Pick-up location | Sterling |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Standard, Standard SUV |
Rental locations | 19 |
Airport locations | 12 |
Popular agencies | Enterprise, Hertz, Dollar, Budget |
Economy | $35/day |
Compact | $35/day |
Intermediate | $34/day |
Standard | $36/day |
Full-size | $38/day |
Minivan | $65/day |
Full-size SUV | $67/day |
Luxury | $61/day |
Compact SUV | $35/day |
Intermediate SUV | $48/day |
Standard SUV | $55/day |
One location in Sterling
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Reviews
2.0 Poor
Apr 2021
Cons:
Never got it all the rental companies at the airport require a major credit card now so that could’ve been better4.0 Mediocre
Mar 2021
Pros:
I like how you can just pick a car and goCons:
Someone actually working at the rental counter and not making me wait forever10.0 Wonderful
Mar 2021
Pros:
Renting was quick and easyCons:
Nothing, all was good.10.0 Wonderful
Feb 2021
Pros:
The carCons:
That the price given by Kayak was actually the final price. Which was fairly close, around 5 or 6% different. But fair enough.2.0 Poor
Feb 2021
Pros:
I didn’t rent a car and received an email saying I did10.0 Wonderful
Jan 2021
Pros:
The staff was friendly at te pickup, pickup was very easy!Cons:
The return! Their parking garage is next to another one, and their was not well marked. There was no number or address, so initially I went to the wrong. It ierally took 20 minutes to get back to the right now. Please put your address on your entrance!!!One location in Sterling
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10.0 Wonderful
May 2021
Pros:
Nice car, brand new. Thank you.Cons:
None10.0 Wonderful
May 2021
Pros:
It was a long line and they moved us along very swiftly.Cons:
Everything was Great this Trip!2.0 Poor
Mar 2021
Pros:
Horrible experience. Would not recommend at all.Cons:
So unorganized, I arrived on time and they didn’t even have the car I had rented out in advanced and didn’t even offer anything else.2.0 Poor
Feb 2021
Pros:
Employee at the exit was excellent. He helped me remove the lights on the dash, adjust my seat, & set my bluetooth.Cons:
Where to start? I picked up the car late in the rain and there was so much water around the vehicle that I couldn't check it out for dents. Emergency road service that I needed the next day was non-existent, even after an hour on hold. This crucial problem with key was never resolved. In a separate issue, tire pressure was low after a few days.10.0 Wonderful
Feb 2021
Pros:
Easy as pie to complete the rental transaction. The vehicle was ready and waiting for me.10.0 Wonderful
Jan 2021
Pros:
Easy pick up and drop offCons:
Cost went up when I picked up the car so a heads up about the difference in price would have been great.2 locations in Sterling
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10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Sep 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Aug 2022
One location in Sterling
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1.9 Poor
Jul 2021
4.0 Mediocre
May 2021
Cons:
The service is so slow that they only have one person working at a counter when there are three rental agencies. The line was very long, and they packed all of us in together, so they didn't care about social distancing or anything. It took forever to give us a car which Ford Focus and Chevy spark are not similar2.0 Poor
Apr 2021
Cons:
Had to reschedule my flight but Thrifty wouldn't let me reschedule the car rental. I knew it was non-refundable but I didn't want a refund, I just wanted to push it back a few weeks. Total waste of $150, I'll never use Thrifty again.10.0 Wonderful
Mar 2021
Pros:
Excellent service. I had a flat tire on my way to Florida. They quickly got me car.Cons:
Locations was an only issue for me. Pick up and drop off sites.2.0 Poor
Feb 2021
Cons:
Thrifty charged me for what I had already paid to Kayak/Priceline. Ive basically spent $1000 on something that shouldve costed $400. I have entered talks with Priceline to have Thrifty pay me back but until then Id recommend people to avoid this stuff10.0 Wonderful
Oct 2020
Pros:
I liked the contactless drop off procedure.Cons:
They should have offered an EZ Pass.4 locations in Sterling
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9.2 Wonderful
Oct 2020
Pros:
Staff at IAD was awesome!Cons:
USB port in vehicle was missing making phone charging a challenge.6.8 Okay
Sep 2020
Pros:
Friendly staff.Cons:
The vehicle REEKED of cigarette smoke. It also made some sort of odd sound when accelerating or slowing down. Finally, when picking up, I waited five minutes in line, at 10pm, just for a counter person to arrive.10.0 Wonderful
Sep 2020
Pros:
The car was clean and the pick up and drop off process easyCons:
I don’t understand why Enterprise won’t let you use a debit card unless you have a booked flight. How does it make sense that a credit card is better than a debit card? I did not have a credit card on me and had to book a flight on the spot just to be able to get my rental2.0 Poor
Aug 2020
Pros:
It was the worst, they said they are not honoring same day reservations and made me go back and forth twice8.0 Very good
May 2020
Pros:
Drop off was super easy.10.0 Wonderful
Apr 2020
Pros:
Drop off was consolidated for various companies operating at the Savannah airport. It was very quick and easyCons:
NothingOne location in Sterling
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10.0 Wonderful
Mar 2018
Pros:
Best rental experience I’ve had.5.2 Fair
Apr 2017
Pros:
Willingness to help meCons:
When I arrived, they informed me that they didn't have any cars. I said I made a reservation and asked why no one called me to tell me that. After explaining that I needed the one way rental to make a flight in Baltimore, they allowed me to take a car that was in waiting to get an oil change. I ended up with an SUV when my reservation was for an economy so there was a sliver lining. Just a lot of unnecessary stress during pickup. I understand them getting cars was out of their control but I would have appreciated a courtesy call that morning so I could have made other arrangements.10.0 Wonderful
Jan 2017
Pros:
the car, the people, and the access!Cons:
nothing!One location in Sterling
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9.2 Wonderful
Oct 2019
Pros:
The staff were absolutely terrific.Cons:
The instructions on using the app to get picked up were insufficient. The app didn't recognize my reservation2.0 Poor
Jul 2018
Pros:
nice carCons:
They got the charges wrong, repeatedly promised me they would fix it, and nothing happened. I will have to initiate a chargeback with my credit card.One location in Sterling
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2.0 Poor
Apr 2017
Cons:
In my receipt i was specifically told i will not have to pay anything other than the amount i already paid however later i was charged 13+ extra $. I called their Customer care and they said these are some taxes.One location in Sterling
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7.2 Good
Aug 2016
Pros:
Car comfort was good with good features.Cons:
Car was not thoughourily cleaned inside. Some misc wrappers,trash and someone's iPad case was left in my car rental. My biggest beaf with all national rental in Dulles is their car wash leave the car looking unclean. Either it uses way too much soap or the rinse doesn't work. must say this my first tainted experience with national.One location in Sterling
One location in Sterling
One location in Sterling
One location in Sterling
Locations in Sterling
23390 Autopilot Drive, Washington Dulles
+1 703 661 6387
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One location in Sterling
Locations in Sterling
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