Nestled on the beach, this Hotel Zone resort is 0.1 mi (0.1 km) from Delphinus Dreams and 2.5 mi (4 km) from La Isla Shopping Mall. Caracol Beach and Gaviota Azul Beach are also within 5 minutes.
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Best Cancún Hotels near Cancun Golf Club at Pok Ta Pok
Overall 9.3 Excellent
Based on 5,748 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
9.4
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Excellent
8.2
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Excellent
10.0
Pros: The staff, property, services, and landscape are amazing
Excellent
10.0
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excellent
9.1
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Details
Reviews
Overall 9.3 Excellent
Based on 5,748 reviews
Location
9.4
Wellness Area
9.1
Vibe
9.1
Amenities
9.0
WiFi
9.0
Service
8.9
Room
8.8
Breakfast
8.1
Location
9.3
Amenities
9.0
Service
9.0
Vibe
8.8
Room
8.5
Food
8.0
Beach
9.3
Location
9.3
Amenities
9.1
Wellness Area
9.0
Service
8.8
Pool
8.8
Vibe
8.8
Room
8.6
Value for money
7.9
Comfort
7.8
9.4 Excellent
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons: Intermitent Wifi and Cable TV, extra charges for additional person.
8.2 Excellent
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10.0 Excellent
Pros: The staff, property, services, and landscape are amazing
Cons:
10.0 Excellent
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Cons:
9.1 Excellent
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Nestled on the beach, this Hotel Zone resort is 0.1 mi (0.1 km) from Delphinus Dreams and 2.5 mi (4 km) from La Isla Shopping Mall. Caracol Beach and Gaviota Azul Beach are also within 5 minutes.
Nestled on a white sand beach, Le Blanc Spa Resort is an award-winning adults-only resort that offers lavish accommodations and multiple pools. It boasts 260 spacious luxury guest rooms. Each room features flat-screen TVs, minibars, coffee facilities, iPod docs, in-room safes, as well as free internet access. Guest rooms also fitted with climate control devices, and many offer balconies with scenic views of the ocean. Five restaurants and two bars provide a variety of on-site dining options for visitors. Guests can indulge in a French-inspired dining experience at LUMIERE, enjoy some Italian cuisine at BLANCITALIA, or take a culinary tour through the orient at BLANCASIA. The dining experience also includes breakfast and lunch buffet options, accompanied by views of the ocean. Beach side activities at the resort include snorkeling, swimming with dolphins, and jet boat rides. Le Blanc Spa Resort also provides tour packages to archeological Mayan sites. At night, the resort offers different entertainment options, including a casino night, magic shows, circus performances, and a tango night. The onsite spa boasts multiple treatment rooms, including options for couples, as well as saunas, hydrotherapy facilities, and Thai massages. Pilates and yoga classes are also available. Situated minutes from downtown Cancun and only a 30-minute drive from Cancun international airport, Le Blanc Spa Resort provides easy access to many of the local attractions. It is within a 15-minute walk from multiple beaches, including Forum, Chac Mool, and Gaviota Azul Beach. It is also less than a half-hour's walk to the Tequila Museum, Plaza Caracol Mall, and La Isla Shopping Mall.
Overall 9.3 Excellent
Based on 1,125 reviews
All Reviews
- All Reviews
- Couples
Excellent
9.4
Pros: The food and service
Excellent
9.4
Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Excellent
9.1
Pros: Everything
Excellent
9.1
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Details
Reviews
Overall 9.3 Excellent
Based on 1,125 reviews
Service
9.3
Wellness Area
9.2
Location
9.0
Breakfast
8.9
Vibe
8.8
Food
8.8
Amenities
8.4
Room
8.4
Service
9.4
Location
9.2
Pool
9.1
Wellness Area
9.0
Food
8.9
Amenities
8.6
Vibe
8.3
Room
7.8
Value for money
6.8
9.4 Excellent
Pros: The food and service
Cons: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
9.4 Excellent
Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Cons: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
9.1 Excellent
Pros: Everything
Cons: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
9.1 Excellent
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
Nestled on a white sand beach, Le Blanc Spa Resort is an award-winning adults-only resort that offers lavish accommodations and multiple pools. It boasts 260 spacious luxury guest rooms. Each room features flat-screen TVs, minibars, coffee facilities, iPod docs, in-room safes, as well as free internet access. Guest rooms also fitted with climate control devices, and many offer balconies with scenic views of the ocean. Five restaurants and two bars provide a variety of on-site dining options for visitors. Guests can indulge in a French-inspired dining experience at LUMIERE, enjoy some Italian cuisine at BLANCITALIA, or take a culinary tour through the orient at BLANCASIA. The dining experience also includes breakfast and lunch buffet options, accompanied by views of the ocean. Beach side activities at the resort include snorkeling, swimming with dolphins, and jet boat rides. Le Blanc Spa Resort also provides tour packages to archeological Mayan sites. At night, the resort offers different entertainment options, including a casino night, magic shows, circus performances, and a tango night. The onsite spa boasts multiple treatment rooms, including options for couples, as well as saunas, hydrotherapy facilities, and Thai massages. Pilates and yoga classes are also available. Situated minutes from downtown Cancun and only a 30-minute drive from Cancun international airport, Le Blanc Spa Resort provides easy access to many of the local attractions. It is within a 15-minute walk from multiple beaches, including Forum, Chac Mool, and Gaviota Azul Beach. It is also less than a half-hour's walk to the Tequila Museum, Plaza Caracol Mall, and La Isla Shopping Mall.
The Riu Palace Las Americas boasts paradise-like weather, an array of amenities, and plenty of activities for guests to enjoy. Suitable for business travelers and families alike, this award-winning resort employs a five-star service staff and offers no shortage of entertainment. It features premium amenities, including an all-inclusive food and drink menu, WiFi throughout the hotel, and 24-hour room service. Guests can indulge in one of the themed restaurants on-site, or get pampered at the Renova Spa. Each room at Riu Palace comes with air conditioning, a satellite TV, and a mini fridge. Guests can also enjoy the minibar, coffee maker, and the in-room safe. For innovative cuisine choices, guests can choose from Italian, Japanese, and Mexican favorites. For snacks and ice cream, Cauchino and Lounge 24 are ideal spots for a quick bite. The all-inclusive menu at Lounge 24 allows adults to enjoy unlimited appetizers, entrees, desserts, and cocktails, 24/7. Riu Palace boasts three swimming pools, a hydromassage area, and a swim-up bar. For extra relaxation, guests may indulge in working out at the fitness center, as well as relaxing in the sauna. The wellness center here also features spa services like body wraps, facial treatments, massages, and body exfoliation. For guests who enjoy recreational activities, the resort has a golf course that offers a shared golf cart, practice balls, and complementary bottled water. Other outdoor activities at Riu Palace include sea sailing, kayaking, beach volleyball, and scuba diving. Riu Palace Las Americas is an ideal location for a scenic getaway trip in Manzana, Mexico.
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Overall 9.2 Excellent
Based on 3,523 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Everything was amazing. All inclusive is best.
Good
7.7
Pros: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Excellent
10.0
Pros: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Excellent
9.4
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Excellent
10.0
Pros: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Excellent
8.2
Pros: Friendliest staff I ever encountered.
Excellent
10.0
Pros: clean rooms curteous staff
Excellent
10.0
Pros: Everything. From the room to the facilities. The people were so helpful and friendly!
Okay
5.3
Pros: Right next to the beach
Excellent
10.0
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
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Details
Reviews
Overall 9.2 Excellent
Based on 3,523 reviews
Location
9.3
Service
9.0
Breakfast
8.7
Amenities
7.7
Cleanliness
7.7
Room
7.2
WiFi
6.8
Wellness Area
5.7
Comfort
4.6
Location
9.5
Beach
9.1
Service
9.1
Food
8.8
Breakfast
8.5
Cleanliness
7.8
Room
7.5
Wellness Area
5.8
Comfort
4.8
Room
6.4
10.0 Excellent
Pros: Everything was amazing. All inclusive is best.
