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I loved that the hotel was in it's own quaint village with little shops that was within walking distance. We went to the restaurant Brandywine Prime where we had an excellent dinner. The room had a relaxing and romantic atmosphere. Everything was great!
This is a charming small hotel located very close to attractions in the Brandywine Valley. Great service, free afternoon tea, very nice continental breakfast included with a lovely lobby and wine bar. The rooms were clean and well decorated. A great place for couples for a weekend getaway and a very reasonable price.
The sweet character, the location, the decorations. The pillows are lumpy, and the beds need upgrading.
Hotel was friendly, with tea and cookies in the afternoon, and a good breakfast selection in the afternoon. The room was made up upon our return. We found the hotel very quiet and the location was perfect. I can't think of anything we didn't like.
Rooms clean, personnel extremely nice. Tea wasn't as elaborate as the travel book I bought made it sound, but still nice to have the tea available in the afternoons. Breakfast also extremely nice. We were very happy and would stay here again~!
The quiet and cleanliness as well as the good mattress and pillows which made for a restful night Nothing I can think of. Perhaps a bit more imagination could be used in planning the breakfast selections.
We loved our room, the fireplace and Jacuzzi were delightful. The staff was wonderful. The location was great - very close to everything we wanted to do.
I loved how it felt like a B&B but had the privacy of a hotel. The decor was dated but it added to the charm for the most part. The fireplace and tub were wonderful and even had candles. The breakfast was decent for a free meal. I would stay again. There were a few things like the soap dish & tub that had marks/chips in them but overall, the unit and building was in good shape, just dated a little. The waffle maker gave us trouble at breakfast, & no micro/coffee in the room but the fridge was useful
The room was lovely, quiet and private. The hot tub was spacious and gas fireplace welcoming in February. The breakfast was outstandingly fresh and the dining room was clean and charming. All in all, the experience was a nice addition to our visit to the Brandywine Museum.
It was a charming place to stay. We were served a lovely breakfast. The room was very pretty and comfortable Wish we had a coffee pot in the room. Breakfast wasn't until 8:00 so we early birds had to wait.
Staff was very accommodating. Beautiful atmosphere. Great breakfast. It was hard to find.
Great location - minutes from Longwood Gardens & Kennett Square restaurants, easy drive to Chanticleer Gardens and Winterthur. Stay two nights to see all the gardens. Innkeepers are very helpful and knowledgeable about the area attractions & restaurant.
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Very spacious and clean. Very courteous staff Bathroom needed to be updated
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Staff Bedsheets wasn't clean
I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom. I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.
Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty
Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.
Great location and free shuttle service was nice to and from downtown. Pricey on top of $25 cost for parking fee
Stayed one night on a road trip. Can't beat the location right off the highway. Comfortable bed, great air conditioning, great night's sleep.
Wonderful customer service, comfortable and very clean rooms, and an awesome price! I loved everything!
Only thing wrong was late at night had young females running and Loud in the hallway.
room décor, tv, and internet service paying for parking
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
Scratchy sheets, drab interiors
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
Parking was not included and no breakfast. Most other hotels include these things for the price.
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Got a free breakfast coupon for the buffet, which was great.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
contemporary appointments friendly helpful staff not soundproof rooms
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff and cleanliness of the hotel WAS AWESOME The heated pool wasn't even warm
brand new hotel, very clean. friendly, caring personnel very noisy AC bad wall soundproofing
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
The staff here is amazing. I've stayed here several times and they know me by name. Everyone is very friendly and they make me feel like a friend more than just a guest. The beds for me are very comfortable. I assume it would depend on what you prefer. I like that there is a grocery store right down the street, a seven eleven attached to the property and it's a short drive into the city. Rooms are equipped with a microwave and frig, breakfast has a nice assortment for a free hotel breakfast. Parking is free. I don't dislike anything per say, I just wish there was a pool on the property.
The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.
