10.0 ExcellentDec 24 2017
Five star service, all-around great experienceCheck-in/Check-out was a breeze. The Thrifty counter at BKK is co-located with Hertz, conveniently at the airport. The folks at the counter spoke perfect English and were really helpful with all of our questions. We were able to add a second driver for no cost and there was no hassle about declining extra insurance, which we didn't need due to having it through our credit card. Best of all, they had the car waiting for us at the airport, having been brought to us from the off-site location. (We did have to return at the off-site location, but there was zero wait for the shuttle bus to get to the airport.) Even though we had booked the smallest/cheapest available model, the car we were given was plenty roomy for 4 adults and all of our luggage. I'm not sure if we were given an upgrade, or if all of their cars are just that nice, but we were really happy with it. Driving in Thailand was no problem outside of Bangkok (which we had seen earlier by taxi). Having a car made it really simple, convenient, comfortable, and cost-effective for the 4 of us to visit outlying areas like Khao Yai and Ayutthaya. Driving is on the left, like Australia and England, but Thai drivers are so polite it's easy to merge and traffic is not too fast nor too slow - really perfect. I highly recommend it.
5.2 OkayOct 30 2016
Pickup and Drop off at BKK needs improvement ! !1. I liked that the counter is right in the main terminal. 2. I liked that the car was located directly outside the counter location.1. I did not like that there was no "Thrifty" sign at the car rental counters location. I asked several of the other rental desk workers where I could find Thrifty, and none of them knew. Finally I was told that I should go to the Hertz counter if I wanted to rent from Thrifty. 2. I did not like that the return procedure is disorganized. We were told to call the number on the paper that was attached to my rental agreement prior to returning the car. I called this number and got a recording. I returned the car at approximately 0330am and had to park quite a distance away from where I picked up the car because private vehicles were not allowed to enter the area where I originally picked the car up. The signs to show where to return are not well placed or do not properly explain where to go to return a Thrifty or Hertz car. I parked the vehicle in the commercial bus area and when I walked into the terminal and to the Thrifty counter, I found the agent sleeping on the desk. 3. The agents that Thrifty use speak little or no English. I had to ask an agent from another rental company to assist with communication. 4. When I picked up the vehicle the fuel tank was not full, yet the agent circled FULL, I had to seek assistance from another renter to speak Thai with the agent and explain that the fuel tank was not full, and that I was not accepting the vehicle with F circled.