Pros: "Great crew"
Cons: "For the price and service money well spent."
Cons: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"
Pros: "The actual fight was very good."
Cons: "I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great."
Cons: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."
Pros: "Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical."
Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."
Pros: "It was like flying on a private/ corporate plane . Will def go again"
Pros: "I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff."
Cons: "Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!"
Pros: "That a seat was available at last minutes."
Pros: "Not many people, even though boutique is more expensive I will use yall every time."
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."
Pros: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Cons: "It was over too soon. I would've to be able to do it again on a regular basis."
Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Comfortable ride with little delay. Good pilots"
Pros: "Friendly staff and ease of booking"
Cons: "The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service."
Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Cons: "It has been seriously delayed and I have not taking that flight yet ."
Pros: "The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats."
Cons: "The plane was really hot when I first got on."
Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."
Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"
Pros: "Boutique conducts business a little bit different from all the major airlines. Checking in and boarding is done very different. They arrange the seating based on the passengers weight. almost if you have chattered your own private jet. Very luxurious and comfortable. Although the plane is small, the takeoff and landing was very smooth. Don't hesitate do business with boutique."
Pros: "Great friendly pilots, smooth flight"
Pros: "Felt like flying private. No waiting in long lines to board or feeling "herded". Smoothest take and landing, and a very friendly crew. Refreshing break from the major airlines."
Cons: "Plane was very warm while boarding and awaiting take off."
Pros: "This was unique experience on an eight seated plane. Loved the service and absolutely will do it again!!"
Pros: "more snacks"
Cons: "small plane, was kind of tight"
Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"
Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."
Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."
Pros: "On time, easy check in, and friendly staff"
Pros: "The hospitality of crew"
Cons: "The noise of the plane"
Pros: "The flight was smooth and comfortable. It was nice not having to deal with the major airports."
Pros: "The Atlanta airport workers were the best!"
Cons: "The food choice was trash."
Pros: "Plane was nice. Pilots were excellent. Felt very safe."
Cons: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."
Pros: "What a fantastic surprise. Best flight ever and no hassle. Service is second to none!!! Husband loved it even more than I. Full size drinks and nuts, smooth flight all the way through, We will do this again and again. Thank you!"
Cons: "No downside at all"
Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."
Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"
Pros: "Easy on and Easy off, great customer service at checkin in LAX"
Cons: "NO TSA PRE? Cmon...that is a must these days. Flight left LAX almost 45mins late because we were waiting for one passenger to arrive. I'm all for waiting 10 mins or so for someone who has already checked in but to inconvenience the entire plane for one person that long was too much. Pilot who spoke to us upon leaving and when we landed in Merced was devoid of customer service skills and spoke in a way that was hard to understand."
Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."
Pros: "The crew was informative, pleasant, and easy to speak to. Take-off and landing were both VERY SMOOTH for a small 8-passenger plane."
Cons: "We flew with a lot of turbulence so the flight was slightly delayed."
Pros: "Care, service, concern"
Cons: "Everything was good Stormy, rough air and a safe flight"
Pros: "The flight was short and sweet.chexking in was simple...we just showed our I.d. The crew was friendly and the plane was nice."
Cons: "Nothing really."
Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."
Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"
Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"
Cons: "No toilet paper on plane."