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Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."

Cons: "I can’t tell nothing more about, cause everything was really excellent"

Pros: "Delete"
Cons: "On time"

Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."

Pros: "Crew was nice"
Cons: "Flight had a 3hr delay."

Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"

Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"

Pros: "Nice service and checking was fast at the airport"
Cons: "They didn’t offer any alcohol not even for sale and the take off was 10 minutes late"

Cons: "They lost my luggage"

Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."

Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."

Cons: "Not enough space between the seats in front of me"

Pros: "Thumbs up"
Cons: "Everything was fair"

Pros: "Everything"

Pros: "Lost my luggage."
Cons: "The whole expericence was terrible. My bag is missing, the customer service for avianca airlines is the single worst experience I ver had to endured. Never again will I use either kayak or avianca. I’m a chef concierge for the four seasons hotel in NY and I will be sure sharing my experience."

Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."

Pros: "The personal in the counter are very professional."

Pros: "Overall the experience was ok."
Cons: "No vegan or vegetarian food options. Very long flight and I couldn’t eat anything, me being hypoglycemic by the time I got to Bogota my glucose levels where dangerously low."

Cons: "To many hours waiting"

Cons: "The seats were very uncomfortable and felt like squished in like sardines. A little more cabin room space would have gone a long way."

Pros: "The crew were very professional. I speak very little Espanol, but they try to make sure I was ok."
Cons: "Flight was delayed one jour and I didnt know if I'll make my connecting flight to Cartagena.. No one explain. They said just go to second floor for connection."

Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."

Pros: "Love everything about Avianca"

Pros: "The crew was very polite. The airplanes are comfortable"
Cons: "They changed my original itinerary and the flights were delayed."

Pros: "Fairly new airplane seats with TV screens, USB slots, complimentary headphone."
Cons: "Flight was moved 6 hours with no explaination a few weeks before (apparently there's an on going strike), so we had to pay to switch our connecting flight. The day of, there was a 2hr delay so we missed our connecting flight. Food was ok. Drink selection was mediocre. Very limited TV and movie selection. Probably should have stuck with my instincts to fly with a larger carrier."

Cons: "Unprofessional, poor customer service and everything else in between."

Cons: "THE FLY WAS CANCEL.."

Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."

Cons: "Very uncomfortable seating, poor service. I asked for and extra cup of water and they said no! I mean it's a 6 hour flight and we took the red eye. I would expect to atleast have drinks. Overall staff was very rude. Service was very poor and slow. Plus the seating is extremely uncomfortable no leg room no offer to up sell first class. Terrible flight company would never use again or recommend ever! Stay away there are plenty of other ways to get to Colombia. One positive is they did have a decent movie selection honestly that's the only thing. Other then that this company does not even deserve one star I will make sure to tell all my friends family and social media to never use this company"

Cons: "Everything was wonderful except for taking too long to disembark"

Pros: "Comfort"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."

Pros: "smooth transition .."
Cons: "Wished the seats has more spacing."

Pros: "The flight was smooth and comfortable, the crew were very helpful. This is the only reason why I would give this airline a second chance."
Cons: "There was a 5 hour delay, we had to switch gates and the taxing was about an hour and a half."

Pros: "Avianca rules and so as kayak"

Pros: "NA"
Cons: "NA"

Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."

Cons: "They destroyed my son's stroller"

Cons: "The aircraft was very cold"

Cons: "Just very tight seating"

Pros: "Punctuality , nice air bus .. Excellent crew"

Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."

Pros: "There was no one sitting by my side!"

Pros: "Nothing"
Cons: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"

Pros: "Todo me gustó"

Pros: "very good"

Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."

Pros: "Non stop flights"
Cons: "Prices are expensive"

Cons: "1 bag delivered whithout padlock and stole belogingns."

Pros: "Safe travel"
Cons: "more masks"

Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Cons: "Small plane, feels cramped"

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Cons: "sat on the tarmac for 3 hours because the pilot was late."

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Cons: "Faster lines at check-in. More courteous security personnel"

Cons: "First class almost always guarantees a much better experience!"

Cons: "No WiFi. Little service."

Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."

Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."

Cons: "Terrible"

Cons: "Left late"

Pros: "Didn’t like security. They were rude"
Cons: "Security"

Cons: "N/A"

Cons: "Na"

Cons: "N/A"

Pros: "Nothing."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."

Pros: "The food and the treatment"

Pros: "The Updated Delta Airline A320 Airbus Inside & Out"

Cons: "Compostable"

Cons: "Crying baby"

Pros: "Everything"

Cons: "Nothing!"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Cons: "The"

Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Cons: "Small seater aircraft was cramped"

Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."

Pros: "The LGA team did great in difficult situation"

Cons: "Crowded"

Pros: "Made friends on the way to Maine!"

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."

Pros: "None"
Cons: "Delays"

Pros: "Professionalism"

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Cons: "The delay on the runway"

Pros: "Turbulence didn't allow the beverage cart to serve passengers"

Pros: "Was a nice flay , thanks"

Pros: "Cookies"
Cons: "Late"

Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."

Pros: "Nothing"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."

Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."

Pros: "Everything"
Cons: "No complaints"

Pros: "Everything went as planned."
Cons: "USB or power outlets."

Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"

Cons: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."

Cons: "No carry on baggage fee"

Pros: "Really like the wine and chips included."
Cons: "No entertainment options, but not a big deal considering how short all their routes are."

Pros: "Friendly crew"
Cons: "All good"

Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."

Pros: "The crew was very nice, and I love the complimentary craft beer!"

Pros: "3 hours delay"
Cons: "Be on time."

Cons: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"

Pros: "Very polite"
Cons: "Nothing. This’s my first trip with Porter. Excellent in everything."

Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."

Cons: "Boarding was confusing"

Pros: "Only 15 minutes late and nice new clean plane"
Cons: "No entertainment No lounge No food"

Pros: "Hassle free"
Cons: "Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights"

Cons: "Plane too small and noisy"

Pros: "All ok. Pilots did a great job landing in heavy winds and low temps. Bravo"
Cons: "Left late. Are later. No big problem"

Pros: "Nothing"
Cons: "Everything"

Pros: "I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks."
Cons: "We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment."

Pros: "Was offered a earlier flight that was available when we arrived for check in"
Cons: "I thought I had paid for baggage in advance but obviously there was a glitch in the payment process so HATED the cost for 2 bags. We traveled with 6 other airlines within Europe and none charged this exorbitant amount... NOT VERY PLEASED Check in person wasn’t very pleasant to deal with. I think she was having a bad day!!! All other staff and flight attendants were pleasant and good to deal with."

Pros: "No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board"

Pros: "The courteous and helpful nature of both the ground staff and the crew. The Coffee was super."
Cons: "No Complaints whatsoever"

Cons: "There is only 1 lavatory on the plane and early in the flight they had to shut it down! Luckily there were no incidents but how can you not have a working lavatory?! What would they do if someone really had to go?"

Pros: "Snack selection and free alcohol is good and unique; Porter is great for these short trips."
Cons: "I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space."

Pros: "Nice flight attendants, service, and landing!"

Pros: "Convenience of the airport location which is steps from downtown Toronto. Friendly crew and descent snacks."
Cons: "Porter flights are almost always delayed. I take them pretty often and they are almost never on time, especially the late afternoon / evenings flights. This time the plane had some problems with AC and was too hot."

Pros: "Staff was pleasant"
Cons: "Missed the concert I went to see. Total disaster."

Pros: "The gate agent blocked the seat next to me aonI had the whole row to myself. Porter is the best way to get to Toronto from the Philadelphia and NY area"
Cons: "The flight attendant nearly took my hand off when offering the snacks. Usually the insist Intake more."

Pros: "The flight attendants were nice and pleasant"

Pros: "They keep us updated at all times about the delays"
Cons: "1 hour delay!!!! And no storm"

Pros: "Good service. Thanks"

Pros: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."

Pros: "Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!"
Cons: "They wanted me to check my carry on which could easily have fit under the seat in front of me."

Pros: "Lounge Wine"

Pros: "Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel."
Cons: "Are you kidding?"

Cons: "Delay"

Pros: "porter gives clients a civilized treatment because of its smallness and amenities"

Cons: "Only 1 Agent at check in. Took a while to get through the line. Flight delayed."

Cons: "Delayed for 60 min. Thought I was miss my connecting flight but it was also delayed...by 90 min!!!!"

Cons: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."

Pros: "Friendly, nice"
Cons: "Had to wait for luggage"

Cons: "Very bumpyyyyyyyyyyy"

Pros: "Staff was friendly and helpful. Flight went very smoothly with no hassle. Have flown with many airlines and porter is definitely one of the best I've seen for a long time."

Pros: "Everything was on time ,the flight was comfortable,snacks were also good . The attendants were very friendly and couscous. I'll fly with Porter air again . Edward"
Cons: "No entertainment on board ."

Pros: "Friendly and extremely helpful staff. There was no fuss and boarding was calm and smooth. Great flight and Billy Bishop is a much easier transition to Toronto downtown."

Cons: "Seats did not recline at all"

Pros: "My trip was excellent.Coulb not ask more. Thank you."

Cons: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"

Cons: "Delays"

Cons: "We were unable to rebook or use flights as s credit so when plans changed even though it was months away we were just out the money"

Cons: "Terrible boarding process"

Pros: "Crew was amazing, personable,joked around. I though boarding would take forever but very smooth."
Cons: "Honestly...being stuffed in like sardines ....it is getting worse. maybe the older I get the more I see it....but its so uncomfortable. I think the old days were much better!"

Cons: "Luggage costs"

Pros: "Quick flight. Quiet and peaceful."
Cons: "Snacks are kinda lame."

Pros: "The staff at WestJet was very accommodating to me."
Cons: "Better snack choices"

Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Pros: "Seat"
Cons: "Nothing"

Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"

Pros: "No frills. Friendly staff."

Cons: "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."

Cons: "No coffee"

Pros: "Nice new 737 max aircraft"

Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."

