Pros: I arrived to pick up my car. The agent was super nice and very happy. (Definitely not what you expect at most rental car places) The car was ready and waiting for me. I was in and out in less than 5 minutes...The agent escorted me to my car, checked it over with me, showed me all the bells and whistles...and i was on my way! WOW
I would definitely recommend Enterprise!
Dec 10 2016
Pros: Dropoff at airport went well. The key box was brutal to open in the cold, windy circumstances.
Cons: Your telephone was busy 40 minutes after our first call for airport pickup. At last a car attendant answered and brought a Chrysler 500 to the airport -- the only vehicle available. We rented it. No alternatives. The attendant was helpful, compassionate about the long delay. He said the manager was away and wouldn't return for an hour. In defense of the employees, our expected arrival was later than anticipated thanks to an airline scheduling problem. Nonetheless, having no car as reserved (Corolla) was unsatisfactory. The long delay was difficult to understand. Then having a bomber-size vehicle was disappointing.