Cons: Hard to find anything that was bad. Would do it again.
7.7 Good
Pros: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Cons: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .
10.0 Excellent
Pros: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Cons: The gym didnt have AC sometimes.
9.4 Excellent
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
10.0 Excellent
Pros: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Cons: The room had a musty odor which after the second day I got used to.
8.2 Excellent
Pros: Friendliest staff I ever encountered.
Cons:
10.0 Excellent
Pros: clean rooms curteous staff
Cons: the rain
10.0 Excellent
Pros: Everything. From the room to the facilities. The people were so helpful and friendly!
Cons: Nothing. Everything was great!
5.3 Okay
Pros: Right next to the beach
Cons: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.
10.0 Excellent
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
The Riu Palace Las Americas boasts paradise-like weather, an array of amenities, and plenty of activities for guests to enjoy. Suitable for business travelers and families alike, this award-winning resort employs a five-star service staff and offers no shortage of entertainment. It features premium amenities, including an all-inclusive food and drink menu, WiFi throughout the hotel, and 24-hour room service. Guests can indulge in one of the themed restaurants on-site, or get pampered at the Renova Spa. Each room at Riu Palace comes with air conditioning, a satellite TV, and a mini fridge. Guests can also enjoy the minibar, coffee maker, and the in-room safe. For innovative cuisine choices, guests can choose from Italian, Japanese, and Mexican favorites. For snacks and ice cream, Cauchino and Lounge 24 are ideal spots for a quick bite. The all-inclusive menu at Lounge 24 allows adults to enjoy unlimited appetizers, entrees, desserts, and cocktails, 24/7. Riu Palace boasts three swimming pools, a hydromassage area, and a swim-up bar. For extra relaxation, guests may indulge in working out at the fitness center, as well as relaxing in the sauna. The wellness center here also features spa services like body wraps, facial treatments, massages, and body exfoliation. For guests who enjoy recreational activities, the resort has a golf course that offers a shared golf cart, practice balls, and complementary bottled water. Other outdoor activities at Riu Palace include sea sailing, kayaking, beach volleyball, and scuba diving. Riu Palace Las Americas is an ideal location for a scenic getaway trip in Manzana, Mexico.
Located at one of the most popular tourist destinations in all of Mexico and just outside of Cancun, The Hotel Riu Palace Peninsula is situated on a stretch of beach and framed by lush, tropical plants and Clearwater. It has a number of options when it comes to accommodations and services as well as dining, thus making it a spot that can easily attend to the needs of a variety of tourists and travelers. In terms of the general area, there is much to do and see. One can easily set up private charters, play a number of rounds of golf at any of the many country clubs of the area, visit historical landmarks, check out several museums, or simply enjoy local restaurants and shopping. The resort is accessible from the airport via complimentary shuttle or private transportation. Hotel Riu Palace Peninsula has many different options when it comes to rooms and suites, as well as deluxe villas with exclusive services. Amenities throughout include things such as free Wi-Fi, access to the hotel's private beach, Maine restaurant and theme restaurant access, four separate swimming pools, a swim-up bar, a first-class spa, coffeemakers, deluxe bathtubs, and more. Guests at Hotel Riu Palace Peninsula can also enjoy special rates at Puerto Cancun for golf, and this also includes green fee, shared golf carts, practice balls, and two bottles of water. The wellness spa has a massage room, beauty salon, gym, Jacuzzi, and sauna.
Overall 9.1 Excellent
Based on 5,033 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: service, food, location and entertainment
Excellent
10.0
Pros: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Excellent
10.0
Pros: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Excellent
8.0
Pros: The room was very nice and the cleanliness of the hotel was great.
Good
7.4
Pros: Great seating and overal service was wonderful....but....
Good
7.4
Pros: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Details
Reviews
Overall 9.1 Excellent
Based on 5,033 reviews
Service
8.7
WiFi
8.7
Value for money
8.6
Amenities
8.5
Location
8.5
Room
7.6
Breakfast
7.5
Service
8.9
Location
8.6
Pool
8.5
Amenities
8.4
Cleanliness
8.2
Beach
8.2
Room
6.4
Comfort
5.1
Service
8.9
Amenities
8.7
Pool
8.6
Food
8.4
Location
8.4
Cleanliness
8.4
Room
7.4
Comfort
6.0
10.0 Excellent
Pros: Everything
Cons:
10.0 Excellent
Pros: service, food, location and entertainment
Cons:
10.0 Excellent
Pros: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Cons: There was nothing I do not like about this place
10.0 Excellent
Pros: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Cons: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
8.0 Excellent
Pros: The room was very nice and the cleanliness of the hotel was great.
Cons: The food was lacking but that is somewhat understood at a resort.
7.4 Good
Pros: Great seating and overal service was wonderful....but....
Cons: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
7.4 Good
Pros: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Cons: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Located at one of the most popular tourist destinations in all of Mexico and just outside of Cancun, The Hotel Riu Palace Peninsula is situated on a stretch of beach and framed by lush, tropical plants and Clearwater. It has a number of options when it comes to accommodations and services as well as dining, thus making it a spot that can easily attend to the needs of a variety of tourists and travelers. In terms of the general area, there is much to do and see. One can easily set up private charters, play a number of rounds of golf at any of the many country clubs of the area, visit historical landmarks, check out several museums, or simply enjoy local restaurants and shopping. The resort is accessible from the airport via complimentary shuttle or private transportation. Hotel Riu Palace Peninsula has many different options when it comes to rooms and suites, as well as deluxe villas with exclusive services. Amenities throughout include things such as free Wi-Fi, access to the hotel's private beach, Maine restaurant and theme restaurant access, four separate swimming pools, a swim-up bar, a first-class spa, coffeemakers, deluxe bathtubs, and more. Guests at Hotel Riu Palace Peninsula can also enjoy special rates at Puerto Cancun for golf, and this also includes green fee, shared golf carts, practice balls, and two bottles of water. The wellness spa has a massage room, beauty salon, gym, Jacuzzi, and sauna.
When it comes to modern resorts that are all-inclusive and geared towards adults, Hyatt Zilara Cancun is a popular option among many. It offers over 300 hundred suites that easily cater to the needs of a variety of travelers and tourists. All of them include contemporary decor along with outstanding views of the ocean, pool, and resort. Hyatt Zilara Cancun is easily accessed from the airport via complimentary shuttle or private transportation. Area attractions include the Interactive Aquarium to the south, numerous parks in the surrounding area, and even golf courses that guests can take advantage of to play a round or two during the day. The rooms at Hyatt Zilara Cancun have a fun and relaxed atmosphere, and check in is at 3 p.m. daily. Accommodations vary in size all the way from those which are a few hundred square feet with cozy beds, TVs, full bathrooms, and balconies, to penthouse suites that offer over 1,300 feet of floor space, vanity counters, spacious bedrooms, dedicated living rooms, dining rooms, telescopes for stargazing at night, double whirlpool tubs, complimentary bathrobes, LED satellite TVs, coffee makers, exclusive access to the Chef's Plate gourmet restaurant and more. Hyatt Zilara Cancun has a lot to offer in terms of in-house dining and activity options. There are a total of six options when it comes to food as well as five separate bars. Guests can indulge in open-air seafood restaurants and a la carte options that overlook the sea. Those staying here can also drop in on nightly entertainment that features a celebration of Mexican culture and Venetian carnival shows, as well as play games, take art classes, attend culinary lessons, experience wine tasting, water sports, and more.
Overall 9.1 Excellent
Based on 3,244 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Everything is perfect!!
Excellent
10.0
Pros: Staff was always friendly and very attentive. Beautiful resort.
Excellent
10.0
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Excellent
8.8
Pros: We liked a good food and service was excellent
Excellent
10.0
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Excellent
9.7
Pros: the massages at the spa were incredible!!
