kitchenette is very helpful. Nice to have balcony and gas fireplace. Comfortable bed. Overall a great place to stay.
The rooms were really great. There was a full kitchen, dining room, living room, bathroom, bedroom and patio. It was amazing to have a kitchen with a full set of dining ware, a toaster, microwave, stove burner, blender and coffee pot. The place felt very family friendly. It definitely felt like a ski lodge where families would stay for about a week at a time. All of the decor in the rooms were fall foliage which felt weird staying there in the summer. They have a large selection of dvds at the front desk that you can rent for free and have an indoor and outdoor swimming pool. The door to patio to our room was broken. The dvd player wouldn't work and it took forever for us to get it to reopen and spit out the dvd we placed in. They ask you to take all the linens off of the bed and place in the bath tub before checking out, which didn't make sense to us because we took a shower right before we left. It's in the middle of nowhere which is definitely apart of its appeal but there are no gas stations or grocery stores for at least a 15 minute drive.
Great for families. Love that all rooms include a kitchen. The suite feature (two rooms sort of adjoin) is really convenient as we're always there with multiple families. Checking in is always painfully slow for some reason.
Beautiful view of Laurel Lake, updated rooms, friendly staff. I would definitely stay here again. Mattress needed to be rotated! I felt like I was falling off the edge half the night.
Location by the lake. On-site Indian restaurant "Mint". Value for the money. Complimentary breakfast. Other hotels in the Berkshires were quite expensive so this was a good find overall but we will not stay here again. The carpets were very dirty especially on the staircase. There is no elevator. The a/c in the window made a lot of noise
Overall nice area/ location. Very clean and comfortable. Breakfast area looked unkempt and could use some touch ups/ updating. Phone would ring at randome, but only one ring, went off a few times the middle of the night. Early in the AM, woke up to noises sounding like someone messing with the door/ door handle. ( no knock as if it was housekeeping)
I liked the location. We liked the room and cleanliness. The front desk offers if you forgot a bathroom item they give you a replacement for free. The room had a fridge TV and DVD player. They have a nice Indian restaurant to eat at. Lots of children running around very loud. They didn't have any lady products at the front desk, so we had to drive to the store. The door lock was broken and was difficult to open and close without it beeping loudly. The bathroom in room #117 had tile that was unfinished and jagged. We wanted to upgrade to a room with a fireplace but the fireplaces don't work we were told.
The staff was incredibly friendly and offered us some good suggestions on places to go. We ended up visiting the different small towns in the area, and in that regard, you couldn't lose. This hotel was close to everything. The room was clean as well. Overall, it was a pretty good hotel. The beds were fine, but the pillows were terrible. For some reason they were super inflated and as you slept they would shrink down by a lot. So, they were impossible to sleep two pillows high, and one pillow would end up flat like a pancake. Also, for a king bed, there should be king pillows. One big issue we had, and it could be limited to us, was that there was very little noise buffering, and we could hear everything in the hallway and from the room above us. That was frustrating when we really were looking for a good nights sleep. Also, if you have for t-mobile, prepare for no service at the hotel.
Significantly overpriced for what it offered!
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
Dated. Separate rooms (different building) from pool. Not described
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
Beautiful grounds. Pool. Hot Tub. Bedroom walls are thin, & people come in late or get up early to exercize in groups in spaces adjoining you. No 24h front desk. Do not expect to stay in the large brick main building, you will be in one of several modern motel-like buildings nearby.
A lovely clean room with value for money
The service was friendly, the hotel room was comfortable and the breakfast was good. No
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
Breakfast was quite good! Not having a restaurant & room service
I loved that this was a restored schoolhouse and the rooms were big and gorgeous! 4 poster bed, fireplace made it very comfy and a delivered breakfast basket was a nice touch.
The location was perfect. Close to the Mass Pike but in Lee proper, a few blocks from the main strip of shops and restaurants. They offer a small breakfast in your room during your stay. I didn't see any real common space and there isn't good parking signage. But they also don't really seem to care how/where you park so that's fine.
Great price for a nice room. No need to pay--- a night like local B&B's
It was very neat, and was not like a typical inn.. Was elegant in its own way.. Breakfast came in a basket, staff was very cooperative.. Loved the place
It's colonial charm and memorable atmosphere...
The staff was very friendly and helpful. The room was oddly arranged, and WIFI didn't reach the lower level where our room was.
The staff was very friendly and accommodating. When we decided to stay an extra night, they didn't have room but contacted other b and b's in area.
The rooms are lovely. Spacious and charming, and we appreciated the breakfast delivered to our door. There is no public space as with most B&Bs, and the upholstered furniture is a bit tired.