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— BQN
Jan 19 — Jan 261
Round-trip
1 adult
Economy
From?
To?
Wed 1/19
Wed 1/26
Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $41 |
Average price round-trip | $245 |
Good deal round-trip | $76 |
Good deal one-way | $40 |
Best time to beat the crowds with an average 9% drop in price.
Most popular time to fly with an average 30% increase in price.
Flight from Fort Lauderdale to Aguadilla Borinquen
(avg. price over the last 2 weeks)
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When to book flights to Aguadilla
Estimated round-trip price
Average price per month
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Top tips for finding cheap flights to Aguadilla
- Looking for cheap airfare to Aguadilla? 25% of our users found tickets to Aguadilla for the following prices or less: From Tampa $44 one-way - $131 round-trip, from Chicago $188 one-way - $186 round-trip, from Los Angeles $333 one-way - $338 round-trip
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be January, November and December. The cheapest month to fly to Aguadilla is August.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Aguadilla flight deals.
- Although not particularly large, Rafael Hernandez Airport still provides passengers with an interesting selection of shops where they can spend the time browsing before their flights. The Shopping Area includes a Duty Free Shop and a number of souvenir shops and kiosks where you can find gifts for friends and family.
- If you fancy a bite before your flight, hit one of the many food concession stands located in Rafael Hernandez Airport’s food court. These include international names in the food industry as well as local coffee shops where you can have a taste of typical Puerto Rican cuisine.
- Have a long stopover at Rafael Hernandez Airport? A good idea is certainly to get out and explore Aguadilla and the surrounding area. Take a walk along Survival Beach, located only 1 mile north of the airport, visit the Old Aguadilla Lighthouse Ruins (1.1 miles to the west), or enjoy a spot of golf at the Punta Borinquen Golf Club (1 mile to the southwest).
- If your flight to Aguadilla lands late and traveling at night is not your thing, you can easily spend the night in one of the hotels located only minutes from the airport. Moreover, in addition to providing comfortable, soundproof rooms and a rich breakfast spread, many of them like the Courtyard Aguadilla offer a free airport shuttle available upon request.
- Want to go and meet a loved one arriving at Rafael Hernandez Airport? The passenger hub provides both passengers and their friends and family with a large parking lot, able to accommodate a great number of vehicles. The parking lot is located at the east side of the airport terminal and is available to all for a small fee.
FAQs - booking Aguadilla flights
Top 4 airlines flying to Aguadilla Borinquen
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19967 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Tanto el vuelo de ida como el vuelo de regreso, sufrieron retrasos.
Tanto el vuelo de ida como el vuelo de regreso, sufrieron retrasos.
Lots of time on the tarmac at both ends. LOTS of crew announcements that didn’t need to be made.
The flight was ok, the baggage claim took almost 2 hours. :(
Very satisfied with all aspects of my jet blue experience. Highly recommended.
Delayed with no updates and zero taking care of passengers
Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone
the delay is to much
Pros: "Very smooth flight on time"
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Pros: "Very good"
Pros: "The seat wasn’t bad. Not too tight of course I’m only 5 feet tall. Enough leg room for me."
Cons: "I’m not sure if it would improve boarding time, but maybe calling the people at the end of the plane first to starting boarding until the front of the plane gets called last."
Pros: "Clean planes nice staf..over all good"
Cons: "Best airline"
Cons: "The best air line"
Cons: "I love jetblue"
Pros: "All attention very well."
Cons: "Up date, the movie."
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."
Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!"
Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Great people"
Cons: "All around good service"
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Pros: "The flight itself was excellent. Little turbulence"
Cons: "Delayed flight and little info and communication. To the point where all the passengers were told of change of gate from 19 to gate 6. To then,the personnel realize it was indeed 19. This at 2AM with people in wheelchairs and parents with infants. Terrible. Boarding was also a fiasco. Personnel checking in carry ons at the entrance to the plane and also inside. Terrible!"
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Cons: "The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion."
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Pros: "Nothing"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Cons: "Delay was too much"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "Virtually nothing."
Cons: "Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats."
Pros: "Nice crew.."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."
Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."
Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."
Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."
Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."
Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."
Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "I liked the spacious seating of course"
Cons: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"
Pros: "Everything!"
Pros: "It was a short flight"
Cons: "Everything about the stews reflected that they'd much rather be somewhere else. Boarding was made into a ceremony worthy of the Papal Stations of the Cross - for God's sake, you were only boarding 40-odd people! Food...??? You're willing to SELL me junk food, water?!!! Far and away the worst aspect of this flight, though, was the ticket counter personnel, timing, process-boundness. A. the counter did not open until 0930 for an 1130 flight....you require me to be present 2 hours prior to takeoff, yet your people are not available to service B. the woman at the counter forced me to check luggage that I have carried onboard aircraft all over the world with no flack from anybody, my protestations notwithstanding C. she then explained that our checked luggage could and would not be checked through to our final destination and when I protested that I had had no such issues coming east and could not understand why we were having this conversation, she referred me to "policy." Malarkey. Want to hear something funny? The bags ended up being checked all the way, making my departure from the secure area to claim my bags at JFK pointless, and necessitating my submitting to security lines and scrutiny once again. As I said to my wife at the time of this debacle, if Aer Lingus is the only airline flying US-UK and a rowboat is my only alternative, please pass me the oars."
Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Pros: "Professional staff and clean seat with smooth pilot who was not constantly announcing things"
Cons: "Small seats"
Pros: "Good. Seating. Not too crowded"
Cons: "Na"
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least."
Cons: "No beverage service."
Pros: "Didn’t have any food, so there should be an NA option. It was a smooth trip from start to finish with very helpful ground and in flight staffs."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Cons: "flight was delayed"
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Pros: "I like that the flight got me to where I needed to go."
