Sterling car rentals

Cons: I would like to know the price of the whole rental with insurance etc. in advance

Cons: I extended my stay for 4 days and was hounded by emails from Alamo even though they billed my card immediately for the additional days. Very poor handling from their management.

Cons: The kiosk was a little hard to use

Cons: The fact that the car rental facilities are so far from the terminal. But they all are, so Alamo is no different than the rest.

Cons: Car Smelled like smoke when picked up.

Cons: I bought the insurance offered by Kayak, which I told the clerk when he tried to sell me insurance, He was belligerent about it, saying they don't accept internet insurance (said with a sneer). He made it sound like I had bought the insurance on the street, from a dope peddler. He also quoted me a higher price than I was quoted on Kayak and when I showed him the paper he said that the price he quoted was for four days, not three. We did get the car back in time to get the three-day price, so I don't think I was overcharged. But he was very dismissive about our reservation. I asked him why they rent their cars through Kayak if they don't want to honor what's offered there. VERY RUDE.

Cons: Nothing

Cons: Pick up took a LONG time - at least 20 minutes. Several of the cars I had to choose from smelled strongly of cigarette smoke before I found one that was relatively smell-free. It still wasn't as clean as I would have hoped. Interior windows hadn't been cleaned lately and someone had spilled coffee on the steering wheel without cleaning it up.

Cons: Unfortunately, our flight was delayed 24 hours so we had to "re-book" at a higher price. This did not seem necessary, and we should have at least been honored our original booking price, since we had one less day on our rental.

Cons: Get charged $25 for early return (1 day)

Cons: I specifically rented a standard SUV as opposed to a mid-size SUV. However, despite advertising both options, Thrifty apparently doesn't differentiate between the two. So I had to pay more to upgrade to a full-size SUV because I needed the space.

Cons: Damage was noted during the pre-inspection process and paperwork filled out. Company contacted me later after drop off that I had damaged the car. I have my copy Of the paperwork and a video I took of the damage before I left the lot. They are now looking into it.

Cons: Everything was good

Cons: The car smelled like cigarettes- just awful. I didn’t notice until I was leaving the lot & really didn’t want to stand in the long line again to get another one. Customer service was pretty bad.

Cons: They probably charged my 5x my online rate with all the extras they added on. Service was slow and had to renegotiate everything I wanted twice.

Cons: N/A

Cons: Nothing!

Cons: Dollar needs to clean its cars before renting them out

Cons: Car was dirty, seats were dirty and crumby. No automatic locks or door clicker. The insurance I bought when I rented apparently didn't include liability and I got guilted at the counter. Will not rent from dollar again

Cons: Agent told us there would be an extra charge for spouse to drive. We expressed surprise and ruminat d as to the best way to proceed. After having almost fully completed the booking, he happen to mention to drive if either party or club. Surprise surprise we are both members of the club. It would have been helpful for him to mention this at the very beginning. Problem solved

Cons: The agent at the desk tried to overcharge me, relative to what was quoted on line. He then pretended it might be due to different pick up or drop off times, but I was there exactly when I said I would be, so there was no basis for this. He also tried to get me to take insurance and the transponder. I declined but he persisted and he told me that I would need the transponder when I told him where i was going. However, it was quite clear that I would not need to pay any tolls, so he was lying.

Cons: This is the first time this happens to me

Cons: Daily charge for my wife to drive Less than friendly service.

Cons: Horrible wait time at rental office. There were only 2 employees working at the desk. When we arrived there were 20 people ahead of us. We were in line for over 1 hour. It was a very unpleasant experience.

Cons: The service at IAD, low quality

Cons: Everything else. Dirty car, long waits at the counter, poor service. Spend the extra dough and go with a real rental agency.

Cons: Staff trying to sell insurance without being able to get rental agreement properly completed.

Cons: Upon arrival, it took over 30 minutes to check out the car. Dulles Airport staff had no urgency to move people along, so a long line developed. Also, the windshield was streaked and dirty, making it hard to see the road. I will never rent from this location again.

