Pros: "Very smooth flight on time"
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Pros: "The seat wasn’t bad. Not too tight of course I’m only 5 feet tall. Enough leg room for me."
Cons: "I’m not sure if it would improve boarding time, but maybe calling the people at the end of the plane first to starting boarding until the front of the plane gets called last."
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Pros: "Clean planes nice staf..over all good"
Cons: "Best airline"
Cons: "The best air line"
Cons: "The flight was delayed for like an hour"
Pros: "All attention very well."
Cons: "Up date, the movie."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Great people"
Cons: "All around good service"
Pros: "The flight itself was excellent. Little turbulence"
Cons: "Delayed flight and little info and communication. To the point where all the passengers were told of change of gate from 19 to gate 6. To then,the personnel realize it was indeed 19. This at 2AM with people in wheelchairs and parents with infants. Terrible. Boarding was also a fiasco. Personnel checking in carry ons at the entrance to the plane and also inside. Terrible!"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Pros: "New plane with self service snacks and drinks."
Cons: "Delay was too much"
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "The seats on this airplane are very uncomfortable."
Cons: "Flight left late, crew a bit unorganized seating passengers."
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "all was very good"
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Crew on board"
Cons: "Flight was delayed multiple times"
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Pros: "Free personal device entertainment. Seat was comfortable for coach."
Cons: "Flight crew was less than friendly. In flight device was just ok."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "The at the entrance new service it was a good experience for me. I have physical problems and that service was an amazing relief for me. Thanks"
Cons: "Everything was good."
Pros: "The time of the flight"
Cons: "The costumer services"
Pros: "Every thing"
Pros: "Staff was friendly and accommodating"
Cons: "Delayed several times. Very inconvenient ."
Pros: "I love everything very good"
Cons: "Customer service, didn't have our seats"
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Cons: "Delays and accommodations"
Cons: "I'm still in Newark, nj"
Cons: "Boarding was unnecessarily disorganized. Boarding announcement didn't specify which flight. Use of group lines was not explained ahead of actual boarding. Employees did not always use microphone to explain boarding. Very noisy group of travelers on board on night flight. Bathroom sink area too small."
Pros: "Flight was on time"
Cons: "Check in was terrible"
Cons: "Time and efficiency"
Pros: "We like everything, no a problem at all! United made our flight excellent!"
Pros: "I like everything"
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Pros: "The lady helping me to get another plane was very nice because I lost it and was crying"
Cons: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Cons: "Flight was delayed from 9:20 to 1am because of no captain. There were minimal updates unless someone went to ask them. I think it's ludicrous to have to pay for a movie or a snack at 5am on a flight that should have already landed. I've flown plenty of other airlines that are sensitive to delays and accept responsibility. United did none of this."
Cons: "Overhaul everything was fine but my wife had to stay for another week because her dad had a stroke and is in the hospital in critical condition and trying to find out if I can get my change the ticket coming back from my wife Nancy Quintana"
Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "2 hour delay, had to get on and off plane, but mostly it was the rude ticket agents at the airport that were the problem. They were much more focused on scolding passengers on the mic than giving updates about departure time. To be fair the agent at the gate going to Des Moines was far worse."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Everything good"
Cons: "The chairs"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "SEAT was comfortable"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "You're charged for everything. When checking in you have to pay for your seats... what's the point of spending $350 on a ticket if you have to spend another $60 on your seat. What was the ticket for?"
Cons: "Absolutely one of the top worst flights I have ever taken in 26 years of flying. I honestly wanted to give them a shot. But between out rages bag fees, horrible boarding practices, and disruptive behavior It was terrible."
Pros: "Boarding was straightforward and fast."
Cons: "Apparent savings when booking are negated by the added fees if you want to choose a seat (from $6 to $45 each). Pay for checked bag online or you'll get fleeced at the airport. Crew was mostly polite but seemed bored. Tiny seats, of course. Big problem was passengers – not the airline's fault, but I spent the flight gagging in the cloud of passengers' BO and flatulence, trying to ignore the loud, drunk people behind me, and wishing the seatmate who spent the entire flight throwing up felt better. It was a gross flight."
Pros: "Waited over 45 mins to check my bag almost missed my flight and I pre checked in. Very Disappointed with no drink or food not good I won't be flying Froniter anytime soon"
Cons: "The crew was very nice"
Cons: "There was a malfunction online and I was overcharged for my flight. There were also delays going to and from my destination."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "We got to Milwaukee early."
Cons: "Zero entertainment options. Not even a way to see how much time or distance was left. The crew kept talking way too much about frontier's credit card. Feel nickel and dimed for everything. Seats seemed smaller. Overall felt like I was flying on a second tier/ cheap airline"
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "Delayed flight will not be able to make my connecting fligh to sfo really upset the flight was sent to Dallas for Refule please do something about this. Poor communication and costumer service never again."