Cons: "Lack of legroom and $8 to watch TV seems ridiculous. JetBlue has free TV and better legroom. Probably won't fly United again."
Pros: "Staff was friendly"
Cons: "Wireless didn't work either way. Uncomfortable seats"
Pros: "The plane left on time and smooth transition on and off the plane."
Cons: "N/A"
Pros: "The crew was ok"
Cons: "The plane was delayed for hours no pilot who is that possible they board us and then make a announcement that we are delayed for another 130 ridiculous never had a problem with jet blue extremely dissapointed"
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."
Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "Seats."
Cons: "Sat in the middle of two people who took up part of my seat too."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Pros: "It was affordable. That was the most redeeming quality"
Cons: "No entertainment available, Very tight on elbow space."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Cons: "The last 5 times I have flown united I have either been cancelled or delayed to the point that I miss my connecting flight aND get to the destination. 24 hours later I will NEVER book a united flight again"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."
Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "Everything"
Cons: "NA"
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Cons: "Had to gate check bag both ways. Flight extremely delayed on way home causing me to miss connection; minimal communication from gate crew. A complimentary drink included a Dixie cup full of soda."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Flight times/ delay was changed 4 times. In the end we were 1 hr Late, not the worst, but not great either. Plane was nice and had charging outlets."
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Nothing."
Cons: "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."
On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding
Weather delays of hours but staff were professional.
Frontier's boarding process does not protect passengers from COVID or inconvenience. The plane should be boarded from the back to the front to prevent too much contact; this would also help the people seated in the aisle not to have to be continually rubbed up against and hit with bags and purses of the other hundred or so passengers that need to board their seats in the back of the plane. Board from the back to the front please. It just makes sense!
delayed 2hours they didnt keep customers updated
My qr code timed out at check in…. couldn’t get it back up…. was sent back to to get boarding pass printed out…. even though had confirmation number and proof of payment… after running through the airport all over the place trying to get everything get to gate at 2:04…. boarding stops 2:05….. scan my ticket an it reads ready to board….. door is locked and when someone finally comes out i told i can’t board
Still wouldn’t recommend this flight company to anyone.
Pros: "Not much."
Cons: "Checking was horrible. It didn't allow the printing of boarding passes so the lines were LONG and SLOW. Staffing not sufficient. After finally checking in and getting through security we realized we had to walk from terminal E to terminal A for the flight...not a short distance. And supposedly only 10 minutes until boarding was completed and doors closed. We raced, not stopping to grab a snack or drink thinking we could get something on the plane since the flight was 3.5 hours. Got to the gate and found this incredibly long line to board. The gate agent ignored those of us who paid for zone 1 boarding and just told everyone to board. We finally boarded and got comfortable, taking off about an hour late. After all that, the flight attendant announced that they had no food or drinks but if anyone wanted a bottle of water it was $2.99. Will never fly Frontier again."
Pros: "N/A"
Cons: "N/A"
Cons: "Very uncomfortable"
Cons: "late take off 30 minutes waiting for clearance from headquarters not airport"
Pros: "Price"
Cons: "Hardest most uncomfortable seats, ever!"
Pros: "I liked the cleanliness of the plane. The crew was pleasant. The pilot’s landing deserved an applause it so smooth."
Cons: "Only water is complimentary. There’s no on-board entertainment. The seats are not comfortable. I’ll prepare myself for the next flight with Frontier by bringing a book and travel pillow."
Cons: "I took my 11 year old daughter for her first unaccompanied airplane trip to Florida today on Frontier Airlines. I paid for a window seat in the back row, which is where she wanted to sit and is also required to sit being unaccompanied. A few minutes after she boarded she texted me that a mom told her to move over so her kids could sit at the window seats (my daughters seat). My daughter of course just listened and moved over. I was livid. I told her to tell the flight attendant but she didn’t want to make a fuss over it. What was this flight attendant doing? She had to notice the seat assignment switch at some point. I do understand that she also has other responsibilities and can’t be a hawk over my daughter. Why wouldn’t she make them move to their own assigned seats when she did notice a seat change? I understand that another adult passengers can make a seat assignment switch but NOT a child. I am also fine with a flight attendant asking my daughter to move but not another passenger. It sounds like a bully just wanting the best for her kids at the expense of my daughter. I was a fury of no sleep (I work night shift)and pregnant (emotional) looking for help at the airport and there was no one to help me! I wasn’t allowed to leave the gate until the plane pushed back but the gate attendant had left before the airplane pushed back. I should have called my daughter and had her put the flight attendant on the phone but at the time the thought never crossed my mind. After the plane left I complained to the ticketing counter who told me they couldn’t do anything to help me and gave me a number for customer service. I was then on with customer service for at least 45 minutes. They weren’t rude but definitely didn’t have a response that was very caring. They asked me why my daughter didn’t speak up on the airplane. I said, “because she is 11 and listens to adults when they tell her to do something.” They said they would report my case/ complaint to the “back office” so this would “never” happen again and gave me back my money for my daughters checked bag of $45. I had to push them to give me back any sort compensation. At this point I didn’t want to make it about money... it didn’t seem right. This is about my daughter and her safety and the service I paid for her to have in my absence. So I took the $45 deal and got off the phone. I am still so angry. This was her first flight alone and she’s a little scared, a little sad, and then she has to give up the one thing that she was looking forward to on the flight. If something would have happened on the flight they wouldn’t even know what seat she was in! I don’t know if I will ever book flights with frontier again. The flight also left 40 minutes late without any given reason."
Cons: "Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!"
