Pros: Great friendly service and nearly new truck.
Jul 25 2016
Poor customer service
Cons: Cancelled after calling twice for information and each time was given incomplete and differing answers.
Aug 14 2016
Pros: I got upgraded to a Mazda 5 which came in very handy as my daughter was moving that week. Staff was great during pick up and return. Overall a great experience.
Sep 15 2016
Pros: Everything was great. Upgraded us without us asking. Superfriendly. Very accommodating.
Thank you enterprise!
Sep 24 2016
Cons: We requested an Altima type full size car. The car we were given was a Scion. Although it seemed fairly good sized we thought is might have been all they had at the time and maybe a lesser grade. It was a funky looking car with almost 47,000. We have never had a rental car with that many miles. When we returned the car and inquired about the "grade" of car the agent said that he would do whatever it took to make us happy. We weren't upset just wondered if this was the grade of car we requested. He actually said it was a "special" and an upgrade. We didn't pursue the issue. The car worked fine and we definitely could pick it out in a parking lot!
Oct 4 2016
Pros: Clean car and first class service. Good value. What more could you ask?
Oct 8 2016
Pros: staff were pleasant and accommodating.
car was a very nice and smooth ride
Cons: The car had not been cleaned before pick up.
The High beam switch did not work.
Oct 16 2016
Pros: Smooth check out and in. Price was great and staff were friendly and kind.
Cons: There was no vehicle check after return the car. I returned it with no damage, but wanted to check while I was there.
Pros: Quick pick up and very friendly fellow working at the Hollis location.
Jun 24 2017
Pros: I showed up at the airport to return the car and found out I had been charged an extra hour which was almost the same price as the day. When I brought it up to the employee inside he finished my sentence for me saying he'd take off the extra charges. I was pleasantly surprised!
Cons: My convertible was delivered with the top down and I was not instructed how to put it up. Three minutes later I had figured it out. Really was a non issue.
Jun 25 2017
Pros: Lower cost than picking up at the airport
Cons: The airport markup is waaaaayyy too high!
Jun 26 2017
Pros: all good
Jun 28 2017
Pros: Ease of both pick-up and drop-off.
Jul 1 2017
Pros: Nice , friendly staff
Jul 2 2017
Pros: Friendly staff, easy pick-up/drop-off process, and clean car
Cons: Office was small, and a bit messy
Jul 4 2017
Pros: every thing very friendly help full price was good
car was new and clean
Jul 10 2017
Smooth ride in Nova Scotia
Pros: Everything from start to finish was perfect with Budget. Efficient staff at check in and check out. Good value and a clean, good- working car.
Pros: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free.
Cons: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)
Oct 10 2016
Pros: The car was clean and in good condition; the counter help at pick up in Halifax was very friendly and very informative; the drop off at the airport was quick and easy.
Jul 21 2017
Overall good, gas tank unfilled at pickup
Pros: Friendly representatives, clean car, modern
Cons: Gas tank wasn't completely filled at pickup, didn't notice till started driving