Overview

The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

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+52 998 848 7400
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Rates

Overall guest ratings

7.9/10 Good
Based on 2,130 reviews
See all reviews

Review highlights

  • 8.7
  • 8.1
  • 5.6
  • 5.4

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 379 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Childrens programs
    • Laundry facilities
    • Child pool
    • Babysitting/child services (surcharge)
    • Free parking
    • Steam room
    • Free valet parking
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.9 Good
    Based on 2,130 reviews
    • 8.7 "Great service."
    • 8.1 "Location is great."
    • 6.6 "Average cleanliness."
    • 6.6 "Breakfast is mediocre."
    • 6.4 "Food is average."
    • 5.6 "Average amenities."
    • 5.4 "Average value."
    • 4.2 "Vibe wasn't good."
    • 4.2 "Internet is poor."
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    Overall Rating

    7.8 Good
    Based on 1,107 reviews
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 8.1 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.7 "97% appreciated the closeness to the beach."
    • 6.9 "Average comfort."
      6.6 "Beds were acceptable for 66%."
      5.9 "For only 59%, the noise level was all right."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      6.6 "Beds were acceptable for 66%."
    • 6.0 "Food is average."
    • 5.9 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.9 "Value below average."
      4.4 "56% thought it was overpriced."
      2.6 "The price was too high for 74%."
      3.2 "68% said the breakfast was too expensive."
    • 4.0 "Internet is poor."
      4.4 "56% thought it was overpriced."
      3.3 "67% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
      3.6 "For 64%, the lobby entrance was sub-standard."
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    Overall Rating

    7.9 Good
    Based on 788 reviews
    • 9.5 "Wonderful beach."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.6 "86% said the concierge service was amazing."
    • 7.2 "Good location."
      9.4 "94% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 6.8 "Breakfast is mediocre."
    • 6.2 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
    • 6.0 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      6.4 "Only 64% said rooms were clean enough."
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 5.2 "Average value."
      5.1 "51% thought it was adequately priced."
    • 4.4 "Internet is poor."
    • 4.0 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
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    Overall Rating

    8.4 Excellent
    Based on 42 reviews
    • 9.6 "Wonderful beach."
    • 8.6 "Great service."
    • 8.4 "Location is great."
    • 6.0 "Rooms are ok."
    • 5.7 "Average amenities."
      5.5 "55% thought the building was acceptable."

    Overall Rating

    7.9 Good
    Based on 191 reviews
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.1 "Location is great."
    • 6.9 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 6.6 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      6.4 "Beds were acceptable for 64%."
    • 6.1 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 6.1 "Food is average."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.7 "Internet is poor."
    • 4.3 "Vibe wasn't good."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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