Cons: "Pilot was very confusing with messages, ended up going back to gate to get gas after we began to taxi then sat on the tarmac forever. Only received water and a small granola bar after the third hour on the tarmac began. Pilot kept saying 30 more minutes, 30 more minutes. All in all it was just over 4 hours from the time I boarded to the time I took off."
Cons: "The only thing I didn't care for was that when my flight was delayed by three hours; when I landed the crew in the airport because an attendant refused to take minute to look at my ticket. If she had looked at my ticket she would have seen that I didn't miss my connecting flight because it was also delayed by three hours. I almost missed my connecting flight because this artentand kept refusing to help me and kept sending me to customer service who would have told me to get on my same connecting flight. The attendant was working at the desk near my connecting flight but refused to take a minute to try to help me even though she wasn't busy nor was she helping someone. I had to figure this out on my own while standing in line at customer service, which had about 100 people waiting who also missed their flight so I would have missed my flight if I had done what the frontier attendant from my connecting flight desk had instructed me to do. I had to run back to the gate minutes before boarding ended almost missing my connecting flight because of the attendant. Attendant worked at the denver , co airport. The crew on the plane and everyone else was great. Also didn't care for the charge for a carry on bag."
Pros: "Not much."
Cons: "To begin, our flight was an hour late to depart. The seating was horrendous! The hard plastic seats rivaled medieval torture instrumentation. They didn't offer refreshments on a three and a half hour flight, and to top it off a bunch of our items were missing from our bag when we found it at baggage claim. Worst!"
Pros: "The price of the ticket"
Cons: "I had 1 carry on luggage. When I left Orlando I was not charged for the carry on...It was a carry on within size standards. When I left Philadelphia back home..that's a different story. When I went to board the plane the guy that scanned my ticket said I needed to step aside as I did not pay for carry on. I explained I did not pay in MCO to Philly and why was I being charged now. Tyra Brunson, said she was the manager at the gate. I explained the situation and she said that she doesn't know how they do it in Orlando but that here I had to pay $60 for the carry on. I aske if it is a different company and if the policies are for all locations and she said yes but in philly they charge $60 at the gate for carry on. She did say if I went on line I could purchase at $35, That was better but still dont agree with haven been charged since it was a legit carry on which I should not have been charged for. Trya saw me try to go online but guess to late to purchase online. That was of no concern to Tyra. She did not do anything to calm the situation and Iat this point I was extremely aggravated as was not ready to spend an additional $60, I did not budget for that. While this is all taking place another 4-5 people were pulled over for the same thing. They were asking as well why on this leg of the trip we now had to pay for carry on luggage. I would like to be reimbursed as I think this Agent took advantage of me, us. Also, I think Trya needs to attend a CSR class as she does not know how to deal with the customers in a way that keeps the tension down. Example. I asked for her name an whee would only give me her first name. I was able to get the name when she accidentally flipped her id around (note, she flipped it around so I could not see name when we discussing the carry on situation). I would not recommmend Frontier Airlnes to anyone. This was my first time flying. With them and more than likely the last."
Cons: "Flight was canceled due to "maintenance issues". Agent was not empathetic at all. When asked when or if the flight was going to leave...she said don't know. I said so you're basically saying it could be midnight before you might have an answer...she said basically yes. and to top it off there was no agents behind the ticketing desk to assist with refunds. We were able to get our money back by having to call Frontier directly. Lourde was very helpful, but the Frontier agents at charlotte douglas were no help at all. Will never fly Frontier!"
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "I loved the price. My parents recently retired to Florida so traveling to see them is important. The plane and flight crew weren't bad."
Cons: "When I got to the airport not one Frontier employee was around. The line grew, and grew as the passengers arrived. Many with small children who can't wait that patiently. We were there as predicted and as the sign said "Gate opens two hours before flights". Two hours came and went. Jet blue (nearby) fully staffed laughed and said 'you get what you pay for'! The crew came inside (as if just coming to work) and started to allow bags to be checked. Clearly 25-35 minutes late. Our flight was also delayed a half hour and Frontier said that was why the crew didn't check in sooner. However having someone, anyone from the co represent them to let passengers know would be helpful. I over heard many with small (Crying) children this was their first time flying. If security was busy this would have been frantic."
Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"
Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."
Pros: "The flight attendants were fairly kind and considerate when going about their job."
Cons: "I fly a lot and have taken a fair share of disappointing flights but this one certain hits the top. The boarding process was chaotic; the woman at the counter was down right rude and did not once make eye contact. The flight crew was close to useless when people were taking too long to be seated or placing bags in the overhead. I cannot rate food or entertainment because frontier is too cheap to even hand out tiny bags of mixed nuts. You certainly pay for what you get. Then we all waited 45 minutes for our bags to be unloaded at baggage claim. That is an unacceptable amount of time! Only for me to realize my bag was lost and somewhere in Mississippi. I've been traveling as a frequent flyer member on united and American for five years and I was considering joining frontier'/ program but after this experience I need to reevaluate."
Cons: "there were technical difficulties and a 9 hour delay came from it. They knew it even the night before yet could not find a way to get a plane to Philadelphia any sooner than the next flight arriving at 3:15 PM. That is so rude. I will add a note that they did send an apology email and a voucher for what basically will be a free next flight ($200) but what I really needed was to get back to Denver that Tuesday morning. that equals failure."
Pros: "My first experience with Frontier, it was okay."
Cons: "The level of understanding in regards of cheaper flights mean increase on other ends, but to pay $40 for a carry-on/$30 for checked-in baggage is a blind-sided downer. One gets what one pay for."
