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The overall cleanliness is what actually stuck out. Customer service was great!!!
Very clean. No place to charge your phone near the bed.
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The room was very comfortable.
Could not connect to wifi.Room was at 80 degrees when we arrived and did not cool down until after bedtime.
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Close proximity to I-35, clean room, quiet, nice breakfast.
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Night manager at front desk was first class water pressure and shower curtain didn't appear to be on right... coffee pot was dirty and had water standing in the bottom.. parking very limited need door in back.. very bad when raining
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This hotel was very clean and easy to find.
We stayed in the King accessible and it was awesome. Everything was so convenient and well planned. We were enroute to our Minnesota summer home from Arizona and it was a pleasant stop, to say the least. NO!!
For the price it was best bang for you buck very clean from inside. Looks like regular motel from outside though could have more breakfast options
The room was modern clean and priced great. I was in town for business and having a decent place to stay was what I was hoping for when I arrived. To my amazement the experience was great from the time checking in to the checkout (which was early unfortunately). The staff was great and very helpful and the room was immaculate and modern. I would highly recommend staying here. There was nothing bad about my experience.
Location. Staff was nice Rooms need updated with fresh paint and carpet. Paint unprofessional and vents showing water damage or mold
The room was clean and comfortable. It was right across from the convention center where we attended Women of Faith.
Great location. Clean. Friendly staff. Reserved a king and was given two doubles due to overbooking. Mattresses were worn out. Given free breakfast for the inconvenience. No hotel parking due to construction. Valet parking was $25. Same price as non-guests.
Bed was comfortable, and the valet service was great. Housekeeping was rude and took forever to get to our room, and the pool was tiny with a ton of people there.
The location is very convenient in reference to OKCs Bricktown. Room was Tiny and basic. $140.00 didn't even get me a mini fridge. Theread was trash in trash can, and towels were not restocked.
I booked a king size bed, got two doubles. After asking, i got a new room. New room had trash in the garbage can in the bathroom. And I'm not sure the sheets were clean (bed was not well made and sheets were wrinkled). As weird as it sounds, I was too tired to complain and stayed in the room. one light bulb did not work. Overall, it was pretty dirty.
The location for attending the OKC Thunder game was perfect. It was an easy walk from the hotel to the arena that was mostly indoors. The bed was comfortable and we both slept well both nights of our stay. Don't feel we were given the Deluxe Room we requested and for which we paid. Additionally, the tub filled up with water as you showered and didn't drain out, even overnight. The bathroom was also very small; large enough for only one person at a time. The counter wasn't even large enough to comfortably hold the bottles of shampoo, conditioner, etc. The toilet paper roll was located in a very inconvenient place that was difficult to reach, and the only place towels could be hung was inside the shower.
The breakfast was not free.
The staff was friendly. Parking options were limited
Nice facility. Two clubs in the motel. Several swimming pools. I had a prostitute and two pimps beating on my door at midnight. Trying to mug me. Smoking in the hallway. People so drunk they were having to be carried. My tv remote had no batteries. The mattress had springs poking through even with the mattress pad that was for a queen size bed even though I had a king. The front desk told me they had no rooms available but had to book me in because of kayak.
Price Noisey, broken fixtures, couch coushins were torn, TV guide printed on TV stand didn't matter how channels
Well, the price I guess. The AC was good. Found cockroaches in the bedroom. I had to pay for the Breakfast Buffett which was terrible food. The walls had sloppy patch work done on them. Scratches in the bedroom headboard, with the word Help scratched into the headboard, which of course scared my kids. The halls smelled of smoke from cigarettes, when they are no smoking rooms.
Breakfast was horrible. The entire hotel smelled of cigarettes. And they charged me $50 for smoking in a room when I don't even smoke. They are just money hungry.
Just a bed to sleep along the highway on a long trip
Location...... Place reeked of the smell of smoke. Roaches in the bathroom (I saw 2 small ones). Bed sheets were stained. Light next to bed did not work. TV was old and small. Thank goodness I was only there for one quick night.
The staff were accommodating after threatening to leave. Lobby attached to country bar and wedding chapel. A wall of smoke hits you upon entry. Rooms and bed sheets are funky.
Bathtub backed up with water in the middle of the nigj and almost flooded over, was moved to a new room at 4:00 a.m. that didn't have a key that worked. Terrible experience. Don't stay here.
My room was not marked not vacant in their system and a security guard burst in at 2 am trying to kick me out of my room because they booked it for another guest while I was staying. Very unpleasant experience.
The room that we first got, the air conditioner didn't work and the comforters were all stained. The bathtub didn't really work, but personally I could work around that. The second room we got due to the air conditioner problem, was nicer. It seemed to be newer and cleaner. Also, there were several fights in the location.
