Steer clear of Matt. He lied to us and told us we need to get liability insurance through the company because it’s the law. I heard him tell another customer that Colorado is a no-fault state to incentivize him to get insurance through Ace. We told Matt we have through our insurance and he tried telling us Colorado has a higher minimum. It was ridiculous. He looked so lethargic and apathetic. He hung out on his phone while getting our papers signed. Totally not impressed. I saw him scam two other customers as I sat there while my husband got our car. The cherry on top was he was flirting with two older women, who had no idea they just got scammed into buying additional insurance. And at the end he handed them a paper asking them to write a 5 star review. Very smart, ask the people who don’t know they just spent a few hundred dollars. Anyway, I definitely would pay the extra few bucks to rent from a reputable company and not deal with companies that hire people like Matt.
In the middle of nowhere, not near any of the other rental companies. The vehicle was dented and damaged. The seat belt indicator was faulty, and the seat belt had to be buckled when no one was sitting in the seat. Seat indicators are related to the airbag system and therefore the car should have never been rented. Hidden fees for everything, including a $375 charge if you wanted to use a license plate toll. I was also charged $12.99 for one gallon of gas because they said that I did not return it, "completely full".
Wait time was 3+ hours. Staff was very slow in getting through each customer. Horrible and never renting with y'all again
Car smelled a bit funny when the AC was running. Otherwise everything was great.
I liked that Ace filmed my vehicle as I left the lot so that any damage was documented. The processing time of picking up the car could be improved. Just copy Hertz!
The agent at ACE counter in Denver was very poor. He was more concerned with trying to sell me the toll pass which was a rip off. He didn't go over contract.
