We only used the Hotel for a stop-over for a flight from Gatwick. It was very convenient with the transfer bus and this was the reason we booked the Hotel N/A
Clean adequate and comfprtable. My room was also very quiet. Nothing
Very slow service for bar food, which was of poor quality. Shower water was cold/luke warm.
Nothing stands out as being particularly special. The hotel was adequate for what we required, stop over for Gatwick airport.
...only the kind staff Everything...except the staff. Old, dusty hotel. HORRIBLE rooms and bathrooms... Stay only if its an emergency and if you just need 1 night to visit someone around that area near the so called "hotel"...or maybe Dracula's Manor.
reception staff friendly helpful and efficient. room comfortable and spacious, generous tea/coffee/toiletries. bar comfortable and relaxing, food good value, breakfast wide choice and well cooked. thought leisure facilities were included in price as in blackpool cliffs. disappointed to find they wernt. welcoming staff at breakfast was a little sharp in her interrogation of if youd paid. could have been handled, more tactfully.
The spaciousness of the hotel and its relative quiet. Room furnishings. Yes. the bathroom was not clean and had no soap, the passages and stairs needed new carpets and paintwork. There was no TV changer and none was supplied during a two day stay. Staff were reluctant to put meals and drinks on to the hotel bill and asked for cash. The carvery food was second rate by carvery standards. Check in was slow and confused.
Practical and comfortable
on both occasions the bathrooms were dirty. on the first occasion the wake up failed to matieralise.
used it as a stopover for an early flight the following day, good value with plenty of affordable holiday parking options
It was easy to find.It was very close to the motorway and it was very easy t5o get away from The hotel was quite possibly the worst (decor,service,food,facilities,staff and parking) I have ever experienced-anywhere in the world.
the staff were accommodating and helpful, really nothing seemed too much and my room was extremely comfortable and clean parking was tricky but this was quickly organised by the Ambers in their own carpark
The very friendly host who went out of his way to pick us up from the train station, and arrange our return trip. The room was comfy, clean and pleasant and we appreciate being served an early breakfast with great coffee so that we could catch an early flight.
Comfort, friendliness and good food
We stayed in the family annexe which was fantastic as we are a family of 6 we would normally have to book 2 or 3 hotel rooms.
Vert good hospitality and good location and nice breakfast. The owners are nice people, ready to do anything for you.
This hotel was close to Gatwick and the free shuttle to and from the airport was a great feature. We also had a rental car and this hotel was very close to the rental car drop off. From the drop off we could just walk to our south terminal. This B & B was clean, had a very good breakfast and we could walk to downtown and a number of eating establishments. (Six Bells Pub-excellent)
Clean, comfortable and 'chilled.' nothing
Excellent breakfast and excellent porter service fron airport. Getting up steep staircase with luggage. Should have been offered downstairs accommodation or told about the stairs
Bar was gorgeous, with fires and comfortable seating and 24 hour bar. This sets it apart from others They charge for internet usage, which in this day and age is utterly ridiculous. i have business matters to take care of in the evening and given the cost of the room i expect this to be included like most other hotels in the area do (warren house for example).
Good value for money and close to everything. The extra bed we had ordered was no good quality. Breakfast could be better with some cheese and ham for the sandwiches.
Location ideal for us as we have family living in Kingston.Having train station nearby, shopping centre at kingston. cannot comment.
clean and comfortable
Good location. Poor quality room - no telephone, threadbare carpets in the room and tired and tatty looking bathroom.
Breakfast Bathrooms need updating, pretty grotty.
Friendly, Helpfull Staff Meal wasn't very good.
the room was very comfortable
The staff were friendly and helpful, both in reception at check in and check out, and in the bar and restaurant. There were some indeterminate marks and stains on the wall of our room which were a little disconcerting. The buffet breakfast was not well tended the day we went down to breakfast - the food was congealed and cold in some of the holders.
Clean and friendly sharing breakfast table with strangers. No tea making facilities in room. Rather dated in decor.
Selection of food available, some missing items on restricted menu.
Spotlessly clean - you would struggle to find a speck of dust! Very friendly, courteous and efficient couple run this guest house. Ample parking. This place would have been amazing in 1985 - fine if you don't mind dated décor. The breakfast could be improved.
Only the location in respect to our destination (Iffield) The bathroom facilities were poor. The breakfast quality was poor. The room did not have double glazing. The bed linen and furnishings do not match and there is no homely feeling.
Close proximity to Gatwick, ease of access. Helpful staff. Being able to leave my car during my holiday. Strong smell of central heating oil in room.