Nothing The room, staff, clientele were awful. No light bulbs were in the room. No refrigerator temperature was hard to control to get the room to stay consistently cool.
I like everything The whrilpool not working
clean,comfortable room.staff with good hospitality mind
Historic, nastagic, good mix of old and new wrapped together for a excellent experience of the city. The room was so quiet, and cozy perfect gey away! The valet bill...... I wish I would have been told beforehand about the charge. The maid start knocking at 1030 for noon checkout.
accomadating, close to bricktown, hint of mystery I would not have been able to afford it on my own.
The staff was very helpful and accommodating. The hotel had a nice mixture of classic design with modern comfort, and its location was tremendous. The bed was hard as a rock. Both my wife and I woke up with extremely sore backs.
I thought the hotel was beautiful & we got good service at the restaurant & bar. We went to Red Earth Pow-Wow at the Cox Convention Center & it was two blocks away. We walked to the Murrah Federal Building Memorial as well as Bricktown, also in walking distance. My roommate left her cellphone & charger in the room & y'all are mail-ing it to her. I appreciate that immensely. I got an Email confirmation that said I had only one room. I called Book-ing & got that straightened out, then had problems checking in at the desk when we got there.
Beautifully exclusive lobby with an atmosphere only describable by those who have seen it. Filthy. My bed sheets had dried crusty something on them. My shower curtains were filthy as well. Not what I expected from such a high quality hotel.
It was a wonderful location.
The hotel staff was friendly and helpful. Very kid friendly and our daughter loved it. Pool was small but that was perfect with a kid. Breakfast was included and decent. Beds were comfortable and the hotel was quiet except for outside traffic. Overall a very pleasant stay and am sure to stay again.
Overall the hotel was great! The room was very clean. Had trouble with one staff member but when I voiced my concern the issue was promptly addressed. The morning breakfast was your normal continental breakfast. I loved how clean the rooms were and the friendliness of the cleaning staff. Location was also a plus.
I had a place to sleep and the tv worked. The lady at the desk was absolutely rude. The rooms are old looking and not real nice. I only had 1 pillow. there wasn't a chair in the room to sit and relax. (had to lay in bed)
Front staff was friendly, the rooms were clean and quite!
Very friendly staff Breakfast
The pool and location were excellent. The breakfast was awesome. The lady at the desk on check in was rude. We needed a bed for our daughter we were told that that was not an option unless we switched rooms and if we did that there would not be a room avaliable for Saturday night. So sharing a bed with a toddler because we could not have a roll away bed was not the best sleep a guy can get. Just seemed lke she did not care about customer service at all.
To loud outside. Loud people coming back to the room drunk. Woke up the kids
The location was suitable for my visit. No answer at this time.
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I heard NOTHING when in my room the bathroom, or at night. The quietness was wonderful. It was a very clean room, except for the carpet very close to the wall, and I know that is hard to clean unless one uses a damp rag or something. Room needs a light blanket. Duvet is too hot in summer, sheet not quite warm enough. Maybe a few more parking spaces.
The caring staff There was a soccer tournament in town, so many teams were staying here. That wasn't bad in itself, but lots of door slamming and noise. That front desk was quick to contain the late noise
Nothing. I won't stay there again There was jackhammering and construction noise for two days in room just above mine. I could not use my room for business purposes, Staff was unsympathetic. I was told I needed to deal with it because I had bought my room on a cheap site
Location and staff. Breakfast was reasonably good. Price of room. Needs better room maintenance. Bathroom ceiling plaster falling down. Corner of bathroom dirty. Toilet was not fastened to floor securely so it rocked. I informed staff of these issues when I checked out
The pillows in the room were too small
Nothing Ice machine did not work on my floor and it was 100 degrees outside. Air conditioner in room was poor. Hallways and lobby were hot and stuffy. Bad parking lot.
It was routine. Great breakfast service
Familiarity with bldg., breakfast, exercise & pool. Friendly helpful staff.
Price Needs some renovation
The rooms were clean and the staff was friendly. The bed was hard and uncomfortable. The television was not working correctly and the outside of the building was being remodeled creating a significant amount of noise.
The kitchen staff for breakfast in the morning was freindly. Actually all of the staff was nice. The pool needed cleaning. It smelled like a urinal cake. Cleanliness was an issue too. Nothing was filthy but a lot more attention to detail could be made.
Rooms are big Breakfast was good Very close to the airport Got put in a smoking room despite booking nonsmoking. Got moved to a room where the AC blasted all night making it extremely cold despite being set for 80 it was closer to 60.
