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Nice new room. Close to palace and shops. Uninterested staff. Not service minded!
Good attention to customer The hotel requires renovation! The shower hinges were rusty, the door rubber seal was hanging, the "do not disturb" sign and safe were not functioning. The hotels needs to make small repairs before theay become major.
position the room was too small
you have to use public carpark, access is difficult, the staff were not very helpful
The rooms were renovated and nicely appointed. I had a double for single use and it was fine. The hotel, on your web site, offered a two bedroom suite. They do not have any two bedroom suites, they only have junior suites which are certainly not the same.
Nice Hotel good location. Noisy, very noisy, pay wi-fi, I stayed for six nights and they were unable to replace a light bulb in the shower even though I notified them on the first day.
The staff at the hotel went beyond what I expected to accomodate us, including assisting with the car rental. Also, while some of the guide books called the decor at the hotel non-decript or plain, actually the hotel is undergoing renovation, the room we had was all wired with the hi-tech capabilities, lighting, etc and had a understated, great modern decor. We really liked it.
Being so close to the Royal Palace and gardens. view from our window of the grounds!
Raffael in the bar and dining room - warmly friendly and welcoming - fun. Breakfast was very good. There was no information in our room about air-conditioning, hot water, dining room menu, the city and palace, television - especially English channels
Easy to find with car parking close by. The restaurant was open until 22:30 giving us a chance to get a meal even though we checked in late. The room was quite and the beds spacious. I can't think of anything!
Excellent facilities in spacious rooms. Quite inside the building. Very good breakfast included. Value for money. Good for one night stop over to visit Caserta Palace. Very noisy outside (for example by the pool) as it's located on the junction of 2 extremely busy roads. Not child friendly.
The aesthetics of the hotel. Nice rooms and halls. Great breakfast. Room equipment (e.g. shaving set, ). The hotel is a real museum! Too far from city center. Shuttle to city center not included (charged: 8 euros). No in room internet services (e.g. wifi). No bathtub. Shower too high. Bathroom was cold with respect to the room temperature.
This 4 star hotel feels like a 5 star at a 3 star price.
The hall is a spectacular excercise in tastlessly showy design, complete with a flashy neon reproduction of Botticelli's primavera. I immagine this may appeal to some but to europeans it looks frankly outrageous. If you like trash tho... First of all this hotel is not in Caserta.Neighborhood is dreadful and dangerous. Getting there from Caserta Nord means you'll be forced to make a UTurn on the main street. Once there we couldn't find parking. We got to the reception, waited 10 minutes for a receptionist to show up only to find out our room was not ready. We were asked to leave our luggage there and take a walk (this translates into loytering in the main street among flamboyant day/night workers). Later on we got back and they gave us the wrong key so that we entered a room already occupied by somebody else (with all related security issues).We finally reached our small room. Broken air-cond.Overall design is dreadfully kitch, complete with fake neon-botticelli in the hall.
Ease of use n/a
Room, nice and large.
The frendliness of the staff particulalry at the bar and reception The room access card did not work on a number of occasions. The hotel was aware of this and stated that it will be resolved at the end of this year but was somtimes a minor inconvenience.
lovely room and terrace with our room. Hotel looked very nice. only one retaurant open, staff in the retaurant were terrible, i complained to the manager as the service was shocking and the food not much better. Hotel did not charge us for dinner. very close to the motorway so no way you could have a window open at night.
Rooms were a good size and reasonably comfortable. Staff friendly and helpful. Hotel was fine for a 2 night stopover, would not really like to stay any longer. Hotel was quite empty lacked atmosphere. Probably better suited as a conference hotel
Clean and Good Value Food was mediocre.
Oddly the hotel displayed no name other than 'Hotel' outside. Clean and moderately priced, it was good value for money and well located for visiting the Royal Palace. The breakfast was pretty unexciting. For the money, it provided a good experience. The staff were nice and helpful. The breakfast, included in the room rate, was not specially good.
internet pay,it would be very good to use free internet in your hotel. This would be a big plus to your hotel.
The staff was most excellent. The hotel facilities are all very recent and good. The breakfast was very nice! The lack of proper parking. The bathroom could be improved.
The hotel was contemporary and clean. The staff was very receptive and helpful as soon as you walked in the door. The complimentary breakfast was good. Shopping district one block away. The thermostat was small and difficult to see and operate. It would be helpful to have a brief instruction pamphlet in the room for reference. A few dials on the thermostat not knowing their function. I booked 2 rooms and one room did not have a safe.
