Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Cons: "The screeching noice from the broken speaker could have been fixed"
Cons: "Great staff. Get diet Sprite, please. :)"
Cons: "I like to choose my seat before boardiing"
Pros: "Everything was excellent"
Pros: "Flight was smooth and uneventful."
Cons: "Food on any flight is mediocre at best."
Pros: "SW always does a great job working to get you to your destination on time."
Cons: "The “close the doors 10 minutes before takeoff” policy seems like it needs to be updated."
Pros: "No frills, cheap and straight forward"
Cons: "Seat assign without add-on cost, interior condition, smoother flying technique"
Cons: "Quick, easy, happy flight! Thank you!"
Cons: "No complaints"
Cons: "Being delayed 3 hours without any hint of remorse or compensation by staff."
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Cons: "Seats too narrow. Too many large bags carried on"
Cons: "Flight was delayed 35 minutes after push back and collected cups/drinks within 3 minutes of giving them out."
Cons: "Cabin pressure hurt me head"
Cons: "Flight got delayed on 3 separate occasions and there was no snack or beverage service, like there normally is."
Pros: "No frills easy flight"
Cons: "Bring back peanuts SW!"
Pros: "Other than WiFi, everything was great & smooth"
Cons: "WiFi kept freezing so I had to go back and “Resume Playback” no airtime."
Pros: "Short quick flight!"
Cons: "Bring back the peanuts!"
Pros: "Flight attendants were super nice, non stop flight from Tampa -> LA"
Cons: "Nothing. All was good"
Pros: "Half an hour early and smooth flight."
Cons: "Snacks were limited, but they were free so in comparison to other airlines it’s hard to complain about this."
Pros: "Free checked bags"
Cons: "No WiFi at all on plane for 4 hr flight?? That means no flight tracker, movies, or shows... Lots of turbulence throughout most of flight. Late leaving gate. All free snacks are high carb, high sugar/ fat."
Pros: "Flying SWA is always super easy. My airline of choice, without question."
Pros: "Flight attendants and pilot provided good communication throughout the flight. Flying into Reno you never know if it will be bumpy or smooth and if beverage service can be provided or not. Normally I don’t really like the snack options. But this is a short flight."
Cons: "Nothing at this time."
Pros: "Pilot’s humor"
Cons: "Delay because of a dirty bathroom on top of the plane arriving late"
Pros: "The flight attendant Justin was so rude .. please call me for a full review"
Pros: "Free TV is awesome"
Cons: "Checked in late so I ended up not getting to sit with my GF from LAX to Baltimore... it was the worst part, and next time I know to pay the extra per ticket and get a good seatin cm location."
Cons: "Everything went as well as expected."
Pros: "Boarding was nicely managed"
Cons: "No food or drinks at all"
Pros: "The staff on board the plane were wonderful."
Cons: "The boarding agent at the gate didn't use the amplification system to announce boarding, or the different stages (A, B or C) of boarding lines. It caught many off guard when people just started boarding."
Pros: "So friendly and on time. Great!!"
Pros: "Comfortable seats!"
Pros: "Excellent and smooth"
Pros: "Crew is always very helpful especially with my kids"
Cons: "Wi-Fi didn't work, family boarding is after all the As board which is so wrong. Priority boarding should be for families with kids under 6"
Cons: "Size oh seat"
Pros: "Straightforward and on time. No surprises, just the way we travelers like it."
Pros: "Very good flight - however cannot comment on in-flight service as our flight was bumpy and captain cancelled the service. Overall it was a great flight."
Pros: "Male flight attendant was hilarious!!"
Cons: "Nothing.. Happy with everything"
Cons: "No charging ports on airplane"
Pros: "great fun flight"
Cons: "if I had to choose something, i would say that the Wifi portal for watching movies from mobile phone was glitchy"
Pros: "The attendants were awesome and seats comfy. Everyone very nice and happy."
Cons: "We took off late and our gate was moved at the last minute Also, could you offer water on these late night flights?"
Pros: "It was quick, simple, not too crowded, and easy."
