Recent Reviews
- All reviews
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- Neutral
- Negative
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8.4
Pros: Staff is always friendly and helpful.
Cons: Boy did I dislike that Nissan Sentra.
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5.2
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!
Pros: It started right away It had reasonable power The brakes worked!
Cons: No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!
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10.0
Excellent!
Pros: We were called out of state for the unexpected death of a family member. Needless to say we were under a great deal of stress. We rented a car with pick up and return at the Wilkes-Barre/ Scranton PA airport. The agent taking care of us, named Tia, was extremely competent, friendly and very compassionate. The car suited our needs in every way, all transactions went smoothly but the best experience of all was dealing with Tia. Hertz can be most proud of this associate and we are grateful she made an unpleasant time in our lives much easier. If all Hertz agents are as top notch as Tiaa, hertz will always be our first choice for any future car rental needs.
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8.4
Pros: Great value for the rental.
Cons: Our pick up was incredibly stressful. We weren't allowed to use American Express at booking, and had to wait on the phone for over 30 minutes when we picked up the car to change the credit card information. The phone representative was unable to answer our questions and took an unnecessary amount of time to confirm that were were going to pay the amount we originally reserved the car at.
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10.0
Incredible Customer Service
Pros: The agent that took care of me was simply amazing. The experience was thorough, quick, accurate and friendly.
Cons: It was all perfect
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10.0
Pleased.
Pros: Pre-payed . Hopefully no additional charges as others have stated . Easy in , easy check out Wish I had rented sooner !
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9.6
RECOMMEND - 930 Wyoming Ave., Scranton
Pros: Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.
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10.0
Pros: Everything went good, quick check in & out, parking lot is close early morning before start of business drop off is what I needed.
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6.0
Pros: I like the rate..the car... Manger at the Philly Airport was a great man.. good service...
Cons: My fight was dilate for about 2 hrs.... when I got to the rental office it was close... about 1pm... called left a mesg......went to my friends house.....I called back again around 3 pm ... I told the lady what happen with my fight ... and she started to give me a hard time...We are going to charge you.. I was here and you were not..and on and on..when i asked her What can you do for me.. she said I will call back........she called me back.. well if you are here within 30 minutes We will charge you anyway...Oh the manger at Philly airport Great guy
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5.6
Lengthy Dropoff
Pros: The car was very suitable, would have enjoyed more room but gas mileage was sufficient and the value of this rental size was best.
Cons: One hour and 15 minutes for dropoff, very unacceptable. I understand things happen but that caused problems for myself as well. No representative was at the location when I arrived 45 minutes before close. The representative was apologetic and was obviously flustered with about 9 people and 5 transactions waiting. I wanted a receipt for my rental and was pleased I at least got that, which also took some doing because the system was trying to charge for an extra hour although I was there on time. The rental itself was fine, although they also seem to have an issue with detailing on a timely basis.
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7.6
First Time for One Way Rental
Pros: Had an upgrade to a Toyota Camry and found the ride and gas mileage to be good.
Cons: It wasn't as clean as I've seen.
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3.6
If you feel like getting swindled
Pros: The car ran.
Cons: Basically everything. The $50 i agreed to online and commited to during pickup for a single day of rental almost turned into $130 at drop off. Car took forever to pickup because they overbooked rentals so I almost was left without a vehicle. The windshield wipers were terrible which didn't facilitate the 3 hour trip through the rain. The brakes were equally terrible. I dropped off my family at Hertz in the airport before going to fill up the gas tank but meanwhile an employee checked the car in and charged me $10 per gallon (local gas prices = $2 per gallon) while I had asked to revert the charges so I could make a quick trip to a gas station considering I showed up almost 2 hours early for the return. The answer I got was "it's too late, already done". I asked for the manager who agreed to give me a one time "discount" on the gas and charged me only 200% of the local prices rather than 500%.....yay. The manager asked me to do a phone survey which I agreed to but he used MY phone to dial the number and then proceeded to ask me questions and do the phone survey HIMSELF. In fact, when he asked me how likely i was to ever recommend Hertz on a 0 to 9 scale I answered 3 and I watches him press the number 9 on the krypad. Absolutely unprofessional and unacceptable.
review from
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10.0
Excellent!
