Pros: The woman who checked us in was very personable and helpful.
Dec 22 2016
Bargain price, friendly service
Pros: Friendly people, and the price was great. They accommodated a request to swap for a newer model with more tire tread remaining, since we were driving in snow/ice.
Cons: Initial car was a Camry with 35K miles on it. Just not enough tread to safely drive in ice/snow.
Jan 6 2017
Cons: When I went to pickup the car, they changed the agreement from unlimited mileage to only 200miles per day...
Extremely irritating and annoying and undeserved.
Jan 14 2017
Pros: Getting the car was very easy. The counter was in the terminal. The agent upgraded us to the "daily special" was no cost (standard SUV to full size SUV) at no extra cost since our car still had to be cleaned.
Cons: Drop-off procedure was confusing. I pulled into the lot for Dollar and was told that it was for Thrifty. The lot agent was not sure where to drop-off the car. She eventually told me to park it near the office.
Feb 7 2017
Cons: The inside of the car was really dirty.
Mar 7 2017
Understanding staff for my car return
Pros: The day of our return was very snowy and my trip was very difficult. After surviving a dangerous drive on Interstate 70, I had a minor very slow speed "fender bender" within a mile of the airport. No one was hurt and the other car was not damaged at all. The Dollar agent could not have been more understanding. I would recommend Dollar to anyone renting in "high altitude" snow country.
Mar 19 2017
Cons: They informed me at the counter that there were not unlimited miles because I flew intra state (Denver to Eagle) and I had to go back and forth from Aspen several times over the weekend. I left them and used Budget instead.