Easy to use, car was adequate , and a good deal
Run! Don’t walk! Las Vegas location. They force you to pay $30 per day for their insurance, after you have to take (2) shuttle buses from the airport. They know once you’re at their location you’re trapped and it would be very inconvenient to take the shuttle bus back to the main rental car location to go with a different company. After they force you to pay for their insurance literally any other rental car company would be cheaper, and much more convenient, without having to take multiple shuttle buses from the airport. Also, plan on blowing at least an extra hour after you get off your flight before you get into a rental car, same goes for drop off, you need to plan on being at their location at least 1 hour sooner than if you rented from a company at the main car rental location, without having to take multiple shuttles. Never again!
They make you pay for there expensive insurance which is more then the rental! The rental agent lied and said my insurance will not cover me . Travel time to site from the airport is terrible! Expect to add on a couple hours to your trip from the airport! Scam!
Is it Clinton that was at the counter. He deserves a raise. He has such great customer service. I'll definitely use Ace next time solely because of him.
They were going to charge us $150 to was our car!!! That’s ridiculous!
Unknown that Ace was considered an “offsite” rental. Shuttle service was convenient but it was a two shuttle service from the hotel we stayed at. Long wait to pickup, lots of people at desks just a detriment to customers to your success. Check out agent very professional and helpful. Car checkout and checkin staff were cheerful and pleasant.
