2.0 MediocreApr 25 2022
The last 5 cars I've rented at Avis Denver, all within the last 6 months, have had some safety-related issue. All 5 vehicles had an issue with wiper blades, washer fluid, or tires. Seemingly small issues, but in winter driving conditions they're safety issues when, for example, you can't clear the front windshield in sub-freezing temperatures. Yes, of course, I can pull into a gas station to replace the wiper blades myself, fill up washer fluid, or inflate tires properly. But on every one of my last 5 rentals?
4.0 OkayApr 23 2022
The car was not full of gas when I received it and I returned it with more than I received. I took pictures as proof. The guy at the rental charged me $11. It was also larger than I wanted and it wasn’t clean. I’m guessing you give the garbage cars to Priceline customers. The gas thing ticks me off because I know and you know it will be long phone wait times to even discuss it and it probably won’t get resolved.
4.0 OkayApr 8 2022
Long line to pick up car, very helpful desk agent, car hadn't been cleaned but said "enhanced clean", check oil light came on within a few miles.
8.0 ExcellentMar 30 2022
Fairly quick process and got an upgraded vehicle. Service was friendly, courteous. Only issue was vehicle could have used a tune-up specifically with alignment, steering, etc.
2.0 MediocreMar 28 2022
I never received a receipt when I turned the car in. Still waiting for a receipt!
8.0 ExcellentMar 28 2022
As with most rentals the price seen here per day isn’t the price you’ll end up paying, budget for the extra fees, tax, insurance, etc so there are no surprises. Avis Denver though is definitely worth it, great team, shuttle buses from airport were on time, entire staff was great and made genuine connections with us during our rental experience. Truck was clean and properly taken care of. Great weekend rental overall!
2.0 MediocreMar 18 2022
waited an hour in line to pick up car, very understaffed
6.0 GoodFeb 13 2022
Employees were nice. I did ask a question about drop off and the answer she gave me was incorrect as per the Avis customer service rep I called to verify. The cars brakes and rotors were in terrible shape. Every time I hit the brakes the whole vehicle shook. I’ve never had a rental car that hasn’t been serviced regularly to fix these issues. Probably won’t use Avis again due to this.
4.0 OkayJan 31 2022
There's no reason that it should take 45 minutes to rent a car for people that are prepared and ready. In today's world of technology it should be easy to get 90% of the hassle squared away before ever getting to the counter. But the 15 minutes per person with only 3 people working makes for a painful wait. Also if most of the paperwork was handled by modern technology it would be easier to not be SO shady with the policies. The GAS policy for example... Sure get it full, return it full... BUT if you don't have a receipt you get charged anyway. WHAT IN THE ACTUAL #$&%?
2.0 MediocreDec 31 2021
Do not count on getting the car you reserve. Do not count on getting the car you need; whether it's AWD or two vans instead of just one. Do not count on the person at the counter being able to help you with assistance from one of the other poorly trained representatives. Do not count on getting your car picked up in less than an hour of wait time. Do not count on the car you get working properly or not needing an oil change. Perhaps you may want to consider a different rental car company. Choose one of the non-major brands; they are all pretty bad from what I've been reading. Choose a small local company.