The location was reasonably quite with only a little aircraft noise from the nearby airport. My room was very small and had a strong smell. However when I complained, I was moved to a double room. This had a small childs wardrobe that was not tall enough to hang my suit carrier. The bathroom was outside the room but private, except there was no lock on the door. The quirky furniture was not too my taste, but the bed was comfortable. Rugs on the floors were horribly dirty, and I made an effort not to stand on them in the bathroom.
Staff were very friendly and helpful and the Guest House had a very good, relaxing atmosphere.
No good points Run down. misrepresentation via website. dirty. unsafe (fire hazards, trip hazards)
Close to airport, nice spot
clean bed linen, secure car park peeling wallpaper in the bathroom, no complimentary bath soap or shampoo, train noise, faulty shower, cold breakfast, dated decor, fried food odour
The hotel did exactly what it said, it was clean, efficient and well situated for our needs. The food was well presented, albeit we thought that the standard was not up to the standard of the presentation, we thought the food to be too bland. But nevertheless it did sustain us.
Had our Christmas party there. Food and disco nice. Had a good time.
The food I had at the bar was good, and the staff were all really friendly and helpful. The AC didn't appear to be working in my room (only warm air would blow out), but the window opened, so I didn't feel the need to contact anyone about it.
Our room was very cold on arrival due to the heater not working but this was soon remedied when a member of staff checked it and then gave us the option of moving to another room, which we did. We were also impressed with the convenient connection to the airport, with buses running every 30minutes.
Ease to get to the Airport The sound of the elevator woke me up several times in the night and when I shifted myself the bed moved around, get rid of the wheels.
Very good restaurant and menu; staff were helpful and pleasant
Proximity to the airport and ease of catching courtesy bus.
Helpful courteous staff. Good level of noise (not intrusive) Problems with Wireless Internet access which meant I couldn't use.
The beds are so comfortable and soft.
Slept!! Double bed too small
A beautiful hotel set in great location. Will have to take the wife there sometime!!
wonderfully comfortable beds, gorgeous bathrooms. Very helpfull staff, and the most excellent breakfast I've ever had! Needs to have lighting that comes on when you walk round to the suits in the dark.
Fantastic setting, well furnished rooms and great service
It is a very convenient setting for Gatwick airport but the actual building and surroundings are beautiful. the room was very stylishly furnished. a luxurious bathroom and the staff were extremely friendly and helpful. A real gem.
Truly one of the best hotel experiences I've ever had. The staff is extremely kind and professional, and my room was magniificently decorated. The bathtub was even big enough for me, and at 6'3 that's rare to find. The surrounding neighborhood is quiet, and the hotel grounds are gorgeous and well kept. I hope to have a chance to stay again someday for more than a one night visit.
Every thing. The atmosphere. Just every thing is perfekt for a weekend stay with your wife
Great hotel...all very good.
The personal attention and quality of accomodation
I was very late coming in , but I had a very warm reception and was taken to my room very quickly , it was very homely and I was so sorry I only spent one night . My phone was ringing all the time , only to discover somehow calls were coming to my room not reception . Also the cold water didn't work in the shower . I did let them know
due to this nice garden and anchient atmosphere cold floor in a bathroom
Friendly staff, attentive and efficient. No milk in the room for tea or coffee.
staff was nice all the time. A bit of a language problem I guess. Had a problem to get to operate the safe but the gemtleman could not figure it out, but no big deal anyway. and 2. the wide angle lens of the camera sure does a good job in disguising the truth. The room looked spacious on the website, but once we experienced it , was a different story. Quite small I must say but it was clean , just that one gets a different impression when you see the pics on the website.
Friendly and helpfull staff
Excellent service - nice clean room Difficult to find - put the full address on the website
quite and welcoming, staff were helpful. Limited parking
Very friendly staff. Overall this is a hotel whose staff are trying hard to do well and getting it right.
The staf were very pleasant and helpful, the room was comfortable and warm and certainly value for money My bed was not made at all or the sheets changed in the 3 nights I stayed there and neither were the coffe/tea replenished. I was surprised that they did not have wifi or free to view TV but only the 5 Terestrial staions.
Good location and price. Good Friendly Service None really, although it would have been handy to have a mirror on the dressing table
Very friendly people.
Location, comfort, friendly atmosphere. I liked everything.
rooms were great, clean & tidy plenty of Tea & coffee resonable room service if required nothing
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
My daughter and I stayed. Lovely place!
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
Clean - nice room with ensuite - quiet - friendly
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
near the airpot cheaper then going to London and overnight rather old matresses on beds
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
All the staff were very helpful, and nothing was too much trouble for them.
other guests showing no reguard for others at 3 am when they got up to leave
Good food and good service
Convenience to airport. Quick courtesy car.