Cons: "I miss the wedding party I was the bridesmaid"

Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"

Pros: "Service on plane. Attendants were delightful."
Cons: "Sat on the runway and it smelled of exhaust, which made me nauseous."

Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"

Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."

Pros: "Price"
Cons: "Head crew person was lazy and bad attitude. The rest were very good"

Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"

Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."

Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."

Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"

Cons: "The plugs don't actually charge anything... :-/"

Pros: "They were quick and efficient"

Pros: "Complimentary drinks"

Pros: "staff very pleasent"
Cons: "delays cancelled flights"

Pros: "Crew and food"
Cons: "No tv and boarding was a mess"

Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."

Cons: "Snack options..."

Cons: "It didn't happen"

Pros: "Always friendly"
Cons: "No complimentary drink all of a sudden"

Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."

Pros: "Good crew."
Cons: "Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ."

Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."

Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"

Pros: "Very good"

Pros: "Complimentary drink."
Cons: "People bringing large items as carry on and thus making the overhead bins too full."

Pros: "Free booze"
Cons: "Late"

Cons: "pilot should have informed us as soon as plane left gate that we would have extended delay due to missed take off window-we do expect some type of reimbursement!!"

Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "Nothing"

Cons: "it was very good"

Pros: "Excellent Customer Service"
Cons: "No healthy snack options"

Cons: "Toronto connection takes forever!!"

Pros: "Great atmosphere... entertaining staff, very pleasant."

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"

Pros: "Hilarious crew member. Great Canadian jokes"

Pros: "cleaniness"

Cons: "Timeliness"

Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."

Pros: "Very good service"
Cons: "Rough air"

Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Cons: "They loose my luggage!!!!!!"

Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."

Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."

Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."

Pros: "Upgraded to business class."

Pros: "I got upgraded to first class!"

Pros: "Nothing"
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"

Pros: "on time."

Cons: "Delayed for almost 2hrs"

Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"

Cons: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."

Pros: "Extremely helpful and accommodating! Thanks to all!"

Cons: "The seats are large, but they tilt forward. I'm 6'2" and have anxiety issues related to spinal problems. That forward pitch in the seat (half way up the seat) is an painful problem for people like me."

Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"

Cons: "Departure was late, causing me to have to run to the next gate"

Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."

Pros: "4 hour mechanical delay."

Cons: "See above."

Pros: "Long wait for ticketing and at customs during transfer"

Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."

Pros: "Nothing"

Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"

Pros: "Delayed and still on time overall great experience"

Cons: "horrible"

Pros: "Personnel were friendly aircraft was clean"
Cons: "NA"

Pros: "Space between seats in economy class"

Cons: "Delayed"

Pros: "Plane was super old...peeling paint, barely any full size luggage space, no in flight tv and always late or delayed. 4/4 flights we took were delayed. This airline is the worst and were terrible at keeping us updated on delays or cancellations."

Pros: "No issues."
Cons: "Everything was cool."

Cons: "My tv didn't work"

Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""

Pros: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Cons: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."

Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"

Cons: "The engine was making an unusually loud whirring sound. Felt concerned that the plane was not fit to fly."

Pros: "boarding"
Cons: "seats to close together very uncomfortable"

Cons: "Delayed by 45 minutes, but there were no official announcements or information from Air Canada until boarding started. As usual, Air Canada does not seem to respect it's clients enough to bother informing of information regarding their flights."

Cons: "Deplaning and entering the terminal was delayed substantially."

Pros: "Provided a blanket and pillow, breakfast and dinner, had 3 bathrooms which was excellent for how many people on the plane. The flight attendants were excellent and very nice as well. I do love air canada for long flights."
Cons: "When i checked out the cabin after i bought the tickets i was under the impression that there would be screens on the plane to view movies for free. Instead they were offering for $10 to buy a ipad and more money for headphones to rent for the flight to watch movies. Kind of was a disappointment but i read a book which is always better to do anyway."

Cons: "No free alcohol. Lights didn't turn off ever so I could get some sleep."

Pros: "The crew on the flight was nice, and the entertainment was good."
Cons: "Our first Air Canada flight was 2hr delayed due to mechanical error. After a 2hr delay, we finally flew for 1hr, had awful turbulence on the way down, and got to Toronto only to find out there was no customer service desk. We missed our connection with Luftanza and had to fly Air Canada again. First off, we couldn't get on another flight until the next morning. Then the desk never called the hotel they gave us the voucher for, so when we showed up at midnight the hotel was fully booked and had no room for us. We had to fly into Heathrow instead of Gatwick (final destination was Brighton for an international conference). We missed the entire first day of the meeting and had to rent a car for 65 pounds each to take us to Brighton from Heathrow, finally arriving at our hotel by midnight. The customer service was non-existent for Air Canada. We literally are going to have to email them."

Pros: "The flight was comfortable. Entertainment choices were varied and generous."
Cons: "o'Hare needs an upgrade."

Pros: "How quick it waz"
Cons: "How close the seats were"

Pros: "On board service Comfortable seating and space On time dep. & arrival"
Cons: "None"

Cons: "Long delay because the catering company forgot to replenish the aircraft."