Sterling Car Rentals

Needs Improvement

Pros: New car

Cons: The office was dirty and trash was piled up outside. The staff was overwhelmed and unprofessional. There was quite a few people waiting for vehicles. I ended up waiting over an hour to pick mine up. During my wait several sets of people tried to drop off their cars and go to the airport to make flights. The people at the front desk dismissed them and told them to go outside and “find” the person outside who handled the check in. It was very cold outside and the people grew very anxious about catching their flights. When I left they were still waiting. When I dropped off my vehicle early in the morning no one was around. The building was open, the lights were on but no one was around. I walked around the building and he lit calling for people but no answer. Finally a shuttle driver arrived and he took the key and said they would check it in later. Very unprofessional.

Cons: They charged me for a full tank a gas when I returned the car with the same amount of fuel I left it.

Bad Experience

Cons: No one manning the gate to let people in and out. No one checking cars in morning. Took 30 mins for the shuttle to arrive.

Pros: The price was right ad it was nice I was able to pick up in DC and drop off in philly

Cons: Picking up the car took way to long. I waiting in line for almost an hour for the car. There other employees around and no one came additionally to help. The manager was they're and he dint come to help. The guy doing the pick up was rude to customer in front of me. It wasn't a very good experience

Great Car, Good Personnel, Extraordinarily Deficient Organization

Pros: Car was excellent - clean, well maintained and exactly what I had requested. Personnel were friendly and tried to do their best.

Cons: This is the worst run rental agency I have ever experienced - and I have traveled extensively to third world nations in Africa, Asia and the Middle East. Wait times were ridiculously long with only one individual processing rentals at the counter. I waited 45 minutes for the shuttle. Personnel in Advantage shirts could be seen momentarily but would then disappear. Realistically only three people were operating the business - the shuttle driver, the rental processor, and the maintenance guy. All the rest appeared to hide. To put it simply - this branch of Advantage is not operating at an acceptable service level.

Horrible pick up experience

Pros: Vehicle quality

Cons: Waited hour at Dulles for pickup shuttle in 99 degree heat. Called Advantage 800 number after half hour and service rep said they had emailed my reservation number and location at Dulles. After another half hour Alamo driver offered me ride since he’d seen me standing waiting so long, having passed by me multiple times. Upon arriving to pick up vehicle, walking in from Alamo next door, service rep said shuttle was running. Offered no clarity why I wasn’t picked up. Once I got vehicle I had to wait at exit gate for attendant. Finally another customer in front of me circled back to get a gate attendant. Who finally walked up to check us out. No concern or explanation...