Cons: "The flight was fine but it was delayed at the last minute which was annoying. There was no communication by gate staff about what was going on and that was frustrating and confusing. I liked receiving updates via email, but the human touch would have been nice too. The gate staff seemed very overwhelmed by the situation and I don't think she handled it well. I heard that meal vouchers were being distributed but I didn't learn this until we were getting ready to board the flight so I didn't receive a voucher and I didn't get dinner."
Pros: "I sat in the first row, so the leg room was pretty good."
Cons: "Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed."
Pros: "Service was very nice and profecional."
Cons: "The seats are horrible: they don't recline not even a bit very bad for your back when sitting for 3 hs, the same seats have the bare minimum padding whomever designed them never sat on them. My son is studing at UPenn and I know we will go often but I can't take Frontier any more because of the seats. Paying more is not the solution because I sat on the more expensive ones and it's not worth the money, We will pay more but not realy because I added the fare, plus bags, plus seats and it costs the same on other airlines and we get more leg room, padded seats , a movie and the seats recline."
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Pros: "Nothing"
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."
Pros: "nothing"
Cons: "Cheap airfare, but it costs $45 to have a carry on bag and have $40 to check a bag. Ridiculous. Sleazy. Crappy."
Cons: "My flight had been delayed for like 5 hours and there was no reason for that delay tho. It ruined my plan totally. I don't recommend flying with frontier."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "I didn't like ANYTHING except the fact that I had already eaten, purchased water, and was finally getting home."
Cons: "$40 bag charge for mediocre service (I am being nice.) The a la carte way everything is handle there is a charge for EVERYTHING No wonder the ticket was so cheap, a drink of water cost, peanuts and snacks cost, carry on bag cost If you are not going to be above average or better yet better than Southwest who still gives a free bag a fre drink a free snack and a free carry on then stop charging for a person to simply breathe on your plane. First time flying with Frontier and it will most definitely be the last."
Pros: "Horrible customer service"
Cons: "How they spoke to me and they couldn't tell me where my bags were. Customer service was horrible!"
Pros: "Nothing."
Cons: "The seats were like sitting in hard lawn chairs--for five long hours. The seats do not recline. Frontier nickels and dimes their passengers at every turn to make extra profit. A person has to actually ask for a glass of water on an across continent flight. There is no Wi-Fi. There is no movie. It was without doubt the most miserable flight of my life and there were numerous delays because of fueling and waiting for a gate. The steward who made the announcements throughout the flight spoke a lisping gobbly-gook that made him sound like a twelve year-old had commandeered the mic--in no way reassuring in terms of safety. I will never fly Frontier again--no matter how cheap it seems. I was shocked that an airline could be so much like Walmart in 1987."
Pros: "The color of their uniforms were very nice and professional. The animal themed planes were fun as well!"
Cons: "Poor customer service. We got to the airport 3 hours ahead of time and it took well over an hour for them to check in baggage (keep in mind we checked in our bags online and there were only 8 people in front of us) we made it to our gate 30min ahead of time. It was terrible. Tried to be kind to the staff but they were not having it. Very inconsiderate of others and doing their job in a timely fashion. They also lost my luggage. Since the airline is so cheep they don't keep staff on hand to handle issues after the flight lands. No desk to report to, no phone number to call; as if you never even flown with them. It was very alarming as I had important clothing for an interview, medicine, and other personal items that would not easily be replaced. Never flying frontier again."
Pros: "one of the waste airline and liers. never said bag have fees.if they see we have a carry on baggage they wait for the last minutes to charge of $60. On cheap flight fare they give the cheapest fare then they wait for baggage. my last trip to Philadelphia other airline offer was $312.00 ist baggage free.i got forntier price around $265. but for the round trip i paid $95 extra for the baggage.so almost $360. on board very unprofessional idiots are working.i told madom you never told about baggage price.Her answer everything in website.if you are not paying now you going to miss the flight. Before we need only 30 mints required for the domestic flight checkin. now just like international travel time required. 2 hour early.2 hour these idiots using for braggaining with customer. Now readers and customer your choice to travel with these idiots or not. Flight crew below average"
Pros: "What I thought I liked was the cheap flight tickets. They remained the cheapest for as long as I kept checking. The flight attendants were super nice as well. So that was a plus."
Cons: "I did not like that even after I purchased my flight ticket, I had to pay additional for my seat when I came to check in. I did not like that I had to pay for a checked in bag. So if you look at it after all is said and done, you'll find you probably paid more for frontier than another airline. I also did not like that on my flight home, they changed my seats without asking me and my friend, I had specifically purchased a window seat. They then gave us tickets that were in the same isle but we were separated by four people. When I expressed my concern, she attempted to make me believe that seats 17A and 17E were next to each other. When I insisted on seats next to each other, she gave us exit seats."
Pros: "Left on time. Arrived early. Crew was pleasant enough. Luggage arrived safely. Having a non-stop flight from east coast to central Texas was great."
Cons: "Price of ticket looked good online, but ridiculous add-ons put price above cost on other airlines. Seats were too close. Felt cramped. Price of snacks and beverages too high. Plane looked a little rough on outside, which doesn't matter, but makes one wonder about maintenance of engines and vital parts. Several years ago I felt ripped off by Frontier. They sent tickets to wrong place but charged me $100 for not having paper ticket. So far with my recent experience this time, I would continue to consider using Frontier."
Pros: "Our flight was quick with no delays."
Cons: "Charging you for just about everything. Apparently paying for my airline ticket did not guarantee I'd have a seat on the plane, so I had to pay an additional sum of money for a seat. Wait, did you think you were finally done paying the airline? Of course not! Want to take anything with you on your trip? Pay for a checked bag. Thought you were clever and decided to just bring a carry on to avoid the charges? Think again! Costs more than checking a bag... All the while messages pop up pushing you to pay for even more random and unnecessary amenities."