Good
6.8
Pros: Room was clean. Staff were friendly and helpful.
Excellent
10.0
Pros: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Excellent
10.0
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Excellent
10.0
Pros: Best on the strip
Excellent
10.0
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Good
7.7
Pros: Nice food and stuff.
Details
Reviews
Overall 9.1 Excellent
Based on 3,244 reviews
Location
9.3
Breakfast
9.3
Service
9.0
Amenities
8.5
Wellness Area
8.4
Food
8.3
Vibe
8.2
Room
8.2
Bar and Beverages
7.8
WiFi
5.2
Breakfast
9.4
Location
9.4
Service
8.9
Wellness Area
8.4
Food
8.4
Amenities
8.3
Pool
8.1
Room
8.0
Location
9.3
Beach
9.2
Service
8.8
Room
7.8
Vibe
7.8
10.0 Excellent
Pros: Everything is perfect!!
Cons:
10.0 Excellent
Pros: Staff was always friendly and very attentive. Beautiful resort.
Cons:
10.0 Excellent
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
8.8 Excellent
Pros: We liked a good food and service was excellent
Cons: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
10.0 Excellent
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Cons: There is nothing we didn't like!
9.7 Excellent
Pros: the massages at the spa were incredible!!
Cons:
6.8 Good
Pros: Room was clean. Staff were friendly and helpful.
Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.
10.0 Excellent
Pros: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
10.0 Excellent
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Cons:
10.0 Excellent
Pros: Best on the strip
Cons:
10.0 Excellent
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Cons:
7.7 Good
Pros: Nice food and stuff.
Cons: Room with two separate beds. Uncomfortable
When it comes to modern resorts that are all-inclusive and geared towards adults, Hyatt Zilara Cancun is a popular option among many. It offers over 300 hundred suites that easily cater to the needs of a variety of travelers and tourists. All of them include contemporary decor along with outstanding views of the ocean, pool, and resort. Hyatt Zilara Cancun is easily accessed from the airport via complimentary shuttle or private transportation. Area attractions include the Interactive Aquarium to the south, numerous parks in the surrounding area, and even golf courses that guests can take advantage of to play a round or two during the day. The rooms at Hyatt Zilara Cancun have a fun and relaxed atmosphere, and check in is at 3 p.m. daily. Accommodations vary in size all the way from those which are a few hundred square feet with cozy beds, TVs, full bathrooms, and balconies, to penthouse suites that offer over 1,300 feet of floor space, vanity counters, spacious bedrooms, dedicated living rooms, dining rooms, telescopes for stargazing at night, double whirlpool tubs, complimentary bathrobes, LED satellite TVs, coffee makers, exclusive access to the Chef's Plate gourmet restaurant and more. Hyatt Zilara Cancun has a lot to offer in terms of in-house dining and activity options. There are a total of six options when it comes to food as well as five separate bars. Guests can indulge in open-air seafood restaurants and a la carte options that overlook the sea. Those staying here can also drop in on nightly entertainment that features a celebration of Mexican culture and Venetian carnival shows, as well as play games, take art classes, attend culinary lessons, experience wine tasting, water sports, and more.
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
Overall 9.1 Excellent
Based on 3,036 reviews
All Reviews
- All Reviews
- Families
- Couples
Mediocre
2.0
Pros: I like the facility
Excellent
8.0
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Details
Reviews
Overall 9.1 Excellent
Based on 3,036 reviews
Wellness Area
9.5
Location
9.4
Pool
9.3
Beach
9.3
Service
9.0
Bar and Beverages
8.9
Amenities
8.8
Breakfast
8.7
Cleanliness
8.6
Room
8.4
Comfort
7.8
Value for money
5.5
WiFi
4.3
Wellness Area
9.5
Beach
9.4
Pool
9.3
Location
9.3
Service
9.0
Breakfast
8.7
Amenities
8.6
Room
8.0
Comfort
7.9
Value for money
5.6
WiFi
3.1
Location
9.6
Beach
9.4
Wellness Area
9.3
Service
8.9
Amenities
8.7
Room
8.2
Comfort
8.1
Value for money
5.1
2.0 Mediocre
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8.0 Excellent
Pros:
Cons: No shuttle service
8.8 Excellent
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Cons:
8.0 Excellent
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Cons:
8.5 Excellent
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
10.0 Excellent
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
10.0 Excellent
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
10.0 Excellent
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10.0 Excellent
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Cons:
10.0 Excellent
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
9.4 Excellent
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10.0 Excellent
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Cons:
Enjoy a trip to paradise at Grand Fiesta Americana Coral Beach Cancun. It offers luxury lodgings that are ideal for couples, families, solo travelers, and the business-minded alike. This resort features beachfront accommodations overlooking the gorgeous Caribbean Sea. Grand Fiesta Americana Coral Beach Cancun offers guests the thrill of a lifetime with its water sports, including snorkeling over coral reefs, water skiing in the crystal-clear sea, and seasonal swimming with the sharks. Hiking trips through the jungle and guided mangrove tours are ideal for landlubbers. The resort is also located near the Playa Mujeres and Iberostar Golf Courses, and walking distance to the Plaza Forum shopping center and Plaza La Isla mall. Accommodations are as stunning as the views. Popular lodgings include the Jr. Suite Ocean Front with separate vanities in the bathroom, the Governor Suite with a private reception area and Jacuzzi, and the Grand Club Master with a spacious terrace, reclining furniture and a well-appointed bathroom. All rooms feature marble flooring and lush, relaxed furnishings. The resort’s onsite amenities include the world-class Gem Spa, offering massages, hydrotherapy, beauty treatments, and more. The cutting-edge fitness center offers ocean views, guided meditation, and yoga classes. If guests are traveling with children, the Coral KidZ Club uses state-of-the-art technologies to create a fun and immersive setting. Dining options at Grand Fiesta Americana Coral Beach Cancun are designed to meet the needs of all guests. Sip on frothy cappuccinos and nibble on European-style pastries at Coral Café. Tropical drinks, fresh seafood, and ocean views are on the menu at Isla Contoy. Delicious Latin cuisine, tequila tastings, and live entertainment are the norm at La Joya. When guests visit Grand Fiesta Americana Coral Beach Cancun, they enjoy one-of-a-kind adventures, a relaxed atmosphere, and world-class attention.
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Overall 9.0 Excellent
Based on 1,169 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
Excellent
9.0
Pros: The staff was very helpful, even though I had problems expressing what I wanted.
Excellent
9.6
Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Excellent
10.0
Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Excellent
8.2
Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Excellent
10.0
Pros: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Good
7.4
Okay
5.1
Pros: The beach front
Details
Reviews
Overall 9.0 Excellent
Based on 1,169 reviews
Beach
9.3
Location
9.3
Bar and Beverages
9.1
Vibe
8.6
Service
8.6
Breakfast
8.0
Food
7.9
Comfort
7.5
Room
7.4
Wellness Area
5.9
WiFi
5.6
Value for money
5.3
Location
9.3
Beach
9.2
Service
8.5
Breakfast
8.1
Vibe
7.9
Comfort
7.6
Amenities
7.6
Room
7.1
Value for money
5.8
Beach
9.4
Location
9.1
Service
8.6
Pool
8.3
Breakfast
8.0
Amenities
7.5
Comfort
7.2
Room
6.5
Value for money
5.3
Room
6.9
9.0 Excellent
Pros: The staff was very helpful, even though I had problems expressing what I wanted.
Cons: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
9.6 Excellent
Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Cons:
10.0 Excellent
Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Cons: The birds who fly in in the morning to steal my breakfast at the morning buffet.