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "The gate crew was very courteous when they told us that our flight was canceled"
Cons: "Our flight was canceled and we were unable to be rebooked until 6 days later which would have been the majority of the Christmas holiday to spend with my folks. We drove 30 hours one way instead."
Pros: "The crew was great, captain explains what's happening which I find rare these days (what flight path, when to go to bathroom because descent will start etc) but on a more than 5 hour flight from Florida to California, would be nice to have a free beverage served instead of the only option is to buy one and that's not even clear."
Cons: "No entertainment on flight or way to get food or drink that is obvious."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Cons: "Seats were horribly uncomfortable. We were on the runway when they suddenly had maintenance issues and were stuck out there for 2 hours until the plane was fixed. It's so expensive to check or carry on a bag making the savings in the airfare not even worth it. No internet option not even for a fee. They charge for everything!"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "Crew was very friendly"
Cons: "Seats insanely uncomfortable"
Pros: "Clean airplane. On time."
Cons: "The surprise at the check in desk to pay $50 for a carry-on bag! A total greedy corporate rip off."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "Easy to get on and off plane since fewer people brought carry-on luggage. The staff was also extremely friendly. The plan was clean and comfortable."
Cons: "No complaints."
Cons: "I was disappointed that there weren't any headrest monitors with movies and there wasn't music available. If they aren't going to offer that then at least offer free wifi"
Cons: "i hate paying $ 45 for a carry on each way i wasn't aware of it before hand when i booked on line."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "Boarding and flight were fine."
Cons: "I did not like the extra cost for luggage and having to purchase my seats. It made the flight not affordable. The luggage took a long time to get in Orlando."
Pros: "I like the price of the tickets, but then you have to pay more."
Cons: "That we have to pay for each bag we take, pay extra to choose seats, no food given we would also have to pay and no TV or entertainment."
Pros: "The inexpensive price is the main attraction, even after figuring out what the total price would be. The plane interior seemed new. The crew was pleasant."
Cons: "Navigating the website was a little confusing. The choices to be made could have been presented in a more logical order and the less expensive alternatives less hidden ( ie. not choosing a seat). The app was useless and logging into it was frustrating (being case specific should be noted on login). Itemizing every item to be paid for separately seems to be a little gimmicky to advertise a crazy low price. It leads to some resentment when you are then charged in potentially three different ways to pay for your bags on each segment of your trip. The overall price of the trip is still quite good, but it just leaves a bad taste in your mouth after feeling like you were just nickle and dimed."
Pros: "Plane was clean and flight was uneventful."
Cons: "Left Orlando over 1 1/2 hrs late. Gate crew kept announcing that our replacement plane would be arriving "shortly" but it turned out to be much longer than expected--could have communicated better."
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Cons: "I booked one of the big seats in front. It was great."
Cons: "Flight was delayed for 8 hours"
Pros: "good crew"
Cons: "not on time, delayed flight"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "I liked the cost of the tickets."
Cons: "It seems that they don’t really care about inconvenience to the customers."
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "I will never fly Spirit again. The prices of baggage and seat selection are ridiculous"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Cons: "The flight was delayed :) Merry Christmas"
Cons: "They wouldn't let the charge be cancelled"
Pros: "Crew were nice."
Cons: "Didn’t eat food or have entertainment so that’s why those are low scores. Also had a screaming child for the beginning and end of the flight."
Pros: "I liked that there were extra seats on the flight and the people I sat next to were super friendly. We all had a great conversation the entire flight."
Cons: "Airport • Kayak as a third party website usually gives a flat rate, we pay, and that’s it. Not with Spirit Airlines. When you get to the counter you HAVE TO PAY EXTRA for your carryon ($55) and your checked bag ($50). That’s an extra $100 that could have been used to purchase a flat rate flight through Kayak. • You can only pay with a card, you can barely use cash Flight • Seating was too tight, no room to stretch out • Snacks even the minimum was expensive. $4 for a 4 oz of juice with ice and more • When descending for landing the pilot circled around for a full hour- first we were over the incorrect airport then when we arrived at the correct airport there was too much air traffic to land right away. Between the surprise fees I did not budget for and the extra GS expenses, along with everything else, I will not ride Soirit Airlines again."
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Pros: "Cheap flight, nice flight attendants"
Cons: "Somewhat uncomfortable: no pocket behind front seat, just bungee cords. They charge for water. There is no entertainment at all. No movie, no magazine, no radio, not even funny announcements."
Cons: "Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned."
Pros: "The flight was on time and baggage retrieval was quick."
Cons: "I didn't like having to buy my baggage and seat in addition to my ticket. That was a bit confusing to me."