Pros: "The lady who checked me in, in Orlando, was awesome. She really seemed to care about my needs. She should get 5 stars!"
Cons: "We were suppose to take off from gate 12 at 7:55pm. They changed it to gate 13, & we didn't take off until almost 10:30pm. NO explanation was given!!"
Pros: "The stewardesses were very nice and did everything they could to calm the passengers down. They were professional and courteous when certain irate passengers (not me or us) screamed at them."
Cons: "There was NO COMMUNICATION with the passengers to explain what was going on with they delayed boarding. We woke up at 230am to make the 605am flight which was not easy. My wife is stage 4 cancer with a 7% survival who, after 9 months of surgeries, chemotherapy treatments-9 and countless procedures, struggled to get up to make this early flight. Despite calling the airline, going online there was no indication whatsoever, even after we had checked our bags, that a nearly 7 hour delay was already in store. When we asked the Frontier personnel they had no idea what was going on and did their best to control the situation. Even when they had changed the gate it was a communication nightmare. Folks, we don't live in a perfect world, far from it, but communication would have gone a LONG, LONG way for us and the many other passengers. I did appreciate the $100 credit voucher but I pray that the flight back home will be a lot less dramatic and stressful, especially for my courageous but ailing wife."
Pros: "A flight attendant didn't let me stand near the restroom, but she called me back when the restroom is free,and was fair to me even though other people tried to get in line in front of me."
Cons: "The carpet in the airplane needed to be vacuumed. We had to sit on the runway for a long time, and then we finally took off and the take off was pretty rocky. It would have been nice if we could've gotten more communication About why we were delayed for so long. It also would've been nice if the pilot would have explained why we had so much turbulence. It would have been nice to see the pilot too. Plus this fasten your seatbelt sign was on for a very long time because a taxiing for a long time and then waiting to get to cruising altitude, so it would have been nice to have a estimated time of when that sign would have been off. I was dying to use the restroom for over an hour."
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "Courteous staff, flight back was 20 min earlier than scheduled."
Cons: "I was told in at check in, that I was not allowed to have my tiny purse AND a carry on bag, I had to put my purse in my bag, or be charged $45.00 there or $60.00 at the gate. Also, water was the only free beverage. On the way to Orlando no ice in my water. On the way back I did get ice.Free Pre-check is not available. Seats do not recline. Flight going to Orlando ran 1/2 hour or so late till we took off. Good price on ticket but till u add all the extra charges, same as other airlines. Probably will not use Frontier again. Sorry"
Cons: "My bags was left in Philly by them ... Then when I was calling to find out where was my bags nobody seemed to care !!!!!!! Then they said my bag would be on the next flight but it wasn't ... It was on the last flight that came to Orlando... Then they said they would drop it off but when I called back they said I have to pick it up ..... I paid 125$ for my 3 bags for this happen !!!!"
Pros: "Purchased upgraded seat. Did not recline, which is a miss. But it was soft."
Cons: "Check in kiosk was a fiasco. After completing the process, the machine spit out a receipt indicating I require an agent for assistance. While in a long line waiting for Agent assistance, one of my party tried the kiosk again out of desperation. This time it worked. When asking a representative why work the machine worked the second time around, the representative said that “sometimes the machines don’t work, no real reason.” Frustration for no reason. Secondly, of the two bags our party checked, one of them did not make it to our intended destination. The Asheville airport, our destination, does not have a system to check the progress or location of checked luggage. Completely inept system and service."
Pros: "Take off ,landing"
Cons: "Ac not working on the plane the hole trip it was hot"
Pros: "The humour n demeanor of the male atendant"
Cons: "the seats and the rest was once getting to Puerto Rico, nothing against Spirit airlines, they have no control over that."
Pros: "."
Cons: "First time ever taking spirit airlines and will never take again. We purposely picked this flight at the time due to it's cheaper price compared to other flights. Turns out it ended up being just as much, if not, MORE because when it was time to check in you had to pay extra. It was an extra $45 a person for each carry on. AND you had to pay $18 extra each person each way for the ability to pick seats (to guarantee we sit together). This would have all been fine had the trip been a comfortable one, but there was no plus side to taking this flight over a different airline. There were no TVs, no way to charge a phone, no shared movie where you could even attach headphones and listen. No just stare at each other, talk, or sleep was it. Never. Again."
Pros: "Great economical flight great crew!!!"
Cons: "Nothing negative to say"
Pros: "Son puntuales y amables"
Cons: "Cobran por todo, hasta por los suspiros. No regalan ni agua. No hay TV. Todo lo dicen en inglés."
Pros: "Flying from Fort Lauderdale to DC, our boarding gate was switched without adequate notification. While up headed to the bathroom I noticed the flight information changed. When I asked the gate “Spirit” gate attendant, who was there the entire time, she told me the gate changed. I went to the new gate where the incoming flight was already deboarding the plane. 10 minutes later other passengers from my flight began to arrive complaining about sharing electronic notifications because the attendant made no attempt to let passengers know the gates had changed. She did publicize other gate changed a while I was at the original gate, but never announced my flight’s gate change. Claiming bags in DC was also an unorganized event. I understand the no frills concept but I can’t recommend Spirit to anyone I wish to remain friends with, no matter how cheap the tickets are."
Cons: "Ticketing, boarding, bag claim."