8.2 Excellent
Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Cons:
10.0 Excellent
Pros: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Cons: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
7.4 Good
Pros:
Cons: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
5.1 Okay
Pros: The beach front
Cons: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
The Hotel Riu Cancun is located in one of the most popular tourist destinations for Cancun, and it features gorgeous sandy beaches alongside turquoise water. The hotel is a short ride from the airport and getting to and from there is easy thanks to its complementary shuttles, taxis, and car rentals that are available. When it comes to day-to-day activities in the area, in addition to the beach that the hotel is on, the famous Plaza La Isla is a short drive down the road to meet any guest's shopping needs, and then there is the beach pavilion further down the island that many people enjoy as well. The city of Cancun itself has a lot of things to enjoy as well. There are many restaurants, parks, nightclubs, and more guests can easily take advantage of. Hotel Riu Cancun is an all-inclusive resort with many options when it comes to rooms that will appeal to a variety of travelers. There are rooms ranging from double standards that include air-conditioning, Wi-Fi, safes, refrigerators, and the balcony to the luxurious suites that have all of those amenities plus hydro-massage bathtubs. The suites also feature gorgeous views of the sea. On the hotel grounds, there are three swimming pools as well as a free gym and whirlpool bath. There are also programs for the kids to enjoy and entertainment options during both the night and day for adults. Guests can enjoy the live shows, live music, and excellent dance opportunities as well.
Overall 8.8 Excellent
Based on 4,458 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: The location . The pools and the staff was friendly.
Excellent
10.0
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Okay
4.0
Pros: The staff!! They were outstanding!
Excellent
9.0
Pros: Great location... close to bars and shops Friendly staff
Excellent
9.0
Pros: The many pools and location of the resort
Excellent
9.0
Pros: The outstanding, friendly staff and the location.
Excellent
8.0
Pros: Balcony with ocean view
Excellent
10.0
Pros: Location view shows food
Excellent
10.0
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Poor
1.0
Pros: Location & ambiance.
Excellent
8.0
Pros: Very convenient, very clean, very good staff.
Excellent
9.0
Pros: Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.
Details
Reviews
Overall 8.8 Excellent
Based on 4,458 reviews
Location
9.1
Breakfast
8.4
Service
8.1
Room
6.4
WiFi
6.1
Wellness Area
5.2
Comfort
4.5
Location
9.2
Beach
8.4
Service
8.3
Pool
7.8
Cleanliness
6.3
Room
6.1
Comfort
4.7
Location
9.3
Value for money
7.8
Pool
7.4
Service
7.2
Cleanliness
6.1
Room
5.2
10.0 Excellent
Pros: The location . The pools and the staff was friendly.
Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
10.0 Excellent
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
4.0 Okay
Pros: The staff!! They were outstanding!
Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
9.0 Excellent
Pros: Great location... close to bars and shops Friendly staff
Cons: More entertainment at night for guests
9.0 Excellent
Pros: The many pools and location of the resort
Cons: It didnt offer room service, and really didnt have a place to get activity stuff.
9.0 Excellent
Pros: The outstanding, friendly staff and the location.
Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
8.0 Excellent
Pros: Balcony with ocean view
Cons: the pools closed at 7:00 pm
10.0 Excellent
Pros: Location view shows food
Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
10.0 Excellent
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Cons: Food was okay, nothing great.
1.0 Poor
Pros: Location & ambiance.
Cons:
8.0 Excellent
Pros: Very convenient, very clean, very good staff.
Cons: Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
9.0 Excellent
Pros: Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.
Cons: We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
The Hotel Riu Cancun is located in one of the most popular tourist destinations for Cancun, and it features gorgeous sandy beaches alongside turquoise water. The hotel is a short ride from the airport and getting to and from there is easy thanks to its complementary shuttles, taxis, and car rentals that are available. When it comes to day-to-day activities in the area, in addition to the beach that the hotel is on, the famous Plaza La Isla is a short drive down the road to meet any guest's shopping needs, and then there is the beach pavilion further down the island that many people enjoy as well. The city of Cancun itself has a lot of things to enjoy as well. There are many restaurants, parks, nightclubs, and more guests can easily take advantage of. Hotel Riu Cancun is an all-inclusive resort with many options when it comes to rooms that will appeal to a variety of travelers. There are rooms ranging from double standards that include air-conditioning, Wi-Fi, safes, refrigerators, and the balcony to the luxurious suites that have all of those amenities plus hydro-massage bathtubs. The suites also feature gorgeous views of the sea. On the hotel grounds, there are three swimming pools as well as a free gym and whirlpool bath. There are also programs for the kids to enjoy and entertainment options during both the night and day for adults. Guests can enjoy the live shows, live music, and excellent dance opportunities as well.
Nestled on the beach, this Hotel Zone resort is 0.2 mi (0.3 km) from Caracol Beach and 2.6 mi (4.2 km) from La Isla Shopping Mall. Gaviota Azul Beach and Forum Beach are also within 15 minutes.
Overall 8.8 Excellent
Based on 2,689 reviews
All Reviews
- All Reviews
- Families
- Couples
Good
6.0
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Details
Reviews
Overall 8.8 Excellent
Based on 2,689 reviews
Location
9.1
Service
8.7
Beach
8.7
WiFi
8.3
Room
6.4
Bar and Beverages
6.2
Amenities
5.9
Breakfast
5.4
Comfort
5.2
Location
9.2
Service
8.7
Beach
8.5
Food
7.3
Room
6.1
Vibe
5.3
Comfort
5.0
Location
9.3
Service
8.9
Beach
8.6
Food
7.7
Cleanliness
7.6
Room
5.8
Comfort
5.0
6.0 Good
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
Nestled on the beach, this Hotel Zone resort is 0.2 mi (0.3 km) from Caracol Beach and 2.6 mi (4.2 km) from La Isla Shopping Mall. Gaviota Azul Beach and Forum Beach are also within 15 minutes.
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
Overall 8.8 Excellent
Based on 2,304 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
8.0
Excellent
9.4
Pros: Beachfront, room,, location, service. Miguel was the best.
Excellent
8.2
Pros: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Excellent
10.0
Pros: Could be a diamond resort
Excellent
8.2
Pros: location, service, facilities
Mediocre
2.0
Pros: Nothing
Mediocre
3.7
Pros: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift.
So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Excellent
10.0
Pros: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Mediocre
2.5
Pros: Location wasn't bad, well within walking distance to the action
Details
Reviews
Overall 8.8 Excellent
Based on 2,304 reviews
Location
9.6
Service
9.0
WiFi
8.8
Beach
8.1
Room
7.7
Comfort
7.6
Breakfast
7.4
Value for money
6.7
Wellness Area
6.3
Location
9.5
Service
9.0
Pool
8.6
Beach
7.9
Cleanliness
7.9
Room
7.4
Vibe
5.3
Location
9.6
Service
9.0
Beach
7.9
Comfort
7.1
Room
6.8
8.0 Excellent
Pros:
Cons: Got a partial ocean view and had view of side hotel and wall
9.4 Excellent
Pros: Beachfront, room,, location, service. Miguel was the best.
Cons:
8.2 Excellent
Pros: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Cons: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.
10.0 Excellent
Pros: Could be a diamond resort
Cons: None
8.2 Excellent
Pros: location, service, facilities
Cons: water was too cold when took shower!
2.0 Mediocre
Pros: Nothing
Cons: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
3.7 Mediocre
Pros: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift.
So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Cons: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue.
I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel.
Are you going to refund me the money ?
Can you return me my vacation time in Cancun?
Can you not avoid give the false promise to next customers?
The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus.
This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience.
Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.
10.0 Excellent
Pros: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Cons:
2.5 Mediocre
Pros: Location wasn't bad, well within walking distance to the action
Cons: Bugs in the room staff was unwilling to help
Bar in lobby wasn't open
Not much of a selection in food menu
No action at the pool
Disappointed in amenities
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
Featuring ocean view or oceanfront rooms and suites, facing a white, powdery sand beach and brilliant turquoise water, this oceanfront resort is just minutes from The Cancun Center and main shopping and entertainment areas.
Overall 8.6 Excellent
Based on 4,357 reviews
All Reviews
- All Reviews
- Couples
- Families
Okay
5.3
Pros: Location and some services.
