Aurora Car Rentals

Not Hertz Qualityrental

Cons: Rental office was old and very run down. The car I received had numerous dents and scratches. All were documented so I was not charged for the damage but was surprised the vehicle carried the Hertz name. I will probably not rent from Hertz again.

Didn't even get a car - was stranded in the cold!

Cons: We booked a car online a month before our vacation, with a later morning flight. We were flying into Denver and would get a shuttle to drive to this location. Our flight came in shortly after 11am and we would get the car by 12noon as per our reserved time for the car. However, we were delayed by Supershuttle and arrived at the rental place 15 minutes after noon. We pull on the handle to open the door, aaaaaaand it's locked. Looked up to see the tiniest sign with a scratched off number which said that they close on Saturdays at noon and are closed all day Sunday. No phone call or emails prior to our arrival to alert us that they would close. No communication at all. Now we are stranded in a place we don't know, on a vacation that is now ruined, in the cold and rainy outdoors. I called the Hertz number to get assistance, and the representative didn't seem to care that we were stranded. The rep said that the place would reopen on Monday. Spoke with a manager and they called nearby locations only to tell us that everyone is sold out and there is only a slight chance that the downtown location might have something available but it wouldn’t be guaranteed, or to go back to the airport. Either way, we would still need to find a way to get there. They also sent an email to the General Managers of the area. So, we went to the Hertz at the airport, gave them the name of whom we were supposed to speak with and showed the reservation. They said they have cars, but can’t honor the price we paid upfront a month ago. A small car would cost 3 times the price of what we paid. Furious, frustrated, upset, in complete disbelief, and with the kind assistance of a gracious Texan couple, we went to a different car agency, where they actually work with your budget. I’ve rented with many car agencies both domestically and internationally and never had an issue. This was the worst experience I’ve ever had with Hertz and their customer service, and I will no longer be a customer of theirs. It Hertz, doesn't it?

Not what i expected

Cons: I scheduled a 5pm pickup time. Finally got the car at 620pm. They have me a free tank of gas for the trouble, but it threw of my entire schedule. It was "getting an oil change". The car was much smaller than expected and very uncomfortable.

Less than what I expected

Pros: The employees at the counter were very polite and kept apologizing for it taking so long.

Cons: The car wasn't ready so I had to wait for over half hour. The car was clean but it had a smell like something old. I thought for tge price we were going to get a better car.

Bad customer service, problems with car, hidden fees!

Pros: Nothing

Cons: Rep was so focused on upselling anything.. (ie. their insurance, car upgrade, gas, etc.) that they didn't listen. Wanted gps, not provided... car performed terribly. Car's bluetooth in entertainment system downloaded all of my contacts into the cars system, had to figure out how to manually remove. customer service line no help. Not impressed with Hertz!

Poor

Pros: Nothing

Cons: Price was higher, they gave me a dirty car on outside