Friendly helpful service. Good shower and bathroom. Great position in town, near shops, attractive square, right by the Reggia (the big palace and tourist reason for being in town). All staff were very nice - breakfast staff went out of their way to give us great service and choice. The reception staff gave a great restaurant recommendation and drew a nice walk on the map. And great price. Signs suggested there was a gym but it wasn't open and showed no likelihood of being open soon (the designated space was just a storage room).
The lack of parking space was a major disadvantage
hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace. funny smell in bathroom and dinner was a bit disappointing.
The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay
silent, clean poor breakfast, dark room
The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.
While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.
the design the prices for drinks at the bar up theterrece are far too high!!!
Close to Railway Station in Napoli The Bathroom smelt bad.
the size of room..and the "trendy' decor There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.
Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.
Every single facility was clean and fine. No problem with using hotel. Nothing special, but wifi is too pricey.
A good hotel near to the more expensive shopping area , the staff are excellent in the way they communicate and help guests. I have now stayed a few times in the hotel and find its location safe (especially for Napoli and nice to walk around, there are interesting bars, trattorias and restaurants nearby. Not this hotel in particular, but in general the price of in hotel breakfasts, and I do know real Italians and what they eat for breakfast I am not commenting on the lack of a big American fry up. Only looking for a cornetto and cafe latte variation for a sensible price.
good neighborhood, close to good shoping district, nice rooms, but a little bit smal not so rich breakfast choise, no bar or caffe in the hotel
The localization of the hotel is great, in the Chiaia region, the best neighboorhod in town. The hotel is very near to the best shops in Naples, such as Gucci, Armani and Louis Vuitton and another great shops, so you can reach the best of the city in a short walk. The hotel is also near to some good bars and restaurants (like the great pizzeria Matozzi) and to some streets that are closed to cars and are great to walk around, so within a walking distance, you have the best of Naples. It is also just three blocks form the subway station that leads to the central station. The hotel is very good, the room is very modern, new and clean, with a large ans clean bathroom with amenities. The only bad point is that they don´t have a safe box in the room, but they have in the reception. The staff is great, always ready to help you, the breakfast is very good and the hotel restaurant serves pretty good foods for lunch and dinner. I would recomend this hotel for everyone, me and my family really liked it. Just to put a safe box in the room
Helpfulness by the stay. The bar tender during he evening of our stay was very curtious and informative. prices for drinks at the bar much to high
The room was immaculate and well kept. Beds were firm. Would definitly stay here again.
I like very much the hotel , all was perfect :)
perfect location very comfortable hotel!
Very well located
Excellent location...Walking distance to the seaside, right in the middle of the shopping district. Plenty of restaurants near by.
Excellent service all round . Excellent Room. Spotlessly clean. Excellent location. Though the restaurant not busy at night the food was absolutely delicious. Very nice staff. safe area of Naples. Walking distance to the main shopping area and Piazza Plebiscite. Not far from bay. Rooms lovely. One fothe best hotels I 've ever stayed in.
The suite that we had (and the building) itself was excellent . The staff were friendly but not trained to international 4 star standard and seemed unable to deliver even the simplest requirements. The restaurant and room service options were very limited and the waiting staff were appalling. Improved staff training and catering would make this good hotel a great hotel.
Very close to the station and the staff were extremely helpful. Room was of a very good size and good value for money.
The room was excellent. Shower was stopped up and no hot water in the evening. Shower was quickly fixed and plently of hot water next morning
Having a living room was wonderful extra space at this price!
Good location and friendly staff. Good value for money.
Good staff. Good location. Actually this hotel is not 4*. May be 2*. The photos on the site is much more better than reality. Could not advise this hotel to stay. Breakfast was poor. Actually it's hard to find quite good hotel with the good price in the cities of southern Italy, so if you have not any other ways, you could stay there for one night.
The hotel staff were extremely helpful.There were roadworks happening nearby and they offered to come and help us locate their offsite park.We stayed in Caserta to visit the nearby Palace and the location of the hotel was perfect for that. The rooms were generously proportioned with a sofa as well as a bed and the little extras like slippers and a robe to use were appreciated. Breakfast was quite ample. Difficult to access but that was more due to the roadworks than the location.