Free transfer and breakfast ıncluded ın faır prıce room very basıc and shower cabınet fılthy
The absolute only thing we liked during our stay was the fact that it was so close to Gatwick airport, besides that- nothing. The website was very misleading. We arrived and gave our name and reference number yet he had no knowledge of our booking. i had to go on his computer and print out confirmation from my emails- but as i was doing this.. he found my booking amongst a pile of notes in his filing cabinet. We had to pay for the transfer to the airport the next day- on website it say its free. Room was not very nice at all, pillows still had hair on them from previous guests. As travellers we have stayed at quite a few backpackers and hotels yet this bed was like sleeping on the floor and this accomodation as a whole was the worst we've stayed at. Definately not worth the money we paid!!
I think I was lucky.It could have been much worse! Just stay away...I really can't be bothered to waste my time writing the negative points of this hotel...far too many
Nothing The interior was old and battered, nothing like the photos on the website, very disappointing, cant stand the smell of curry!!
its a crap
Good staff Very noisy
Did not like the shower. It was not possible to adjust the water pressure nor the spray direction. It came straight down, full force.
close to airport, reasonable price, clean room
The location is good for those having to catch a plane early in the morning. The pickup service is excellant. This is definitely a budget hotel, clean but basic.
The bar/restaurant was good. It was damp.
I've stayed there many times, convenient, provide transport to airport and village nearby
The web page suggested 'a charming glorified B&B". The reality was nothing of the kind.
The Neighbourhood to the airport, the transportservice from and to the airport,the breakfast was ready early morning the central heating of the room was not started in time, after request it was corrected immediately
the breakfast and the price beds were old and saggy
Sink in bathroom very tiny with glass shelf above which covered half the sink so that when you cleaned teeth you hit your head!
Staff friendly Very bad insulation. I had a cold blow on my neck all the night and could hear the neighbor snoring like he was in my bed. The room was also stinking old smoke.
I loved the room. It was very clean and well heated. Fresh towels and tea and coffee were supplied daily. Everything was great.
Excellent location for trip into London
The park hotel was very convient for our purpose of visiting White Lodge in Richmond Park
comfortable, reliable, quiet, efficient
the food in the bar/restaurant was excellent. The location was also very good. Rooms were spacious and nicely fitted out. (especially liked the 24'' LCD tv on the wall). The reception staff were a little frosty on arrival as we had requested an early check-in due as we needed to change for a wedding. Also the taxi service they used was very poor and took 45 mins from phoning to travel 2 miles.
Staff were very welcoming. Great location for Teddington
Staff were friendly despite us arriving way outside normal check in time
Country House style hotel inMilton Keynes!
the friendly staff
Location Overpriced, room was too hot and breakfast very poor. Service from staff was poor
location for London and twickenham Room was too warm at night
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
very clean / friendly staff limited wine list that was overly expensive.
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
TV control doesn't work
Bed was comfortable and the place was decent Owner had very bad communication skills and acted as if we were intruding when we needed help with something. Heard afterwards from others that she runs people off with attitude.
We were extremely comfortable. The room was very clean (smelled great) and dust free though a tad small but the bed was most comfortable. Teas, coffees and cookies greet you when you walk into the room..... wonderful idea. The bathroom was fabulously tidy and the shower was relaxing. The breakfast prepared by the host was fabulous. The grounds were pretty and secure. It was very close to Town where we shopped and within walking distance too nice eating places, pubs, and a laundertte and so we didn't rent a car. It was also very close to Gatwick Airport, the Horley Train Station and the buses. Taxis arranged by the hotel were on time. All in all, we made an excellent choice. It felt much like a home...less like a hotel.
I like the most facilities in room about the tea/coffee,hot chocolate with cookies and also cleanliness of the guest house. I had a good sleep. Have very limited vegetarian breakfast.
Reception was very responsive to my e-mail queries. Room was comfortable and clean. Free wireless internet was a big plus. None.
Good value for the money, rooms were roomy for two adults and two children, excellent cooked to order breakfast, convenient to Gatwick airport. Decent selection of restaurants within walking distance. The bathroom had an unpleasant odor, but was clean.
Friendly and efficient owner. Excellent breakfast and convenient for early morning flights
Nice staff, tasty freshly cooked breakfast, nice garden, clean rooms, real English countryside house, free of charge shuttle to and from Gatwick. When booking this hotel please pay attention, that check-in hours are between 4 PM and 11 PM. If you arrive early you might not get in and better wait at the airport until check-in time.
In the room there was everything you could need from razors to a folder that had every takeaway/restaurant menu in the area.
I liked that we could have breakfast at any time we wanted (e.g. 5.00) and that they ordered the taxi to the airport for us (and payed it).
