Sterling Car Rentals

Pros: The price was right ad it was nice I was able to pick up in DC and drop off in philly

Cons: Picking up the car took way to long. I waiting in line for almost an hour for the car. There other employees around and no one came additionally to help. The manager was they're and he dint come to help. The guy doing the pick up was rude to customer in front of me. It wasn't a very good experience

Great Car, Good Personnel, Extraordinarily Deficient Organization

Pros: Car was excellent - clean, well maintained and exactly what I had requested. Personnel were friendly and tried to do their best.

Cons: This is the worst run rental agency I have ever experienced - and I have traveled extensively to third world nations in Africa, Asia and the Middle East. Wait times were ridiculously long with only one individual processing rentals at the counter. I waited 45 minutes for the shuttle. Personnel in Advantage shirts could be seen momentarily but would then disappear. Realistically only three people were operating the business - the shuttle driver, the rental processor, and the maintenance guy. All the rest appeared to hide. To put it simply - this branch of Advantage is not operating at an acceptable service level.

Horrible pick up experience

Pros: Vehicle quality

Cons: Waited hour at Dulles for pickup shuttle in 99 degree heat. Called Advantage 800 number after half hour and service rep said they had emailed my reservation number and location at Dulles. After another half hour Alamo driver offered me ride since he’d seen me standing waiting so long, having passed by me multiple times. Upon arriving to pick up vehicle, walking in from Alamo next door, service rep said shuttle was running. Offered no clarity why I wasn’t picked up. Once I got vehicle I had to wait at exit gate for attendant. Finally another customer in front of me circled back to get a gate attendant. Who finally walked up to check us out. No concern or explanation...

No debit cards

Pros: Frindly staff, good proce

Cons: The fact that I paid everything online, but coudln‘t pick up my car fue to the fact that they don‘t accept debit cards.

Cheapest option: get what you pay for

Cons: Only one shuttle bus and he drove by me the first time so I had to wait another 15+ minutes until he made another round. Very small operation. Looks to be a struggling business. Very unlikely I would use them again.

Don’t use advantage car rental

Cons: The shuttle for transport from airport to rental site never showed up and we had to arrange our own transport in the middle of the night. When we asked about the issue at the rental facility the driver of the shuttle (man named Chail) literally almost attacked my wife. He was screaming at her and making aggressive movements towards her. The man at the counter was helpful but this driver should not be working with the public. Also, the car was covered with scratches that we couldn’t see until we got to hotel and had the light. Luckily the attendant had put a blanket “scratch” annotated on checkout sheet and there was no attempt to charge us.