Staff Nearby neighborhood.
The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.
The woman at the front desk when I checked in was PHENOMENAL! Smart, proffesional, accomodating, efficient. I liked tre business center so I could print my boarding passes. The room smelled a little musty, nothing the ac didnt fix. Beds were very comfortable and I slept great 24 hour airport shuttle, the driver was prompt and professional The neighborhood is a bit questionable, but since there is a Police subsation we trusted it was okay to park the car overnight.
OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast
Antwone was the front desk clerk and he was more than hospitable. After a long day of having my travel plans interrupted by the Pope's visit and the lack of communication with US Airways, Antwone patiently answered the phone and provided any comforts needed at the hotel. Being offered bagels at midnight and getting a call asking if I wanted a wake up call was better than being at Grandma's house. Shuttle service took a long time
The staff and shuttle drivers were friendly and helpful. The airport shuttle was very convenient and there was a Seven Eleven market right next door. It was also very quiet! Well equiped room with microwave and fridge. The room was dated and so didn't appear as clean as I would have liked.
Clean the bathroom and carpeting and wash the sheets.
The beds were comfortable and the room had everything I needed for one night. I found a cockroach in the bathroom.
Rooms were spacious, well-designed, & had excellent lighting. Breakfast during the week was fine (eggs), but on Sat., Sun., & Mon., they serve a terrible chipped beef & gravy on biscuits- inedible. That alone would prevent me from staying there on weekends.
The staff was very professional, friendly and flexible. We originally planned to stay for three nights but b/c of a blizzard we had to stay two additional nights. The microwave needs replacing as the turn table did not rotate. Also, the televisions were not HD so the pictures were blurry.
All conveniences were there. You might want to add another computer for guest use, as one week night I did find both computers in lengthy use by one person and his partner. Inasmuch as my stay included time during the Passover Jewish holiday, your breakfast buffet should have included Passover matzoh as one of the available choices, and there was none. This would seem to show some ethnic insensitivity, since Jewish patrons should not eat bread or similar baked goods on this holiday.
Clean rooms, nice free breakfast. Only downside was when we called the front desk for pillows and a toothbrush, they made us come down to the front desk to get them. In my past experiences, I have usually received items directly to the room. To me, this exhibited some laziness on the hotels staff's part See above
Convenience on the road. I reserved a room at Hampton Inn, Malvern because it was close to two local historic sites that I wanted to visit. The desk clerk referred me to a friendy Episcopal Church just a short drive away, which suited my Sunday needs very well. The room accomodation had several welcome conveniences such as fridge, microwave oven, coffee/tea maker, TV and was very quiet and fresh. The bathroom was supplied with thoughtful items. A large room had been provided for breakfast for a sports/family event in the area so the breakfast bar was adequately accomodating for just regular folk. I will definitely stay here again while visiting family in the area. One very small problem with the room was that the bathtub plug did not function to stop water flowing out. I also found that the room a/c unit could not be programed to my preferred temperature, which is higher than the default cooling setting
Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town. The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.
Overall, I liked my stay. Everything was clean and fresh and comfortable. The sink is too high for the average person and shaped poorly so that it pushes you away from the sink. These two design flaws make using the bathroom sink awkward for anyone shorter than 5'10". The towels were very thin, probably old towels. I expected better from the Hampton.
The Staff was friendly and accommodating. The breakfast on Friday was not hot and the toaster was very slow.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Good amenities for the price, very clean and comfortable, friendly and helpful staff. Good location near the turnpike with lots of restaurants and shopping, yet quiet. Coffee available in the lobby 24 hours. The choice of hard or soft pillows was a nice touch. They didn't have much variety for breakfast. It was really boring for a weeklong stay, though the quality of the food was good.
It was very noisy. They allowed dogs - heard baking each day and had to move to a different floor. Also - lots of traffic noise. Major road outside hotel. Tractor trailers moving all night long.