Cons: "The online check in process is very poor. It took me a lot of time and I retried many time to get my boarding pass without buying any extras. Needs improvement with systems"
Cons: "Free snacks, wifi, better customer service"
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Pros: "Was moved to exit row with additional leg eoom"
Cons: "Late by 30 minutes"
Cons: "Llegamos al aeropuerto con mi familia con una hora de antelación. Al llegar a la zona del check-in encontramos una cola muy larga y desordenada. Dado que fue la primera vez en ese aeropuerto y con Spirit no llegamos al mostrador del check-in con 45 minutos de antelación y perdimos el vuelo. No había nadie que nos ayudó ni que hable español. Finalmente perdimos y vuelo y viajamos por Jetblue. El costo del pasaje supero los 400 dólares que no lo teníamos presupuestado. En pocas palabras, una experiencia no agradable."
Pros: "Nothing!"
Cons: "See above, if you haven't noticed this flight was cancelled."
Cons: "Flight departed early leaving me and several other passengers behind. Luckily they were able to put us on next available flight but it wasn't for another 5 hours (they even tried to charge for their error but eventually gave in after the line of angry customers that had also missed their flight). Then that flight was delayed 2 hours. Didn't get into Atlanta until 2:30 am!! Plus $50+ baggage fee each way. Low cost ticket ended up costing me more once I factored in time and money lost. I'll be sure to take my next flight on a more reliable airline."
Cons: "Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours."
Pros: "Nothing"
Cons: "As we were landing the pilots seemed to have lost control of the plane. People were screaming. I've flown all over the world on a lot of different airlines, and this was by far the worst. The aircraft was so small and packed it felt claustrophobic! Not worth the small difference in price."
Cons: "No refund and I ended up in a different airline delta . Horrible"
Cons: "Worst airline ever!!!!!never ever again!!!!!"
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "Nothing"
Cons: "Cancelled flight with prior notice at all. Only one person to help everyone on the flight figure out their travel plans - waited in line 1.5 hours just to speak to someone. Had to take a connecting flight to Boston and ended up in my destination 6 hours later than planned. On my way back from Fort Lauderdale, almost every Spirit flight in the entire airport was delayed. My flight boarded on time, but when we were ready to take off, the captain came on the loud speaker and said that we need to go back to the gate because 3 flight attendants need to get off of the plane. First and last time ever flying with Spirit."
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Cons: "My fiancé and I tried to change our Spirit flight from Fort-Lauderdale to Plattsburgh to the next day due to a cancelled connecting flight taking us to Fort-Lauderdale. The Spirit agent we spoke to said there were absolutely no other flight option for us, and did not offer to help. Thus, not only did we not make it back to Plattsburgh and lost our seats and money, but we had to rebook a brand new expensive flight. Needless to say, we are very upset with the lack of customer service we received from Spirit."
Pros: "The crew were friendly."
Cons: "The airline emailed customers that the flight was delayed by almost two hours. We arrived 1 hour 45 min before the new departure. The website still said the delayed time. When we were trying to check in the service desk told us the plane was being boarded and the delay was no longer needed. We had to take later flight and the girl joked that "at least we weren't as bad as united airlines because they dragged someone off." Terrible experience. There is definitely a reason it's a budget airline. Will never fly with them as long as I live."
Pros: "Nothing"
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Pros: "Nothing."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Cons: "My jofirst experience with Spirit will be my last. I was flying out to be the best man at my friends wedding on a Thursday evening when due to a mechanical issue we had to get off of the plane. My flight was from PHX to Dallas then continuing on to Fort Lauderdale. Since we had a two hour delay at PHX, they scheduled another plane to leave Dallas on time to Fort Lauderdale. They informed us that since they do not have any partner airlines they could not get us reassigned. We would either have to take a refund or we could go to Dallas and then wait until 5pm on Saturday to make it to Fort Lauderdale. I also had a seat upgrade, and they told me If I wanted to go to Dallas and wait, they would not have an upgraded seat available for me and they would not be able to refund me the upgraded price even though they would not be able to provide me the service. So I got a refund and went home. Needless to say I will pay extra next time to fly a reliable carrier. Thank you Spirit Airlines for making me miss my best friends wedding."
Cons: "I know for a fact that I will never take a spirit flight again in my life and neither should you. I was supposed to leave Fort Lauderdale on Saturday at 11:30am. The flight kept being delayed until 6:30pm when passengers were finally told that it was cancelled. The runaround that Spirit gave us was absolutely ridiculous - literally. Due to the plane still being in Fort Myers and not being at the original gate they made us change to 3 different gates -E2, E7, G10- various locations within the airport. I am talking about one side of the airport to another. Finally, at the last gate 10, the plane arrives at 1pm but there was mechanical difficulties that had to be repaired. We boarded the plane at 3pm once the plane was fixed. We sat on the plane for 45 minutes before a Rep came on the plane to ask for 4 volunteers to give up their seats. Four people leave and another group of four people board. Captain tells us that they are searching for luggage and once that's finished we will leave. An hour later, still seated in the plane the Captain apologizes and says that he will let us leave the plane to stretch our legs because Laguardia has not cleared the plane for take off. At this point it is close to 5pm. We wait another hour and half of Reps saying they don't have info because apparently now there is a weather concern in NY that is causing the delay. I immediately call my husband to ask about the weather and he tells me it was sunny, 60 degrees, and it rained for 20 minutes. I get a feeling that Spirit is about to cancel this flight and even ask the Reps- they all say no the flights not being cancelled. After another hour and half wait they make the grand announcement that the flight is cancelled. If you thought that was the worst part of my day, think again. After chaos breaks out from the passengers we are told to find customer service at gate H5. Another trek trough the airport we reach customer service who is a lone Rep with a line wrapped around the corner. After waiting another hour to speak to her, she tells me the earliest flight Spirit could put me on is Tuesday night (remember it's Saturday night). I ask if there is a way to get on to other airlines and she tells me that it isn't spirits policy to find me any flight home. They could only reimburse me and I would have to book my own flight home. I leave the line and start searching for flights and it becomes clear that flights are booked going to NY. I eventually book a flight for the next day on United that leaves out of Miami airport, connects in Chicago and lands in Newark. I took this flight that was 3 times the cost of the Spirit flight, with connections, an hour and half drive from my house just so I could end the Spirit nightmare. Moral of the Story: For your sanity, to be treated professionally with consideration to your time, take any airline other than Spirit."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "Good flight"
Cons: "Somewhere my luggage was broken"
Pros: "The price and convenience was just right."