Front desk service was very friendly and helpful. We loved the spacious room. When I booked the room and read the description of the room on kayak.com, it stated the refrigerator would be stocked with a dry/wet bar. When we arrived the fridge was empty. Also, we went to dinner at the landing restaurant and it was horrible. My fiancé ordered a drink and the bartender started pouring it. Then I ordered the exact same thing and noticed that the bartender poured about half as much alcohol in mine than she did his. The drink tasted like water. Also, the waitress was making conversation with the bartender while we were standing at the bar and was very unprofessional. When our salads arrived at dinner, they were so drenched with dressing that neither of us touched them. The main course was good, but I expected excellent. The menu was pricey and we did not get what we thought we would. Later on when it was time for bed, the pillows on the bed were so flattened and offered no support. I had a neck ache for the next 2 days. The room was so cold and it was windy outside. We could hear the wind from outside and there was a noticeable draft coming in from the balcony door. The balcony was so small and looked like it might fall off the building if anyone stepped onto it.
Best hotel in OKC-best deal- best breakfast. Safe hotel safe bet. Great Staff great everything. N/A
Clean spacious rooms, excellent breakfast Reception staff could be a little more engaging and welcoming. Nothing rude or improper, just distracted and impersonal.
It is not a bad hotel, but it isn't what I expect from an Embassy Suites. There was a funny smell and water stains on the ceiling and wall. Also the edges of the carpet were very dusty. Overall, it felt outdated and underwhelming. Positives: friendly staff, good breakfast buffet and good food at the grill, comfortable bed.
Elegant! The whole hotel was very nice. The evening reception was exceptional, custom drinks with fresh vegetables and lots of other goodies to snack on. All you could eat/drink for a couple of hours. For breakfast the "made to order" omelette was fabulous. The rooms were clean, modern and comfortable. Not much to report on this side, the only minor thing was the televisions were not allowed to be changed from the included cable to hdmi so I could watch movies from my device.
Fantastic breakfast and family friendly place and pet friendly
Everything was perfect except for check in process - where their is a total disconnect Took time to check in online and then had no record of my check in at hotel. This caused a bit of hassle and frustration....
I enjoyed the soft bed, segregated living room from the spacious bedroom/bathroom, the staff was very polite and helpful. The location is concurrently l convient with major highways close by and plenty of places to eat all around. I wish that the TV's let you change the video input settings, but they're locked into the cable input only
Great service. Amazing restaurant and bar with wonderful staff
. STAFF didn't cooperate
I liked everything my wife and I thought it was perfect. N/a
It was so quiet. Our room was great, no. It was amazing. We enjoyed how big it was. I wish we could've stayed longer! Can't really think of anything. Maybe start to offer free parking considering you pay so much for a room...?
Way overpriced for what we received, but most staff was really nice we had reserved a double room and got a king bed. Went to restaurant downstairs, ordered a wine, it was out, ordered a beer, it was out. No free wifi, room key didn't work, had to get new ones. Breakfast buffet was ok, but gravy was ice cold..for real.. husband was extremely irritated, for convenience to convention center it was great.
the breakfast was great! loved that the room had a balcony. pool was nice but didn't use. as soon as you walked into the hotel it had a weird smell. the rooms were ok size but with 4 kids & 2 adults its crowded. didn't like that there was a sign in breakfast room saying you can't take you're food to the room.
centrally located, clean and breakfast was good.
Price Too much furniture in the room.
Traveling across country it was convient right off interstate 40. The price was perfect. We were upgraded to a bigger room. A nice surprise. The complimentary breakfast was a surprise. It was truly a breakfast. Eggs. Sausage/bacon. Waffles. Biscuits and Gravy plus many more choices. We knew we would be getting in late. I called ahead and the front desk was friendly and when we got in close to midnight the young man had us ready to quickly check in. He was very professional, friendly.
wifi was very slow - had to tether to watch a show.
Staff was friendly Great location Comfortable bed Smelled like stale smoke Needs updating Entry is not actually though the outside
It was a nice stay.
Howard Johnson in OKC is like home to us. We always stay there. We use this motel about 2 or 3 times a year. The price is very good and our room alway clean and fresh. The breakfast is a great big plus.
Pool and breakfast Dirty walls. Strange layout and ceiling textures.
The whole hotel was very nice a modern. The bars were very nice and the staff were great. We were there for just a night getaway and it was nice to have a good time without having to leave the actual hotel.
