Pros: Monique was very understanding and very helpful!
Feb 16 2016
Cons: Wasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.
Jan 31 2017
Pros: The lady working at the desk was very efficient and fast. She was also apologetic about the lack of car availability.
Cons: 1) There were zero cars available when I arrived at the time of my reservation. I had to wait over an hour for a car to show up.
2) It was quite difficult to find the rental store's location, as there were no signs anywhere.
3) The cost seemed excessive ($130 for a 4-hour drive to the Bay area).
Mar 1 2017
Pros: The car was in nice condition.
Cons: Service was good. Staff was friendly and efficient.
Jan 16 2018
Pros: Was her name Monique? At the Tahoe branch, she was professional and also very personable, with clear communication upon picking up my car. She made it a great experience.
Pros: Pickup and drop off was easy. Very nice staff. Car got AWESOME gas milage!!
Jun 7 2017
Cons: Did not like the surprise revelation at pickup that Hertz does not recognize my family. Was told wife would not be allowed to drive vehicle unless we shelled out an additional $12 and change per day. Will not be renting from Hertz again.
Jan 6 2018
The staff was great!!
Pros: Quick, calm and professional attitude towards car rentals! Thanks for helping me out!!