Cons: I was under the impression that the counter was in the airport which it wasn't. We took the shuttle which wasn't bad. But then when we had to return the car (and it was during closed hours), we didn't know exactly where to drop the car off. They could have been a little clearer on where exactly to leave it.
Oct 18 2016
Pros: Friendliness and service
Jan 24 2017
Pros: Super !!!
Jan 29 2017
Pros: The rental was just $99 for 6 days and was expecting an older car with mediocre quality. Instead got a clean new Elantra with quick friendly service. Why would I ever pay more?
Jan 31 2017
Cons: There need to be clearer direction on how to drop off the vehicle during after-hours returns at Aguadilla, PR.
Aug 20 2017
Pros: Birthing it was horrible
Cons: Car was dirty, windshield was stained and there was no wiper fluid.
Cons: It wanst in the airport. Wrong information in your website. Write to Kayak and nobody assume responsibility for the mistake.
Aug 28 2016
waited 1hr for pick up
Pros: the car and the staff were helpful and excellent
Cons: when I arrived in BQN Aguadilla Airport, no car arrived, I then called the 800 # for Kayak and hard a hard time reaching someone, finally got the local #, only to reach a voice mail, eventually 1 hr later someone came to pick me up.
Sep 6 2016
No maintenance is done on the vehicles
Cons: Arrived and only one person was working which made things move VERY SLOWLY, finally got the vehicle and after driving a block had to go back because the alignment of the vehicle was terrible, got a different vehicle and once we arrived to our destination noticed the bumper was not well attached and was falling off, in addition the left head light was burnt so for the remainder of the trip we were stuck driving only with one working headlight and worrying about the bumper falling off. Overall I do not recommend this rental company AT All, never had such a bad experience renting a vehicle than this one.
Sep 14 2016
Aguadilla pick up
Pros: Good value
Cons: Had to wait 30 min and call to be picked up. all other companies had shuttles waiting.
Sep 19 2016
Pros: Service in general was good.
Cons: Pick was delayed by 15 minutes, all other buses were around when I got out of the airport.