The hotel was very modern and beautiful. I forgot my headphones and I was upset I wouldn't have any while working out. The hotel provided complimentary ear buds, which I thought was a very nice touch. There isn't a complimentary breakfast, but the food is very reasonably priced for a hotel. I got a delicious breakfast wrap so big I couldn't eat all of it for $6.00. The staff was extra friendly and one of the best things about my stay! The doors at the hotel clink like the old prison movies. To me, whomever installed or manufactured the doors didn't leave the proper amount of clearance for the door to close quietly. The traffic on my floor was high at 2:00 am on Tuesday and Wednesday morning, I think every door on my floor opened and shut two or three times and I heard every single one of them (feels like it anyway). I'm a light sleeper in an environment I am not familiar with. Hallway noise is a problem at all hotels but I would say this might be slightly above what I would consider normal due to the doors and the gusto it takes to close them. I've definitely stayed at nicer, quieter hotels for less during mid week business travels.
Patrick fixed my reservation. EVERY person in this place is so friendly!!! Top shelf!!!
Close to brickyard, room had a functional layout, big shower, decent toiletries, free morning coffee in the lobby Loud music from pool area until 11pm, $15 for parking in an empty structure - self or valet same rate, no other option
This hotel is very young and modern. The rooms were spacious, and the beds were super comfortable. The staff was real cool. You have to pay to park. Our stay was the same night as a thunder game--the lot filled completely up..also the pool is pretty unimpressive, but it exists, which is kind of rare for a hotel downtown.
I boooked over a month in advance beause we were travleing with kids and I had specific req. which when I re-confirmed 48 hours in advance they told me were confirmed.. when we arrived the hotel was way over-sold...and none of my requests were able to be met.... very very upsetting
The room was very clean and the bed very comfortable! Great Stay!
I stayed at The Sleep Inn & Suites for several days while visiting family who live in Edmond. The hotel is conveniently within walking distance of several restaurants, many of which deliver, making it easy to grab a bite when you're hungry. The rooms and general areas are kept clean and the staff was very friendly, my only disappointment was in finding the ice machine on my floor to be out of service.
This was a nice hotel for the money. The room was clean and comfortable. The only downside was the room had a shower only (no bathtub) - this would have been ok if we weren't traveling with a 3 year old who doesn't like showers. We called the restaurant next door to get curbside take out and they actually delivered our food right to our room at no extra charge. The front desk staff was extremely friendly and explained where our room was, where the pool was and what time breakfast was served. The person stocking the breakfast area was also friendly and went out of her way to make sure everything was kept full for the guests. Will stay here again next year.
My brief stay at the sleep Inn was pleasant. I was very tired and just wanted to relax, watch some TV and get a good night's sleep. The room was clean and pleasant. I'd stay there again.
Good location, next to Outback Restaurant. Nice shower and bed. I will stay there again next year. Complimentary breakfast was OK.
Average hotel with good staff. Room was a little outdated by comfortable and clean.
I had an emergency stop due to an auto breakdown. My daughter was traveling with her dog which limited our options of places to stay. The rate was reasonable and I could live with the extra pet charge. The beds were nice and the room was clean. I liked the nice size of the walk in shower. There is no tub if that is a requirement. The restaurant options within walking distance were a plus. The breakfast was what I expected for the price range. Enough food options to make everyone happy. I would stay again.
The staff was very nice. However, it should be called the no-sleep inn. The walls/ceiling were thin and there was a train going by.... It sounded like someone was stamping in the room above most of the night and would just fall asleep when train would hoot. Was sharing a room and did not expect to have bathroom outside the door next to the bed.
Clean and comfortable room. If I was going to stay there again, I would ask for room 300. It was quiet.
We thought the rooms were very clean. When we arrived we could hear every noise from the floor above us. we asked to be moved to another room. They gave us a room on the top floor... and that was much better! We were disapointed there was not a fridge or microwave in the room. The TV was old and the picture was not clear... however the pool and hot tub were wonderful!! Every morning we had breakfast downstairs!! Alot to choose from!! That was terrific!!
Service and location. Comfortable environment and beds. Room service was delicious, quick and service was very good. This is my 3rd time staying at the hotel The guide for the tv doesn't match up with channels available.
Very clean. Seems like a newly built hotel. Excellent hotel for the price. Absolutely loved it! Will definitely be booking with this hotel in the future!
Location is close to conference centers, with a plethora or dining options close by. The room was comfortable and modern, with plenty of accessible outlets and a good work space. Location is a bit far from city center. Staff was slow to respond to the desk when I was there...not impossible to find, bit took a couple of minutes.
The beds were very comfortable,really nice staff, very clean & attractive lobby decor. A little further from desired locations such as the Penn mall & Bricktown. About 15mins from the mall & 20 mins from Bricktown. The worst pt was our faucet was broken,we had water spraying from The side of faucet the ruined make-up & brushes.
The room and bedding were great. Comfortable and great furniture. I even loved the color scheme and the beautiful drapes. It was disappointing that the breakfast was not included with our rate. We didn't know ahead of check-in, but we are pleased that we stayed here