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Sleep Inn & Suites

3825 National Parks Hwy, , Carlsbad, NM 88220, United States

+1 575 941 2300

$103+

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Hotels / United States / New Mexico / Carlsbad

Sleep Inn & Suites - Carlsbad - Building

Provided by Leonardo

Sleep Inn & Suites - Carlsbad - Bedroom

Sleep Inn & Suites - Carlsbad - Pool

Sleep Inn & Suites - Carlsbad - Lobby

Provided by Leonardo

Overall guest ratings

8.8/10 Excellent

Based on 219 reviews

See all reviews

Review highlights

Location

9.6
Breakfast

9.1
Food

9.1
Pool

4.0

Good to know

Great desserts & fruits
Great reception
Comfortable beds
Modern Hotel

Nearby

About

At the Sleep Inn and Suites hotel in Carlsbad, NM, you'll rest well and dream better. We give you easy access to Carlsbad Caverns National Park, Lake Carlsbad Beach Park and Lake Carlsbad Golf Course. We deliver the amenities you expect, including free hot breakfast, free WiFi, free weekday newspaper, free coffee, free parking, an indoor heated pool, fitness center, business center and guest laundry. Each smoke-free guest room offers a Flat-Screen TV, coffee maker, microwave, refrigerator, iron and ironing board. Select rooms include a sofa sleeper. We welcome sports groups, weddings, family reunions and tour buses. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Less More Choice Hotels

Amenities

Complimentary breakfast
Fitness center
Free Wi-Fi
Business center
Indoor pool
Air-conditioned
24 hour front desk
Non-smoking rooms available
Facilities for Disabled Guests
Free Internet
Pets not allowed
Free parking

Map

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 219 reviews

Location

9.6 "Terrific location."
Breakfast

9.1 "Excellent breakfast."
Food

9.1 "Food is to die for."
Vibe

8.9 "Vibe was good."
Service

8.7 "Great service."
Pool

4.0 "Pool is below average."

Overall Rating

Based on 137 reviews

Location

9.7 "Terrific location."
Food

9.3 "Food is to die for."

8.9 "Yummy desserts, said 89%."
Breakfast

9.3 "Excellent breakfast."
Vibe

9.1 "Awesome vibe."

9.8 "98% thought, the hotel was modern."
Comfort

8.8 "Comfort level is high."

8.9 "89% said the beds were comfortable."

9.4 "94% thought rooms were spacious."

Overall Rating

Based on 81 reviews

Location

9.6 "Terrific location."
Breakfast

9.0 "Excellent breakfast."
Service

8.8 "Great service."

9.5 "95% found the staff to be very friendly."

8.9 "89% said the reception staff was great."
Comfort

8.7 "Comfort level is high."

8.7 "87% said the beds were comfortable."
Cleanliness

8.5 "Generally very clean."

7.9 "79% said rooms were clean."
Pool

4.0 "Pool is below average."

Good to know

"Great desserts & fruits"

"Great reception"

"Comfortable beds"

"Modern Hotel"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

location size of room breakfast

Reviewed Jul 2016
3.4

review from

Ice machine in the second floor was broken. Went to do laundry, which is an advertised service of the hotel, but was told at the front desk that they had no change and we'd have to try going to the gas station down the street. Returned to our room in the evening after day 1 of our stay to discover that our room had not been cleaned. It was early evening - about 5 pm - but the person at the front desk (a different one from above) said that housekeeping claimed to have cleaned the room and the only things they could do for us were to give us fresh towels or move us to a different room. A complaint to the general manager of the hotel got a similar response. If the hotel is unable or unwilling to perform even the most basic services of a hotel, why bother staying there? There are a lot of options of hotels in the Carlsbad area. Choose any of the others over Sleep Inn.

Reviewed Jun 2016
9.4

review from

Nice layout, clean, comfortable, friendly staff, good breakfast, priced right, etc No ice machine on 2nd floor

Reviewed Jun 2016
10.0

review from

Staff was friendly and really helpful I enjoyed my stay will come back and stay here

Reviewed Apr 2016

10.0

review from

location size of room breakfast

Reviewed Jul 2016
9.4

review from

Nice layout, clean, comfortable, friendly staff, good breakfast, priced right, etc No ice machine on 2nd floor

Reviewed Jun 2016
10.0

review from

Staff was friendly and really helpful I enjoyed my stay will come back and stay here

Reviewed Apr 2016

3.4

review from

Ice machine in the second floor was broken. Went to do laundry, which is an advertised service of the hotel, but was told at the front desk that they had no change and we'd have to try going to the gas station down the street. Returned to our room in the evening after day 1 of our stay to discover that our room had not been cleaned. It was early evening - about 5 pm - but the person at the front desk (a different one from above) said that housekeeping claimed to have cleaned the room and the only things they could do for us were to give us fresh towels or move us to a different room. A complaint to the general manager of the hotel got a similar response. If the hotel is unable or unwilling to perform even the most basic services of a hotel, why bother staying there? There are a lot of options of hotels in the Carlsbad area. Choose any of the others over Sleep Inn.

Reviewed Jun 2016

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