Cons: "The WiFi could have worked."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "The flight was delayed for 3 hours"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Pros: "Staff was awesome"
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Friendly staff; comfy seats and ample leg room"
Cons: "No free WiFi services"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Cons: "Crew was much more pleasant and comforting, especially since we had bad weather."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Nice crew, nice plane"
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Nice leather seats and more leg room than a few other companies."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "Crew was great Snacks were perfect Flight arrival was earlier Great experience"
Pros: "The Hawaiian themed meal/snacks"
Cons: "More free entertainment!"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Cons: "My television did not work the entire flight"
Cons: "The scren was not working! This was a bit upsetting at my flight was 5 hours."
Cons: "Crew member was rude"
Cons: "It really comfy and safe"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "Extra legroom was a bit expensive but excellent. Crew excellent as usual and seemed to like what they were doing."
Pros: "Seat space lighting of cabin."
Cons: "No really heart healthy foods and certainly not the snacks. Attendants were "tired""
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "The plane was neater than the one I used going to long beach"
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Pros: "Everything ran smoothly"
Cons: "Was all good"
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Pros: "All went smooth. No issue at all."
Cons: "Last call to board was not accurate. Last call was a little early. We sat in the plane for a little bit longer"
Pros: "The crew was fantastic! Friendly and warm."
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "2 hour delay and gate changes were ridiculous"
Cons: "No movies 6 h flight"
Pros: "JetBlue always does a great job Monday non-stop between Reno and New York. The seats are comfortable the space is good internet is free and the crews are always Friendly!"
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Cons: "Attitude from staff"
Pros: "Great service when we finally left...6 hour delay! Flight crew was constantly around with free food and drinks. Very nice people!"
Cons: "6 hour delay!"
Pros: "The crew - helpful and efficient. No charge for a carry on - a definite PLUS! Thank you! Terra chips - plenty of snacks and water - encouraged us to have more. Overall a lovely flight experience. We will fly JetBlue again over other airlines."
Cons: "There was nothing I didn't like."
Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"
Pros: "Helpful and attentive crew"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "There was nothing I didn’t like."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Everything was great."
Pros: "Everything was great"
Pros: "Very satisfied. Great service"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "Crew was friendly and helpful"
Cons: "Wider seat"
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Cons: "Never flying SunCountry again"
Cons: "The wait time at the airport."
Pros: "They were able to get us on the flight in first class"
Cons: "That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!"
Pros: "That there were extra seats between passengers"
Cons: "The choice for a soda was low. No free pretzels or nuts, everything had to be purchased but free beverage( sprite, coke, ginger ale and water) Really need more available"
Pros: "Crew was excellent"
Cons: "Seats are uncomfortable and small."
Pros: "Price and it was nice that it was a direct flight from DFW to LAS"
Cons: "Seat size, paying for everything including online check-in and picking your own seat, not the friendliest flight attendants, VERY small seating areas."
Pros: "Crew was friendly"
Cons: "Delay flight Baggage fees Boarding took forever"
Cons: "Bags take for.......ever to comeout, 20 mins is crazy compared to other airlines, alaska has your bags waiting for you when you get to the carousel. I guess We get what you pay for"
Pros: "Like the direct flight and flying out of Terminal 2 in MSP. Very pleasant flight crew!"
Cons: "Leg room just keeps shrinking. I’m 5’2” and can’t imagine what it’s like for those > 6 feet tall! Would also love some snack for free. It can’t cost that much!"
Cons: "Seats are very tight"
Pros: "Crew was very kind and attentive. High back to seats. I like the lime green color of seats"
Cons: "Seats lack stuffing...anything over 3 hrs would be pretty uncomfortable. No inflght movie...plane temperature was rather warm."
Cons: "30 minutes late, that time was spent sitting in my uncomfortable seat onboard at the origin airport. No free snack and one drink - discount airline norm anymore. Oddly very hot on the plane despite the normal vents."
