No exchange vehicle when check engine light was on
Cons: I called the day after renting the vehicle letting them know of the warning light. Nothing was done to exchange the vehicle. They would rent me another for a charge but not exchange the unsafe vehicle. Money is more important to this company than the safety of their customers. I am a safety director and find the company appalling.
Mar 2 2017
Pros: Jeep instead of Terrain
Cons: Try to charge more that the internet rate......they backed off
Oct 21 2016
Pros: Awesome service. Awesome car.
Cons: Someone had smoked in the non smoking vehicle and it smelled like smoke. That was the only negative.
Pros: We were looking for a one way rental from Colorado to California and the prices we found were astronomical! One company wanted close to $2,000.00, another, $1500.00. We flew into Denver and wanted to drive through Colorado and Utah to visit National Parks on our way home to California.
After much searching, I found Kayak.com and entered the needed information and got a price for a one way rental that seemed too good to be true, and you know what "they" say about anything that is too good to be true. I did some research and found that Kayak.com is legitimate, so I booked the one way rental at less than a quarter of the price other companies were asking. When it was time to pick up our rental car, we got a Nissan Altima. What a nice ride! And got 37 miles per gallon. Such a comfy car, perfect for cross country driving. Next time we need a rental car, we're going straight to Kayak.com. The young may at the Castle Rock, Colorado, Hertz Car Rental Co. was professional and friendly and, on top of the great deal we already had through Kayak.com, he gave us an additional discount for our Triple A Membership!
Cons: Everything at the Castle Rock, Colorado, Hertz Car Rental Company was great; no complaints
Mar 27 2017
Hertz - it really did
Pros: Castle Rock Hertz was very unprofessional. Reservation was made 5 weeks in advance and the only reason a vehicle was available is because it got returned for being too small for previous customer. It was very small ended up breaking down halfway thru our trip. Birmingham airport Hertz manager was very helpful and got us into a regular minivan.
I'm still waiting for Castle Rock area manager to call since we made the complaint during initial pickup.