Cons: Nothing

Cons: Only one agent around midnight with about 8 people trying to check in after a flight. Agent had to pull around cars and work the counter even though everyone had reservations. Poor planning. Waited almost an hour and then the car wouldn't start. Ended up going back to the airport to get an Uber which turned out to be cheaper for my one way trip.

Cons: the pick up and drop off could have been a little nicer.

Cons: Very slow getting to the off airport location. Exit booth attendant was not very friendly. Vehicle transmission seemed to slip every now and then. Vehicle had a lot of body damage, but it was clearly marked.

Cons: They told me when I rented the vehicle if I saw any damage. I pointed out the front bumper and they said that is normal wear and tear. When I returned the vehicle the lady hasseled me about the damage to the bumper. I told her what the previous day's representative said and she advised me that was incorrect. She began to hound me for my insurance information. When I asked why she stayed she was going to file a claim. I told her good luck bc the damage is almost underneath the vehicle and the insurance will call it a hazard of the roadway. I told her I purchased the additional insurance anyway. I felt like I had done something wrong and I put fewer than 20 miles on the vehicle. I was only in town for one night to attend a funeral. I will not be renting through Enterprise again. They're already not the cheapest.

Cons: Rated 1-star due to value for money. Rented this vehicle (minivan) for one day to drive to Norfolk and paid over $100 more than a vehicle of a higher class (intermediate SUV) that I had rented for a week in San Diego. The dropoff at an alternate location fee was $75, which I get, but the actual rental fee was excessive. In a pinch to get to Norfolk to meet an international flight due to weather cancellations so I didn't have many options.

Cons: Called ahead when I lost my licence and asked if a temporary licence and passpot would work. After getting assurance on the phone, when I arrived they would not accept it. Had to purchase a last minute $250 flight to get to my destination and use uber there.

Cons: I couldn't rent a car until I made a reservation online... I was able to within 5 minutes, but why did I have to walk away to do that? The cars existed and were available, or I wouldn't have been able to make the reservation.

Cons: The drop off place was closed, I had to spend long time to find someone who can talk to me, the phone I got from you didn't work, office has moved to another place and due to Thanks Giving was closed in Spite of the fact you said it is open. I didn't have time to spare so I parked in the parking garage and left the key, I would appreciate some compensation for the loss of time and troubles returning the car Amit

Cons: There was only one person to accept returns at 1500 on a Friday. He was doing his best while others where inside doing ?

Cons: No problems.

Cons: Car was not thoughourily cleaned inside. Some misc wrappers,trash and someone's iPad case was left in my car rental. My biggest beaf with all national rental in Dulles is their car wash leave the car looking unclean. Either it uses way too much soap or the rinse doesn't work. must say this my first tainted experience with national.

Cons: The car was not clean or modern. I have always booked with Avis and never been dissatisfied with the car. This was awful and really turned me off using Avis again. When I have to drive I want to have a nice new car.

Cons: The office was SEVERELY understaffed when I arrived to pick up my car. I would advise against renting here if you are on even a remotely tight schedule.

Cons: They tried to additional gas charge without any explanation or notice when I returned car. I was so embarrassed their sneaky behavior

Cons: Pick Up: Would be nice if staff spoke proper English

Cons: Terrible customer service terrible selection of cars

Cons: My quote did not include all the hidden costs, $150 to return to another location and $250 extra on my bill. Bad customer service when I called

Cons: When I dropped my car at Dulles Airport Avis, there was a box left in the trunk. My father had unloaded the car and left the box in the trunk inadvertently. I didn't realize this had happened until a few hours later. I called Avis and got very little assistance. Avis either did not do a sweep of the car to check, or threw my box away and would not tell me that. Either way, I am still without the box and don't know it location. I need it back!

Cons: Over $500 in hidden fees that were not included in our original estimate

Cons: They got the charges wrong, repeatedly promised me they would fix it, and nothing happened. I will have to initiate a chargeback with my credit card.

Cons: The instructions on using the app to get picked up were insufficient. The app didn't recognize my reservation

Cons: In my receipt i was specifically told i will not have to pay anything other than the amount i already paid however later i was charged 13+ extra $. I called their Customer care and they said these are some taxes.