Pros: "2 out of 3 of us need wheelchair assistance. All went very smooth except when arriving back in Mn, got off plane and had to stand there waiting. My mother was taken right away, I eventually walked off having to lean against wall. No chair available. Eventually I pushed my mother while granddaughter managed our bags. I met my chair coming while nearing exit. We made it and I understand how many people need assistance. All and all it went great."
Cons: "Just standing is my worse physical challenge, pushing a wheelchair was better then just waiting."
Pros: "Disappointed there weren't even any peanuts."
Cons: "The seats are uncomfortable for my back."
Pros: "Identification was stolen in Schofield, WI Unable to get back to Minneapolis for the flight. Thanks, Kyle"
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Pros: "Crew was friendly, Easy to find where to go"
Cons: "Uncomfortable due to being too hot in the plane most of the trip, Long security line would have been nice to open up a couple more. No complimentary snacks."
Cons: "Very short on legroom, but that's every airline ( l'm 6 - 4) flight crew friendly, tried a bit of humor. I like convenience of Humphrey (#2) terminal in MSP."
Cons: "Flight was not on time"
Pros: "Comfortable seating. Good service."
Cons: "All was good."
Pros: "Flight departexmd and arrived on time, plane was ok, direct flight"
Cons: "Flught attendant kelly was very rude, asked for some water and was told service would be there in 5 min but it was at least 15, no backseat screens, no preetzels or peanuts"
Pros: "Everything was great, no complaints. The roomy, leather seats made the 31/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "Always love Sun Country! Much better prices then most, service is always great (Midwest nice ;) and Terminal 2 is effortless to get through! Also got the NICEST lady on the phone when calling with questions prior to leaving, you guys are all around wonderful!"
Pros: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"
Pros: "Everything went well."
Cons: "We didn't have food in flight."
Pros: "Direct flight"
Cons: "seating is a little cramped."
Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."
Pros: "Easy check in, boarding, no delays flight got in early"
Cons: "Sat in the back row, lots of children, so was noisy, tubulance that was handled well. Otherwise good trip, highly recommend Sun Country, very friendly staff"
Pros: "Better leg room than some other airlines. Flight was on time. Let us check our bag at the gate = faster boarding.no food"
Cons: "No food or entertainment, should have a 'not applicable ' rating."
Pros: "The flight went very well, boarding was very easy. Going threw the security was the best I've ever encountered. enjoyed the beverage but due to gluten free diet I chose not to order any food."
Cons: "There was nothing that I didn't like."
Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."
Pros: "My active duty husband was unable to travel with me due to work obligations. With my dependent military ID, the Sun Country representative allowed my bag to be a couple of pounds overweight without charging me extra. I could have taken things out to hand carry, but this was so appreciated, as I know it's not the standard practice without the active duty sponsor accompanying me. I spoke with a couple of other fliers on our seats who were also flying Sun Country for the first time. We all agreed that all the representatives were polite. It made the experience good and we all agreed we would fly with them again."
Pros: "The crew were nice, friendly and very helpful."
Cons: "The leg room were a bit too small. Paying to checkin luggage is not a good idea."
Pros: "Great price and availability of flights."
Cons: "I would have liked to have a snack on the flight."
Pros: "I like how quickly we can get from point A to B."
Cons: "I HATE the pay for your seat stuff. I HATE the fact that you cannot choose your seat when you have physical difficulties like back trouble. I HATE that you seat obese people in the seats. Your flight attendants are pretty stoic."
Pros: "Customer service at Boston counter was excellent and snikybabd beautiful customer service."
Pros: "The best flights I've ever had."
Cons: "I just get cramped but that's all.."
Pros: "I didn't die."
Cons: "Slow boarding. Sat on the tarmac for a full hour. Baggage claim took another hour. Worst flying experience of my life."
Cons: "Pages removed from flight magazine"
Cons: "The gates switched and if the plane could be loaded from the back that would be awesome."
Pros: "The assistance and person driving wheelchair was vry good n helpful in Minneapolis airport."
Cons: "There was no one to assist with pushed the wheelchair. After leaving us till the Gate, we kept waiting for half an hour. Nobody turned up so I had to push the wheelchair myself. That was a really sad and unfortunate experience!"