10.0 ExcellentJul 24 2021
I have rented many cars in many states, and your employee, was the nicest and friendliest car rental employee I have ever met. Most act they are doing you a favor renting you a car. And do not care how long you wait. And she did everything herself. Checked you in and brought up the car and checked your car back in. I have not rented cars from certain companies, when I return to the same area, because of poor service. I would rent here again, based on this employee. She was great to work with.
2.4 MediocreMay 31 2018
Budget discriminated against me because I have a service dog.The ladies at pick up were wonderful, helpful, and apologietic about the car not being the best for such a long journey.The car has nearly 40k miles on it and is worse for the wear. It rattled and had stains on the back seat. Upon drop off, the woman at the desk informed me that I would have to pay a $259 cleaning fee because “she was not cleaning that up”. I had just had her car cleaned. I left, went to CVS, got a lint roller, and rolled someone else’s dog’s hair out of the car (the hair was short, my service dog does not shed). She made me feel awful, repeatedly, until my husband finally showed up and informed her that my dog is a licensed and registered service dog, at which point she said she “supposed she’d waive the fee, even though the car wasn’t in great shape”. This car was in better shape than when we received it. She is doing serious damage to the Budget brand just because she doesn’t want to do her job and clean cars.
10.0 ExcellentJan 16 2018
Was her name Monique? At the Tahoe branch, she was professional and also very personable, with clear communication upon picking up my car. She made it a great experience.
6.8 GoodMar 1 2017
FriendlyThe car was in nice condition.Service was good. Staff was friendly and efficient.
6.8 GoodJan 31 2017
The lady working at the desk was very efficient and fast. She was also apologetic about the lack of car availability.1) There were zero cars available when I arrived at the time of my reservation. I had to wait over an hour for a car to show up. 2) It was quite difficult to find the rental store's location, as there were no signs anywhere. 3) The cost seemed excessive ($130 for a 4-hour drive to the Bay area).
2.0 MediocreFeb 16 2016
No carWasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.
10.0 ExcellentNov 19 2015
Awesome serviceMonique was very understanding and very helpful!