Cons: "See above, if you haven't noticed this flight was cancelled."
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "The diect flight"
Cons: "Additional cost. There wrre no savings by flying w/spirit. $52 to check lugguage plus $30 additional if ovet 40lbs. $82 total. Will not fly again if luggage needed"
Pros: "On time."
Cons: "No water or snacks. And baggage fees are very high."
Cons: "Hours worth of delays. Didn't bother to make up for the trouble. It was a mess. With zero explanation as to why the flight was delayed in the first place. Last time flying with spirit. But hey you get what you pay for."
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Cons: "Turbulence was awful.............I know that this is nothing that you can control"
Cons: "I was unable to make my flight due to a automated people tram that unfortunately closed my gate."
Pros: "On one leg of our flight, the humor injected into the safety procedure instructions was wonderful. Thank you."
Pros: "arriving ahead of schedule"
Cons: "high baggage fee and starving customers by selling them foods and drinks"
Cons: "No food or water. They sell everything"
Pros: "Our flights left on time and arrived either on schedule or early. Our luggage got there with us both times. Boarding was simple and quick. Good Job!"
Cons: "Our departure date was screwed up. I don't know how. Anyway, to change it to the correct date (even more than a week in advance) they socked us with a $500 change fee. And dealing with their customer service was a nightmare. I will think long and hard before EVER flying Spirit or using Kayak again!"
Pros: "The plane was really clean and the attendants both on the ground and in the air were both efficient and courteous. I had read a bad report and was worried but m happy to say my flight and check in went wonderful as well as the baggage handling....good job spirit!!"
Cons: "nothing at all"
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "Nothing! I will never fly with spirit again"
Pros: "That the plane was really on time."
Cons: "No good service. Service try to sell you overpriced snacks and drinks. Carry on bags $55, Drop off bags $52."
Cons: "Two delays then finally a cancellation."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Pros: "We landed safely."
Cons: "One of the flight attendants kept walking up and down the isle while eating and drinking her own food. A few passengers commented on her behavior and how inappropriate it was - especially for an airline that nickel and dimes its passengers so much. The comments increased when we had to stop in PA for a weather-related refuel and the passengers were given one cookie each, while she flaunted her apple and peanut butter and drinks. No food, no entertainment, as expected for Spirit. Makes more sense and is more pleasant to fly with any other airline. Spirit's website and phone customer service are incredibly difficult due to poor design, training, and restrictions. The online check-in and other services are glitchy and horrible to use and navigate. There's no search option, either. It feels like a scam to make you make an account to get your boarding pass. (Staff at the airport are much more adept and accommodating and friendly.) Very frustrating. I learned years ago not to fly with Spirit and am disappointed that I had to learn that lesson the hard way twice."
Pros: "Clean, simple, comfortable"
Cons: "I will never fly spirit again"
Pros: "We arrived in one piece in a timely fashion. That's it."
Cons: "The rows of seats are incredibly small, to the point the man in front of me leaped out of his seat and accused me of jamming my knees into his back. I was just sitting there and I think he was stretching back into my long legs. Really, there was nothing I could do because there was no room to move my legs out of his way. And the airline DIDNT EVEN OFFER WATER! And let's not forget that we weren't told ahead of time they charge for carry-on bags, so our affordable tickets went up $110 in cost. I will never fly Spirit again."
Cons: "2hrs late departing because of air traffic? I don't believe them. I saw a repair van on the tarmac. Seats are packed in VERY close and they don't recline. There's so little padding in the seat that you can feel the metal frame, so you're very uncomfortable. They sell everything they serve including water. There are no monitors so tv or movies are not even an option. Flight crew doesn't say good-bye, thank you or anything as you exit craft. I'm not sure what the attendants do other than offer to sell you water and tell you what you can and cannot do on their plane. They try to shame you into paying for your carry on and paying to book a seat, calling the seat they assign you "random" like they'll put you in the bathroom or out on the wing. When you get to the airport, you find the approved size for your included personal item is the size of your carry on. They don't check to see who paid for their carry on so only suckers paid. We will never ever fly Spirit!"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "Nothing - it was cancelled and I missed my trip."
Cons: "Terrible service only one flight a day."
Pros: "I was able to get a cheaper price with spirit."
Cons: "I didn't know the drinks, snacks, and luggage cost extra until after I booked. But after learning that was kind of spirits "thing" it wasn't so bad. I would definitely fly spirit again on a shorter trip where minimal luggage is needed."
Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."
Cons: "Almost everything. The service was terrible and so where the people around me."
Pros: "They took off and landed safely. Flight attendants weren't very friendly. More sarcastic. Flight delayed. Understandable. But crew very slow about boarding. That was most of the delay."
Cons: "See above"