Sleep Inn & Suites

Room not cleaned, staff only have excuses

Cons: Ice machine in the second floor was broken. Went to do laundry, which is an advertised service of the hotel, but was told at the front desk that they had no change and we'd have to try going to the gas station down the street. Returned to our room in the evening after day 1 of our stay to discover that our room had not been cleaned. It was early evening - about 5 pm - but the person at the front desk (a different one from above) said that housekeeping claimed to have cleaned the room and the only things they could do for us were to give us fresh towels or move us to a different room. A complaint to the general manager of the hotel got a similar response. If the hotel is unable or unwilling to perform even the most basic services of a hotel, why bother staying there? There are a lot of options of hotels in the Carlsbad area. Choose any of the others over Sleep Inn.