Cons: There was not car available when we arrived at the scheduled time.
Nov 20 2016
Great Staff and Savings
Pros: I saved over $150 by renting from Enterprise in Overland Park instead of at the airport. The staff was fantastic and very helpful. They bent over backwards to be nice and accommodating.
Nov 27 2016
Made it Right
Pros: When I called about the bad oder and large stain they were very good about exchanging the car. Even though they only had a 4x4 truck available there was no extra charge and they gave me a free tank of gas to help compensate for the lower milage the truck got instead of an economy car. I would definitely rent from them again.
Cons: The car I picked up had a weird oder. When I got home and opened the hatch up I saw a large white stain and the smell was a lot stronger. It looked like someone's cooler had been left in their and rotted. I did not want to put my suitcases in there.
Dec 14 2016
Pros: Everything that was agreed to online,,they did their best to not honor it
Jan 13 2017
Ridiculous qualifications to rent a car!
Cons: The reps on site in Kansas City refused to rent us the car we reserved as we didn't have state of Missouri issued drivers licenses- we flew in from Minnesota! We will not be renting from Enterprise in the future!
Feb 27 2017
Pros: Very friendly staff, free upgrade, nice car. No pressure. In and out. Everything I wanted.
Mar 18 2017
top notch customer service
Pros: not only did enterprise offer the. est rate, but they gave us vip service. they made everything easy, they took care of us quickly and efficiently. i will never go anywhere else!
Nov 3 2015
Cons: Had to wait 10-12 minutes to see a rep. He was outside. Then there were 3 people ahead of me. Finally saw a 2nd rep after another 5 minutes.
Mar 18 2017
Pros: The car was great and gassed up. Drop off with a key drop was a great amenity. The staff was very friendly.
Cons: I did not appreciate having to submit proof of insurance and then a phone call was made to my insurance agent for a 'chat' about I was qualified. I also had to submit two different bills-which were closely examined and then I was questioned as to whether they were 'paid up'. I had less to do and fill out to have my children at the hospital.
Oct 10 2016
Pros: Excellent service representative was efficient courteous and friendly
Pros: I confirmed a rental through priceline to pick up a car on a Thursday and return Sat. at 5 pm. As we were completing the paperwork, we were told it would cost [more than!] twice as much because the office closed at noon Sat. and was closed on Sunday. We had no choice but to rent a car for TWO days that we didn't need even though all our paperwork and confirmation agreement was different. We are requesting a refund, which is causing us all sorts of problems. Hertz says it's price line's fault.
May 16 2017
Still waiting for a credit for an early return.
Pros: Great gas mileage and great rate.
Cons: Back window of car was filthy at pickup. At first I thought it was humidity but it was dirt. Drivers seat was very uncomfortable, but it was a cheap car with a cheap rate.
I rented for two weeks, Tuesday until Tuesday. I returned the car on Saturday after hours but called before the return. I was assured that I would be credited for the early return. I called again a week ago and was told the credit would take a couple days. Still waiting for my credit from Hertz.
The rental desk could not look up my Hertz Gold card number and I called in during my rental and no one could credit my gold card with the rental.
Nov 20 2016
Cons: Overland Park is 30 minutes from the airport. I didn't know that. I used another company.
Apr 4 2017
Cons: Over charged for tolls. Went through toll road where they send bill to the license plate holder, there was no other option. Hertz didn't call, email, or notify me in any way. I highly doubt the toll was 30.90$ No explanation given, just charged my credit card. Wont go back.
Jun 12 2017
Kayak Price Misleading
Pros: Vehicle was comfortable and clean. Pickup and drop off fairly easy. Had to add extra days to the Kayak rental as location was closed on Sunday.
Cons: Price Kayak quoted was not actual cost. Rental location was closed on Sunday so ended paying for two additional days.
Jul 28 2017
Cons: They tried to charge we twice when I asked to add an additional driver.
Nov 21 2017
Pros: Counter servicd was exceptional.
Dec 12 2017
Not bad but not good
Pros: The associate was very nice. The car was clean and drove well even though it was a little compact
Cons: I wish the rental location was open later as I got charged an extra day. I wanted to pick the car up at 7pm and return the next day which would have worked perfectly but the location closed at 6pm. Ugh