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Sleep Inn & Suites

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Best Cleanliness

3825 National Parks Hwy, , Carlsbad, NM 88220, United States

+1 575 941 2300

$110+

Sleep Inn & Suites

Overview
Reviews
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Map

Sleep Inn & Suites - Carlsbad - Building

Provided by Leonardo

Sleep Inn & Suites - Carlsbad - Bedroom

Provided by Leonardo

Sleep Inn & Suites - Carlsbad - Lobby

Provided by Leonardo

Overall guest ratings

8.7/10 Excellent

Based on 462 reviews

Review highlights

Service

9.1
Location

8.9
WiFi

7.0
Pool

3.8

Good to know

Great reception
Clean hotel facilities
Modern Hotel
Comfortable beds

Nearby

3.5 mi Riverwalk Recreation Center

About

At the Sleep Inn and Suites hotel in Carlsbad, NM, you'll rest well and dream better. We give you easy access to Carlsbad Caverns National Park, Lake Carlsbad Beach Park and Lake Carlsbad Golf Course. We deliver the amenities you expect, including free hot breakfast, free WiFi, free weekday newspaper, free coffee, free parking, an indoor heated pool, fitness center, business center and guest laundry. Each smoke-free guest room offers a Flat-Screen TV, coffee maker, microwave, refrigerator, iron and ironing board. Select rooms include a sofa sleeper. We welcome sports groups, weddings, family reunions and tour buses. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Choice Hotels

Amenities

Complimentary breakfast
Fitness center
Free Wi-Fi
Business center
Indoor pool
Air-conditioned
24 Hour Front Desk
Free parking
Non-smoking rooms available
Facilities for Disabled Guests
Free Internet
Pets not allowed

Guest Reviews

All Reviews

Couples

Families

Solo

Overall Rating

8.7 Excellent

Based on 462 reviews

Service

9.1

Location

8.9

Cleanliness

8.7

Vibe

8.5

Breakfast

8.4

Room

7.8

Comfort

7.5

WiFi

7.0

Pool

3.8

Overall Rating

8.8 Excellent

Based on 258 reviews

Service

9.1

Cleanliness

8.9

Location

8.9

Vibe

8.7

Breakfast

8.3

Room

7.9

Comfort

7.8

Overall Rating

8.7 Excellent

Based on 189 reviews

Service

9.2

Location

9.0

Cleanliness

8.4

Breakfast

8.3

Room

7.6

Comfort

7.3

Pool

3.7

Overall Rating

8.4 Excellent

Based on 13 reviews

Room

7.4

Comfort

7.4

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

good breakfast

caverns

sleep inn

early evening

comfy bed nice

able to hold

hold our luggage

hear doors

great base

dirty towels

cordial and accommodating

10.0

Pros: Staff was friendly and really helpful I enjoyed my stay will come back and stay here

Reviewed Apr 2016

review from
10.0

Pros: location size of room breakfast

Reviewed Jul 2016

review from
3.4

Room not cleaned, staff only have excuses

Cons: Ice machine in the second floor was broken. Went to do laundry, which is an advertised service of the hotel, but was told at the front desk that they had no change and we'd have to try going to the gas station down the street. Returned to our room in the evening after day 1 of our stay to discover that our room had not been cleaned. It was early evening - about 5 pm - but the person at the front desk (a different one from above) said that housekeeping claimed to have cleaned the room and the only things they could do for us were to give us fresh towels or move us to a different room. A complaint to the general manager of the hotel got a similar response. If the hotel is unable or unwilling to perform even the most basic services of a hotel, why bother staying there? There are a lot of options of hotels in the Carlsbad area. Choose any of the others over Sleep Inn.

Reviewed Jun 2016

review from
8.0

Good for a Short Stay

Pros: The staff were very friendly and welcoming.

Cons: There was only one entrance and the bed was concave which hurt the middle of my back. The bed also was lower towards the top giving you a feeling you were about to flip over.

Reviewed May 2017

review from
9.4

We like Sleep Inn

Pros: Nice layout, clean, comfortable, friendly staff, good breakfast, priced right, etc

Cons: No ice machine on 2nd floor

Reviewed Jun 2016

review from

10.0

Pros: Staff was friendly and really helpful I enjoyed my stay will come back and stay here

Reviewed Apr 2016

review from
10.0

Pros: location size of room breakfast

Reviewed Jul 2016

review from
9.4

We like Sleep Inn

Pros: Nice layout, clean, comfortable, friendly staff, good breakfast, priced right, etc

Cons: No ice machine on 2nd floor

Reviewed Jun 2016

review from

8.0

Good for a Short Stay

Pros: The staff were very friendly and welcoming.

Cons: There was only one entrance and the bed was concave which hurt the middle of my back. The bed also was lower towards the top giving you a feeling you were about to flip over.

Reviewed May 2017

review from

3.4

Room not cleaned, staff only have excuses

Cons: Ice machine in the second floor was broken. Went to do laundry, which is an advertised service of the hotel, but was told at the front desk that they had no change and we'd have to try going to the gas station down the street. Returned to our room in the evening after day 1 of our stay to discover that our room had not been cleaned. It was early evening - about 5 pm - but the person at the front desk (a different one from above) said that housekeeping claimed to have cleaned the room and the only things they could do for us were to give us fresh towels or move us to a different room. A complaint to the general manager of the hotel got a similar response. If the hotel is unable or unwilling to perform even the most basic services of a hotel, why bother staying there? There are a lot of options of hotels in the Carlsbad area. Choose any of the others over Sleep Inn.

Reviewed Jun 2016

review from

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