Bayahibe Car Rentals

Pros: I didn't like: 1. high rates. when I transferred to another week and also when I was going to drop 1 day off the reservation they said,I had to start all over with new quotation at higher rate. 2. additional fee for my son to be added as backup driver. 3. vechile had engine and suspension problems.

Pros: The car provided was nice and an upgrade.

Cons: The staff at the check in counter and pick-up window were rude and unhelpful. The first three cars I was provided with had issues, ranging from a spare tire to a flashing oil change light. Alamo also charged me for a toll I paid, providing no proof that I had not paid it. When I called them to correct this, they said they’d remove the service fee, but that I’d have to pay the toll unless I could provide proof of payment. I wasn’t willing to argue over the $7 toll. However, Alamo then proceeded to charge more for both the toll and a service fee exceeding what was stated in the first place. I would strongly advise renters to look elsewhere for a rental car.

Pick up not good

Pros: Turn in was good.

Cons: Rented intermediate. Was guided toward 5 sub-compact cars to pick from. Had to go back and insist on intermediate car. Was then guided toward 5 intermediate cars to pick from. Felt it was intentional, not a mistake.

Cons: At KCI we counted 8 Avis employees at the facility. Not one of them could come out and help us. Instead we had to stand and watch them bullshit with each other@%!

Cons: Tried to return car for 2 hrs when I finally returned it they charged extra day. Will never rent from Avis/ budget again.

Even could not get a car

Pros: Of course, nothing. We even could not get a car and a decent attitude.

Cons: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya

Terrible experience which stranded family with infant and toddler for

Pros: Nothing unfortunately.

Cons: Flights were delayed so I successfully booked the reservation pickup for 1AM. When we arrived at 1:07AM, the desk was deserted. There was no warning at all about closing times when booking was made. Our luggage was lost so we had no car seat for a taxi. The MEM curbside between 1-3AM is a scary, uncomfortable place for a family with small children. We partially blame the booking process with a failure in warning at least.

The worst way to handle a disaster

Pros: The manager, once on site was an amazing person who was so helpful and caring that I couldn’t thank him enough for going out of his way to assist.

Cons: We all understand that a major disaster had hit the island of PR and I as well as others am flexible. The fact that I reserved an SUV with 4wheel drive, because I was going to find my mother who hadn’t been heard from since before the storm and I had no idea if the roads would be passable. How after reserving it only hours before my flight resulted in a 6 hour wait to be given a car, with 1/2 tank of gas and the worst smell I could imagine with a pile of trash on the floor, is beyond my understanding. I was also told after waiting for 4 1/2 of those hours, that I needed to pay cash for the full amount, the full amount that I had reserved a 4 wheel drive SUV! The island had little to no power and an ATM with money wasn’t easy to come by. It ended up working out with the help of some other travelers but had it not been for them, I would have been a single female, only English speaking, out after curfew, with no way to my hotel in the dark. When I had a reservation and was more than reasonable knowing the circumstances. I feel like they took advantage of a situation and the price I paid that included the caveat, no one else has any cars available, was completely uncalled for and a sad representation for the company and their professionalism.

Bait and switch

Cons: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.

Cons: the service was terrible and vehicle was not clean.

Worst

Cons: Never answered a call. Shuttle never showed up after more than an hour. Never again.

Yet another bad experience with europcar

Cons: Refused to honor my reservation stating an international drivers license was required to rent a car in Greece which is odd since the Hertz counter had no problem renting to me with my regular License. Thankfully hertz had last minute cars or I would have been left high and dry.

Done with Europecar

Pros: Nothing

Cons: We are from Canada and they demanded an international drivers license even though it is not required in Greece. Cancelled reservations and went to Hertz.

Horrible pick up and drop off by otherwise good

Pros: Nice new hybrid vehicle

Cons: Waited 40 min while two shuttle busses passed by "full". Eventually hoofed it to the other side of the terminal, where they seem to pick up first. Horrible and dysfunctional system. Long line once you get to the office. Then upon returning the car, signage is incredibly poor, and they don't mention that you'll need to return to the advantage lot instead of their own, resulting in multiple u-turns.

Cons: Slow service,

Not in terminal

Cons: Kayak lists this business as an in terminal car rental, but you have to call for pickup and there is no airport presence. If you are an international traveler you will need Canadian service.

Walked away with no car

Pros: The office was fine and the problems weren’t the fault of the staff behind the counter. I’m sure their cars are fine.

Cons: Completely misinformed and ended so frustrated I left without my rental. They fail to inform any renter that a $350 hold PLUS the cost of the rental will be placed on your credit card for the duration of the trip. And then, slowly refunded to you, in a matter of 5-7 business days while it sits pending, damaging your available credit. They also fail to tell you, you will need to produce a physical proof of insurance document. The rental company is outside of a metro area where the average person doesn’t not own a car, much less walk around with proof of drivers insurance. All of this, never mentioned before I even handed over my license and address, and swiped my card of course. I knew Advantage was bad about similar things, booked with EZ Car to avoid the hassle, and it’s turns out, also unannounced - they are the same company! So, damned if you do, damned if you don’t.

Liars and thieves

Pros: They upgraded my car for "no charge."

Cons: Well, two employees lied to me about the final price, customer service hung up on me after not resolving the issue, and they OVERCHARGED ME 700 DOLLARS. Dont ever, EVER use EZ Advantage, folks.

Value comes at a price

Pros: It was cheap.

Cons: I ended up canceling my reservation because the line at the rental car office had a three hour wait time.

Cons: They charged me extra €100 because they are not able to use my bank card usually with their card machine.

Airport Terminal location not specified

Pros: The CarTrawler agent was excellent and assisted me with an alternative solution.

Cons: The airport terminal that was automatically assigned for P/U was incorrect. As a result, I was forced to cancel and re-book for a much higher price.

Cons: The vehicle shut off without warning will in my travel. After I filled the tank up. I have been waiting on triple A for almost 2 hours

Cons: Interior of the vehicle was not clean

FLL National Auto Rentals

Cons: National customer service personnel refused to recognize the kayak reservation. The representative was extremely rude and said he would not honor the reservation, and refused to help me find a car. I was sick, my air plane route was cancelled, and I needed a little help. They were the sorriest example of costumer service.

Pros: The car fit our needs

Cons: The car was very dirty inside, and the charge on my CC was totally different than on the papaerwork or the reservation