Sterling Car Rentals

Cons: The service at IAD, low quality

Cons: Everything else. Dirty car, long waits at the counter, poor service. Spend the extra dough and go with a real rental agency.

Cons: Staff trying to sell insurance without being able to get rental agreement properly completed.

Cons: Upon arrival, it took over 30 minutes to check out the car. Dulles Airport staff had no urgency to move people along, so a long line developed. Also, the windshield was streaked and dirty, making it hard to see the road. I will never rent from this location again.

Cons: The car was too low. The telephone number Budget provided to extend the rental time was for Avis. The agent, Freddie, called me a f*&#@ing idiot. I will never rent from Budget.

Cons: The shuttle driver was constantly hitting the brakes and starting quickly, very uncomfortable driving from the airport to the pick up location. The representative that helped us never smiled never made eye contact was deceptive in her techniques and overall did a terrible job taking care of us. I was very surprised.

Cons: Took forever to sign in. Charged for fill up even tho declined. Key did not work in the car: wouldn't start. Had to do all the paperwork again. Had to put it on my credit card even tho it was reserved on kayak with my friend's card.

Cons: Long way from luggage carousel to where you catch your ride on the rental car shuttle. I realize this is not under the control of Budget, but it is my only complaint with my rental experience.

Cons: Price was high for the amount of time used. Only one attendant at counter, took too long.

Cons: I would like to know the price of the whole rental with insurance etc. in advance

Cons: The kiosk was a little hard to use

Cons: The fact that the car rental facilities are so far from the terminal. But they all are, so Alamo is no different than the rest.

Cons: Car Smelled like smoke when picked up.

Cons: I bought the insurance offered by Kayak, which I told the clerk when he tried to sell me insurance, He was belligerent about it, saying they don't accept internet insurance (said with a sneer). He made it sound like I had bought the insurance on the street, from a dope peddler. He also quoted me a higher price than I was quoted on Kayak and when I showed him the paper he said that the price he quoted was for four days, not three. We did get the car back in time to get the three-day price, so I don't think I was overcharged. But he was very dismissive about our reservation. I asked him why they rent their cars through Kayak if they don't want to honor what's offered there. VERY RUDE.

Cons: Nothing

Cons: It's way too expensive. Charged me additional prices than what was addressed on the Internet.

Cons: The line was slow. Seemed to be a hard sell on the insurance. Car reeked of cigarette smoke. There was no way to separate the car keys on the wire so my passengers had to stay with me when they wanted to go back to the car.

Cons: the princeline price said 114 with a 200 dollar deposit. I called to verify and was told the same. when i got there they charged me 350 dollars for the deposit and instead of unlimited miles they only tried to give me 150. so needless to say i did not get the car and went to another rental place

Cons: Inside of windshield was really dirty, made it unnecessarily hard to see in the fog, rain and darkness. Big safety hazard, if not just plain annoying. Also, gas tank was not full when I picked up the car.

Cons: This was a Prius which wasn't expected. Didnt much care to learn a whole new system of car for a 3 day visit.

Cons: Neither the site nor the confirmation emails indicated that a $350 security deposit would be required when picking up the vehicle. There were also no signs at the rental car pick up location.

Cons: They told me when I rented the vehicle if I saw any damage. I pointed out the front bumper and they said that is normal wear and tear. When I returned the vehicle the lady hasseled me about the damage to the bumper. I told her what the previous day's representative said and she advised me that was incorrect. She began to hound me for my insurance information. When I asked why she stayed she was going to file a claim. I told her good luck bc the damage is almost underneath the vehicle and the insurance will call it a hazard of the roadway. I told her I purchased the additional insurance anyway. I felt like I had done something wrong and I put fewer than 20 miles on the vehicle. I was only in town for one night to attend a funeral. I will not be renting through Enterprise again. They're already not the cheapest.

Cons: Rated 1-star due to value for money. Rented this vehicle (minivan) for one day to drive to Norfolk and paid over $100 more than a vehicle of a higher class (intermediate SUV) that I had rented for a week in San Diego. The dropoff at an alternate location fee was $75, which I get, but the actual rental fee was excessive. In a pinch to get to Norfolk to meet an international flight due to weather cancellations so I didn't have many options.

Cons: I couldn't rent a car until I made a reservation online... I was able to within 5 minutes, but why did I have to walk away to do that? The cars existed and were available, or I wouldn't have been able to make the reservation.

Cons: The drop off place was closed, I had to spend long time to find someone who can talk to me, the phone I got from you didn't work, office has moved to another place and due to Thanks Giving was closed in Spite of the fact you said it is open. I didn't have time to spare so I parked in the parking garage and left the key, I would appreciate some compensation for the loss of time and troubles returning the car Amit

Cons: There was only one person to accept returns at 1500 on a Friday. He was doing his best while others where inside doing ?

Cons: No problems.

Cons: The car was not clean or modern. I have always booked with Avis and never been dissatisfied with the car. This was awful and really turned me off using Avis again. When I have to drive I want to have a nice new car.

Cons: Terrible customer service terrible selection of cars

Cons: My quote did not include all the hidden costs, $150 to return to another location and $250 extra on my bill. Bad customer service when I called

Cons: When I dropped my car at Dulles Airport Avis, there was a box left in the trunk. My father had unloaded the car and left the box in the trunk inadvertently. I didn't realize this had happened until a few hours later. I called Avis and got very little assistance. Avis either did not do a sweep of the car to check, or threw my box away and would not tell me that. Either way, I am still without the box and don't know it location. I need it back!

Cons: Over $500 in hidden fees that were not included in our original estimate

Cons: Customer service at pick up was terrible!!!

Cons: I was overcharged for the vehicle after I dropped it off. Despite filling the tank, I was charged a $32 refueling fee.Took 4 separate conversations with customer service to adjust the charges and it still paid a higher than the rate I was told at the counter, "but there is nothing we can do about the representative giving you false information."

Cons: sterling ultimately fixed the problem after i found it and argued it to the manager.

Cons: In my receipt i was specifically told i will not have to pay anything other than the amount i already paid however later i was charged 13+ extra $. I called their Customer care and they said these are some taxes.

Cons: Car was not thoughourily cleaned inside. Some misc wrappers,trash and someone's iPad case was left in my car rental. My biggest beaf with all national rental in Dulles is their car wash leave the car looking unclean. Either it uses way too much soap or the rinse doesn't work. must say this my first tainted experience with national.