Cons: My reservation was for a Hertz location off airport location that I could not get to unless I took a Taxi. This was not communicated to me when I booked on Kayak. I had to pay Avis $135.00 for a car. This is Bullshit.
Mar 25 2016
Memphis Sonic Drive
Pros: From the moment I walked in, I was met by a smile and a friendly greeting. Very easy and hassle free experience and got a 2016, not a bad thing at all!
Pros: Location was convenient and a nice office. The staff were very polite, however they were not immediately helpful when our car was not ready.
Cons: The car we reserved was not available due to the fact that it was Labor Day weekend and the volume of rentals. The Enterprise staff assured us that 1 or 2 people who were returning a compact car at the same time of our rental would be arriving, but those renters didn't arrive on time so we were waiting around until Enterprise made a judgment call to give us an upgrade to an SUV. This seems like a solid solution but the SUV smelled terrible of smoke so we immediately had to take it to CVS for Febreeze and leave the windows open for a day or two to try and clean the car.