Aurora Car Rentals

Cons: they didnt tell me that I would be charged a $200.00 immediate withdrawal from my checkingdebit account and then when I returned it they said because I didnt use a credit card, my refund would come in 2-5 business DAYS. Totally not cool!! With the car being delivered to me filthy they said they would give me a $10.00 credit if I washed it myself. This place sucked.

Cons: No signage, poor facility, originally the price on line was $48 total. When I arrived to pick up the car they changed the price to $280.00 total. No joke, that is a true story. Then they used haggle techniques to negotiate the price. Zero transparency. Rude customer service, all around terrible. Honestly if the owners of this company get to read this I suggest that they find another business venture.

Cons: I needed a small car because I was spending my vacation in downtown Denver and had to parallel park in tight spaces. Also, I was told at pickup I would have to pay $195. Instead I left that day having to pay $518!!!!!!! So angry.

Cons: I asked for a small car but was told my account showed up as "Dealers' Choice". They offered me only huge vehicles: Ford Explorer or a Dodge Caravan. I asked again, and they said these were my only choices. I took the huge ford, but it was so big, I didn't feel comfortable driving it and just parked it at my friends house. I didn't drive it the whole time I was at my destination! Also I did not like the unprofessional office situation. Ace is located in a mobile home way out in the outback.

Cons: No signs at airport . Shuttle service took over an hour wait . They only had 3 vehicles on the lot when we arrived and it was in the middle of a parking lot in a construction trailer, they added on additional fees . Do not recommend this service !!

Cons: Location was very far from airport. There was one employee at desk and had to wait in line one hour. Very unprofessional set up and you were on your own to do everything. There wasn't even a sign at airport where to get their shuttle and we had to ask several people and no one knew. It was only car rental company with no sign posted and no shuttle that showed up for 30 minutes.

Cons: Very dirty

Cons: No ACE signs at the airport, happened onto an ACE van, driver nice and helpful. I initially thought the rental clerk was kidding when she told me I couldn't take the car out of Colorado and that if I took it to Wyoming, fewer than 100 miles from the airport, the GPS would report it and the car would be reported stolen! I declined the risk of a felony theft charge, but was unable to find an alternative rental with no notice for even twice what ACE had offered. Fortunately I was able to rely on friends and family, but if I had been anywhere else it would have been a very expensive problem. Never Again.

Cons: I found out at the checkout that I could not drive the car out of state. I had ro change my reservation and rebook with another agency. It was very expensive.

Cons: My daughter and family with 2 babies Ubered from airport for a 3:00 scheduled Saturday pickup and they closed at 1:00. Why did Enterprise accept their reservation if they are closed? Don't trust Enterprise's computer.

Cons: Nothing.

Cons: - The car was not full when we picked it up. - The car was not clean when we picked it up -- full of dog hair. - We were told that only debit card transactions would incur a $150 hold but fund were held on our credit card.

Cons: First car had leaky tire. Second car was perfect. Service excellent.

Cons: I didn't like the fact that they did not have the premium pickup truck that rented over a month prior. Their excuse was that they can't possibly have all the cars that people reserve on site because they would run out of business. I don't buy that; it is seems like a cop out excuse when they have overbooked their inventory.

Cons: Location from airport and that they won't pick you up.

Cons: I made a reservation through Kayak for a rental from Enterprise. Half hour later when I went to get the rental, the agency had no vehicles. In fact no enterprise in town had any rental cars available. Why make a reservation if you don't know what was available in an area. We had a last minute car trouble and needed the rental very bad. I will not use kayak for car rentals in the future

Cons: Rather have a Tahoe than a Toyota and the car was filthy and they told us to return the way we picked up but it was dirty still and I didn't want to get chargedbso we vacuumed it. Never had to do that before.

Cons: Expensive , more than quoted .and only one person working with a dozen people waiting.

Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.

Cons: The Aurora location had the wrong Mall name on the email from Avis

Cons: Price was higher, they gave me a dirty car on outside

Cons: Rep was so focused on upselling anything.. (ie. their insurance, car upgrade, gas, etc.) that they didn't listen. Wanted gps, not provided... car performed terribly. Car's bluetooth in entertainment system downloaded all of my contacts into the cars system, had to figure out how to manually remove. customer service line no help. Not impressed with Hertz!

Cons: no one available from regular Hertz staff at opening time; I then learned they would arrive 45 minutes late, which did not work for my own schedule; Receptionist really came through in lieu of regular Hertz staff

Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.