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Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Pool area was very nice. Close bus bus connections. Long way from beach. Room a little musty smelling. Club a little loud right below us.
The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
The location was great for us. It is located between the American hotel strip and the Mexican area of Cancun, giving us easy access to both worlds. From the hotel there is great access to transportation. It was not easy to get USD funds changed to MX Peso.
We had an excellent stay here. We had a single night before catching our flight home. The room was clean, the bed was comfy, the wifi worked great, the location was great. The staff was helpful and friendly. They had one of the nicest "continental" breakfasts that I've seen in my travels, with a large selection of fresh cut fruit, fresh bakery products, "make your own waffles", and 6 hot food items. We went to the top floor by accident and bumped into the general manager of the hotel, who gave us a quick "tour" of the city pointing out some interesting points on the sky line. We would stay here again.
Location Was absolutely bad experince, never coming back or recommended !!
We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA. There is nothing I didn't like about this hotel. Highly recommended.
The staff mostly and the ease of my stay It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.
Friendly staff Good location for off-kulkana Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
The room was super clean, large. Well done rooms and just a good friendly place
Norman was awesome. He was friendly, knowledgeable and helpful.
Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door. It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach. The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
Location The room size was extremely small I ask for a two beds I have my kids with us and they said they have no more rooms so I ask for extra pillows and blankets because my husband had to sleep in the floor and they said they don't provide anything extra
The staff was very accommodating when we arrived early and had been traveling for well over 24 hours, the staff was able to get us checked in several hours before the scheduled check in time with zero hassle and no additional charges. This was awesome!
Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking. Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!
Hotel staff, facilities and breakfast
Hotel staff is very friendly. Cleaning of rooms very goog. The rooms are not verycomfortable and need to be refubished.
we stayed one night before travelling on - we were not rushed and didn't need to check out until 1pm. the staff were great and really helpful about local amenities, Great hot choclate nope
the sunny pool, great breackfast (buffet style) smell of room (very humid)
The cocktail waiter/barman - he was fantastic Too far away from anything useful
Hotel was well situated and very comfortable the staff are awful, they never asked us if we would like drinks when we were buy the pool and tried to rip us off when we checked out. not satisfied
The hotel staff was friendly and helpful, especially the door men and the wait staff in the restaurant. The desk clerks were less helpful. Air conditioner units were very noisy had to turn off to sleep
It was close to downtown Cancun. We were tired when we arrived, and the room they assigned us had not been cleaned. Second room we were given the bathroom door handle didn't work, and the toilet handle broke. We were exhausted so we settled by manually lifting lever to flush toilet.
Nothing in particular Room was no smoking but there was smell of smoking. Hotel was not central and a long walk for any eating places.
clean, comfortable, polite staff, central location, good value for money
A small, very eco-conscious green oasis in the middle of downtown Cancun. Shower wasn't very warm .. but we were having torrential downpours that might have affected the system.
Very clean, friendly staff, beautiful grounds, close to everything in Cancun Ac in room didn't really cool well
Low price The curtains of the rooms are very thin and you can see right through them from outside of the room. That means anyone walking through the hallway can see you inside your room. Even the smallest amount of light such as having the tv on makes the curtains transparent. We had to change our clothes in the washroom and were not comfortable at all in our room. Very unacceptable and I do not recommend it for any couples.
super clean lovely stuff close to the main street and bus stops small fridge
Really easy to get around. Real close to plaza Americas so that was convenient n/a
How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants The cleanliness-Towels and linen were not so fresh
We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Really cute and good security. hot water, 5 minute walking distance to a HUGE mall. great food nearby. across the street from a concert hall type place....VERY LOUD music until around 3 am.
Large suite. Swimming pool. Across the street from very loud bars. We couldn't sleep because of the noise. They switched us the following nights to a quieter area. The sofa was too old.
Donny and his mother were the most amazingly and gracious hostel hosts I've ever met. Such a pleasant. Experience living in their home/hostel/apartment ...idk what you call it but it was perfect for me. If you want a true Mexican experience and are traveling on a budget, THIS IS YOUR PLACE! Cheers to Donny for a great time.