Pros: Cute little car, very clean. Great gas mileage.
Cons: Car was out of washer fluid and the brights on the headlights didn't work. Local agent was hard to get ahold of by phone-- I called 3 times and got voicemail every time.
Jun 9 2017
Pick up/drop off location issue
Pros: Car was nice and comfortable. Ran smooth and efficient!
Cons: Issue with drop off. Hertz had booked my drop off location to the wrong place. insread charged me a large fee but got reimbursed.
Aug 22 2017
Pros: had a car when I showed up
Cons: no cruise control, pickup didn't know the gas amount
Aug 29 2017
Pros: Hertz never disappoints me! Always friendly and fast service.
Cons: No complaints!
Jan 1 2018
Zero stars - rental location closed, no car available
Pros: NOTHING I WASN'T ABLE TO RENT A CAR
Cons: Called 2 times to confirm reservation & location. During 3rd call from location, Hertz admitted all Lawrence, KS locations closed. Said they would call me back to tell me where I could go to pick up a car, they never called back. Nor did they answer a tweet complaint. I was staying with family. Family offered transportation, but I had to cancel some plans due to no car.
Cons: They didn't have any cars so were not able to rent from them.
Nov 17 2017
Pros: The car itself was nice after barely getting a car even after I had a reservation.
Cons: When I arrived at this location they had given my car away and was told they had no others available to rent even after putting down a deposit with my reservstion. It wasn’t until I had to argue with the man and then try to get on the phone with customer service did they miracously have a vechile for me to rent. Then just to extend it for an extra day cost my basically the same amount as when I had it for three days. Ridiculous if you can I’d avoid this place and company.
Cons: Car was dirty, and needed oil change. It drove weird and had to change it half way. Made mistakes when i did my reservation personally.
Jan 11 2017
Pros: Joel at enterprise always takes great care of my reservation. I'm always greeted as I enter the store. No complaints all great people there!
Cons: Everything was great!
Feb 21 2017
Cons: They didn't have a car available for me to drive until 4:40pm on Friday. I scheduled my pickup for Thursday. I understand it happens but I would of liked to be notified. I had to continue to call them.
Pros: Seats were comfy... Gas tank was full... Returning it was very quick.
Cons: The associate who rented it to me was not professional.... He used the F. word multiple time in conversation,and told me he was leaving this job..... The car was FILTHY!!! I took pictures there was dirt ALL over it. I had to wash it in order to be able to see out the windows... There were scuffs I pointed out, but was told not to worry because I was forced to buy the damage protection waiver (something you must do when you use a debit card....cost an extra $26 day...)
I filled up the tank and brought the receipt, but the associate checking me in for the return refused to take the receipt... He was supposed to fax it to their corporate office.... If I get an additional charge (won't know for up to 2 weeks) I will be very angry.. Over all I wasn't impressed with the service, or the lack of care for the car.
Sep 25 2016
Pros: They didn't have a car available. I walked to location. They told me when I got there.
Cons: They didn't have a car available. I walked to location. They told me when I got there.
13 travelers who rented a car in Lawrence gave the car agency they used an average rating of 5.0