Excellent
10.0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Good
6.8
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Details
Reviews
Overall 8.6 Excellent
Based on 4,357 reviews
Location
9.2
Cleanliness
8.8
Service
8.2
Room
8.0
Breakfast
7.9
WiFi
6.3
Wellness Area
5.9
Location
9.3
Cleanliness
8.9
Beach
8.8
Service
8.3
Pool
8.2
Room
7.9
Breakfast
7.7
Value for money
7.4
Amenities
7.3
Food
6.9
Comfort
6.2
Location
9.0
Cleanliness
9.0
Beach
8.8
Service
8.4
Pool
8.4
Room
7.8
Food
6.7
Vibe
6.4
5.3 Okay
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
10.0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
6.8 Good
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8.5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
Featuring ocean view or oceanfront rooms and suites, facing a white, powdery sand beach and brilliant turquoise water, this oceanfront resort is just minutes from The Cancun Center and main shopping and entertainment areas.
This pyramid-inspired Art Deco Riu Caribe sits between a 300-yard, white-sand beach and Nichupté Lagoon, on north Cancún Island; a huge pool stretches 125 yards along the beach.
Overall 8.6 Excellent
Based on 3,264 reviews
All Reviews
- All Reviews
- Couples
- Families
Good
6.8
Pros: Great hotel, great location, great stay. Amazing staff.
Excellent
9.1
Pros: It was excellent. The resort is so nice a lot to do for all ages. Food great lots of different options at all times of the day and night. Weather amazing. Staff wonderful.
Details
Reviews
Overall 8.6 Excellent
Based on 3,264 reviews
Location
9.0
Beach
8.8
Service
8.6
Breakfast
7.5
WiFi
7.0
Room
5.9
Comfort
4.2
Wellness Area
3.1
Location
9.0
Beach
8.8
Service
8.5
Cleanliness
7.8
Amenities
6.5
Room
6.3
Comfort
4.9
Location
9.1
Service
8.6
Pool
8.5
Vibe
6.0
Room
4.9
Comfort
3.9
6.8 Good
Pros: Great hotel, great location, great stay. Amazing staff.
Cons: The staff at the front desk scheduled us a shuttle knowing our flight departure times and we ended up not being able to board our plane because we were too late. We ended up waiting 5 hours in the airport and each had to pay $200 us dollars to get a new flight. It was our first time flying internationally and we pretty much relied on the advise the hotel staff gaved us.
9.1 Excellent
Pros: It was excellent. The resort is so nice a lot to do for all ages. Food great lots of different options at all times of the day and night. Weather amazing. Staff wonderful.
Cons: slow unpredictable wifi need more options to get cash atm out of money must know cabs only take cash
This pyramid-inspired Art Deco Riu Caribe sits between a 300-yard, white-sand beach and Nichupté Lagoon, on north Cancún Island; a huge pool stretches 125 yards along the beach.
Celebrate your style at Aloft Cancun, a hip new hotel where you'll be steps away from the convention center. We offer easy-breezy access to the beach, upscale shopping, sizzling entertainment, vibrant nightlife and the best restaurants in town. Meet and mingle with friends at our w xyz(SM) bar, grab a sweet, savory or healthy snack from Re:fuel by Aloft(SM), our 24/7 pantry or play in our Re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.
Overall 8.6 Excellent
Based on 3,055 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
- Business
Excellent
10.0
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Okay
4.0
Pros: Location
Mediocre
2.0
Pros: Nothing
Excellent
10.0
Pros: Amazing Service! They were so kind and respectful.
Excellent
9.1
Pros: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise.
The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool.
The pool table was also nice.
Excellent
10.0
Pros: Excellent staff attentions
Excellent
9.7
Pros: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Mediocre
2.8
Pros: Lazy/rude just seems like they are not in the customer service business
Excellent
9.7
Excellent
8.2
Pros: perfect location for cancun nightlife scene and transportation in hotel zone
Excellent
10.0
Pros: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Excellent
10.0
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Details
Reviews
Overall 8.6 Excellent
Based on 3,055 reviews
Location
9.6
Service
8.7
WiFi
8.5
Comfort
7.2
Room
7.0
Value for money
6.9
Beach
6.9
Amenities
6.7
Cleanliness
6.0
Breakfast
5.7
Wellness Area
4.9
Location
9.7
Service
8.3
WiFi
7.4
Comfort
7.2
Beach
7.1
Value for money
6.6
Room
6.3
Amenities
6.3
Breakfast
5.8
Cleanliness
5.3
Location
9.7
Service
8.8
Value for money
7.1
Amenities
6.8
Comfort
6.7
Beach
6.5
Room
5.9
Cleanliness
5.7
Location
9.5
Service
8.9
Comfort
7.0
Amenities
6.3
Cleanliness
6.1
Room
5.9
Location
9.5
Service
8.4
10.0 Excellent
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Cons:
4.0 Okay
Pros: Location
Cons: Where should I start
2.0 Mediocre
Pros: Nothing
Cons: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
10.0 Excellent
Pros: Amazing Service! They were so kind and respectful.
Cons:
9.1 Excellent
Pros: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise.
The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool.
The pool table was also nice.
Cons: It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
10.0 Excellent
Pros: Excellent staff attentions
Cons: There's not towels for beach.
9.7 Excellent
Pros: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Cons: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal
- Bathroom was absurd. It's like a sliding door? No privacy whatsoever.
- No beach access. Beach was across the street so it wasn't too bad, though.
- If I'm picking nits, the elevators took forever sometimes.
2.8 Mediocre
Pros: Lazy/rude just seems like they are not in the customer service business
Cons: Just really bad service
9.7 Excellent
Pros:
Cons: Hot water was in and out
8.2 Excellent
Pros: perfect location for cancun nightlife scene and transportation in hotel zone
Cons: strange smell in room from the cleaning products, possibly used to cover up moldy smell
10.0 Excellent
Pros: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Cons: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
10.0 Excellent
Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Cons:
Celebrate your style at Aloft Cancun, a hip new hotel where you'll be steps away from the convention center. We offer easy-breezy access to the beach, upscale shopping, sizzling entertainment, vibrant nightlife and the best restaurants in town. Meet and mingle with friends at our w xyz(SM) bar, grab a sweet, savory or healthy snack from Re:fuel by Aloft(SM), our 24/7 pantry or play in our Re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.
With a stay at Beachscape Kin ha Villas & Suites in Cancun (Hotel Zone), you'll be within a 10-minute drive of La Isla Shopping Mall and Cancun Golf Club at Pok Ta Pok. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Overall 8.4 Excellent
Based on 3,585 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
Excellent
8.5
Pros: Nice pool and quick access to the beach.
Excellent
9.1
Excellent
8.0
Pros: We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money.
Okay
4.2
Pros: The breakfast was good.
Excellent
10.0
Pros: Best place we could have chosen in Cancun for a night relaxing getaway. Everyone at the resort was very nice, a ton of staff (all of which were very nice). it wasn't your typical cancun party hotel - it was very calm, some families, and a lot of europeans/south americans. Our room was great - very clean with a balcony with a sea view (even though we just booked a standard room)! The beach was amazing covered in palm trees for plenty of shade and relaxation.
Would definitely stay here again!
Excellent
9.4
Pros: The beach area is wonderful. Very easy to walk and enjoy the beautiful ocean. I have stayed here many times prior and my room was as I expected, large and clean. The new safe was nice to see. The grocery store is a short walk and very convenient to stock up your refrigerator. The lunch wait staff was very kind. I did not have breakfast or dinner here, I always venture out. I will stay here again.
Excellent
10.0
Pros: Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
Okay
4.8
Pros: beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax.
Good
6.5
Pros: I love that they have suites with a kitchen because it feels like home and is more flexible.
Excellent
8.8
Pros: Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas.
Good
7.7
Pros: Facility was nice beautiful. Food was great. Room was spacious.