This is the second time we have used Rosemead and on both occasions we have been delighted with service received. We will use the guesthouse on future journeys without a doubt.
the hotel manager is very friendly and helpful. good location. although in general the room was clean, unfortunately the bathroom was very mouldy and therefore would need some redecoration.
everyone was friendly,very clean,good for money,was such a lovely place would deffently stay again within walking distance to town.
Good breakfast, decent bed.
the owners were lovely and their breakfast was superb on a very busy road
worked yes the hotel was of very poor standard and would not stay there again. Bathroom was disgusting
Friendly welcome and the location of the Hotel suited our needs for this particular trip.
The booking was canceled by the hotel two days before my arrival there. They did however make arrangements for me and my colleague to stay at the Ditton Lodge Hotel nearby which was excellent. The communication from the Hotel staff was excellent and I am happy with their professionalism in this matter.
Good breakfast very comfortable room at the rear of the hotel overlooking the garden so nice and quiet.
No bath in the room. The door rattled in the frame every time somebody else closed their door. This woke us up at 5 and kept us awake until we got up
We chose Warwick Lodge on line because we had a business appointment the following morning in New Malden. Our initial impression was that Warwick Lodge would be adequate. In fact, we were very impressed by the friendliness of the staff, the comfort of the room (though not large), and especially by the excellent breakfast which set us up for the busy morning ahead. Our thanks to Daniel and all his staff - see you again one day! The fire alarm went off as we were packing to leave. False alarm.
Very good location close to center of Epsom and the University. Only 10 min walking distance.Very good sized and clean room.Confortable parking . Excellent hotel staff. The hotel has not any own seating room .The breakfast is served in a adjacent restaurant/pub called Brewers Fayre
Nice clean room. Comfortable bed. Only one really small point. The tea and coffee making fascilities in the room were rather "tight" - one coffee would have used up everything and a quick biscuit would have been a nice tough. This may seem petty but the two of us arriving at the room prior to going out would have appreciated this little "extra".
Very good accommodation with the bonus of next door restaurant offering excellent food choice and quality.
Well placed; attractive and quiet setting; selection of restaurants nearby; sensible, functional, spacious no-frills room with good bed; good breakfast. Easily booked with last-minute cancellation possible. No bad points
Large spacious room with clean bathroom and linens Staff very helpful but if you hqve heavy luggage there is no lifts to rooms on second floor
The locality was central, staff were very welcoming and extremely helpful and the food was good definately great value for money. Rooms were clean and comfortable. Have no complaints.
comfy bed,pleasant staff. not enough t/bags etc.no extras ie:shower cap etc;. this hotel does not reflect p/inn adverts with Lenny.
Fine and convenient - quiet as well
The room was spacious and comfortable. Breakfast was great! Staff were welcoming and friendly
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
Very near the railway station -
wide and clean room The reservation through Arora hotel web site does not work.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
close to station,high standrad of facilities, excellent food.
Clean and wide room very low water pressure from the tap
Convienent location Dreadfull catering & and catering staff
the mattress and bedding was excellent paying for the parking
The staff is very friendly and hard working The trains are very loud
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Very reasonably priced.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Ease of getting around, helpful and friendly staff, generally quiet location
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Convenient location on airport Price of room service breakfast
location to the terminal restaurant was expensive
location was why I selected this hotel. location was excellent Very expensive!
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Ease and access to airport None
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
Ease of accessing the internet
Friendly and helpful staff and the food was great.
Clean & quiet
Friendly reception. Comfortable bed. Good breakfast. Cleanliness. 4 poster bed!! Overall pleasant stay. Shower was difficult to operate and noisy. Printed instructions in room might have been helpful. Toilet had noisy pump when flushed. Danger of disturbing others during the night.
It was very quiet at night even though it is on a main road, we couldn't hear the traffic. The staff were extremely helpful and friendly. The room was fantastic, clean, airy and the bed was comfy. The breakfasts were to die for, delicious and plentiful. The only tiny issue we had with the hotel was although they supplied a cot and bedding for my 1 year old son, they didn't own a high chair for him to have his breakfast in in the morning.
The staff are what make this a nice hotel. The facilities are outdated but the staff make it comfortanble and give it a home feel.
Friendly staff Noisy until 22:00
The hotel was comfortable and good value for money the full English breakfast included would have cost as much as £20 in other hotels. Everywhere was clean and the staff helpful and friendly. Our room was light and had all facilities. No, could have done with a few extra tea bags in the room, but sure if we had asked they would have been provided.
The owners and staff were friendly and the hotel was clean. The food was basic but cooked perfectly. The decor was worn and tired but basically we thought the hotel represented decent value for money.
Friendliness of staff
Friendly staff, spacious room. Wardrobe hard to access