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Hertz
4.5
Okay
84 reviewsCleanliness
5.2
Comfort
5.4
Pick-up/Drop-off
3.9
Value for money
4.2
One location in Boys Town
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Reviews
2.0 Mediocre
Apr 2021
Cons:
The rental office was closed for the day. I scheduled a pickup for Noon, and the office closed at noon. I arrived at 12:05, and wasn't able to get my rental and needed to book a second rental for my trip. Why would you allow me to book a rental pickup at the time when the office is closed???2.0 Mediocre
Dec 2020
Pros:
Initially $200 deposit was charged to my account in addition to the rental charges on the day of pick-up. Was told it would be refunded the day after I returned the van (Monday). The van was returned on Sunday... on Monday an additional $100 was charged & now again today Tuesday an additional $100 is charged to my credit card.9.6 Excellent
Oct 2020
Cons:
The only thing I didn't like about this rental was Toyotas entune software and the way my phone connected to the car. Hertz was great and I think I got a great deal.2.0 Mediocre
Sep 2020
Pros:
The only thing I liked was my refundCons:
Communication that the place closed right at noon my pick up was at noon I was there at noon and the doors were already locked they were unable to give me another car anywhere in Omaha even though they had cars available at the airport they refused to give me one and they said that I should’ve been there before noon well they should’ve communicated that to me or kayak.4.8 Okay
Sep 2020
Cons:
Absolutely awful experience. After waiting in line for 45 minutes to pick up my vehicle 30 minutes after the business closed, I told the Hertz employee that I wanted to prepay for gas. It's my fault in the end that I didn't read the contract, but I trusted that he did what I asked and I was already there 30 minutes past close. I brought the vehicle back on E and was changed $200 by Hertz to fill it up. I've made several calls to their horrible customer service people and have been told "too bad, you signed the contract." Supervisors refuse to call me back, and I will never rent from Hertz again.10.0 Excellent
Jul 2020
Pros:
All was smooth and easy. Nathan was courteous and quick.Avis
8.6
Excellent
15 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
5.9
One location in Boys Town
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Reviews
3.6 Mediocre
Aug 2019
Pros:
Car was clean.Cons:
My flight was delayed so I arrived to the location at 1:04pm, the store closed at 1:00pm. I called customer service at 1:06pm, they told me they would hold the reservation for the next day for me to pick up in the morning. I arrived the next day to pick up the car and they rate increased.10.0 Excellent
Jul 2019
Pros:
Yes everything was amazing.10.0 Excellent
Sep 2018
Pros:
Location and ease of rentalCons:
SUV rentals across the board are so much more expensive than car rental rates10.0 Excellent
Nov 2017
Pros:
The service, location and price were all outstanding. I was in and out in under 10 minutes, the car was clean and the attendant had turned it on so it was warming up for me on a cold day, and the price was absurdly low for the day before Thanksgiving. Best experience with a car rental ever.4.4 Okay
Oct 2017
Pros:
Clerk was very polite and professional even when system didn't work right and had to 'argue' with other staff on phone. He apologized many times. I still won't use Avis again.Cons:
The price The wait The confusion The misrepresentation The dishonest quote The last minute change to the online reservation It took so long, staff had to apologize to others in line and send them to a different counter. They expressed how they did me a great favor by reducing price down to merely double the price quoted in my reservation.10.0 Excellent
Dec 2015
Pros:
Upon arriving to pick up the car, I found that my husband had accidentally reserved the car, online, for the following weekend. The sales representative was very helpful in changing the rental dates and accommodating the later time of day I needed for returning the car. He did this in a way that enabled me to retain the lower rental price that was available through the online vehicle reservation, all without my even asking. Great customer service.Enterprise
8.0
Excellent
29 reviewsCleanliness
8.4
Comfort
8.8
Pick-up/Drop-off
8.0
Value for money
8.0
5 locations in Boys Town
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Reviews
2.0 Mediocre
May 2020
Pros:
Staff didn't pay attention to my reservation on KAYAK, and were clueless about the insurance coverage I purchased from KAYAK. They overcharged me, even though I gave them all the reservation number, insurance policy number and overall charges and left it in their drop box with the keys to the vehicle. I will never rent a car from that location again.Cons:
Everything. I even called the Enterprise location after I booked the reservation on KAYAK, and they seem to have had that information on Tuesday (the 12th) but didn't have a clue by Friday (the 15th) which was the pickup date. I wasn't instructed on my follow up call on Tuesday that any paperwork or confirmations were needed. Sad state of affairs, I would think the Enterprise District Manager for that location would be on top of those types of errors.6.0 Good
Nov 2018
Pros:
Gave an upgrade when they did not have a car ready to a Chrysler 300 after cleaning one car to discover it was to be sold. Price was right but you get what you pay for in the service industry.Cons:
Chrysler 300 was as rough riding as my F150. . .10.0 Excellent
Feb 2017
Pros:
Were flexible with my scheduleCons:
Upselling10.0 Excellent
Oct 2016
Pros:
I requested a rental with very little notice and got great service and exactly what I requested. Thank you.10.0 Excellent
Oct 2016
Pros:
Suitable carCons:
No complaints10.0 Excellent
Oct 2016
Pros:
Nice carCons:
No complaintsBudget
5.6
Okay
27 reviewsCleanliness
6.9
Comfort
6.9
Pick-up/Drop-off
5.6
Value for money
5.6
3 locations in Boys Town
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Reviews
10.0 Excellent
May 2021
Pros:
Staff was super friendly.Cons:
I thought I was booking at the airport, but the reservation was for an off site location. Luckily the great staff was able to move the reservation to the airport location. So it all worked out.6.8 Good
Apr 2018
Pros:
Hot tub8.0 Excellent
Apr 2018
Pros:
Car was clean, it ran well, it was available when I needed it, and the people at the Budget agency were friendly and helpful. The Budget agency allowed me to return the vehicle at the airport so I didn't have to book another 1/2 taxi ride back after returning the car. Thanks, Budget.Cons:
I was not expecting to have to take a $50 taxi ride from the airport to pick up the car. I did not see anything about the vehicle not being available for pickup at the airport when I booked the rental. I can't blame Budget for that--that was Kayak's fault as far as I am concerned. Also, the car I had booked was not available and I ended up renting a much larger vehicle (although it was for the same price). Not used to getting 15 MPG...10.0 Excellent
Dec 2018
Pros:
I received a brand new car for my trip. The lady at budget store was very friendly. I returned it on Saturday but they were close so I just drop the key in the box. I am assuming there will be no problems with the rental.Cons:
The car did not get the best gas mileage, but it drove very nicely. I would’ve like to have understood the features on the car a little more because they were a little difficult to figure out10.0 Excellent
Nov 2017
Pros:
nice brand new car for my rental only had 200 miles on it when i picked it up very clean.Cons:
na9.2 Excellent
Nov 2017
Pros:
The gave me a upgrade after they told me about them running out of vansCons:
Not being told that the car that I ordered was not there but was given a upgrade