Details
Reviews
Overall 8.4 Excellent
Based on 3,585 reviews
Beach
9.4
Pool
9.3
Location
9.1
WiFi
8.1
Comfort
7.7
Breakfast
7.5
Service
6.7
Room
6.6
Pool
9.4
Beach
9.2
Location
9.0
Comfort
7.7
Breakfast
7.4
WiFi
6.7
Service
6.5
Room
6.0
Pool
9.4
Beach
9.4
Location
9.3
Breakfast
8.0
Comfort
7.8
Food
7.4
Service
7.0
Room
6.1
Beach
9.5
Location
9.1
Breakfast
7.4
Amenities
7.2
Food
7.0
Service
7.0
Value for money
6.5
Room
5.7
Vibe
3.3
8.5 Excellent
Pros: Nice pool and quick access to the beach.
Cons: Limited and tight parking spaces.
9.1 Excellent
Pros:
Cons: The hotel caused an unnecessary delay when finalizing the check-out (not informing us after the room had been inspected), but otherwise it was an enjoyable experience in a great location.
8.0 Excellent
Pros: We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money.
Cons: Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.
4.2 Okay
Pros: The breakfast was good.
Cons: The room. Like a motel 6!
10.0 Excellent
Pros: Best place we could have chosen in Cancun for a night relaxing getaway. Everyone at the resort was very nice, a ton of staff (all of which were very nice). it wasn't your typical cancun party hotel - it was very calm, some families, and a lot of europeans/south americans. Our room was great - very clean with a balcony with a sea view (even though we just booked a standard room)! The beach was amazing covered in palm trees for plenty of shade and relaxation.
Would definitely stay here again!
Cons: Everything was amazing but if I had to say one thing - the room bathrooms are slightly outdated. But we were barely in the room anyways so it doesn't really matter!
9.4 Excellent
Pros: The beach area is wonderful. Very easy to walk and enjoy the beautiful ocean. I have stayed here many times prior and my room was as I expected, large and clean. The new safe was nice to see. The grocery store is a short walk and very convenient to stock up your refrigerator. The lunch wait staff was very kind. I did not have breakfast or dinner here, I always venture out. I will stay here again.
Cons:
10.0 Excellent
Pros: Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
Cons:
4.8 Okay
Pros: beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax.
Cons: Someone stoled money from my backpack in my room and my room had a problem with water, where the water flow through the floor. Maybe I didnt had look but, this was my experience
6.5 Good
Pros: I love that they have suites with a kitchen because it feels like home and is more flexible.
Cons: There were bedbugs that ate my dad alive and other customers had the same problem, even though I have stayed here before with no problems. I all also had a booking issue and they were not very helpful. I felt like they felt I was a wealthy American with lots of money so they could take advantage of me. But that is kind-of the overall feeling of the area anyway.
8.8 Excellent
Pros: Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas.
Cons: I got a bargain deal, and so got a room facing the street, and it smelled a little of mold. Next time I will splurge and get a higher-priced room.
7.7 Good
Pros: Facility was nice beautiful. Food was great. Room was spacious.
Cons: After paying $150 a night they asked for an additional $40 for a third guest. No problem their I guess that was the rule of the hotel.
We were in a rush to leave and upon check out they asked us to stay so they could review the room. This in itself was ridiculous. If their was an issue they could bring it up after checkout and then charge the credit card after.
After they reviewed the room they then brought up something absolutely stupid. They mentioned a small towel had blood on it and I needed to pay 20 pesos for it. I thought it was a joke. 20 pesos is not much equivalent to $1 but after spending over $400 on room , drinks and food they had the nerve to ask for 20 pesos for a small towen.
What a joke.
With a stay at Beachscape Kin ha Villas & Suites in Cancun (Hotel Zone), you'll be within a 10-minute drive of La Isla Shopping Mall and Cancun Golf Club at Pok Ta Pok. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
With a stay at Krystal Grand Punta Cancun in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Overall 8.2 Excellent
Based on 4,311 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Good
7.3
Pros: The beach
Good
7.1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10.0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Okay
4.8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Excellent
10.0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
10.0
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Details
Reviews
Overall 8.2 Excellent
Based on 4,311 reviews
Location
9.3
Beach
9.2
WiFi
8.2
Breakfast
7.8
Service
7.1
Room
6.7
Food
6.6
Value for money
6.5
Comfort
4.9
Location
9.4
Beach
9.1
Breakfast
8.1
Service
7.4
Pool
7.0
Room
7.0
Value for money
6.5
Food
6.5
Comfort
5.5
Location
9.5
Beach
9.2
Breakfast
7.8
Service
7.5
Pool
6.9
Amenities
6.9
Value for money
6.4
Food
6.3
Room
5.7
Comfort
4.7
Room
5.5
Comfort
4.6
10.0 Excellent
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
7.3 Good
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
7.1 Good
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Cons:
10.0 Excellent
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4.8 Okay
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
10.0 Excellent
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Cons:
10.0 Excellent
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Cons:
With a stay at Krystal Grand Punta Cancun in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
With a stay at Flamingo Cancun Resort in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby.
Overall 8.0 Excellent
Based on 2,489 reviews
All Reviews
- All Reviews
- Families
- Couples
Excellent
10.0
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Mediocre
2.2
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Good
6.0
Pros: Location on the beach
Mediocre
2.2
Excellent
9.1
Pros: Hotel Staff was friendly with a relaxing environment.
Excellent
10.0
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Mediocre
2.5
Good
6.0
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Excellent
10.0
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Details
Reviews
Overall 8.0 Excellent
Based on 2,489 reviews
Location
9.1
Beach
8.3
Value for money
7.5
Service
7.0
Breakfast
6.7
Room
6.3
Wellness Area
6.0
Comfort
5.1
Food
5.1
Bar and Beverages
5.0
WiFi
3.1
Location
9.2
Beach
8.5
Pool
8.0
Value for money
7.8
Service
7.1
Room
5.5
Vibe
5.0
Food
4.9
Comfort
4.7
WiFi
2.7
Location
9.2
Beach
8.5
Amenities
8.0
Cleanliness
7.6
Service
6.9
Room
5.7
Comfort
5.5
Food
5.3
10.0 Excellent
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Cons:
2.2 Mediocre
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Cons: No air condition.
Accomodation gave me hard time.
I had a hard time staying there.
I did not enjoy my time there.
6.0 Good
Pros: Location on the beach
Cons: Food was terrible, and no one spoke English.
2.2 Mediocre
Pros:
Cons: They gave me one bed instead of two. I had roaches in my mattress, toilet clog and a/c didnt work.
9.1 Excellent
Pros: Hotel Staff was friendly with a relaxing environment.
Cons: Wifi didn't work half of the time.
10.0 Excellent
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Cons: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
2.5 Mediocre
Pros:
Cons: I met another nice young couple who got ripped off with a bunch of unexpected charges.
6.0 Good
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Cons: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
10.0 Excellent
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Cons: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
With a stay at Flamingo Cancun Resort in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby.
With a stay at Hotel Cancun Clipper Club in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Overall 8.0 Excellent
Based on 748 reviews
All Reviews
- All Reviews
- Families
- Couples
Okay
5.1
Pros: The AC and shower were in good working condition
Excellent
9.4
Pros: Our room was spacious, especially for the low cost. The staff was attentive. The grounds and view were amazing.
Good
7.4
Pros: for budget accommodations, it's worth it. The pool is nice, there is free wi-fi in common areas, maid service, clean towels and functioning A/C
Okay
4.0
Pros: The a/couple worked great.
Okay
4.0
Pros: nothing
Good
6.8
Pros: Great location with free parking in an area where parking is hard to find. Nice looking exterior and well maintained.
Good
6.0
Pros: The price was cheap, the location was very convenient if you want to party and go to clubs. There's a lot of stuff to do within walking distance, but the hotel is still quiet. The pool was nice, and the swim-up bar was fun. I appreciated the security at the entrance to the hotel, the staff was very friendly, and when we reported that our air conditioner was broken, someone was there to fix it within 15 minutes. They let us check in early, and even upgraded us for free.