The nicest and most helpful staff on our entire tour of Italy
The rooms were pretty much suites, consisting of a living area and a bedroom. All was very nice, new, clean. Both rooms had its own AC unit. Free parking not far from the hotel was a plus, and free wi-fi also helped. Hotel staff spoke very little English, which is not to be held against them, just if you don't have a phrase book, it may be hard to communicate.
cleanliness, service, comfortable, spacious rooms close to reggia di Caserta
This 4-star hotel, nevertheless it is not very expensive. Rooms are very large, most of them are two-room. Wi-fi internet in rooms is very fast. Breakfast is very good. Hotel is very nice. Walls between rooms are very thin, so everyone can hear what in other rooms happens.
The attitude and friendliness of the manager and staff were outstanding. Although we had some technical problems with the air conditioning and the wifi, the efforts and overall response by the manager and staff to resolve them was exceptional. Each room has it's own computer as well as wifi for mobile devices. The flat screen tv has a wide range of channels and the bathroom is state of the art and clean. Our room was also quite large and breakfast was served in the room at the time we specified. Parking was on-site and free. The issues regarding the air conditioning and wifi were unusual and not the fault of the hotel.
The rooms are modern. The stay is very convenient and comfortabel.
Looks quite modern, new and everything white
The hotel was great. Good position to visit the Reggia, awesome amenities, all it's brand new and extremely chic none
The hotel staff let us deposit suitcases at Hotel Europe closer to the station while we looked around the palace. Really modern and comfortable hotel. Little bit far from the station. We had breakfast in the room, but the room was not so large with one small table.
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
The location was great. Walking distance to many restaurants Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
the staff and the comfort cooperation with staff,because of their poor english..
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.
Très propre et bien situé. Le quartier est sympa et animé. La piscine est un avantage incontestable à Naples où il n'y a pas de plage. Je rassure les nouveaux: le wifi marche très bien! La salle de bain était un peu vétuste et humide. Un bruit de moteur sourd était présent en continu. Un personnel très contrasté: des gens très aimables et souriants et des personnes très désagréables qu'on avait l'impression de déranger!
The hotel staff were great and the room was terrific. There was a great balcony and the view was incredible. The shower was awful. There was only a partial "door", and water got everywhere when you took a shower. We had to cover the floor in every towel we had in preparation for the swamp that followed. The pool also required swim caps which was weird and a big bummer because who wants to wear a swim cap?
I love the location and room. However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!
Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional! No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!
The hotel provided an excellent buffet breakfast which was included in the price. The view of the Bay of Naples was magnificent, particularly from the dining room. I also had dinner there and the service was excellent and friendly.
View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!
The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.
Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.
Beautiful view of the castle, the sea and the mountains.
The balcony and the seaview The room The central location.
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
fitness room, parking poor breakfast, location
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
Lovely place, little dificult to find, great welcome, dinner of antipasta was excellent,by candle light and pool, lovely pool, children delighted that swimming pool had a diving board
The hotel is located in a small mountain resort some distance from Caserta close to bars and restaurants busy in the evening. The room was comfortable and adequate for a short stay and the price was reasonable. Reception staff seemed a little disinterested but efficient. The choice for breakfast was limited but adequate.
good location, helpfull staff, good amentities, especially the pool
Quiet position and delightful staff. Good value. Swimming pool water was a bit sore for eyes
Very clean. Would probably be good for families with children. Nice pool area. The location was very far from Caserta and not that easy to find. The town is remote and has only a few pizza restaurants for dining. The halls were poorly insulated for sound. Hard beds and few pillows. Breakfast was minimal.
We planned to stay two nights and stayed for four. The location next to Cassertaanitca was walking distance. This is a typical Italian family run hotel so if you know Italy you will understand. Also dont expect English to be spoken however take your phrase book and try, they are very helpful and welcoming. We had some problems during our stay not associated with the hotel and they could not have been more helpful. It was nice to sightsee during the day then sunbathe round the pool to rest although the recent winds and rain had blown debris into the pool it was apparrent that the whole place is clean. The restaurant is used by locals at lunch time that says a lot about the quality of the food.
Good location, walking distance from the medieval town, good base to visit the Caserta Palace we had a room at last floor which was small and low and with not much air. Probably comfort is better in proper rooms.
Close to old town, relatively quiet surroundings. Occasionally there was just one young woman on duty who did not seem to understand the word 'explain' (what items on the menu were etc) in either English or Italian and so sevice was very slow.
Location. Room balcony.
Very friendly and helpful staff who went out of their way to make us welcome and share their knowledge of the locality Nothing really, although it would be very nice to have access to a small lounge area near the bar.