Philly - EWR - Good price though not 100% straight
Pros: Car was good size, good shape. Good price for returning to different location. Pick-up and return quick and smooth. Nice people.
Cons: Significant extra insurance charge taken at pick-up, not calculated in original reservation
Nov 22 2016
initially not what we ordered
Pros: I did end up with the full-size car that I ordered but not without insisting on what we ordered. The 2016 Impala was very nice and was what I expected.
Cons: we ordered a full-size car and when we arrived to pick it up, they claimed none were available. They offered what was described to be an "upgrade", a Jeep Renegade over a full-size sedan. We needed a full-size car and in my opinion, the small jeep didn't offer the size and comfort we requested and needed. They continued to insist it was an "upgrade" and we should be grateful.
While waiting, I contacted a nearby Enterprise and they had full-size car. Only after insisting on our part, did they agree to have it transported over, which was only about ten minutes. All in all, it was an OK experience but I didn't like having to argue over the size of a car. I even requested a smaller car as a compromise - I just wanted a car - not an SUV.
Dec 25 2016
Pros: Great price for a basic car that we needed for a week while extra people were visiting.
Staff was friendly, attentive, and efficient.
Cons: I wished another Enterprise was willing to match the price as we had to drive about a 1/2 hour and pass at least 3 other Enterprise outfits closer to our home.
Jan 5 2017
Not bad at all.
Pros: It was fairly easy to get a vehicle, not a bunch of up-sale pressure.