Good
7.4
Pros: The standard room was huge, bathroom, kitchen, dining area spacious bedroom. There was a nice size swimming pool, and one restaurant with bar onsite. Free wifi in the lobby and at the pool.
Okay
5.4
Pros: Good location, pool area was nice.
Excellent
8.8
Pros: Right in the middle of all of the fun in Cancun, but set back from the main road enough to be quiet, this was a great find. Huge room, huge pool, very clean, and great location. The mattress was very firm, and the shower was barely warm and had needle-like spray, but that can be forgiven for the price and location.
Okay
5.7
Pros: Location was good.
Excellent
10.0
Pros: The price, great food, beautiful and extra large pool, clean N comfortable rooms
Details
Reviews
Overall 8.0 Excellent
Based on 748 reviews
Location
9.5
Bar and Beverages
9.2
Value for money
8.8
Beach
8.6
Service
7.5
Room
6.4
Breakfast
6.2
Vibe
4.7
WiFi
2.1
Location
9.6
Value for money
8.9
Service
7.5
Room
5.4
Comfort
5.4
Location
9.5
5.1 Okay
Pros: The AC and shower were in good working condition
Cons: I was unhappy that the Internet didn't work in the rooms. That is a serious problem for me.
It's an ugly building if you care about that
9.4 Excellent
Pros: Our room was spacious, especially for the low cost. The staff was attentive. The grounds and view were amazing.
Cons: Even with the lame toilet, I would give a perfect score if not for 1 major disappointment. They made the building look great with bright colorful lights... one of which pointed directly into the only window in our room with no shutters. You can almost make the room dark, but colorful lights will lightly strobe through the curtain in the room all night long. Major bummer, so only 4 stars. Chances are you won't even get that room, right?
7.4 Good
Pros: for budget accommodations, it's worth it. The pool is nice, there is free wi-fi in common areas, maid service, clean towels and functioning A/C
Cons: The bed was really stiff. If you like sleeping on hard surfaces, then you won't mind
4.0 Okay
Pros: The a/couple worked great.
Cons: There was a odor in the room, that smelt like bug spray mixed with bleach and disinfectant.
4.0 Okay
Pros: nothing
Cons: everything
6.8 Good
Pros: Great location with free parking in an area where parking is hard to find. Nice looking exterior and well maintained.
Cons: Room finishes are below average with very coarse stucco applied to everything including the dresser. Windows whistled all night with high winds outside. Although there was a jet tub, it was completely painted over and no controls to operate it. Staff gives you a tv remote which you have to turn back in. Hotel did not have a reservation for us even though it was paid in advance. Check out was delayed so staff can examine your room. WIFI is in lobby only and don't the water in the room.
6.0 Good
Pros: The price was cheap, the location was very convenient if you want to party and go to clubs. There's a lot of stuff to do within walking distance, but the hotel is still quiet. The pool was nice, and the swim-up bar was fun. I appreciated the security at the entrance to the hotel, the staff was very friendly, and when we reported that our air conditioner was broken, someone was there to fix it within 15 minutes. They let us check in early, and even upgraded us for free.
Cons: Our room, although very large, was dark and run down. It seemed clean enough...but you could definitely tell it hadn't been meticulously cleaned. When we arrived, our room was hotter than it was outside because the air conditioner wasn't working. We reported the problem and someone came to fix it within 15 minutes. Thankfully it worked through the night, but it stopped working again around 10am, so we ended up just checking out a little early to get out of there. Honestly, this resort is fine, but don't expect more than you're paying for. I'd say it's exactly what I would expect if I paid $50 per night in the United States. For a night or two, or if you're just in town to party and won't be in your room much, it's just fine, but I wouldn't recommend booking a long family stay here.
7.4 Good
Pros: The standard room was huge, bathroom, kitchen, dining area spacious bedroom. There was a nice size swimming pool, and one restaurant with bar onsite. Free wifi in the lobby and at the pool.
Cons: Where to start? We had stayed a week on the other end of the hotel zone for a week without seeing a bug or being bitten. Our room had several mosquitos, which we killed. Despite our efforts we still relater bit by mosquitoes in our room. Despite our efforts we still were later bitten by mosquitoes in our room.We also later found a dead roach in the kitchen, and there were many ants in the bathroom and running along the baseboards in the dining room. It was overrun with bugs, and I was afraid to sleep.
The Hotel has easy access to all the exciting portions of downtown Cancun, however you have to walk down a short Street to get to it and that street is full of rundown buildings that also made me feel unsafe. We were on the first floor and I was concerned that some will break into our room and something would happen to us. The room had a run down look to it. I would never stay here again.
5.4 Okay
Pros: Good location, pool area was nice.
Cons: Rooms don't have wifi as described.
Kids playground was next to a crocodile pit.
Tap water isn't potable
Shower water was barely warm
Towels only switched out every 2 days
8.8 Excellent
Pros: Right in the middle of all of the fun in Cancun, but set back from the main road enough to be quiet, this was a great find. Huge room, huge pool, very clean, and great location. The mattress was very firm, and the shower was barely warm and had needle-like spray, but that can be forgiven for the price and location.
Cons:
5.7 Okay
Pros: Location was good.
Cons: Older hotel that needs a little up-keep. No internet in rooms and sketchy in the lobby.
Beds were hard.
10.0 Excellent
Pros: The price, great food, beautiful and extra large pool, clean N comfortable rooms
Cons: Having to walk through a very dark alley to get to the main streets. There is lights but are not working do if I had been alone I would have been scared. Q but the price N food N comfort was well worth that only inconvenience
With a stay at Hotel Cancun Clipper Club in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
With a stay at Hotel NYX Cancun in Cancun (Hotel Zone), you'll be a 2-minute drive from La Isla Shopping Mall and 9 minutes from El Rey Ruins. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This hotel has facilities measuring 1055 square feet (98 square meters), including a meeting room. Free self parking is available onsite.
Overall 7.9 Good
Based on 1,923 reviews
Okay
5.7
Excellent
10.0
Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Excellent
10.0
Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
Good
6.0
Pros: Malls within resonable walking distance in both directions.
Mediocre
2.8
Pros: Location
Good
7.1
Pros: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Okay
4.5
Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Mediocre
3.1
Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.
Good
7.7
Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Good
6.0
Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Excellent
10.0
Pros: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Okay
4.8
Pros: Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However...
The hotel stinks, a mixture of mildew a specific cleaning agent and sewage.
The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls).
I know it sounds capricious but something is broken in this hotel.
I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.
Mediocre
2.0
Okay
4.4
Pros: friendly staff & good breakfast..
Okay
4.0
Pros: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Good
6.0
Pros: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Details
Reviews
Overall 7.9 Good
Based on 1,923 reviews
5.7 Okay
Pros:
Cons: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
10.0 Excellent
Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Cons: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m.
This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
10.0 Excellent
Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
Cons: We loved everything.
6.0 Good
Pros: Malls within resonable walking distance in both directions.
Cons: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
2.8 Mediocre
Pros: Location
Cons: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there.
After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed.
NEVER AGAIN.
7.1 Good
Pros: Complimentary wi-fi.
Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes.
Beach front.
Friendly staff.
Modern rooms.
Good breakfast.
Cons: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked.
Sheets had stains.
Both rooms had a strong odor coming from the drain in the shower.
The bar, restaurants, and room service only accept credit/debit as a form of payment,
You can hear everything in the hallway from the room.
4.5 Okay
Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Cons:
3.1 Mediocre
Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.
Cons: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions.
When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children.
The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room.
The wifi did not work in the room at all.
The concrete construction of the room made it impossible to get ANY cellular service in the room.
After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders.
Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us.
This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing.
I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
7.7 Good
Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Cons: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
6.0 Good
Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Cons: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course.
I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
10.0 Excellent
Pros: This hotel its truly amazing!
The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Cons:
4.8 Okay
Pros: Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However...
