Cons: They force me to paid extra in which I end it up paying.
Oct 5 2016
Smooth and quick!
Pros: Very efficient and they were waiting for us right outside the airport at 2am. We were off and driving in no time!! Highly recommend.
Cons: We didn't expect and extra $63 in fees which were not mentioned when we booked the car but overall we still felt it was a good deal.
Oct 13 2016
I was swindled
Pros: The ease of being taken to the airport by shuttle. The process was quick and easy.
Cons: The quote I was given by Kayak was not what I was charged. When I got to the counter I was charged an extra 11% tax on top of the taxes and fees already quoted. When I asked about it woman told me I was charged tax because we were in Puerto Rico. I have been to PR many times and NEVER had to pay more than I was quoted. She then told me I would be charged a flat rate of $4.95 a day for use of the pass that allows you to ride the "Autopista". Fine. But, again, when I turned that car in I was charged tax on that as well. And again, I've never been charged tax for use of the Autopista pass. I don't know what kind of scam they have going on over there, but I will NEVER use them again.
Oct 19 2016
Cons: Dennise, the cashier in charge of the transaction was rude and didn't give me enough information regarding the insurance. She charged me insurance for 2 days that I didn't need because I have my own, then she "reimbursed" is going to take two days for this so I'll have to look at my bank statement. She was unpleasant and had an attitude.