Sterling Car Rentals

Cons: No EZ Pass Transponder provided even though the lady at the counter claims the car has it . The charges for an extra hour are way higher than what kayak advertised daily price for the car

Check in was appalling, checkout shuttle driver was wonderful

Pros: Our shuttle driver for the drop off was just wonderful. He helped our family so much with all our luggage and our 2 1/2 year old.

Cons: We waited outside the airport for half an hour in the cold at 2:30 am with our 2.5 year old for the budget shuttle. There was no info anywhere on where the budget shuttle would be. I called the local number and tried every menu option I could and could not get through to a representative to ask where the shuttle was or to request a pickup. I saw a budget shuttle later but there was no driver inside and it was all dark - no information available anywhere. We ended up taking a taxi to our hotel and coming back the next day to pick up the car. The representative there was utterly unprofessional and rude. He was non responsive when I told him about our experience and then when I asked him what went wrong, he disputed that it had happened and told me I was standing at the wrong place. We argued and then he told me I was lucky to even have a car because he could have not given me one because i was showing up late. I told him I had tried calling budget before our trip to change the time of pickup by a couple hours to match our flight more closely, but the phone rep told me there was an 11 hour grace period. The desk rep then told me that didn’t apply because it wasn’t on the same calendar date (though it did fall within the 11 hour period). It was appalling.