Cons: "For the second time in the year my luggage was not handled with care and came back broken. They should be more carefull with the bags !!!"
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Safe transportation at a great price."
Cons: "The Spirit web site was not functioning properly when I tried to check-in for my flight and get boarding passes. I tried repeatedly to do this in the 24 hours prior to departure without success (and wasting a lot of time). Then later, while waiting in the long line at the airport to check my bags, the employees at the counter announced that their computers just went down. For 30 minutes increasingly agitated customers waited for the computers to function again so they could check their bags. This computer failure resulted in a late departure. For my return trip, again, IT competency at Spirit. Again their *&(^!&@! web site wouldn't work get me to the page to print my boarding pass."
Pros: "Spirit claims to be the cheapest airline, but charges over $50 for carry on items. The day of my flight, the lines to check in were out the door at the Ft. Lauderdale Airport. The kiosks were all down & the employees were shouting at everyone to direct them. If a simple question was asked, the Spirit employees would snap & move on to the next person, without really helping. I was late to my flight because of wrong information that was given to me and I almost did not make it in time. Just like any other airline these days, no food is given for free. The seats are the bare minimum."
Cons: "Planes were dirty and were charged for carry on which I found to be a bit ridiculous. The money you save on the ticket ended up going to pay towards luggage so it would have been better going through a nicer airline. Planes really had nothing to offer as far as comfort. On the way home the plane had a 2 hour delay and no real customer service was given to a accommodate for the inconvincoence. Also had an issue with the luggage keeping us in the airport way longer than needed. Would not fly with spirit again"
Pros: "Flight was on time"
Cons: "Staff was okay. Airline charges $65-100 for a CARRY ON. Most ridiculous price I have ever heard off. I had a backpack as I was pre-warn by an employee before I left for the airport. One poor lady had a purse and her laptop bag and they told her they would have to charge her 65 dollars. You will be chargered to print out your boarding pass and will only allow you to check in online and print boarding pass if you sign up for their site and promotions. This airline makes it blantanly obvious they are all about the profit."
Pros: "Nothing."
Cons: "Flight was over 3 hours late. Spirit didn't even alert me. Once finally on the plane, crew was extremely rude. The lady next to me asked one of the flight attendants mid-flight, "Will we be there by 8?". The attendant rolled her eyes, scoffed, and replied, "You wish!" What an unnecessarily snarky comment. Seats were extremely small and uncomfortable (I'm very small - only 5'4, I can't imagine if you were a tall person). No free food or beverages are offered (not even water). They nickel and dime you for EVERYTHING. No in flight entertainment. I've flown Spirit before, but this experience trumped them all. I will NEVER fly Spirit again."
Cons: "Where do I start? This may be the most "affordable" flight you can find on the market but they make up for that. Be sure to print your own boarding pass because that's a $10 charge if you don't. If your luggage is even one lb over the weight, expect to pay $95. Need water on the flight? Pay up. AirMall magazine? Nope. Reclining chairs? Laughable. The staff's affect is flat and cold. Don't bother trying to reason with them, they could care less (especially"Karen"). If I could give zero stars on this review, I wouldn't hesitate. I wouldn't wish my experience with Spirit on anyone. I'd rather forget about it all and move on with my life but people have the right to know."
Cons: "I got the airport 44 minutes prior the flight and was told I couldn't check in because I was 1 minute past the boarding time. I was also told there were no other flights available that day and that I could go out again the following day for a $100 penalty. This was not possible as I was attending a wedding that evening. Moreover, they said that because I "missed" the flight I could not get a refund. I ran over to the JetBlue ticketing desk, who had a flight departing at the exact same time. They issued a ticket and I was able to fly to my destination. I think it ridiculous that Spirit will not issue a boarding pass 44 minutes prior to a flight. Especially since I was carrying on luggage. I was also not aware of their policy. I also don't understand why Jet Blue could issue me a ticket for a flight at the same time and Spirit could not. I've never head of a 45 minute prior check-in for a flight with carryon. The desk person was also unhelpful, despite me being very polite and begging for him to allow me to check-in."
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "Well, since the flight never happened there is obviously nothing to comment on. Flight was missed due to YOUR error. Maybe you shouldn't sent out automated emails like this considering multiple people have had similar experiences with your airline. I have multiple requests in to get this handled properly from your company."
Pros: "The actual in air experience was good. The staff was very nice and smiled as we entered and smiled as we exited. The aircraft was clean and the restrooms were clean and refreshing."
Cons: "The counter service was unexceptionable. I stood in line for 40 minutes. While the few people working did handle the line which literally was the length of the concourse and out the building the the passenger arrival area of the airport. I was one of the most unorganized events that I have ever experienced. The computer would print my boarding pass. I had to stand in line for that. I tried to print it at the hotel for over an hour and it still would not print for me so there is a glitch in the system somewhere. Upon our arrival in Cleveland there was no Agent standing there to give greetings or directions. All in all the service was sub-par and leaves much to be desireable."
Pros: "Me gustaría que le pagaran mejor a los pilotos para que acepten pilotear sus aviones y no dejen arrollados a los pasajeros como me pasó a mi!!"
