8.0 ExcellentOct 5 2020
The staff seemed overwhelmed with the two staffers which took some time to be attended on site and when i called them up to extend my rental contract through the end of October as I was on hold for almost one hour and my call was also terminated so I called them right back until someone answered my call.Be honest with the actual time frames, leaving someone unattended and on hold for such a long time is simply not good at all.
2.0 MediocreJul 14 2019
When I called them to confirm my car rental reservation, they said that they have no car available for me. I told them that I had already paid for the car rental for 10 days at the time of online booking. However, it didn't change the outcome. Obviously, they gave away the car I paid for.
2.0 MediocreJun 30 2019
NOTHINGTHERE'S NO CAR WHEN I GOT THE SITE AND I'M STILL NOT REFUNDED!
2.0 MediocreMay 30 2019
NothingPoor customer service by the attendant. I prepaid for a car and was a few hours late picking it up on May 24th, 2019. The attendant gave my prepaid car to another customer and had NO cars to rent. I was offered a cargo van to drive from Chandler (Phoenix) Arizona to Las Vegas.
4.8 OkayApr 21 2019
Manager failed to mention that pre-paid gas wasn't refundable. I TRIED to do a good deed and fill the tank up with gas before returning the vehicle and they STILL charged me an additional $56 for the pre-paid gas!! I got ripped off for an extra $100! Great job!!
9.6 ExcellentAug 22 2018
Elizabeth was amazing! She clearly knows her job well and is very good at it! The whole team is friendly, personable, and genuinely interested in their customers. It was a pleasure!
10.0 ExcellentAug 9 2017
The car I got was in great shape and easy to drive. Very comfortable and easy to get used to driving. When picking up the car the attendant was helpful and answered all of my questions.N/A
10.0 ExcellentDec 18 2016
The vehicle was excellent in gas mileage, luxury, comfort and size.Nothing
6.0 GoodJul 27 2016
Reserved a compact car . Received a Kia Accent , a sub compact, with no cruise control .