Pros: We were called out of state for the unexpected death of a family member. Needless to say we were under a great deal of stress. We rented a car with pick up and return at the Wilkes-Barre/ Scranton PA airport. The agent taking care of us, named Tia, was extremely competent, friendly and very compassionate. The car suited our needs in every way, all transactions went smoothly but the best experience of all was dealing with Tia. Hertz can be most proud of this associate and we are grateful she made an unpleasant time in our lives much easier. If all Hertz agents are as top notch as Tiaa, hertz will always be our first choice for any future car rental needs.
review from
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10.0
Incredible Customer Service
Pros: The agent that took care of me was simply amazing. The experience was thorough, quick, accurate and friendly.
Cons: It was all perfect
review from
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10.0
Pleased.
Pros: Pre-payed . Hopefully no additional charges as others have stated . Easy in , easy check out Wish I had rented sooner !
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9.6
RECOMMEND - 930 Wyoming Ave., Scranton
Pros: Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.
review from
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10.0
Pros: Everything went good, quick check in & out, parking lot is close early morning before start of business drop off is what I needed.
review from
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8.4
Pros: Staff is always friendly and helpful.
Cons: Boy did I dislike that Nissan Sentra.
review from
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8.4
Pros: Great value for the rental.
Cons: Our pick up was incredibly stressful. We weren't allowed to use American Express at booking, and had to wait on the phone for over 30 minutes when we picked up the car to change the credit card information. The phone representative was unable to answer our questions and took an unnecessary amount of time to confirm that were were going to pay the amount we originally reserved the car at.
review from
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7.6
First Time for One Way Rental
Pros: Had an upgrade to a Toyota Camry and found the ride and gas mileage to be good.
Cons: It wasn't as clean as I've seen.
review from
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5.2
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!
Pros: It started right away It had reasonable power The brakes worked!
Cons: No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!
review from
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6.0
Pros: I like the rate..the car... Manger at the Philly Airport was a great man.. good service...
Cons: My fight was dilate for about 2 hrs.... when I got to the rental office it was close... about 1pm... called left a mesg......went to my friends house.....I called back again around 3 pm ... I told the lady what happen with my fight ... and she started to give me a hard time...We are going to charge you.. I was here and you were not..and on and on..when i asked her What can you do for me.. she said I will call back........she called me back.. well if you are here within 30 minutes We will charge you anyway...Oh the manger at Philly airport Great guy
review from
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5.6
Lengthy Dropoff
Pros: The car was very suitable, would have enjoyed more room but gas mileage was sufficient and the value of this rental size was best.
Cons: One hour and 15 minutes for dropoff, very unacceptable. I understand things happen but that caused problems for myself as well. No representative was at the location when I arrived 45 minutes before close. The representative was apologetic and was obviously flustered with about 9 people and 5 transactions waiting. I wanted a receipt for my rental and was pleased I at least got that, which also took some doing because the system was trying to charge for an extra hour although I was there on time. The rental itself was fine, although they also seem to have an issue with detailing on a timely basis.
review from
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3.6
If you feel like getting swindled
Pros: The car ran.
Cons: Basically everything. The $50 i agreed to online and commited to during pickup for a single day of rental almost turned into $130 at drop off. Car took forever to pickup because they overbooked rentals so I almost was left without a vehicle. The windshield wipers were terrible which didn't facilitate the 3 hour trip through the rain. The brakes were equally terrible. I dropped off my family at Hertz in the airport before going to fill up the gas tank but meanwhile an employee checked the car in and charged me $10 per gallon (local gas prices = $2 per gallon) while I had asked to revert the charges so I could make a quick trip to a gas station considering I showed up almost 2 hours early for the return. The answer I got was "it's too late, already done". I asked for the manager who agreed to give me a one time "discount" on the gas and charged me only 200% of the local prices rather than 500%.....yay. The manager asked me to do a phone survey which I agreed to but he used MY phone to dial the number and then proceeded to ask me questions and do the phone survey HIMSELF. In fact, when he asked me how likely i was to ever recommend Hertz on a 0 to 9 scale I answered 3 and I watches him press the number 9 on the krypad. Absolutely unprofessional and unacceptable.
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