Pros: "The crew was very professional and helpful."
Cons: "Except for using the lavatories for free, I had to pay for everything else. Fuel prices have fallen to record lows and spirit is still charging for everything. Delay departure Seats remind me to those of a Hercules C130 while carrying troops."
Cons: "The last minute flight cancelation and the very bad customer service provided. Very bad treatment to the people and no help with other options to compensate for the cancelation."
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2/6Sun
nonstopSpirit Airlines
2h 37mBQN-FLL
$84
2/12Sat
nonstopSpirit Airlines
2h 24mFLL-BQN
2/18Fri
nonstopSpirit Airlines
2h 37mBQN-FLL
$85
2/24Thu
nonstopSpirit Airlines
2h 24mFLL-BQN
2/27Sun
nonstopSpirit Airlines
2h 37mBQN-FLL
$86
2/11Fri
nonstopSpirit Airlines
2h 24mFLL-BQN
2/14Mon
nonstopSpirit Airlines
2h 37mBQN-FLL
$87
2/17Thu
nonstopSpirit Airlines
2h 24mFLL-BQN
2/21Mon
nonstopSpirit Airlines
2h 37mBQN-FLL
$88
2/7Mon
nonstopSpirit Airlines
2h 24mFLL-BQN
2/8Tue
nonstopSpirit Airlines
2h 37mBQN-FLL
$92
1/30Sun
nonstopSpirit Airlines
2h 24mFLL-BQN
2/5Sat
nonstopSpirit Airlines
2h 37mBQN-FLL
$94
2/16Wed
nonstopSpirit Airlines
2h 24mFLL-BQN
2/22Tue
nonstopSpirit Airlines
2h 37mBQN-FLL
$97
2/3Thu
nonstopSpirit Airlines
2h 24mFLL-BQN
2/5Sat
nonstopSpirit Airlines
2h 37mBQN-FLL
$99
1/29Sat
nonstopSpirit Airlines
2h 24mFLL-BQN
2/2Wed
nonstopSpirit Airlines
2h 37mBQN-FLL
$101
4/5Tue
1 stopFrontier
12h 34mPHL-BQN
4/12Tue
1 stopFrontier
7h 41mBQN-PHL
$126
3/15Tue
1 stopMultiple Airlines
10h 44mMCO-BQN
3/16Wed
nonstopMultiple Airlines
2h 56mBQN-MCO
$161
2/15Tue
nonstopMultiple Airlines
2h 24mFLL-BQN
2/21Mon
1 stopMultiple Airlines
13h 22mBQN-FLL
$161
3/21Mon
nonstopMultiple Airlines
2h 39mMCO-BQN
3/24Thu
nonstopMultiple Airlines
3h 07mBQN-MCO
$165
2/8Tue
1 stopMultiple Airlines
7h 52mPHL-BQN
2/13Sun
2 stopsMultiple Airlines
20h 10mBQN-PHL
$167
2/21Mon
1 stopMultiple Airlines
4h 34mMCO-BQN
2/28Mon
1 stopMultiple Airlines
14h 21mBQN-MCO
$167
2/3Thu
2 stopsMultiple Airlines
15h 13mLGA-BQN
2/6Sun
1 stopMultiple Airlines
7h 01mBQN-LGA
$178
2/4Fri
nonstopJetBlue
3h 41mJFK-BQN
2/6Sun
nonstopJetBlue
3h 57mBQN-JFK
$232
2/11Fri
nonstopJetBlue
3h 41mJFK-BQN
2/16Wed
nonstopJetBlue
4h 02mBQN-JFK
$245
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Recent one-way flight deals
2/15Tue
nonstopSpirit Airlines
2h 24mFLL-BQN
$41
1/25Tue
nonstopSpirit Airlines
2h 25mFLL-BQN
$42
1/26Wed
nonstopSpirit Airlines
2h 24mFLL-BQN
$43
2/2Wed
nonstopSpirit Airlines
2h 24mFLL-BQN
$46
1/25Tue
1 stopSpirit Airlines
7h 00mORD-BQN
$48
1/25Tue
nonstopSpirit Airlines
2h 25mFLL-BQN
$48
2/1Tue
1 stopSpirit Airlines
14h 20mEWR-BQN
$48
3/2Wed
1 stopSpirit Airlines
6h 58mCLE-BQN
$50
2/9Wed
1 stopSpirit Airlines
7h 00mORD-BQN
$50
2/9Wed
1 stopSpirit Airlines
6h 39mEWR-BQN
$50
1/23Sun
nonstopSpirit Airlines
2h 24mFLL-BQN
$53
4/19Tue
1 stopFrontier
11h 16mFLL-BQN
$64
3/27Sun
nonstopFrontier
2h 44mMCO-BQN
$77
6/14Tue
nonstopFrontier
2h 44mMCO-BQN
$97
2/5Sat
1 stopMultiple Airlines
16h 00mJFK-BQN
$101
1/27Thu
1 stopMultiple Airlines
19h 59mJFK-BQN
$113
2/4Fri
nonstopJetBlue
3h 41mJFK-BQN
$116
1/31Mon
1 stopMultiple Airlines
7h 15mLGA-BQN
$117
3/22Tue
nonstopJetBlue
3h 39mJFK-BQN
$133
2/13Sun
2 stopsUnited Airlines
15h 50mBOS-BQN
$135
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Flights to Aguadilla
Browse origins:
$203
$840
$320
$382
$279
$361
$198
$233
$831
$224
$475
$247
$203
$212
$302
$218
$280
$375
$212
$140
$140
$161
$322
$1,044
$563
$149
$296
$161
$276
$220
$398
$280
$352
$875
Browse destinations:
$140