The hotel stinks, a mixture of mildew a specific cleaning agent and sewage.
The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls).
I know it sounds capricious but something is broken in this hotel.
I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.
Cons:
2.0 Mediocre
Pros:
Cons: They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...
4.4 Okay
Pros: friendly staff & good breakfast..
Cons: It's no beach in the hotel... terrible..
4.0 Okay
Pros: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.
Cons: No opening to the beach is the minus point of this hotel.
6.0 Good
Pros: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.
Cons: They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.
With a stay at Hotel NYX Cancun in Cancun (Hotel Zone), you'll be a 2-minute drive from La Isla Shopping Mall and 9 minutes from El Rey Ruins. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This hotel has facilities measuring 1055 square feet (98 square meters), including a meeting room. Free self parking is available onsite.
Located in Hotel Zone, this beachfront resort is in the entertainment district, 0.6 mi (0.9 km) from Forum By The Sea Mall, and 1.5 mi (2.5 km) from La Isla Shopping Mall. Forum Beach and Gaviota Azul Beach are also within 1 mi (2 km).
Overall 7.9 Good
Based on 198 reviews
All Reviews
- All Reviews
Excellent
8.0
Pros: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Details
Reviews
Overall 7.9 Good
Based on 198 reviews
Location
9.2
Breakfast
8.8
Beach
8.8
Room
6.9
Value for money
6.8
Service
6.4
Bar and Beverages
4.3
Food
3.4
8.0 Excellent
Pros: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Cons: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.
Located in Hotel Zone, this beachfront resort is in the entertainment district, 0.6 mi (0.9 km) from Forum By The Sea Mall, and 1.5 mi (2.5 km) from La Isla Shopping Mall. Forum Beach and Gaviota Azul Beach are also within 1 mi (2 km).
Smack center in Cancun’s legendary Hotel Zone, all-inclusive and family-friendly Panama Jack Resorts Gran Caribe Cancun is a picture-perfect escape packed with unlimited fun in the sun for guests of all ages.
With sun-kissed swimming pools and fun daily doings ranging from beachfront yoga to culinary classes and live music, each carefree day promises new adventures and unexpected delights. The young (and the young at heart) will love Camp Jack’s mini golf and water park, while adults won’t be able to resist the seaside serenity at Aura Spa. Beyond the resort, explore premier golf courses and ancient Mayan sites nearby or kick back in your indulgent accommodations to take in the ocean vistas from the private balcony. When hunger strikes, enticing restaurants and breezy bars serve an array of gourmet grub and cool cocktails to please all palates.
Overall 8.3 Excellent
Based on 18 reviews
Okay
5.4
Pros: We enjoyed being on the ocean and the staff were friendly.
Excellent
10.0
Pros: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Excellent
8.0
Pros: All you can drink and eat.
Excellent
10.0
Pros: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Okay
5.1
Pros: I liked the proximity to shops. The variety of restaurants and services.
Excellent
9.4
Excellent
9.1
Pros: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Good
6.2
Pros: Room
Location
Excellent
9.4
Pros: Location!
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Okay
4.8
Pros: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Excellent
8.0
Pros: The food, the facilities, the comfort, the staff.
Good
6.0
Pros: All Inclusive
Good
7.2
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Okay
5.6
Pros: Great buffet selection
Okay
5.6
Pros: Serviço all incluse, incluindo bebidas
Good
7.2
Pros: Great beach, great staff. The food is very good.
Details
Reviews
Overall 8.3 Excellent
Based on 18 reviews
5.4 Okay
Pros: We enjoyed being on the ocean and the staff were friendly.
Cons: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
10.0 Excellent
Pros: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Cons: Losing my GoPro to the beautiful ocean waters.... :(
Like all of Cancun, be prepared to hear many soft sell pitches.
8.0 Excellent
Pros: All you can drink and eat.
Cons: The tours offered in the hotel were about 20% more expensive then booking online
10.0 Excellent
Pros: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Cons:
5.1 Okay
Pros: I liked the proximity to shops. The variety of restaurants and services.
Cons: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.
9.4 Excellent
Pros:
Cons: .
9.1 Excellent
Pros: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Cons: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.
6.2 Good
Pros: Room
Location
Cons: Food
Some part of the hotel a bit worn out
9.4 Excellent
Pros: Location!
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Cons: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant.
Deserts were not good
Spa service good value, but lacked luxury. Staff was nice.
4.8 Okay
Pros: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Cons: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given.
It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
8.0 Excellent
Pros: The food, the facilities, the comfort, the staff.
Cons: Nothing.
6.0 Good
Pros: All Inclusive
Cons: too cold water in the bahtroom
7.2 Good
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Cons: Could be better variety of international drinks.
5.6 Okay
Pros: Great buffet selection
Cons: Constantly pushing timeshare
5.6 Okay
Pros: Serviço all incluse, incluindo bebidas
Cons:
7.2 Good
Pros: Great beach, great staff. The food is very good.
Cons: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.
Smack center in Cancun’s legendary Hotel Zone, all-inclusive and family-friendly Panama Jack Resorts Gran Caribe Cancun is a picture-perfect escape packed with unlimited fun in the sun for guests of all ages.
With sun-kissed swimming pools and fun daily doings ranging from beachfront yoga to culinary classes and live music, each carefree day promises new adventures and unexpected delights. The young (and the young at heart) will love Camp Jack’s mini golf and water park, while adults won’t be able to resist the seaside serenity at Aura Spa. Beyond the resort, explore premier golf courses and ancient Mayan sites nearby or kick back in your indulgent accommodations to take in the ocean vistas from the private balcony. When hunger strikes, enticing restaurants and breezy bars serve an array of gourmet grub and cool cocktails to please all palates.
With a stay at Krystal Cancun in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Overall 7.8 Good
Based on 5,305 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
- Business
Excellent
8.0
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Excellent
9.4
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Excellent
10.0
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Good
6.0
Mediocre
2.0
Pros: Nothing a real dump
Good
6.5
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Excellent
10.0
Okay
4.0
Pros: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Good
7.4
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Excellent
8.0
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Excellent
8.0
Okay
4.0
Pros: Right on beach!
Details
Reviews
Overall 7.8 Good
Based on 5,305 reviews
Location
9.2
Beach
8.9
Breakfast
7.5
Value for money
6.6
Food
6.1
Service
5.7
Room
5.5
Amenities
5.2
Vibe
4.3
Cleanliness
3.9
WiFi
3.9
Comfort
3.8
Location
9.3
Beach
9.0
Breakfast
7.8
Value for money
6.8
Food
6.1
Service
5.5
Amenities
5.2
Room
4.9
Cleanliness
4.1
Comfort
3.8
Vibe
3.8
Location
9.2
Beach
9.0
Pool
8.3
Breakfast
7.5
Value for money
6.5
Food
5.9
Service
5.9
Amenities
5.4
Room
4.8
Cleanliness
4.1
Vibe
3.7
Comfort
3.5
Location
9.2
Beach
8.9
Service
5.6
Amenities
5.4
Room
4.9
Comfort
3.6
Room
4.4
8.0 Excellent
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point.
The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only.
The hot tub was being repaired and was not working when we arrived in the evening.
The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel.
There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags.
The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings.
The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning.
Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
9.4 Excellent
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Cons: The noise due to the club next door, but I did visit during spring break so it might be louder then.
10.0 Excellent
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Cons:
6.0 Good
Pros:
Cons: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
2.0 Mediocre
Pros: Nothing a real dump
Cons: Everything. Explode this dump ASAP
6.5 Good
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
10.0 Excellent
Pros:
Cons: Noise from clubs
4.0 Okay
Pros: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Cons: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
7.4 Good
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Cons: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
8.0 Excellent
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
8.0 Excellent
Pros:
Cons: Towels not replaced sometimes
4.0 Okay
Pros: Right on beach!
Cons: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
With a stay at Krystal Cancun in Cancun (Hotel Zone), you'll be within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
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