Not as pleasing as my first experience
The location is great and the bed was comfy.
The room was not cleanest and the furniture was outdated. We didn't have a refrigerator either. The bathroom walls were filthy.
Very dirty !
Room was beyond dirty ! Headboard on bed was gross Walls had stains Dust everywhere Sheets was old not pressed Called to get shuttle no answer at all paid $20 to get from airport. Told the front desk and he said "well you see I'm the only one here" was really rude. Stay away !
The vending machines
The cleanliness of sheets toilet nd sink
Should be noted when booked it's under construction it was miserably hot in the entire hotel and it pool was not available.
Everything in the hotel was very clean and tidy
Resteraunt and Lounge open for limited hours
Long wait to check in, all counter people were stretched and multitasking, as a result I was given keys to an already occupied room. Very unpleasant for me.
How close it was to the airport
Hotel room was falling apart and needs to be updated. Also it wasn't very clean
Enjoyed from beginning to end
The staff was amazingly friendly and the room was gorgeous. There were plenty of towels and pillows the bed was perfect and the room was so clean. My boyfriend and I toured around and loved the decorations in the main conference part. I will defiantly come back if needed. Amazing price too! No issues with smoking!!
Well... I'm alive.
Bed was comfortable
Phone in room didn't work. Description of hotel said there was a "local" shuttle but it only went to airport and back. Very old and outdated hotel.
Glad to have refuge during the storm but won't be
We were refugees from Hurricane Matthew from South Carolina. We were traveling with my 84 year old mother-in-law. We were grateful for finding a place to stay to watch and wait to see the results from the hurricane. The hotel is close to several restaurants which was convenient for the travel weary. We also had a couple of staff at the front desk, the afternoon/evening guys, who were really concerned about our needs and went above and beyond to make sure we were comfortable.
We also encountered some staff that didn't care less about our needs. My husband takes injections weekly for his arthritis condition which requires refrigeration. We were giving a room with a refrigerator but we discovered that it didn't work. When we mentioned this, twice, to the front desk the day after our check in her response was "We can guarantee to get you another refrigerator. You don't seem happy so maybe you should just check out." Not the response we expected. Our room was also not cleaned, unless we ran down housekeeping, 3 or our 5 nights there. The bad out weighed the good so we won't be back.
Horrible hotel nite staf.
The day management team showed honest concern about my complaint and promised to credit me for stay.
My son and I arrived early in the morning. The desk clerk was no where to be found for twenty plus minutes. The security guard and another hotel guest went looking for her. She finally showed up checked us into the worse room in the hotel. Sent us the wrong way to our room. There was hair in the bed and shower. Dust every and a towel wrapped around the smoke detector. No remote for the tv. I had to plug in the lamps. We slept in our clothes on top of the beds with towels covering us. The room was musty as if it had been closed off for month. Horribly disappointed. The Quality inspectors need to come. Pictures are deceiving on hotels.com.
Conveniently located off Interstates 77 and 85, this Ramada Plaza Charlotte Airport Hotel and Conference Center is less than five minutes from Charlotte Douglas International Airport and near all of the action of downtown Charlotte including attractions and corporate offices. After an exciting day, refresh at this hotel with complimentary wireless Internet access, the on-site RCRH Bistro Restaurant, fitness center, seasonal outdoor pool, 24-hour local shuttle service, meeting and event space, and business center. Guest room amenities include iron and ironing board. Smoke-free rooms are available. There is no charge for children 17 and under with an adult.
Based on 1,441 reviews
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